# Page 2 | Sociocs Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Sociocs the right Customer Communications Management solution for you? Explore 118 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10002235/Sociocs/reviews

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Sociocs

4.6 (118)

[View alternatives](https://www.capterra.com/p/10002235/Sociocs/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Sociocs

## Showing most helpful reviews

Showing 26-50 of 118 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

mT

mike T.  
engineer  
Civil Engineering  
Used the software for: Less than 6 months

### "sociocs review"

August 23, 2024

4.0

very good, used it briefly before switching to another product

Pros

lots of messaging options and personalized ways to send

Cons

somewhat limited for a program that seems like social media

Review Source

Response from Tracious Technology Private Limited

August 27, 2024

Thank you for taking the time to write an online review. We appreciate your feedback.

JH

Jamal H.  
CEO and Founder  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Robust Customer Contact Database"

July 25, 2024

5.0

Customer communication management is the vital benefit that I realize with Sociocs.

Pros

We have integrated Sociocs with several social media platforms such as FB and IG which makes it easy to contact customers in one single repository.

Cons

I have not used Sociocs for quite long, but I am yet to experience any trouble.

Review Source

Response from Tracious Technology Private Limited

August 1, 2024

Thank you so much for your positive feedback.

JS

Joao S.  
Customer success executive  
Automotive  
Used the software for: 2+ years

### "Perfect platform to solve communication medium problem with customers"

July 18, 2024

5.0

My experience as customer success executive that using Sociocs is very delighted. It let me to connect with customer from various medium.

Pros

Integration with communication platform like WhatsApp, SMS and web chat is easy to connect. Customer has many option to connect with customer service and get the support that they need in no time.

Cons

Need more integration with social media website like Facebook and LinkedIn.

Review Source

Response from Tracious Technology Private Limited

July 23, 2024

Thank you so much for your positive feedback.

KM

Kashish M.  
Software Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "" Effective Communication Solution""

July 11, 2024

5.0

Sociocs is particularly good at managing social media and SMS marketing since they communicate well and satisfy their clients. You should give Sociocs a try if you value simplicity and efficiency!

Pros

Sociocs improves customer service by streamlining communication with two-way text conversations to foster relationships and respond quickly to inquiries. Users may efficiently send SMS to huge client groups, and automatic solutions to frequently asked inquiries save time and improve communication. The click-to-chat tool improves consumer communication by allowing for one-click texting.

Cons

Compared to certain rival programmes, Sociocs is more costly and offers less capabilities.

Review Source

Response from Tracious Technology Private Limited

July 22, 2024

Thank you so much for your positive feedback.

VS

Victor S.  
Campaign Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "What I Experience with Sociocs"

July 15, 2024

5.0

My overall experience with Sociocs is excellent:- I use this tool to communicate with customers.

Pros

Bulk text marketing is what I like most about Sociocs. In addition, Sociocs is a central repository tool for customer communication.

Cons

Before upgrading to the latest version, Sociocs was lagging a bit, but now everything is lit.

Review Source

SM

Swastik M.  
Co-founder and CEO  
Information Services  
Used the software for: 6-12 months

### "Sociocs: Customers are the most valuable asset for an organization, and Sociocs understands it!"

May 30, 2024

5.0

We were very excited to use Sociocs in the beginning as we were in a great need for a common platform to manage our all customer communication needs and manage it as well. It has helped us to gather real-time customer feedback, thus ensuring timely updates regarding customer preferences, etc. At last it was an absolute pleasure in capturing and turning our leads from websites, have recurring customers, and more.

Pros

1\. Sociocs has offered us flexibility, and as we are a constant user of Twilio, Sociocs works perfectly for us. 2. Their team has been great at accommodating us with any of our needs 3. The first thing that we liked about Sociocs when we started using it was its vast number of integrations with tons of social media platforms

Cons

1\. There could be a functionality that lets us users have a detailed analysis or brief overview of every conversation 2. There is no guide in the platform in the beginning that lets businesses to track or learn about the use case of the platform

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

SK

Sangeeta K.  
Recruitment and Client Management Officer  
Human Resources  
Used the software for: 6-12 months

### "Sociocs provide a more effective way of communication"

July 26, 2024

4.0

Pros

Sociocs brings all our communication channels together and makes them accessible at one place which is a much more effective method of communication than having to use multiple programs in-order to communicate. Our teams can easily connect with each other and be more productive in their tasks.

