# Salesforce Communications Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Salesforce Communications Cloud Software - reviews, pricing plans, popular comparisons to other Order Management products and more. Source: https://www.capterra.com/p/10001939/Communications-Cloud --- # Salesforce Communications Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Salesforce Communications Cloud ## What is Salesforce Communications Cloud? Built on Salesforce's CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organization — from marketing to retail channels to customer care and operations. ## What is Salesforce Communications Cloud used for? [Subscription Management](https://www.capterra.com/subscription-management-software/)[Billing and Provisioning](https://www.capterra.com/billing-and-provisioning-software/)[Telecom Expense Management](https://www.capterra.com/telecom-expense-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $275 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Communications Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Communications Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Communications Cloud 0.0 VS. [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting Price $275 Flat Rate, Per Month Starting Price $225 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (20) Value For Money 0.0 (0) Value For Money 5.0 (16) Customer Service 0.0 (0) Customer Service 4.7 (18) ## Salesforce Communications Cloud alternatives [4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (3,282)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (621)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Integration Integrate with a third-party accounting system ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Ad hoc Reporting Generate one-off reports that meet information requirements Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Salesforce Communications Cloud 76 features Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create, manage, and send invoices or bills to customers Billing for data services Billing for voice services Setting up the amount/charge for per hour of work by a company or professional Listen to live phone conversations for the purpose of training and assessing agent performance CABS (Carrier Access Billing System) is used to bill communication service providers for their customers' access to the network. Create catalogs of products and/or services Organize and group data or items based on various criteria Track usage and chargeback for disputed transactions/expenses Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Track, store, and access client contracts or licenses Analyze and calculate business costs Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Create bills and invoices that can be customized in various ways, including customizable billing intervals, reusable rules & templates Alter the layout and content of reports Create labels for products that contain required information such as colors, sizes, dates, etc. Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Manage the enrollment and onboarding of all new members and accepted applications Compatible with fixed-line (cable) telecommunication systems Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Store information about leads or contacts and track, manage and nurture them throughout the sales process Compatible with mobile-line (cellular) telecommunication systems Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Services paid in real-time or end of the monthly billing cycle. Calculate rule-based prices for a product/service Track and manage the profit margin between the cost of a product and its selling price. Organize and manage all processes/procedures involved in purchasing goods and/or services Present a catalog of inventory that customers can view Customize the specifications of a finished product to meet the particular needs of a customer Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. An order generated by a seller to a customer, containing details about products or services Pipeline view and tracking lead status Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allocate necessary resources such as equipment, wiring, and transmission available in a carrier's network. Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Process of managing customer subscription lifecycle for a recurring service or a product Manage the subscription plans of all active members Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Growth $275.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)