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Truckbase Reviews
Pros
I would highly recommend Truckbase to anyone looking to improve and expand their company and improve profits.
Truckbase and their support team have been excellent to work with. Their quick response to feedback is impressive.
It has been a great experience so far getting Truckbase setup and working with the team. My drivers were able to pick it up right away and we have been successfully using it for months.
Overall, I love using Truckbase and working with their team. I feel like we are not just another sale, that we and our opinions matter to them.
Cons
Reports, empty and loaded miles, are things in development but haven't been implemented yet.
Now, we manually have to download/upload hundreds of invoices that stuck in Truckbase.
The only current negative I have, and I know they are working on, is the access from a phone.
My only complaint would be that some addresses are incorrect, or there's multiples of the same location (user error) and I'm not able to delete the ones that are wrong/we don't need.
Showing Most Helpful
Showing 25 of 33 reviews
"Very Satisfied!"
Overall: Overall, Truckbase has not only improved the cohesion of our company which has allowed us to work more efficiently and makes everyone's job easier. But has saved us hours of time from extra work which Truckbase was able to eliminate. The team with Truckbase are also very responsive and supportive to not only help solve problems and answer questions but to take all customers opinions and concerns seriously to help look forward and constantly improve Truckbase. I would highly recommend Truckbase to anyone looking to improve and expand their company and improve profits.
Pros: It takes multiple departments that exist in a trucking company and integrates it all into one simple and easy to use portal. It is well organized and provides easy access to the user. It allows everyone in our company to stay connected and work well together while at the same time providing the tools necessary for each department to be effective in their respective duties. Also the support is quick and responsive and they take great lengths to answer any questions and provide all necessary solutions to any problems.
Cons: I would like there to be so more positions on the "Team" page. For example a position for "Accounting" and one for "Mechanic" that would separate and only have access to whatever section they need to work on.
Vendor Response
"Digital Transformation in Trucking"
Overall: Overall, the team has been fantastic to work with. They are engaged, responsive, and helpful. They even flew out for an all-day training of my operations team to ensure a smooth transition to the system. We have had no issues with the system outside of a few bugs that were promptly fixed. I can't recommend them enough.
Pros: Truckbase has a phenomenal interface which makes training and change management a breeze. Having come from the tech industry where the majority of employees are technically savvy regardless of interface, I knew ease of use would be the biggest determining factor of a successful implementation. Luckily for us, Truckbase has more than delivered. On top of the product, the team is always willing to go above and beyond for their customers.
Cons: To get nitpicky, I do wish that I had a little bit more flexibility in the system from an admin perspective. It would be nice to have access to more granular settings or even grid-like bulk updating features. However, it is so easy to get lost in providing a million features, so I would pick Truckbase 10/10 times over a system like McLeod.
Vendor Response
"I don’t like it"
Overall: Now, we manually have to download/upload hundreds of invoices that stuck in Truckbase. Why? Because they were billed from Truckbase BEFORE we integrate with QuickBook online. No one told us about this scenario, of course…They sold us a flawless cooperation.
Pros: I am still looking for any feature that I would like about Truckbase.
Cons: No training videos available, you need to call/email and wait for response. Everything takes forever, and not too much organized. They offer 30 minute sessions, then they send you a recording of the session. That’s all you can use. Other companies offer: chat, customer service, on-site training, FAQs…just to name a few.
Vendor Response
"Highly Recommend Truckbase"
Overall: Very pleased with my experience with Truckbase. Have seen several product improvements in last few months and bugs are quickly worked out. Excited to see what improvements they make as the product continues to grow. Truckbase saves me hours of work and counltess headaches from experiences I have had with other TMS systems. Can't imagine how many hours of work it has saved me. Streamlines and makes the work easy.
Pros: Provides automated tracking e-mails and updates to customer. Gives me the flexibility to build loads and dispatch from anywhere with mobile friendly interface. Support responds quickly and development values my input and uses it to grow the product. PDF importer allows me to build loads quickly and easily.
Cons: Reports, empty and loaded miles, are things in development but haven't been implemented yet.
Vendor Response
"Truck base is what you need."
Overall: Our overall experience with truck base is positive and we enjoy growing with Truck Base for the foreseeable future.