Cons

Our team uses Sociocs all the time and we haven't faced any problems yet.

Review Source

Response from Tracious Technology Private Limited

August 1, 2024

Thank you so much for your positive feedback.

SR

Sailaja R.  
managing director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Sociocs: A Multi-Purpose Messaging Tool"

May 30, 2024

5.0

Sociocs is an indispensable tool for managing various customer interactions. It has helped accommodate our specific needs. We are happy with this software and have found it to be both user-friendly and scalable. It has skyrocketed our customer feedback process and made it simple to adapt and implement. The support team has also been outstanding, providing incredible assistance and exceeding our expectations. Overall, we are very satisfied with Sociocs and plan to continue using it in the future and would also recommend it to others.

Pros

1\. The interface is easy to navigate and starts with simple steps. 2. All customer interactions and leads are gathered in one location and website leads are transformed into text-based conversations. 3. With its numerous communication channels and effortless user experience, this tool is an efficient and time-saving solution for both businesses and customers. 4. It serves as a comprehensive, visionary platform that enhances customer relationships, and streamlines productivity. 5. One of the best features is the automatic reminder messages, as they help with follow-ups.

Cons

1\. This software is of high quality, but I find the process of connecting channels and navigating the platform to be quite hectic. 2. New users who log in for the first time should be presented with helpful suggestions on how to use the product. 3. It would be helpful to include a detailed analysis and reporting of conversations. 4. Its daily summary email is good but an online report would provide even more insights and value and be more easily accessible.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

RP

Rahul P.  
Account Executive  
Food Production  
Used the software for: Less than 6 months

### "Instrumental Solution for Managing SMS Conversations"

May 30, 2024

5.0

We experienced difficulty in managing and monitoring SMS conversations with our customer support team. Fortunately, they devised an effective solution that not only resolved the issue but also made it easier for us to handle our clients and expand our business. We are thrilled with the outcome and eager to continue using this product, which has provided us with exceptional results. The software's implementation and adaptability have been very convenient in allowing us to efficiently manage our customer communication, leading to a notable improvement in our scalability. Overall, we are highly satisfied with the software and appreciate the incredible solutions it has provided.

Pros

1\. Sociocs is the best software for a No-code solution for customizable text messaging. 2. Google Business Messages and WhatsApp support proved to be a very effective and efficient solution. 3. It provides us with a ready-to-use tool for custom messaging apps. 4. This platform has significantly helped us to save time by integrating all social media channels. 5. It offers automatic follow-ups and reminders, making it an indispensable tool for boosting business growth.

Cons

1\. There seems to be a need for assistance with channel connection and platform operation. 2. Operating on socios can prove to be hectic for beginners. 3. It lacks a comprehensive examination and presentation of the discussions.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

PG

Prashant G.  
Sr. BDM and HR  
Human Resources  
Used the software for: 6-12 months

### "Affordable Tool to enable multi-channel communications"

June 5, 2024

4.0

Pros

Sociocs comes at a very affordable price with a free forever plan, which makes it a plus point for us while implementing it. It has the capabilities to do bulk campaigns to contact lists and, the ability to utilize both incoming and outgoing messages and voicemails.

Cons

Additional integrations to platforms like Instagram, Twitter (X) and other social channels would be really appreciated.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

DD

Donell D.  
Recruitment Coordinator  
Human Resources  
Used the software for: Less than 6 months

### "Platform Enabler for Unified Reviews and Communications"

June 21, 2024

5.0

Pros

1\. Easy-to-implement solution for businesses looking to work on unifying social channels. 2. Supports direct integration with Twilio for WhatsApp usage. 3. Simplified inbox with archiving and different kinds of communications received.

Cons

1\. Limited personalization and customization options for the user interface.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

Ayush S.  
Product Designer  
Design  
Used the software for: I used a free trial

### "Good Choice for Bulk Customer Communication!"

June 6, 2024

4.0

Pros

I am a Product Designer and I work with many new and old clients and have to keep in contact with them. I like how with Socios I can connect multiple channels altogether to streamline my communication across various platforms.

