# Mira Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mira the right Pest Control solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10002292/PestRegister/reviews --- Mira 4.8 (30) [View alternatives](https://www.capterra.com/p/10002292/PestRegister/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mira Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews CB Colleen B Admin OfficerEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “A very user friendly software system that allows us to provide excellent customer service with scheduling and great documentation to show our work.“ February 22, 2024 SP Steve P OwnerPublic Safety, Self-employedUsed the software for: Less than 6 months. “The support staff at MIRA have helped me through every step of the way to synchronise with my accounting program, and learn how to get the most out of MIRA.“ March 14, 2024 BS Brett S Pest controllerChemicals, Self-employedUsed the software for: More than 2 years. “Ease of use, bieng able to notify clients of job status from the booking, weather conditions loading automatically“ March 4, 2024 MF Muneeb F Sales Customer ServiceIndividual & Family Services, 2 - 10 employeesUsed the software for: 1-2 years. “Ease of use, integrated reporting, simplicity, snappy performance“ April 2, 2024 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FS Frank S. Director Facilities Services Used the software for: 6-12 months ### "Great product." August 25, 2023 5.0 Pros The support is awesome. Prompt understands our needs and requirements very professional. Cons None, so far very happy with the product and service. Review Source Response from Infestation Tracking Systems February 27, 2024 Thanks Frank, reach out if you need anything. JK Jye K. Owner Chemicals Used the software for: Less than 6 months ### "Jye Kaoutal / One Up Pest Management " May 8, 2024 5.0 10/10 absolutely love to the app and intend to grow my business using Mira Pros I like how simple and easy the platform is to use, I’m able to create clients, Schedule their service in and complete the service report with no issues at all. Best platform on the market for pesties who want Sales, Invoicing, reporting & record keeping. Cons Would he nice to see an option to add a personalised floor plan (Map) for each client. Would work great for Mud maps for inground termite stations & Commercial site maps especially HACCAP sites Alternatives considered [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Reason for choosing Mira Looked a lot similar and easier to use, I also found out the \[sensitive content hidden\] was a former pestie so I know he would have created this app with some of the common issues us pesties face on a day to day Review Source Response from Infestation Tracking Systems May 16, 2024 Thanks Jye for the great review. As for the Mud Map, we are building a drawing tool currently for this purpose. You can go to our suggestions website accessible from the Help menu on Mira to see what our customers want and where it is in the development process. PA Peter A. General Manager Construction Used the software for: 2+ years ### "Progressive CRM" February 15, 2024 3.0 Its a good CRM that is fairly priced that is progressive. The customer service provided by the team is exceptional. Within time Mira will be the "Go Too" of local CRMs. Pros Highly visible calendar with simple editing features. Cons It doesn't allow you to use video in the inspection checklist and the lack of customisation in email reminders. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Mira Cost and functionality. I inherited Mira when i purchased the business and the benefits of switching versus the major integration project was not worth it. Switched from [SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) I Auditor didn't have a CRM function, however their inspection checklist functions were better, but the CRM was the most important function that we needed. Review Source Response from Infestation Tracking Systems February 23, 2024 Thanks Peter, your feedback is welcome and we are adding these to the development plan. Looking forward to working with you further. MF Muneeb F. Sales Customer Service Individual & Family Services Used the software for: 1-2 years ### "Excellent Flexible Solution" April 2, 2024 5.0 extremely positive, helpful at all points, and heedful to our desires. I trialled the software in its infancy, chose another solution, then came back to mira and found it fulfilling on practically every front. Pros Ease of use, integrated reporting, simplicity, snappy performance Cons The crm is not as comprehensive as some other solutions, but those features are promised and at a better price Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[ServiceM8](https://www.capterra.com/p/110711/ServiceM8/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Mira Lighter, cheaper, better specialised, better value, simpler, more well integrated, better looking, and no unnecessary features and functionality being marketed or charged to us. Switched from [Formitize](https://www.capterra.com/p/162539/Formitize/) Formitize costed too much, held data hostage, was too complex and wasteful on resources, not easy to use, and reporting was expensive Review Source Response from Infestation Tracking Systems April 16, 2024 Thanks Muneeb for the extensive review. We are committed to find customer driven improvements (https://feedback.mira.au/) and build these capabilities in order of priority. TB Terry B. Ceo Accounting Used the software for: Less than 6 months ### "No integrity" June 23, 2025 4.0 Pros Friendly and thorough but lacks follow through. I like the service and don’t understand why they would not honor their promises. Cons I don’t appreciate that the door-knocker, Boston, promised to pay any cancellation fees associated with switching and then he didn’t follow through. I would think integrity is more important than holding onto $127.00. Disappointed for sure. Switched from [Moxie](https://www.capterra.com/p/10026264/Moxie/) Xxxxx Sgsudienebeieje r nsjsusuehe Nejsbsbeu Review Source CB Colleen B. Admin Officer Environmental Services Used the software for: 1-2 years ### "Neighbourhood Pest Control Use MIRA with Great Success" February 22, 2024 5.0 We have been very pleased with the introduction of MIRA to our business. The setup was very easy and our customer feedback is that they love the detailed service reports and matching invoices. A very user friendly software system that allows us to provide excellent customer service with scheduling and great documentation to show our work. Pros We love the ease of scheduling once off and repeat work with clients. The dashboard is very easy to use and the calendar allows us to see at a glance where all our technicians are at any particular time. Cons We don't have any issues that haven't already been resolved. Review Source KF Kevin F. Building and Pest Construction Used the software for: 1-2 years ### "The complete crm for inspectors (almost)" March 12, 2024 5.0 Overall it’s pretty good, just misses out on those things stated above 7/10 Pros The scheduling and ease of creating jobs and making invoices and reports of them. Cons I don’t like how you take multiple photos at once when reporting. I also don’t like how there’s not offline mode for it either. Review Source Response from Infestation Tracking Systems March 18, 2024 Thanks Kevin, You can upload multiple photos at once but you need to take the all the photos first and then select all of them in the Select files dialog box. Call us if you need assistance. Offline mode is a future enhancement which will provide you some functionality, but all SaaS systems cannot operate fully without a internet connection. Regards Brad JR Jenny R. Receptionist Chemicals Used the software for: 6-12 months ### "Receptionist’s dream" February 23, 2024 5.0 Love the program, it’s so user friendly. The customer service has been amazing and very quick response Pros For someone who is new to admin and pest control I love this program. So easy to use and keeps all the information together and easily accessible. Love the pre fills for appointments and invoicing Cons It’s not a bad thing but I wish the customer base was set up to be alphabetical to surname as that is how I have set up all of our records. The technicians don’t like the quote form so it would be good if we could change that Reason for choosing Mira Mira had all the reports already so we didn’t have to bring them in Review Source Response from Infestation Tracking Systems February 27, 2024 Thanks Jenny. I will look at the cons you have listed and check out what we can do to assist you. AA Angela A. General Manager Consumer Services Used the software for: 2+ years ### ""Simply the Best"" February 16, 2024 5.0 Mira is a bloody awesome product. The best CRM Ive used. I know it will be beneficial for not only us pesties, but also sparkys, plumbers, cleaners etc It's such a malleable platform. They are based in Melbourne too and if ever I have questions I can reach out and get a quick answer. Very responsive team who care about us users. I always recommend Mira to my friends and peers. Pros Mira has all the tools, (scheduling/recurring work/invoicing/reporting), that I required to start the business quickly. It's been integral to our success. Without Mira I would be having to use several platforms with an increased cost and lost time. We love Mira! Cons The only thing I will mention is the lack of a drawing tool withing the reporting function. I know this has been rectified and will be happening - The Mira team really listen to us users on how to improve which is amazing. Review Source Response from Infestation Tracking Systems February 23, 2024 Thanks Angela, You have been a great customer and provided us with lots of really useful feedback. First iteration of the Drawing tool is coming in March. It looks really good. Your success will lead to our success. KJ Kristopher J. Owner Consumer Services Used the software for: 2+ years ### "Review by Tasman Pest Management " February 18, 2024 5.0 GREAT! Can't recommend enough. Used since establishing the brand back in 2020. Has helped us grown as a company. Pros Easy to use. Professional format. Quick response from support team. Cons Would like to see yearly training on the system? Maybe virtual group sessions Review Source Response from Infestation Tracking Systems February 23, 2024 Thanks Kristopher, Glad that you have been able to grow your company as this is one of our goals. If you are successful then we will be successful. I will follow up on the virtual group sessions idea and let you know CP Chrissy P. Business Manager Chemicals Used the software for: 6-12 months ### "Necessity to our business" March 14, 2024 5.0 Overall, we are extremely happy with Mira and the team behind Mira, the support that they offer is second to none. Pros We love that there is ample amounts of different types of reports relevant to our industry and great for commercial contracts. Perfect for a business starting out or even a business that’s been established for quite awhile. Cons I don’t like the fact that we have to manually sync to our accounting software rather than an automatic syncing. Reason for choosing Mira We chose Mira because of the support that they offer after being contacted by their reps to educate us on what their product has to offer. We like that it’s been specifically developed by people from our industry. Review Source Response from Infestation Tracking Systems March 18, 2024 Thanks Chrissy, Glad you like the system and its helping you be successful. You dont have to manually sync the accounting software! The system automatically syncs after creating a new client or doing a invoice, quotation or payment. We only do manual syncs if we are fault finding specific transactions. If it is slow to sync it is usually