# Bench Wave Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Bench Wave Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/10001880/Bench-Wave

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# 

 Bench Wave Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Bench Wave

## What is Bench Wave?

SMS marketing platform that helps businesses send bulk messages to clients and employees. You can reach every device through text to any active number in real-time, access delivery report from one dashboard, schedule SMS to be sent at a desired time and automate SMS to be sent out to a desired contact list.

## What is Bench Wave used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)

Top alternative

Featured

Overall rating

Based on 26 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

0%

Starting price

$5

Usage Based, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Bench Wave?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.benchwave.com&name=Bench Wave)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Bench Wave

4.7 (26)

VS.

[4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

Starting Price

$5

Usage Based, Per Month

Starting Price

$25

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (26)

Ease Of Use

4.5 (271)

Value For Money

4.7 (26)

Value For Money

4.2 (251)

Customer Service

4.6 (26)

Customer Service

4.3 (238)

## Bench Wave alternatives

Highest Rated

[4.8 (1,167)](https://www.capterra.com/p/268055/Goldie/reviews/)

Starting price

$19.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10001880/Bench-Wave/alternatives/)

## FAQs about Bench Wave

Overview

### Which roles and teams benefit most from Bench Wave?

Bench Wave benefits operations managers, accountants, and executive leaders who need visibility into workflows, performance, and business activity. HR teams use it to support staff processes, while IT and engineering roles rely on it for system oversight, troubleshooting, and process control. Customer-facing and quality teams use it to track service and maintain standards.

Answer based on 26 reviews

Overview

### What company size and industries is Bench Wave built for?

Bench Wave is built mainly for small businesses, which make up 54% of reviewers, with Building Materials leading at 23%. It also serves midsize businesses at 35% and enterprises at 12%, with additional use in Banking at 12% and Consumer Services at 8%, primarily for SMS Marketing.

Answer based on 26 reviews

Features and Usability

### What are the key features of Bench Wave?

Bench Wave offers 2-Way Messaging, SMS Messaging, MMS, Mass Texting, and Shortcodes for text communication. It also includes Automated Scheduling, Scheduled Messaging, Automated Responses, and Reminders for timed outreach. For campaign work, it provides Campaign Management, Campaign Segmentation, Message Personalization, and Customizable Templates, plus API, Activity Dashboard, and Activity Tracking.

Integrations

### Which third-party tools and platforms does Bench Wave integrate with?

Bench Wave integrates with AppNomu SalesQ and WordPress. These catalog integrations cover sales management and website publishing needs, giving teams direct connections to two commonly used third-party platforms.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does Bench Wave offer?

Bench Wave provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review.

Getting Started and Support

### What customer support options does Bench Wave offer?

Bench Wave provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as responsive and available around the clock, though a few mention that support access can feel expensive and, in some cases, interactions with staff have been less pleasant.

Answer based on 7 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Scheduled Messaging

4.4 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Send individual or bulk text messages at predetermined times

Mass Texting

4.4 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Message Personalization

4.4 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Personalize text messages using templates and custom fields

2-Way Messaging

4.2 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Send and receive text messages to communicate with clients or prospects in real-time

SMS Messaging

5.0 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Send messages via SMS

API

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Bench Wave 13 features

Send and receive text messages to communicate with clients or prospects in real-time

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Pre-designed layouts that can be customized to match preferences and requirements

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Send individual or bulk text messages at predetermined times

Short phone numbers that used to opt-in to SMS campaigns

Send messages via SMS

Get Advice

We can help you find the software with the features you need.

Features

4.7 (26)

4.7

Based on 26 reviews

## Pricing

Value for money

4.7 (26)

Free Trial

Free Version

Basic

$5.00

Usage Based,Per Month

Value for money

4.7 (26)

4.7

Based on 26 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

AppNomu SalesQ](https://www.capterra.com/p/268650/AppNomu/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (26)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (26)

4.6

Based on 26 reviews

## User reviews

Overall rating

4.7

Based on 26 reviews

Filter by rating

5(20)

4(5)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MR

Mwiraguza R.

Content Creator

Broadcast Media

### "easy to send marketing SMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 23, 2023

Pros

I like the SMS schedule for scheduling messages to be sent at a desired time

Cons

no issue with the tool yet, works fine for me now

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AE

Atusiimire E.

Manager Consumer Banking

Banking

### "Easy marketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2023

Pros

I like the bulky sending of messages which is simple, the tool is fast and comes with free sender ID

Cons

Pricing for customer support is expensive because is paid

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Mbago K.

Biocompost overseer

Consumer Goods

### "Best sms tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 13, 2023

Pros

Sms sending in bluck has achieved at reliable prices

Cons

Support team too arrogant during support time when contacted

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KE

Kule E.

Mechanical controller and software engineer

Automotive

### "Detail SMS marketing "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 4, 2023

Pros

Bench wave is software which is designed to send single and bulk SMS to the clients to notify them about products.

Cons

Bench wave is cheap to purchase and it is unlimited.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RO

Razaaqa O.

Manager

Food & Beverages

### "Go sms"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 25, 2023

User friendly

Pros

Messages can be easily sent to you clients

Cons

SMS is one of the communication software in my company

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EW

Edricks W.

Manager

Fund-Raising

### "SMS messages "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 22, 2023

I use it for sending information through SMS to customers and Friends.

Pros

Bench wave is messaging software which supports massive messaging to plan through SMS and also it can be used for SMS marketing in the way of promoting products and services.

Cons

I got a chance to use the software but has worked properly compared to all SMS software s.

Switched from

[Mteja](https://www.capterra.com/p/10013002/Mteja/)

Bench wave is it private messaging software and mteja is public

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PP

Peshian P.

Mentor

Leisure, Travel & Tourism

### "SMS campaigning software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 11, 2023

I use it for business promotion through SMS campaigning and marketing

Pros

Bench wave helps me in SMS campaign where I'm able to deliver the campaign to the customers through SMS

Cons

Bench wave delivers messages to every Network in Africa therefore this is a storage difference in a very little time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ME

Mugisa E.

Doctor

Hospital & Health Care

### "SMS campaigning "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 9, 2023

I use it to send sms campaigns to customers

Pros

Metro is a software that supports SMS marketing and also do campaigning

Cons

It is a deployment is easy and no challenge so far obtained

Switched from

[Gmail](https://www.capterra.com/p/202338/Gmail/)

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Some of customers don't have emails.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KI

Kalume I.

Senior IT technician

Computer & Network Security

### "Wave massage "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 29, 2023

SMS marketing has promoted my business and also helped you to update my customers about our goods.

Pros

I used the software to collect the feedback from customers throw messages and also use it for for SMS marketing.

Cons

This software is limited to certain number of users not that every user is can use it and I'll ask the report the developer to open it today large number of group of users to use it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AT

Awori T.

Human resources manager

Non-Profit Organization Management

### "Transformer "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

August 27, 2023

I used to bench wave to communicate with people mainly through messages.

Pros

Benchwave is like a transformer whereby information is transformed from one person to another I love it because it is speedy and it is communication between people.

Cons

Benchwave is a great software but has no trials for the for the user to learn and also feel that love of the software before purchasing.

Switched from

[Africa's Talking Voice](https://www.capterra.com/p/10002327/Africas-Talking-Voice/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10001880/Bench-Wave/reviews/)

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Popular comparisons

[Project Broadcast vs Bench Wave](https://www.capterra.com/compare/10001880-10015149/Bench-Wave-vs-Project-Broadcast)