Pros: Truck bases ease of use hits itbour of the park for us. We can at a glance tell prospective clients what our numbers are kust off the front screen! The ease of dispatching has improved our time on getting load entered and dispatched to the driver to almost instantly after a load is booked. Drivers love it too cause everything comes in a tect message and they can upload there paperwork right there. Gone are the days of cam scanner and transflow for paperwork tracking. Over all truck base has stream lined our operation tremendously and we look forward to a long relationship with [sensitive content hidden] and the team at Truck Base
Cons: Settlement could be enhanced but you guys know my input on that.
Vendor Response
"Truckbase Review"
Overall: Truckbase has provided an affordable solution to our transportation management needs. It does what it needs to in an easy to use package.
Pros: Truckbase is very user-friendly for dispatchers and drivers. When we see a feature that could use some improvement, the team at Truckbase is eager to get working on a fix. The seamless integration with Quickbooks Online is vital to our company.
Cons: The driver settlements feature can use a few tweeks, but the Truckbase team is actively working on them. Also, fuel uploads and BOL creation is missing, but they should have them working in the next few months.
Vendor Response
"Herlache"
Overall: I am very happy with the support that we have had over the past 6 months. We haven't fully transition yet as we are still working with the team to implement some of our requests.
Pros: Having the ability in the all loads tab to search by criteria is a nice feature.
Cons: Not having the ability to just have the driver pay auto calculate at all times once a driver is assigned is a downfall. Calendar view is a bit messy would be nice to just view the calendar with unassigned loads by the day and not the full week Gets too confusing
Vendor Response
"Aviator trucking Co"
Overall: I’m the happiest person as I switched truckbase from my previous TMS. Less time consuming software and efficient.
Pros: User friendly interface. Quickest resolution from [sensitive content hidden]
Cons: There are certain fixes needed however team is always ready to take feedback and work on it.
Vendor Response
"I would recommend Truckbase"
Overall: Truckbase's user interface has been easy to navigate, and the drivers also like the software. Tracking and uploading BOLs, PODs, and receipts into the system has been easy, and invoicing has saved us time and effort. I can even track maintenance costs for my other tractor. Integrations with Quickbooks and Factoring companies keep everything in one place so you can see your actual Cost Per Mile and profitability. It does not replace Quickbooks but gives you what you need to understand profitability and tracking of invoices from a dashboard.
Pros: It is very easy to use and understand. A few things made our decision to move into Truckbase. Creating an invoice and having it appear in QuickBooks was excellent. Having an EDI integration for our customers made us look big, and having the capabilities was game-changing. To top it off, pricing was lower than other software products. Another benefit I did not realize until I started using it was their support. We had questions on capabilities and how-to, and support was available. Truckbase is easy to use, and you do not feel overwhelmed.
Cons: There are no "Cons" that I have run into yet.
Vendor Response
"Truckbase TMS review "
Overall: I was sceptical, I wasn't sure if it would really work for my company, but for a really small amount of effort and 1 week time , training my driver's, I have my life back, I cannot believe how much truckbase has changed my life.
Pros: How helpful they were from the demo through the setup process, any time I had a problem they always had a solution
Cons: There hasn't been anything to not like.
Vendor Response
"Great product run by great people!"
Overall: Implementing Truckbase has been very impactful on our business. We feel more organized, efficient, and in a better place as we continue to grow. While the product itself is great, it's the people behind it that ultimately impacted our decision to choose Truckbase. The Truckbase team has been so helpful in addressing our questions and extremely receptive to any feedback and suggestions. That level of responsiveness to feedback is not something you see often and gives them a leg up against the competition for sure. We feel more like partners rather than just another user who uses their product. Awesome people to work with!
Pros: We love the simplicity of Truckbase. Load entry and management are straightforward. Integrates well with Quickbooks Online. The ability to track and view all of our orders in one place has greatly improved our day-to-day processes. Since it is web-based, drivers are not required to download another app, which has been great for adoption. Drivers being able to scan documents and upload them to each load has helped us keep things organized. Also, the Truckbase team has been a pleasure to work with. They are very responsive to any support issues and are always open to feedback and recommendations. They take the time to understand our concerns and try to find and implement solutions.
Cons: Some features could use some improvements and some features aren't available yet in Truckbase that other TMSs already have. But, the team at Truckbase has been awesome at implementing new features and improvements and addressing any technical issues.
