--- title: "viind Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about viind Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10002265/viind/" page_type: "product" language: "en" --- # viind Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) viind ## What is viind? The DSGVO-compliant viind chatbot is a technical dialog system that enables communication between humans and technical systems - via webchat and all social media channels such as WhatsApp & Co. Whether in recruiting, city administration or customer support - with viind solutions, contact with citizens/applicants/customers is easier and more accessible than ever before. ## What is viind used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for viind?[Manage this product listing](https://www.g2.com/products/viind/claim_requests/new?auto=true) ## viind Overview Updated September 2026 AI summary viind offers small businesses a web-based live chat and chatbot platform designed to support real-time customer interactions. It includes features such as autoresponders, proactive chat, customizable branding, chat transcripts, and reporting tools. Optional capabilities like an API, file sharing, real-time analytics, and surveys allow businesses to tailor the system to their communication and support needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### viind 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## viind alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about viind Features and Usability ### What are the key features of viind? viind offers customer support features including real-time consumer-facing chat, chat/messaging, proactive chat, chatbots, and autoresponders. It also includes transcripts and chat history, surveys and feedback, file sharing and file transfer, customizable branding, real-time analytics, reporting and statistics, APIs, and third-party integrations. Getting Started and Support ### What training and onboarding options does viind offer? viind provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars offer group learning sessions, documentation gives written reference material, and videos provide visual tutorials for self-paced review. Getting Started and Support ### What customer support options does viind offer? viind provides Email/Help Desk, a Knowledge Base, and Phone Support for customer assistance. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common issues cannot be assessed here. ## Features AI summary Based on 6,967 Chatbot reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) viind supports **Chat/Messaging**, giving teams a direct way to respond to customer questions in the moment. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers other important capabilities that reviewers also rate highly, including **Real-time Consumer-facing Chat** (**43%**) and **Transcripts/Chat History** (**36%**). These features help businesses maintain active customer conversations and keep a record of past interactions, allowing teams to respond faster and provide more consistent support. API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Customer Support Provide online support for your customers through live chat or help desk functionality Customizable Branding Add customized logos and colors to align with company branding viind 18 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.