# CrowdPass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CrowdPass the right Event Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10002403/CrowdPass/reviews

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CrowdPass

4.3 (13)

[View alternatives](https://www.capterra.com/p/10002403/CrowdPass/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CrowdPass

Ease of use

4.4

Customer Service

4.1

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PS

Pierce S.  
Event Producer  
Entertainment  
Used the software for: 6-12 months

### "Great for Festival Access Control & RFID Wristband Use "

January 14, 2025

5.0

CrowdPass was great, a very hands on sales and customer service team they understood our event and vision for how we wanted to use their software. We had several thousand attendees and access to the festival was great.

Pros

CrowdPass was great for setting up our events and managing our attendee flow thorough their NFC RFID Wristbands and access control platform.

Cons

Nothing it was great! We had a few feature requests that they quickly got launched.

Review Source

SJ

Sandra J.  
Event Planner - Owner  
Events Services  
Used the software for: 6-12 months

### "Great product for beginners"

October 30, 2024

4.0

Overall, great experience for my clients and I would recommend.

Pros

It was easy for our registrants. I liked the ability to review the data live on-site. The ticketing and lead retrieval was streamlined and accessible.

Cons

Integration with my calendar was not the best - room for improvement. Of course, the vaccination software portion is no longer needed.

Review Source

TK

Talia K.  
Donor Relations and Events Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "CrowdPass Hindered Event Success"

January 26, 2023

1.0

Our experience was quite negative both with the platform itself, and with the support and sales team. They were not responsive and when they did respond they did not have helpful solutions. Because of the significant issues with the platform we ended up having to abandon CrowdPass during the event and ask for proof of vaccination at the door for all attendees. We would have better off not spending money on the platform, or investing the time/effort necessary to use it, and managing this process ourselves.

Pros

The concept was good. It was important to our team to be able to track COVID vaccination/testing for our event and we thought that managing this on our own would have been too difficult.

Cons

There were many basic functions that would have been helpful and were not available including functionality in Spanish (which we were told by a salesperson would be possible), the ability to customize outreach language aside from the invitation email, the ability to undo a check in if someone was mistakenly checked in, the ability to download the registration list from the platform in to a spreadsheet without significant manipulation of the data in order to be useful. The functions that did exist did not work properly. Many guests received error messages or links that did not work and the QR code scanner did not work properly. All of this led to a significant delay in the check-in process at our event, and frustration from guests and staff.

Reason for choosing CrowdPass

We knew other organizations that had used the product.

Review Source

BP

Brett P.  
Events Manager  
Civic & Social Organization  
Used the software for: 6-12 months

### "Easy to use and manage"

January 20, 2023

5.0

Support staff were informative, patient, and very helpful. Onboarding was informative and efficient.

Pros

I liked that it was easy for event registrants to upload vaccination cards and/or negative covid tests with plenty of time before the event and that CrowdPass staff were able to vet and approve their submissions in a timely manner. Being able to see the registrant use and verification in real time via a transparent dashboard made managing attendees and vaccination compliance very easy. Having the color coded attendee list as registrants checked in also helped streamline the process.

Cons

I had no issues with the use or setup of the Vaccination or Negative Test verification tool.

Reason for choosing CrowdPass

CrowdPass was recommended by another Event Specialist who had had a positive experience with them.

Review Source

JL

Jackie L.  
Operations Manager  
Legal Services  
Used the software for: 6-12 months

### "A good solution for vaccination verification "

January 23, 2023

5.0

Overall, we had a good experience and good support.

Pros

We liked that the platform is easy to setup and it is simple to see all of your attendees and their completion status without seeing their data. We needed a solution that allowed us to see who did and did not complete vaccination verification, and this worked well for that. CrowdPass has excellent customer support, so they handled any folks who had trouble with submitting. They were far faster at approving / denying people than I expected, so that was helpful in the days leading up to our event.

Cons

We had the most trouble with the legal waiver from CrowdPass, it seemed to cover more than was needed and working with many attorneys, we had a number of attendees who did not feel comfortable signing the waiver.

Reason for choosing CrowdPass

It was a reasonable price and ease of use on our part and for the attendees.

Review Source

MO

Mary O.  
Director Of Operations  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "It was ok"

February 1, 2023

3.0

Pros

It was nice to track the covid results, vaccination cards and test results daily when we used it for one of our events.

Cons

The customer service was not the best at all. It was hard to change things we wanted to instantly because no one responded

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)

Review Source

NC

Ned C.  
Director of Meetings and Continuing Education  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Really Helpful For Our Event"

January 23, 2023

4.0

We needed an outside group to verify that our event registrants had been vaccinated. This was a huge advantage to our team to place this responsibility on CrowdPass.

Pros

Doing all of the work and taking the responsibility of getting everyone verified that they were up to date on their COVID shots. It didn't require much time at all from our team.

Cons

The only negative is that we still had to manage who had and hadn't been cleared by Crowdpass since it didn't integrate with our registration system.

Reason for choosing CrowdPass

It did what we needed, and we saw it being used by another group with work that had ten times the number of registrants.

Review Source

CA

Christy A.  
Program Director  
Events Services  
Used the software for: Less than 6 months

### "Ease of Checkin"

January 25, 2023

5.0

The customer support was impressive- quick responses and willing to help!

Pros

The software allowed for easy upload of required information to attend multi-day event and was a breeze to setup.

Cons

The barcode feature wasn't working well on some phone devices.

Review Source

DG

Destiny G.  
Development Specialist for Advocacy and Events  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good for PPSNE!"

January 23, 2023

5.0

Very user friendly for both PPSNE and the attendees!

Pros

I enjoyed how it kept track of attendees and their vaccinations.

Cons

There wasn't any cons when I used it and if I did have any issued customer support was very quick to get back to me and help!

Review Source

JK

Jeff K.  
Director of operations  
Events Services  
Used the software for: 6-12 months

### "College and University crowd control"

January 20, 2023

5.0

Easy to use and manage.

Pros

We used this for event attendance covid vaccination and testing management. It was very successful. Customer support was awesome.

Cons

A few early on learning curves. The app timed out on us in the beginning, but we got it to work better after a few uses.

Review Source

VE

Virginia E.  
Senior manager, events & audience development  
Events Services  
Used the software for: 6-12 months

### "Easy to monitor "

January 19, 2023

5.0

Very helpful when we needed to track COVID compliance for events.

Pros

Easy to use admin back end experience! Easy for attendees to use as well.

Cons

I thought customer service was lacking.

Review Source

KB

Kayla B.  
Senior Manager of Communications  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Useful!"

February 1, 2023

4.0

Customer service had been stellar! Always willing to help when needed.

Pros

The software was relatively easy from an admin perspective and easy to share out for the communications team.

Cons

Would be great if there was more support ensuring that users get confirmation/reminder emails in their inbox. While spam is always an issue, sharing the send email with users as they are submitting COVID info or other details might be helpful.

Review Source

CM

Colleen M.  
People Experience Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Covid management tool"

January 23, 2023

5.0

Pros

Tracking Covid positive and negative cases was super easy

Cons

Sometimes that app did have some errors

Review Source

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