Cons

The ease of use is missing a little bit the free plan doesn't offer that much depth of functionality, and the paid plans are quite expensive for less usage.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

RT

Rakesh T.  
Director - Centre of Excellence  
Education Management  
Used the software for: Less than 6 months

### "Omni Channel Platform for Communication Management"

June 9, 2024

5.0

Pros

1\. User Interface looks great 2. Multiple integration with major channels like facebook, instagram, WhatsApp, and Google Play 3. Customizable templates for each channel can be created and saved for use in future

Cons

1\. More options in tiered pricing can be introduced 2. Lack of integration with channels like LinkedIn and Twitter

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

PP

Pratyasha P.  
Senior HR Recruiter  
Human Resources  
Used the software for: Less than 6 months

### "Unifying business and client omni-channel communication"

June 5, 2024

5.0

Pros

Sociocs offers a great comprehensive solution to engage and respond to communication from multiple platforms in a single dashboard. It offers direct integrations including WhatsApp, Facebook, and SMS. It also has the functionality to create templates for efficient messaging.

Cons

The user interface of Sociocs could be highly enhanced to match other similar tools in terms of modernity.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

Nidhi B.  
Content Writer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great software"

May 30, 2024

5.0

We had a great experience with Sociocs and highly suggest it.

Pros

1\. Best platform for us to manage these tasks 2. Great software to help us in customer management and communication 3. Good integration

Cons

We dont have any problem or dislike about Sociocs.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

SS

Shruti S.  
Content Head and Ideation Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Efficient Consumer Communication Solution"

May 10, 2024

4.0

Pros

1\. Sociocs offers a comprehensive solution as a whole for solving a majority of business communication. 2. Integrates with new age channels like Google Business chat. 3. Unified dashboard for all workflows and chats.

Cons

Overall experience with Sociocs has been good so far without any cons.

Review Source

Response from Tracious Technology Private Limited

May 27, 2024

Thank you for your positive feedback.

SS

Sachin S.  
Operations Associate IT and Content  
Education Management  
Used the software for: 6-12 months

### "Sociocs provides a centralized platform for more than one social media accounts."

June 13, 2023

5.0

Overall experience of using Sociocs is highly positive. Sociocs provides a user-friendly and intuitive platform that facilitates collaboration, knowledge sharing, and community building. We can easily communicate, exchange ideas, and coordinate tasks, leading to enhanced productivity and streamlined workflows. The ability to create and access a repository of insights and best practices promotes a culture of continuous improvement. Sociocs also fosters networking opportunities and professional growth by connecting like-minded individuals and facilitating engaging discussions. Moreover, the availability of data-driven insights and analytics empowers us to make informed decisions and optimize strategies.

Pros

Sociocs facilitates collaboration, promotes knowledge sharing, builds communities, and offers data-driven insights. It provides a centralized platform for communication and project management, enhancing productivity and streamlining workflow. Sociocs enables users to create a repository of valuable insights, fostering continuous improvement.

Cons

Implementation may require significant time and resources. Sociocs relies on digital connectivity, making it susceptible to disruptions. Organizations must ensure reliable internet access. Data security and privacy concerns should be addressed with appropriate measures.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Reason for choosing Sociocs

ActiveCampaign is only helpful for campaign management. But in Sociocs we can do all things, so we chose Sociocs instead of ActiveCampaign.

Review Source

Response from Tracious Technology Private Limited

July 10, 2023

Thank you for sharing your positive experience with Sociocs.

ST

Sophia T.  
Manager Software Engineering  
Information Technology and Services  
Used the software for: 1-2 years

### "Sociocs is an customer engagement and online communication tool"

March 15, 2023

5.0

Sociocs is an exceptional online customer engagement platform that offers a vast array of features and is widely accepted by businesses and professionals alike. The platform facilitates efficient business text messaging and online bulk text messaging with ease and without any complications. Additionally, live chat and web chat messaging are executed seamlessly, with no lag or slowdown.

Pros

The most effective communication tool to attract and onboard new clients, as well as to deliver an exceptional online customer service experience, is now available. This tool not only facilitates the acquisition of new customers, but also helps to retain existing ones and significantly expand the customer base. Moreover, it is a highly customizable application that can be downloaded and used easily from the Google Play store, making it widely accessible to businesses. By using this tool, businesses can grow and accelerate their operations to new heights. It offers outstanding social media management capabilities, messenger services, and the best customer service experience available to date.

Cons

There have been no issues encountered thus far with this customer engagement tool, which is one of the most effective ways to attract new clients and grow a business exponentially in a highly profitable manner. To remain relevant to the market and business needs, it would be beneficial to incorporate additional features into the app.