Vendor Response
"C & J Trucking of Iowa Review"
Overall: Overall we have had a good experience with Truckbase, we are having minimal issues and most of our concerns go along the lines of making it even more user-friendly than it already is. We also appreciate how easy it is to get in contact with their team and get issues resolved.
Pros: One of the things we like most about Truckbase is how user-friendly it is. You can easily understand how to navigate the program.
Cons: One thing we find difficult to deal with when using Truckbase is that it isn't always accurate when entering loads and we have to double-check everything. Another thing would be the use of filters, they do not save and you have to re-enter your filters each time.
Vendor Response
"Truckbase"
Overall: Truckbase and their support team have been excellent to work with. Their quick response to feedback is impressive.
Pros: Truckbase is a very user friendly TMS. They have set themselves apart by being simple, yet relevant. Their new load entry feature is straight forward and to the point. The txt based communication with drivers is also easy to implement without having to download an additional app.
Cons: Truckbase does not offer a lot of reports yet. However, they are actively working to develop this aspect of the software. Their development team is visibly attentive to suggestions and recommendations as they continue to add new features.
Vendor Response
"The Best Dispatching Software "
Pros: TruckBase dispatching software revolutionizes fleet management with its intuitive interface and robust features. Navigating through the software is effortless, thanks to its clean layout and logical organization, making it accessible even to those new to fleet management systems. With seamless dispatching capabilities, TruckBase simplifies assigning jobs, tracking vehicles, and managing routes, all while providing real-time data on driver locations and job statuses for informed decision-making. Its customizable reporting functionality offers valuable insights into fleet performance, with pre-built and custom reports available to analyze various metrics. Integration with other software systems commonly used in the transportation industry further streamlines operations, making TruckBase a must-have tool for any fleet looking to improve efficiency, streamline operations, and boost productivity.
Cons: While TruckBase dispatching software offers a comprehensive suite of features for fleet management, some users may find that certain customization options could be more flexible. Additionally, while the integration with other software systems is beneficial, there might be room for improvement in terms of expanding the range of compatible third-party applications. However, these minor drawbacks are outweighed by the software's overall effectiveness in streamlining operations and enhancing productivity for fleet management teams.
Vendor Response
"Amazing software and owner."
Overall: Everything is in one place, who doesn't like that- in this business especially! Truly, I have no complaints. Since we are a company testing it, there has been some minor bugs/things that need to be fixed. Every time I have mentioned an issue to [sensitive content hidden], it is always resolved and/or teaches me on what was done wrong. This software has helped our business become overall more organized and has brought in a stronger team environment as well. We can all see at all times what each driver is/will be doing. Just an amazing software with great people behind it.
Pros: This software is so easy to use and manage. Having the ability to all look at the same thing within the team when we are referring back to a specific load is so helpful. Especially at times when I'm not in the office, or we haven't received a driver's paperwork yet. The scan tool on the drivers end for BOLs has made this process even better than it already has been. It's just so easy to implement into a team, [sensitive content hidden] has done an amazing job with this.
Cons: My only complaint would be that some addresses are incorrect, or there's multiples of the same location (user error) and I'm not able to delete the ones that are wrong/we don't need. I did hear through the grapevine that this is something they are working on, so that will be awesome!
Vendor Response
"THE BEST!!! THE BEST!!!"
Pros: It is so easy to enter loads! The drivers having mobile access to upload documents has cut my billing time in half! We have used quite a few other applications and they did not have the functionality that Truckbase has! So glad we Truckbase!!!!
Cons: We have not had any issues with Truckbase.
Vendor Response
"Triplepointe Dispatch LLC"
Overall: My overall experience was great honestly their customer service was great response time was always either right then and or next day. Thanks [sensitive content hidden] for introducing Truckbase to me at the California Truck Convention this really set my company aside from the other Dispatch companies thank you again and keep up the good work very much appreciated.
Pros: I like how it was easy to use and it kept me so organized with my business.
Cons: I think it can do a better job of automating inputing information from the rate cons and show up better on the mobile phone for the directions. I wish that my invoicing was done within the software and I don't have to go somewhere else for it but the export of all the loads did me well.
