# Sessions Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sessions Health the right Mental Health solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10002269/Sessions-Health/reviews --- Sessions Health 4.9 (125) [View alternatives](https://www.capterra.com/p/10002269/Sessions-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 17th, 2026 # Reviews of Sessions Health Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews MM Michael M Owner, PsychotherapistMental Health Care, Self-employedUsed the software for: 1-2 years. “Setting up auto-bill and invoicing definitely made my job much easier for any private pay clients, and clients are able to log in and update information easily.“ March 30, 2026 HD Hazel D PsychotherapistMental Health Care, Self-employedUsed the software for: I used a free trial. “It's a bit pricey for their new A.I. assistance services as they charge about $40 per month per clinician.“ May 12, 2026 SG Sara G TherapistMental Health Care, Self-employedUsed the software for: 1-2 years. “I enjoy everything about the calendar, especially the various options available for each appointment, the ease of moving things from day to day, and the ease of creating various calendars for different services.“ July 17, 2025 CW Christopher W Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “The only cons I have really run into is when trying to adjust for a non-billed late cancelation or in trying to discern income from a particular provider over a certain time. “ July 25, 2025 RD Rafiah Malene D Principal TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “I like being able to copy my client's notes from the previous session with one click.“ May 1, 2026 KR Kristel R Owner and Mental Health TherapistMental Health Care, Self-employedUsed the software for: 6-12 months. “I often get an error message on the sight and I wish that it saved your work more regularly as you type (if I get an error mid-note it will often lose the last section that I completed).“ December 3, 2024 MB Mittal B Technical RecruiterInformation Technology and Services, 501 - 1,000 employeesUsed the software for: I used a free trial. “It provides essential features like scheduling, documentation, billing, and telehealth in one place, making it a solid choice for mental health professionals“ February 14, 2025 KL Kristin L Marriage and Family TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “In the past, I used Therapy Notes and it was not as convenient, didn't have as many features, and the support staff did not try to accommodate any requests.“ December 2, 2025 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elizabeth W. Therapist Mental Health Care Used the software for: 6-12 months ### "Wonderful!" August 12, 2025 5.0 I am very pleased with Sessions Health. I am so glad that I chose to switch to their platform. The customer service is also wonderful! Pros I have enjoyed the ease of the EHR and how to navigate the system. The price has been worth the platform. Cons I do not care for the revenue section of the platform and how it is not adjustable to what I prefer to see on my home page. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) It was expensive and I did not like the platform. Review Source KL Kristin L. Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "I couldn't imagine doing Private Practice without using Sessions Health." December 2, 2025 5.0 In the past, I used Therapy Notes and it was not as convenient, didn't have as many features, and the support staff did not try to accommodate any requests. Now using SH, I feel more equip to focus on my clients then worry about some of the logistics of EHR. Anytime someone is needing a EHR, I tell them all the benefits of SH and nothing else compares! Pros The ease of each feature. The support staff is always quick to respond and helpful. Clients report using SH is very user friendly and easy to navigate. I love how much I can do within SH, but it does not seem overwhelming or confusing. I also love the price (especially how it has not changed, minus taxes) and how the calendar syncs to my personal calendar! Cons There is no app for therapist or clients. When accepting a portal request, it takes you to the note page which does not make any sense. I wish it took us to the calendar to view the appointment instead. - When looking at our calendar view, instead of arrows for 1 week at a time, I wish there was a calendar pop up to help select a day/time instead of clicking 1 week at a time. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[Practice Better](https://www.capterra.com/p/159263/Better/) Reason for choosing Sessions Health The trial period confirmed that SH was the EHR I needed. I was able to play around during my trial period and I learned it had all the features I needed. