--- title: "OmniOmni Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OmniOmni Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10002073/OmniOmni/" page_type: "product" language: "en" --- # OmniOmni Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) OmniOmni ## What is OmniOmni? Boost your sales and support your clients using messengers and social networks: WhatsApp, Telegram, Facebook Messenger, Instagram, Viber and other external channels. We offer options such as chatbot builder, website widget, CRM and AI integration and bulk messaging. We also provide 24/7 technical support, a free 7-days trial, and prepaid discounts up to 20%. ## What is OmniOmni used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OmniOmni 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,466) Value For Money 0.0 (0) Value For Money 4.6 (11,516) Customer Service 0.0 (0) Customer Service 4.7 (10,729) ## OmniOmni alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about OmniOmni Features and Usability ### What are the key features of OmniOmni? OmniOmni offers CRM, contact management, and workflow management for organizing customer interactions, plus live chat, proactive chat, chat/messaging, and real-time consumer-facing chat for direct support. It also includes autoresponders, real-time analytics, reporting & statistics, tagging, file sharing, API access, single sign on, and third-party integrations. Getting Started and Support ### What training and onboarding options does OmniOmni offer? OmniOmni provides live online training sessions to help teams get started. These sessions allow guided instruction in a virtual setting and can support setup, feature walkthroughs, and questions during training. Getting Started and Support ### What customer support options does OmniOmni offer? OmniOmni provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details such as response time, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) OmniOmni supports **Chat/Messaging** and **Real-Time Notifications**, giving teams the tools to respond to conversations quickly and stay updated as new messages come in. However, it does not include **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), which still helps businesses manage direct customer interactions in the moment, allowing teams to answer questions faster and provide more timely support. API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more OmniOmni 14 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic €0.00 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.