--- title: "Navigator DMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Navigator DMS Software - reviews, pricing plans, popular comparisons to other Auto Dealer products and more." source_url: "https://www.capterra.com/p/10002072/Navigator-DMS/" page_type: "product" language: "en" --- # Navigator DMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Navigator DMS ## What is Navigator DMS? Helps you make your dealership more Efficient, Deliver higher levels of Customer Service and generate more profit! Navigator Dealer Management System for Car, Van, Motorhome and Caravan Dealerships. Providing full functionality across departments ranging from :- - CRM - Vehicle Stock Management and Invoicing - Workshop Loading and Invoicing - Parts and Retail Shop Stock control - Marketing - Accounting - Third party interfaces ## What is Navigator DMS used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Auto Dealer Accounting](https://www.capterra.com/auto-dealer-accounting-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £50 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Navigator DMS?[Manage this product listing](https://www.g2.com/products/navigator-dms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Navigator DMS 3.8 (5) VS. [### Autorox](https://www.capterra.com/p/184222/Autrorox/) [4.8 (63)](https://www.capterra.com/p/184222/Autrorox/reviews/) Starting Price £50 Per User, Per Month Starting Price $899 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (5) Ease Of Use 4.9 (63) Value For Money 4.0 (4) Value For Money 4.7 (63) Customer Service 3.5 (4) Customer Service 4.8 (63) ## Navigator DMS alternatives [CAMS DMS](https://www.capterra.com/p/151300/CAMS-Dealership-Management-System/) [4.9 (28)](https://www.capterra.com/p/151300/CAMS-Dealership-Management-System/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151300/CAMS-Dealership-Management-System/) [Tiremaster](https://www.capterra.com/p/129784/AutoRepairMaster-POS/) [3.0 (1)](https://www.capterra.com/p/129784/AutoRepairMaster-POS/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129784/AutoRepairMaster-POS/) Highest Rated [OEC](https://www.capterra.com/p/228125/OEConnection/) [5.0 (1)](https://www.capterra.com/p/228125/OEConnection/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228125/OEConnection/) [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) [4.5 (1,158)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148516/Marketing-360/) ## FAQs about Navigator DMS Overview ### What company size and specific industries is Navigator DMS built for? Navigator DMS is designed for car, van, motorhome, and caravan dealers in the UK, making it a fit for dealerships in the automotive and leisure vehicle sectors. The description does not specify company size, so the target audience is defined mainly by these dealer types and their market. Features and Usability ### What are the key features of Navigator DMS? Navigator DMS offers reminders, document management and storage, and records management for dealership paperwork. It also includes CRM, lead capture and lead management, customer database and customer history, plus inventory tracking, stock management, and price/margin management. Reporting tools cover real-time analytics, reporting, and sales reports. Getting Started and Support ### What training and onboarding options does Navigator DMS offer? Navigator DMS provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online sessions support guided instruction, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Navigator DMS offer? Navigator DMS provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to find answers and contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,696 Auto Dealer reviews Capterra data shows that buyers of auto dealer software rank the following features as their top priorities: - **Reporting & Statistics** (**71%** of reviewers rated this feature as critical) - **Inventory Management** (**53%**) - **Customer Database** (**64%**) Navigator DMS supports all three of the features reviewers consider most important: **Reporting & Statistics**, **Inventory Management**, and **Customer Database**. Together, these capabilities help auto dealers track performance, manage vehicle stock more effectively, and maintain accurate customer records, allowing teams to make better decisions and deliver more consistent sales and service experiences. Inventory Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Service Department 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage in-house automobile service department Financing Management 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Financing arranged by the dealership For Automotive Dealerships 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important For automotive/car dealerships Reporting/Analytics 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Payment Collection 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Navigator DMS 41 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Forms: Customize contracts and forms to collect specific information - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Financing Management: Financing arranged by the dealership - For Automotive Dealerships: For automotive/car dealerships - Forms Management: Store, manage and track all forms in a centralized location - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - New Car Dealer: For new car dealerships - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Floor Management: Track and monitor operations on the sales floor - Sales Reports: Reports specific to sales analysis for trends and strategies - Service Department: Manage in-house automobile service department - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Used Car Dealer: For used/pre-owned car dealerships - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.0 (4) Basic £50.00 Per User,Per Month Value for money 4.0 (4) 4.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (4) 3.5 Based on 4 reviews ## User reviews Overall rating 3.8 Based on 5 reviews Filter by rating 5(2) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MH Mike H. Accountant Retail ### "DMS Navigator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2022 DMS Navigator is great value for money. It helped us slim our admin costs significantly. Pros We have been using DMS Navigator since 2014.Its a great complete system. Sales prospecting, vehicle invoicing, service job cards and service invoicing, parts stock, accounting and marketing all in one system. Only having to look at one system makes life so much easier. Cons Updates are free which is great, but when things aren't thoroughly checked before going live and we have issues is very frustrating! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 28, 2022 Thanks for the review ! We've been updating our testing and release processes for 2023, which we hope will reduce the annoying issues that occur from time to time when updates are set out ! We would love to hear how this feels for our users! CB Chris B. Manager Automotive ### "4 month use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 13, 2022 Both \[SENSITIVE CONTENT\]l were excellent at holding our hands throughout the whole time of the implementation. Daniel's knowledge on the system is second to none and if by any chance there was a question he could n't answer he always found out. We feel a little lost not having contact with them now. Pros The integrated accounts system is excellent. The workshop/invoicing is very good Cons Not having quotations available within Workshop. Parts system is very rigid there is no availability to allow say one part that you will never use again to be created without having to go through every step and again same when preparing a quotation Reasons for choosing Navigator DMS have used before in another dealership and price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 28, 2022 Hi Chris Thanks for the review - your issue with the Parts system is noted! Watch out for an update shortly which allows parts to be quickly created at the point of quotation! JG Joanne G. accounts Automotive ### "accounts review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 13, 2022 Navigator is difficult if anything goes wrong as it's hard to un-do mistakes Pros Easy to read screens and easy to read reports Cons System assumes nothing ever goes wrong and you can't transfer between accounts Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 23, 2023 I'm hoping our team were able to contact you, discuss and help resolve the moving between accounts item. Many thanks for your feedback CL colin L. Service Manager Automotive ### "A DMS that is easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2022 Since we have changed to Navigator my job has become a lot easier and all my staff find it easy to use Pros The software is easy to use and understand. It has made my job a Service Manager a lot easier than using our old DMS Cons You can't kid the system. It is very much a matter of fact Reasons for choosing Navigator DMS Cost and ease of use and reviews Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 28, 2022 Great to see that Navigator is helping you do your job ! RW Rob W. Director Machinery ### "not that impressed with support or product" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 13, 2022 Not great at solving problems Pros not a lot You need to move the system in line with other systems \[SENSITIVE CONTENT\] does not email us back. Cons way customers are set up \[SENSITIVE CONTENT\] does not email us back. Reasons for choosing Navigator DMS sales process was good Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 28, 2022 Really disappointed to see that your experience with Navigator has not been as good as for many of our other customers. I've asked our Customer Success Team to contact you to see if they can identify what the core of the issue is and if they can help you to gain more of your use of Navigator. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.