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Because TN did not have what I needed (client portal, better pricing, easy of use for me and clients) and when I did my research, I learned SH was the way to go and I'm so glad I made the choice. Review Source AA Amanda A. LCSW therapist Mental Health Care Used the software for: 2+ years ### "Simple and affordable" May 8, 2026 5.0 Straightforward and intuitive to use. Nothing extraneous. Support is open to suggestions for tweaks and improvements. Pros Reasonably priced, user friendly, and responsive support to improve user experience. I love that I don’t pay if I have less than 3 clients but I don’t lose access to data. Cons There is nothing I don’t like about SH. Its layout and options are clearly outlined. I’ve used other EHRs and this is the most user friendly. Review Source cB candida B. coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "I think it's okay " March 4, 2025 3.0 Pros It made things a bit more convenient. But not enough for me to keep it Cons The ux want as easy to navigate as I hoped Review Source Response from Sessions April 24, 2025 Hmmm, we're a bit confused by this review. We wish there was a bit more context here. SU Samantha U. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "5 star EHR - NO AI!!" March 9, 2026 5.0 Fantastic. As I stated above, it’s intuitive, well thought out, and customer service has been great. Pros I like that I can tell therapists developed Sessions Health. It feels intuitive from a practitioner perspective that other EHRs I’ve used have been sorely lacking. My current favorite thing is a new feature where you can see at a glance on the calendar if the progress note has been written for an appt or not. I’ve also reached out to customer service a handful of times and they’ve been super prompt and helpful! But truly best of all, in mine and many, many, other therapists opinions is that they have not added ANY AI to the platform. This is such an incredible rarity these days and I’m so grateful for it. I don’t have to worry about my client’s privacy being violated by some awful planet ruining AI machine using their personal info to “learn”. Truly, so refreshing. Cons I don’t have any complaints. I will say that I don’t use the insurance part of it (I use different platform for that billing) so I can’t speak to how that works. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Sessions Health I chose based on the price being lower and ease of use. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Opened my private practice, so I was no longer at the job using that software Review Source Response from Sessions March 31, 2026 Thank you so much for your review, Samantha! We're glad you noticed our new calendar features. Thank you for mentioning our incredible support team. CD Ciel D. Owner and Therapist Mental Health Care Used the software for: 1-2 years ### "The Best and Easiest EMR/EHR" December 11, 2025 5.0 Sessions Health is easy for my clients to use, my learning curve was low, it has no confusing bloat, the app works well, and customer service is fast to respond. Pros My favorite thing about Sessions Health is how easy it is to learn how to use. I'm legally blind but the website and app are both easy to learn and navigate. I've used Athena, Insync, Simple Practice, and Epic, but Sessions Health is my favorite (because ease of learning curve). It has all the things I need and no bloat. Cons I wish the remittance and ERA setup process was more straight forward and integrated. I dread that entire process and it seems some other EMRs have this better handled. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Sessions Health Sessions Health works with insurance companies and shows you remittance inside the EMR. Some don't do that surprisingly. They have basically all the features of Simple Practice, but is more intuitive in my opinion. It's also not overwhelming or clunky like Athena and Epic; it has exactly what I need and none of what I don't bloating my page, like those have. Those two may be great for hospitals (no they're not but hospitals use them anyway lol) but terrible for a provider who doesn't offer medicine and has less than 10 employees. Review Source Response from Sessions February 10, 2026 Thank you for your review! We're happy to hear the learning curve was short and thank you for mentioning our fast support. MJ McKaley J. Owner Mental Health Care Used the software for: 2+ years ### "I love my EHR" January 21, 2026 5.0 It was an Incredibly smooth transition for me to switch from simple practice to sessions. I recommend it to every therapist I chat with! Pros The intuitive nature of it and the price point!! I love that my calendar is color coded and that it’s not overly complicated! Cons I’d love this AI feature I’ve heard about for the following session! Not sure what it’s called but I think the beta group has it! No issues but that would be a nice feature! Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Sessions Health Their system wasn’t very attractive to look at and the pricing was tiered Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) The price increase that kept happening over and over again, and they didn’t have colored calendars then! Review Source Response from Sessions January 27, 2026 We love to hear your transition was smooth as our team works hard to make it as seamless as possible. Thank you for the review! CC Casey C. Mental health therapist Mental Health Care Used the software for: 1-2 years ### "Great platform with responsive customer service!" November 15, 2025 5.0 Overall, I have been happy with Session Health. The platform itself has been more reliable and easier to navigate than others I have used, and they have not gone up in price in the two years I have used them. Pros The platform is intuitive and easy to use, the telehealth has been reliable, and clients have said they like the portal better than my previous platform. It has all the features I need and is reasonably priced. Also, the customer service has been great! Outages have been very rare and are fixed quickly when they do happen. Cons They are missing what I think are basic features--read receipts for secure messages, a daily agenda email. They are updating things pretty frequently, but a lot of updates have been for features I don't use. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Sessions Health Therapy Notes had too many unnecessary features for me, and I wanted something simple. Owl was a close second, but was too new and I didn't know anyone who used it. SH was recommended by colleagues and the commitment to transparent policies and fair pricing was appealing. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SP had become increasingly unreliable with poor customer service. They kept raising prices and cutting features, and they seemed to be so focused on other things like websites and directories that they forgot their original mission. When they blindsided customers with some shady policy changes in 2023, I finally decided that was enough to leave. Review Source CY Cairn Y. Licensed Professional Counseling Mental Health Care Used the software for: 1-2 years ### "Best I have seen for customization." March 26, 2026 5.0 I have been using Sessions for over 2 years, and it has helped my business in the ways that I had hoped. As my practice grew, I need more organization and automation. Pros Session has been highly customizable, and easy to use. As a queer and trans provider, who works with many LGBTQIA+ folx, I have been able to build forms that are affirming. The Sessions staff have been friendly and really helpful. Especially in the beginning when I was learning. They also have so much helpful information on the website. Sharing forms and intake documents has been simple, and my clients have not had any issues. Overall it is a great EHR, has what I need to run my practice, and the price is far better than other EHRs. Cons Learning how to set up, and use Sessions wasn't very intuitive, but there was so much information, that I was able to learn, and now it feels like it flows well. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing Sessions Health Price, and ability to customize so my practice was LGBTQIA+ affirming. Review Source Response from Sessions March 31, 2026 Thank you for your review Cairn! Building an inclusive and affirming EHR is important to us and the therapist-client relationship, so we appreciate you mentioning it. HD Hazel D. Psychotherapist Mental Health Care Used the software for: I used a free trial ### "Good service in general" May 12, 2026 4.0 Pros Good value and good service. I like Sessions Health provides free EHR for clinicians with very small caseload.I also found the built-in templates to be helpful. Cons It's a bit pricey for their new A.I. assistance services as they charge about $40 per month per clinician. Review Source SA Santi A. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Great EHR for Private Practice" October 29, 2025 5.0 I've had a great overall experience. My patients seem to like the software as well. The video calling works well. No complaints. Pros The UX and UI are excellent. It was easy to learn and navigate everything. I also appreciate that it is a small and dedicated team. They really do care. The help pages are also great. There was one time in 3 years when I had to reach out and they got back to me immediately. Cons I don't have any cons to report. It has been a pleasure using their software in my private practice. Switched from [EasyPractice](https://www.capterra.com/p/156678/EasyPractice/) SessionsHealth appeared to be better UX/UI, simple, and less expensive. Review Source JP Jennifer P. Licensed Professional Counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Licensed Professional Counselor " September 3, 2025 5.0 Overall it’s been a wonderful experience with Sessions Health! I would and do recommend this platform to others! Pros Very user friendly, incredibly helpful and responsive support team, value for money, patients report it is easy to use, and it makes it easy to bill insurance and follow claims. Cons Stripe is expensive and doesn’t always work incredibly well. I would like to be able to send out office messages to all active clients to notify of office closures. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Sessions Health Ease of use and expense were two of the biggest draws for me Review Source Response from Sessions October 21, 2025 We appreciate your review and for mentioning how your patients find it easy to use. Your recommendation of having an out-of-office message is in the works! AE Ann E. Psychologist Mental Health Care Used the software for: 2+ years ### "Seamless transition with incredible customer service" September 9, 2025 5.0 Pros The transition to Sessions Health from another program was seamless. The customer service is fast, kind, and supportive. Cons I have not found anything to dislike. I would appreciate an integration options with treatment planners (like the Wiley series). Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SimplePractice was getting too expensive, and I wanted a product with similar features that was cost-effective. Review Source Response from Sessions October 21, 2025 Thank you for your review, Ann! We appreciate you! LE Lior E. Psychotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "The ideal EHR" March 11, 2025 5.0 I love it so much! It is exactly what I was looking for as I started my solo private practice. I have recommended it to so many colleagues! Pros It is so easy to use! I love the interface and the features are everything I need. I especially love how inclusive you are for LGBTQ+ clients (using preferred name and pronouns). Cons Some things are very clear about filing insurance claims, especially secondary claims. But I know that most of that is due to the complexity of insurance and not within Sessions Health's control. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Sessions Health Mostly cost... Sessions Health is so affordable! But it is also so full-featured and I love that it is a MN company. Switched from [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Moving to my private practice, I wanted a system that worked better. Needed more flexibility/customization and better inclusivity for LGBTQ+ clients. Review Source Response from Sessions April 24, 2025 Thank you for mentioning the inclusivity of our platform, among other things. We appreciate you! LB Loren B. Owner Mental Health Care Used the software for: 1-2 years ### "Happy customer" May 27, 2025 5.0 I have been using Sessions Health for over a year and I'm a happy customer! I like the insights it gives me into the gains of my private practice. Pros Ease of use, it's super intuitive! The support is very prompt in answering questions. The YouTube library takes out a lot of the guess work! Cons No complaints. When I was looking for a program Sessions Health fit all my check boxes. There have been so many changes for the better! Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Sessions Health Ease of use, intuitiveness, price, support commitment to customer service Review Source Response from Sessions October 21, 2025 Thank you for your review, Loren. So glad you like the library of video tutorials. SB Sunaina B. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Effecient system" February 11, 2025 5.0 I love this for daily counseling sessions, ensuring proper coding and documentation. Pros The best therapy note system, organized and effecient EHR system. Cons Everything is great. No cons that I can think of. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) The price and pros of the new system versus the issues with Qualifacts. Review Source Response from Sessions February 26, 2025 Thank you for taking the time to review Sessions Health. We appreciate you, Sunaina! FC Farrah C. Principal and Practitioner Mental Health Care Used the software for: 6-12 months ### "Affordable, Effective EHR with Great Customer Service" April 26, 2025 5.0 Pros Their customer service is great. You can easily access a live person who responses within a few hours versus other sites where they continuously lead you to FAQ pages or have you submit a question that someone responds to several days later with a non-answer to what you ask. Cons I wish there was a better way to integrate Availty or other insurance sites to check insurance coverage. I'd love to be able to do all of my benefits checking through one site. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Sessions is cheaper than Simple Practice and offers the same features and better customer service. Review Source Response from Sessions June 26, 2025 Thank you for your review and recognizing our excellent support team! DK Danny K. LCSW Mental Health Care Used the software for: 2+ years ### "Highly recommend Sessions Health" December 17, 2024 5.0 I've had several interactions with support staff, and they have always been extremely helpful and supportive. Once or twice, they went way above and beyond, and I appreciate that. Pros Great user interface, features are thoughtfully designed, really feels designed for the therapist, with user experience front and center. I also appreciate their code of ethics. Also, pricing is very affordable, great value! Cons The one area that seemed lacking was good customization options for custom forms. I want a more robust custom form system. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Sessions Health Mainly pricing, at first. But also resonate with the company ethos of Sessions Health better. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Sessions Health seemed much more user friendly, and more professional features Review Source Response from Sessions January 7, 2025 Danny, thank you for spending the time to review Sessions Health! Thank you for recommending us! NL Nicole L. Therapist Hospital & Health Care Used the software for: 6-12 months ### "Highly recommend Sessions Health" February 26, 2025 5.0 Excellent, highly recommend. I am so glad I made the switch from Simple Practice. Pros Very user friendly, simple design, aesthetically pleasing. Able to customize in useful ways. Cons Would love to see more reporting available - cancellation percentages, customizable revenue reporting, client sorting by last name instead of first. Overall great product - had to think hard to come up with cons! Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Cost, morals/ethics of company, like to support therapist made EHR Review Source Response from Sessions April 24, 2025 We appreciate your review, Nicole! More reporting is coming! CP Camile P. Clinician Mental Health Care Used the software for: 1-2 years ### "Sessions Health is worth the Hype" March 6, 2025 5.0 My experience has been great with Sessions Health. Pros Customer Service is great and very dependable Cons Nothing really; my experience has been great so far. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) WAY too much money and doesn't offer enough perks for that price- Robbery IMO Review Source Response from Sessions April 24, 2025 Wow, thank you Camile. We're glad we're living up to the hype! GM Grace M. Clinician Mental Health Care Used the software for: 6-12 months ### "couldn't run my practice without it" December 17, 2024 5.0 Super positive and smooth, the customer service is especially accommodating Pros Easy to use/intuitive, reliable, and the customer service is absolutely stellar. I manage my private practice on Sessions and can easily see scheduling, billing, and client details. The price is extremely reasonable, and I always recommend Sessions to other clinicians. Cons If the telehealth service could accommodate more than 4 participants, I would consider letting my Zoom Pro account go Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Price, worries about ethics and customer service Review Source Response from Sessions January 7, 2025 Grace, thank you for calling out our customer service and recommending us to other clinicians! We appreciate you. MV Mary V. Licensed marriage and family therapist Mental Health Care Used the software for: 1-2 years ### "Great bang for your bucks!" November 25, 2024 4.0 Wonderful! Does what I need and if I ever have questions the existing support platform is useful and customer support is amazing! Pros Price for quality of services Quick replies when needing customer support Cons A little clunky- I am not strong with tech and sometimes takes me awhile to figure something out (example- seems harder than it needs to be to uncancel a cancelled appointment) Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) To save money and have a simplified platform- SP did waaaay more than I need and kinda became overwhelming Review Source Response from Sessions December 3, 2024 Thank you for your review, Mary. We're glad to hear you're getting value from Sessions Health. We appreciate you! CW Christopher W. Executive Director Mental Health Care Used the software for: 1-2 years ### "Best EHR I have used" July 25, 2025 4.0 Sessions Health has been the best EHR I have used. I have probably used at least a half dozen at this point in my career. The interface is user friendly, it has plenty of assessment tools, and is great for a solo practitioner or smaller group practices. I have used others that are overly complicated, which can be frustrating. Pros I like that it is owed locally to me as well as by a mental health provider. The interface is really easy to use. It has been easy to train new interns on. Cons The only cons I have really run into is when trying to adjust for a non-billed late cancelation or in trying to discern income from a particular provider over a certain time. It would be ideal to have in the income allocation section, a running total at the bottom for a given period. It would also be beneficial if supervisors could go in and make small edits to case notes, for things such as minor typing errors. Review Source Response from Sessions October 21, 2025 Thank you for your review, Christopher! We're happy to hear it's the best EHR you have used. We appreciate you! ME Megan E. Therapist and Owner Individual & Family Services Used the software for: 1-2 years ### "Incredible value" December 2, 2025 5.0 Pros I love Sessions and recommend them to all my colleagues. The value is unbeatable and they customer service is top notch. Cons I'd love if they had more robust reports/analytics. I run a small group practice and being able to run more reports would be great. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple practice got way too expensive for me Review Source Response from Sessions February 10, 2026 We appreciate your review and mentioning our customer support! KP Katerina P. LMFT Mental Health Care Used the software for: 1-2 years ### "Big functionality for my mini practice" February 1, 2025 5.0 It’s been really solid and is a system I actively recommend to colleagues when they’re soliciting feedback. Pros The functionality of it, the color scheme isn’t distracting or obnoxious, and their customer support team is quick to respond with clear answers. I also really love being able to make custom progress note templates. Cons As a solo practitioner it’s worked exactly how I need it to. A few more tutorial videos explaining insurance billing or highlighting features that would be extra helpful for someone new to having their private practice would be cool too. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Issues with SP’s ethics were questionable Review Source Response from Sessions February 26, 2025 We appreciate your review, Katerina! We're glad to you're loving our custom notes templates and the responsiveness of our support team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.