Alternatives considered

[Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Reason for choosing Sociocs

Sociocs stands out as the top choice for scaling a business by providing a world-class end-to-end customer service experience. It is an affordable communication tool that is both cost-effective and efficient, with minimal technical issues. One of the best features of this app is its continuous operation, functioning smoothly 24/7 without lag or shutdown. Its widespread use and global acceptance also make it a prime option for expanding the customer base.

Switched from

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Switched from Liveagent to Sociocs due to the latter's wider acceptance, exceptional customer service experience, affordability, and greater scalability. Additionally, Sociocs offers a wider range of features and seamless functionality, ensuring smooth operations without any technical issues.

Review Source

Response from Tracious Technology Private Limited

March 16, 2023

It's a pleasure to have you as a customer. Your encouraging feedback is appreciated.

Ankit N.  
Assistant Project Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Sociocs is a tool that helps to connect with all of the organisation's customers."

July 28, 2023

4.0

My overall experience with the software was good as it has saved me a lot of time and also our customers have got a single-point solution for all of their issues and after installing automated chatbots the efficiency of our sales team is at another level. A great tool for all kinds of businesses.

Pros

The best tool and advantage that sociocs give is the integration with what's an app and other social media platforms. Now I can track all the conversation which has been done by our sales teams through all types of chat and give my input for the best of the organisation. It also helps in connecting with a larger number of customers in a single go through its bulk sms feature.

Cons

Initially, the platform was great for a few months then I come to know about its limitation that the user is allowed to send only a specific number of messages in the month which limits its efficiency and forces users to buy its upgradation. The app really has lots of potential if they could work on these small things.

Review Source

Response from Tracious Technology Private Limited

August 23, 2023

Thank you for taking the time to write an online review of Sociocs, and we are glad to know your overall experience has been positive. We have also noted your concern regarding messaging limits on the FREE plan.

PA

Prasath A.  
Senior Software Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Sociocs: Customer engagement & online communication tool"

May 19, 2023

4.0

Sociocs stands out as an exceptional online customer engagement platform, highly valued by businesses and professionals alike. With its extensive range of features, it enables effortless business text messaging and online bulk text messaging. What sets it apart is its seamless execution of live chat and web chat messaging, ensuring smooth and uninterrupted communication experiences. Sociocs is the go-to solution for efficient customer engagement without any complications or delays.

Pros

We can communicate effectively with our clients as well as provide an outstanding online customer service experience. By using this tool, we can acquire new customers as well as retain existing customers easily to expand. The Google Play store makes it easy for businesses to download and use this highly customizable application. Businesses can enhance their growth and operation efficiency with this tool. The company offers outstanding customer service, social media management tools, and messenger options.

Cons

Despite its effectiveness in attracting new clients and accelerating a business's growth exponentially in highly profitable ways, this customer engagement tool has not encountered any issues as of yet. Adding additional features to the app would help it remain relevant to the market and business needs.

Switched from

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

I switched from Liveagent to Sociocs for its broad acceptance, remarkable customer service experience, affordability, and scalability. Sociocs surpasses expectations with its extensive feature set and flawless functionality, guaranteeing seamless operations without any technical complications.

Review Source

Response from Tracious Technology Private Limited

August 23, 2023

Thank you very much for your review. We are glad to have you on the Sociocs platform.

RK

Rahul K.  
Senior Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "World class customer engagement and online communication tool for businesses and professionals !"

December 31, 2022

5.0

Sociocs is one of the best customer engagement online application platform for businesses and professionals with wider acceptability and numerous features. Business text messaging and online bulk text messaging is done in most efficient manner through this platform without any hassle or trouble. The live chat and web chat messaging is done effortlessly without any lag or slowdown.

Pros

Best communication tool for attracting and onboarding new clients and deliver online customer service experience in one of the best way possible. It helps in greater traction of new clients and retain the older ones and increase the customer base significantly. Also, it is highly customizable app and is easily available on Google play store for downloads and use. Has wider acceptability for businesses. It helps in growing and accelerating business to its best level. The social media management, messenger service and best customer service experience attained through this platform till date.