Vendor Response
"Truckbase has been a gamechanger"
Overall: Great! As I said, [sensitive content hidden] have always been on top of everything that we have ever asked. They are extremely easy to work with and want to help us out any way we ask. They are always willing to spend as much time with you as necessary to try and answer any questions you have.
Pros: We started using Truckbase at the beginning of 2024 and they have been great to work with. They are constantly making improvements to their software and always willing to help out with any questions I have. [sensitive content hidden] are very easy to work with and listen to your companies needs and try to incorporate them into Truckbase.
Cons: Nothing. They have lived up to every expectation.
Vendor Response
"Great and easy system to work with"
Overall: With Truckbase, I know that we are in good hands with the team they have. Any questions, they are very prompt and professional, and they will get us the information we need quickly.
Pros: [sensitive content hidden] and his team always looking out for the best interest when it comes to the dispatch software, updating weekly and adding new items to help not only the drivers, but dispatchers.
Cons: There are no Cons. They are very Stright forward and they have the best interest in mind when talking to you.
Vendor Response
"Truckbase is helping small carriers enter the digital age "
Pros: Truckbase TMS was quick to implement, is easy to use and is getting new functionality added to it constantly. If you run a small trucking company you need this product. Not to mention, the people that run the company genuinely care about the success of their customers and that is something that is rare in software.
Cons: A larger fleet would probably need to look at a more robust product for now but that is changing as they roll out features and integrations.
Vendor Response
"Heavy Equipment Hauling"
Overall: "Truckbase continues to be a wonderful company that we love using. From the ease of set-up, to the day-to-day operation of the dashboard, to the ease of the program that our drivers use, we can't rave enough about [sensitive content hidden] and his team. I have even helped out another potential customer of Truckbase, looking to integrate their trucking needs to an easier platform. [sensitive content hidden] and his team continue to work with us on our needs for a better platform for us to use as well. Ten out of Ten will recommend Truckbase to anyone needing better trucking software."
Pros: Ease of use of Dashboard and driver application
Cons: None so far. Truckbase has been great to use.
Vendor Response
"Truckbase is meeting all of our needs and constantly trying to better themselves to our needs. "
Pros: Truckbase cares about the needs of our company and is constantly working to stay in touch and work in a timely matter to help meet any needs we may have. Also, the ease of using the program and being able to use it from anywhere that I can access the internet is a huge plus.
Cons: The only current negative I have, and I know they are working on, is the access from a phone. The format that you see the information in requires one to scroll through all of the loads and information input to find the loads that i'm looking for. I'm interested in a filter feature and a search by field to quickly access loads for a specific driver or load number or even location.
Vendor Response
"Truckbase isn't just software..."
Overall: Overall, I love using Truckbase and working with their team. I feel like we are not just another sale, that we and our opinions matter to them. It is what puts them well above their competition.
Pros: After extensive research we recently moved to Truckbase and I haven't regretted it at all. It has streamlined my invoicing process, the calendar view allows me a nice weekly overview of what my drivers are doing, and the most important part is the Truckbase team. They are extremely receptive of new ideas, always respond to questions timely, and are just an amazing group of people to work with. I also like that they are continuing to grow and I look forward to the future integrations.
Cons: I wish there was a change to the rate field so that I could enter in $x per ton/bushel/etc. and it update automatically instead of having to figure it manually. It would be a huge timesaver on my end.
Vendor Response
"Truckbase Review "
Overall: Positive. It has helped me a lot. I save more time and make less errors.
Pros: It helps to keep track of the loads and decreases the time that I spend invoicing and making driver settlements.
Cons: It’s not easy to use. When you make a mistake, then you usually have to start over. Basically don’t make any mistakes or you will be wasting extra time for sure going back over what you worked on before you made the mistake. I also don’t like how we don’t have the option to include or exclude information on settlements, customer load number doesn’t automatically generate on the invoice portion, the commodity portion doesn’t automatically generate on invoices and these are all things that I have to manually type in. Also, on the settlements, it doesn’t give a year to date deduction amount.
Vendor Response
"Great Program!"
Pros: I like the simplicity it offers, yet it easily gets the job done across a lot of our bases. The support team has been extremely helpful offering advice and assistance when needed.
Cons: It is still in the young stages, so there are some tweaks being worked out. But even with this, Truckbase has been eager to offer assistance updating and creating ways to make it more user friendly
Vendor Response