the internet connection speed responsible. Regards Brad MS Michael S. Owner Farming Used the software for: 1-2 years ### "MIRA - Value for money" March 4, 2024 5.0 Pros We have been using MIRA for over a year now. We had trialed three different systems before giving Mira a test drive. There are many good systems out there but none that we noticed had genuine focus on the pest control industry. MIRA attracted our attention because of their pest industry focus. Here is what we discovered what was important to us when we tested MIRA : \* A versatile and functional user interface. \* Multi user functionality \* Customizable product items. \* Support which is based in Australia \* Seamless interface to our accounting system. \* An active pest control industry social media presence. \* Value for money. \* A technology roadmap influenced by user needs. With over a year of use behind us, we continue to view MIRA as an integral part of our success. Cons There are no major issues which we could classify as a "con". Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Not industry focused for our requirements. Review Source Response from Infestation Tracking Systems March 5, 2024 Thanks Michael. Hope you are getting real time savings in your business from the system. VG Vanessa G. Business Owner Consumer Goods Used the software for: 2+ years ### "Bloody Awesome" February 29, 2024 5.0 "Our experience with Mira has been nothing short of exceptional. Over the past couple of years, we have relied on Mira's robust platform for our business operations. Although it initially appeared daunting, the Mira team provided us with outstanding support every step of the way. Despite being based in WA, we consistently receive prompt assistance, even accounting for the time zone differences. With Mira, we have streamlined our schedules, reports, invoicing, and client records, all in one convenient location accessible from anywhere with an internet connection. It couldn't be simpler, and our insurers like it. We highly recommend Mira to any business seeking a powerful and user-friendly solution." Pros We have streamlined our schedules, reports, invoicing, and client records, all in one convenient location accessible from anywhere with an internet connection. It couldn't be simpler, and our insurers like it! Cons it initially appeared daunting, the Mira team provided us with outstanding support every step of the way. Despite being based in WA, we consistently receive prompt assistance, even accounting for the time zone differences Review Source Response from Infestation Tracking Systems March 4, 2024 Thanks Vanessa, for the great review. We hope you have been able to reduce your administration time so you can either grow or achieve a better life work balance. JW John W. Pest control Tobacco Used the software for: 1-2 years ### "Jims pest control Rowville Melbourne " February 16, 2024 5.0 Good. Referred some clients to join as I think they can be as good as Formitize. Pros Keep up the amazing service you provide. Keep updating all new services . Cons Some issues with sending invoices and the recipient not receiving or going straight to junk mail which I think should not be an option at all as I have to do extra work out of office hours following up client wheather they got the invoice or not (which I should not have to do). This issue could be fixed but I was frustrating a while back. Switched from [Formitize](https://www.capterra.com/p/162539/Formitize/) Couldn’t meet my expectations, Forms all over the place and customers service is 3/10…. Review Source Response from Infestation Tracking Systems February 23, 2024 Thanks John, Great to catch up with you this week and sort out a couple of issues. I will check out the invoice delivery issue as it has not been a problem i have heard before. PW Peta W. Pest Control Facilities Services Used the software for: 6-12 months ### "Using Mira to manage our Pest Control Services" March 1, 2024 5.0 Very user friendly, and easy to customise for your needs, making it a very helpful tool to run your business efficiently. Pros The calendar is very easy to use for scheduling appointments, and for our technicians to access remotely on their mobile phones. They have access to real time appointment updates, and personalised staff schedules, giving them the tools to work efficiently while out in the field. The ability to edit & save reports to fit with our company, making it much faster to create reports for our clients when needed is very handy too. Cons Not being able to access the calendar while creating reports and having to go between pages for calendar updates (not being able to refresh the page when you are on it to receive the updates/changes). Reason for choosing Mira Mira was recommended to us by a fellow user who finds it very useful in their company. Review Source Response from Infestation Tracking Systems March 5, 2024 Thanks Peta, We are glad you are finding the system easy to use. Regarding the cons you are able to open an additional tab on your browser if using it in incognito mode and have two screen on different areas of the Mira application at the same time or open the app and have another session open in the browser. If you are using the web version you can hit the refresh button next to the address bar to show updates. Any other areas you require help please contact us as we want to ensure that you are getting the best out of the system. RF Ron F. Director Facilities Services Used the software for: 6-12 months ### "Mira is a great product for Pest Management business" April 8, 2024 5.0 Great Fantastic So happy I am using the Mira productq Pros Ease of use Everything at your fingertips Assistance from company when required Cons Was little bit difficult to have XERO and Stripe set up but was able to do with assistance from accountant Review Source Response from Infestation Tracking Systems April 16, 2024 Thanks Ron for the positive review. We