Cons

No problem encountered so far. One of the best customer engagement tool for attracting new clients and increase the business exponentially in most profitable manner possible. More and more features should be added significantly so that the app can stay relevant to market and business requirements.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Reason for choosing Sociocs

Sociocs is best of all as it helps in scaling the business through providing the world class customer service experience end to end. It is quite cheap and highly affordable in comparison to other alternatives communication tool and work efficiently without much tech issue. The best thing about the app is that it works 24/7 without any lag or slowdown and never shutdown. It has better prospects for increasing customer base due to its wide use and global acceptance

Review Source

Response from Tracious Technology Private Limited

January 4, 2023

Rahul, Thank you so much for taking time to write a review about Sociocs. Your feedback is much appreciated.

AP

Arindam P.  
Brand Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Omnichannel Communications made easy with Sociocs"

May 10, 2024

4.0

Pros

Sociocs offers an extensive list of communication channels that can be integrated into a single interface with the capability of offering popups on the website for faster communication using its click-to-WhatsApp functionality. It also makes the workflow easier with auto-replies. Most importantly offers a forever-free plan for smaller use cases.

Cons

There can be slighter improvements in its Navigation and menu interfaces, matching the whole theme of modern omnichannel communication system.

Review Source

Response from Tracious Technology Private Limited

May 27, 2024

Thank you for taking the time to write an online review and providing your feedback.

Hina S.  
Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "A Highly Engaging and Interactive Social Networking Platform for Connecting"

February 8, 2023

4.0

My overall experience with Sociocs has been positive. The platform is user friendly and has great features that make it easy to create and manage social media campaigns. The customer support team is also very responsive and helpful with any issues I have encountered. I also appreciate the ability to track analytics and performance of campaigns in real-time.

Pros

I liked the fact that Sociocs platform is designed to help businesses manage their online presence in a more efficient way. The platform provides tools to help businesses create and manage social media campaigns, as well as track and measure their performance. It also provides analytics to help businesses understand their audience and make better decisions about how to engage with them. Overall, I found Sociocs to be a great tool for businesses who want to maximize their online presence.

Cons

The most disliked aspect of the Sociocs platform was its lack of features. It was difficult to customize our profile page and there was no way to search for other users. Additionally, the platform had limited options for interacting with other users and the user interface was not very intuitive.

Review Source

Response from Tracious Technology Private Limited

July 13, 2024

Thank you so much for your positive feedback.

PK

Parth K.  
Web Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Level Up Your Customer Engagement Game with Sociocs"

April 4, 2023

4.0

Lead generation: Sociocs can be used to generate leads by engaging with potential customers across various channels.Customer relationship management: The software can be used to manage customer relationships by responding to inquiries and questions and improving customer experience.Reputation management: Sociocs can be used to manage online reviews and comments, allowing businesses to respond to feedback and improve their online reputation.Sales and marketing: The software can be used as a sales and marketing tool, enabling businesses to engage with potential customers and drive sales.Support ticket management: Sociocs can be used to manage support tickets by responding to inquiries and questions from customers and tracking their progress.

Pros

Multilingual support: Sociocs supports multiple languages, making it ideal for businesses operating in multilingual markets.Collaboration features: The software provides collaboration features, allowing teams to work together on managing customer communication channels and responding to customer inquiries.Mobile-friendly: Sociocs is mobile-friendly, enabling teams to manage customer communication channels on the go using their mobile devices.API access: Sociocs offers API access, allowing businesses to integrate the software with other business tools and customize their workflow.Excellent customer support: The software provides excellent customer support, with a dedicated support team available to assist users with any questions or issues they encounter.

Cons

Limited social media platforms: Sociocs may not support all social media platforms, limiting their functionality for some businesses.High pricing: The software can be expensive for small businesses, with pricing starting at $299 per month.Complexity: With various features and channels, the software can be complex to set up and manage, requiring a learning curve for some users.

Review Source

Response from Tracious Technology Private Limited

April 13, 2023

We appreciate you taking the time to leave a detailed review about your experience with Sociocs.

FD

Flutura D.  
Marketing Koordinatorin  
Events Services  
Used the software for: 6-12 months

### "Easy way to reach costumer’s "

March 13, 2023

5.0

Generally Satisfied

Pros

It is a powerful and helpful to organise your daily communication with costumers. Before we used to track different communication channel separately. Now is all in one place.

Cons

Till now I didn't have any dislikes or problems with it.

Review Source

Response from Tracious Technology Private Limited

March 18, 2023

Thank you for your joining the Sociocs platform and leaving an encouraging feedback.

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