aim to support our customers to save time and have opportunities for growth. RI Robert I. Director Chemicals Used the software for: 2+ years ### "Can't live without it" February 20, 2024 5.0 Pros Ease of scheduling jobs, writing reports, invoicing. Cons There's nothing not to like. It's perfect for what I need it for. Review Source Response from Infestation Tracking Systems February 23, 2024 Thanks Robert. Let us know of anything that we need to improve when you have time. RA R A. Pest control Hospital & Health Care Used the software for: 6-12 months ### "Highly recommended " May 9, 2024 5.0 Very good it’s easy and friendly to use Pros Easy to use Mira I have been using this Cons I have been using Mira recently but I love it Switched from [Formitize](https://www.capterra.com/p/162539/Formitize/) Mira easy to use and understand so far the monthly charges around if $29 to 30 would be high recommend Review Source Response from Infestation Tracking Systems May 16, 2024 Hi R, Thanks for the endorsement of Mira. Any assistance you need: Let us know. RF Ricky F. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Mira Helps you Make Money" March 6, 2024 5.0 Exception as they always accommodate your needs ie: help set up custom report, phone support second to none. Keep thing simple and stay with you until problems are resolved. Pros Produce, professional staff and after service. Cons Nothing as they keep evolving in to a better product. Review Source Response from Infestation Tracking Systems March 8, 2024 Thanks Ricky, Great to see you are growing using our system. DG Dean G. Pest Technician Chemicals Used the software for: 6-12 months ### "First Time Pest Control Business" April 8, 2024 5.0 Overall I'm still happy I chose Mira when deciding who to use. If you fine tune some of the features I've mentioned in the cons, it will blow the competition right out the water. Pros The best customer support I've ever come across. The team are always willing to help. They actually listen and implement suggestions. I love how easy the reports can be edited, this is a huge advantage. The overall use is easy to pick up. Cons There needs to be automated 6-12 monthly reminders for customers and templates you can use to do so. It's time consuming manually contacting repeat customers. There also needs to be a drawing tool for photos and certificates. Review Source Response from Infestation Tracking Systems April 16, 2024 Thanks Dean for the positive review and the suggestions. We do have customer job reminders but acknowledge that we need to add more flexibility with these and allow customers to be ale to set up their own reminder templates. Contact us for assistance with setting up reminders in your account. It is on our development timetable. The drawing tool is currently in development and we have looked at the range of other drawing tools out the and have come up with a easy to use efficient design. It is planned for staged release with the first release coming out mid this year. LD Lisa D. Manager Environmental Services Used the software for: 1-2 years ### "Mira in Pest Control" March 18, 2024 4.0 We are very happy with the product overall.It helps us to run our business more efficiently. Pros Easy to use, very efficient for job scheduling and reminders re outstanding invoices. Cons I need to change my MYOB package to fit with Mira to be able to link the finances all together. Review Source Response from Infestation Tracking Systems March 19, 2024 Thanks Lisa, Glad that it is making a difference in running your business more efficiently. BP Bradly P. Pest Control Chemicals Used the software for: 1-2 years ### "Suggestions " March 21, 2024 5.0 Suggestions. 1) Voice recordings to be attached to Timeline 2) Attached sms & emails from client to timeline Pros The reporting systems is very easy to use. Cons The system is well designed but could be improved a little. Review Source Response from Infestation Tracking Systems March 24, 2024 Thanks Bradly for the review. We hope you are getting great efficiency gains so it frees up your time. Thanks for the suggestions, i will add them to our suggestions website found in our Help centre BW Brent W. Pest technician Chemicals Used the software for: 6-12 months ### "Great service and great support " March 6, 2024 5.0 Very helpful, when I have a issue they are ready to help Pros These guys really help with slow learners and make sure you get the most out of the app Cons There could be larger photos on the inspection reports for when using phone but not a issue Switched from [Format](https://www.capterra.com/p/157153/Format/) Poor customer support , took ages to get any help Review Source Response from Infestation Tracking Systems March 18, 2024 Thanks Brent, glad we are able to help you become successful. DM Daniel M. Owner Facilities Services Used the software for: 1-2 years ### "Easy to Use and Very Efficient " February 27, 2024 5.0 Pros \- Easy to use - Fully intergratable with QuickBooks - Mobile app exactly the same as the website - Rapids Solutions Reports available - Exceptional help desk Cons \- No drawing tool - Some features taking a while to develop Review Source Response from Infestation Tracking Systems February 28, 2024 Thanks Daniel. You will be pleased to know that the Drawing tool is currently being finished and will undergo internal testing next week. RT Rhys T. Lead tech Chemicals Used the software for: 1-2 years ### "Amazing app" March 3, 2024 5.0 10/10 have zero complains at all, amazing Pros Perfect for pest control business just like myself Cons Its not free, little silly but its the only answer Review Source Response from Infestation Tracking Systems April 24, 2024 Thanks Rhys Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Pest Control](https://www.capterra.com/pest-control-software/)[Building Maintenance](https://www.capterra.com/building-maintenance-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.