--- title: "Raaft Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Raaft Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/10002418/Raaft/" page_type: "product" language: "en" --- # Raaft Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Raaft ## What is Raaft? No-code retention platform that helps businesses manage cancellation flows, product feedback, customer data and more. ## What is Raaft used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[SaaS Management](https://www.capterra.com/saas-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Raaft?[Manage this product listing](https://www.g2.com/products/raaft/claim_requests/new?auto=true) ## Raaft Overview Updated August 2026 AI summary Raaft offers small businesses cloud-based tools to gather and analyze customer feedback, supporting customer satisfaction, loyalty, and retention efforts. With features like customizable forms, feedback management, survey and poll tools, and performance metrics, Raaft helps teams track trends and review insights through reporting and analytics, enabling more informed decisions about customer experience and engagement. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Raaft 5.0 (1) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $79 Usage Based, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (6,068) Value For Money 5.0 (1) Value For Money 4.3 (4,685) Customer Service 5.0 (1) Customer Service 4.4 (4,478) ## Raaft alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## Features AI summary Based on 2,092 Customer Satisfaction reviews Not all Customer Satisfaction products cover every key requirement. Here is what reviewers highlight as most important when choosing a solution: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Raaft includes **Customizable Forms** and **Feedback Management**, so teams can collect input in formats that fit their processes and review customer responses in one place. While the system lacks **Customer Experience Management**, it does offer other highly rated capabilities, including **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**). These features help businesses gather structured customer insights, track trends over time, and make better service decisions, providing teams with clearer visibility into customer sentiment and response patterns. Performance Metrics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Customizable Forms Customize contracts and forms to collect specific information Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Raaft 8 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Customizable Forms: Customize contracts and forms to collect specific information - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $79.00 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HC Harvey C. Founder Computer Software ### "Fantastic tool for churn reduction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2024 Pros Raaft is a quick, reliable way of reducing customer churn and the time you spend dealing with offboarding customers. I appreciated the ease of setup, fast and professional support and ability to make it look like our brand. Cons The tech docs were a little ambiguous, but this was very quickly cleared up by a chat with support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 6, 2024 Appreciate the review Harvey! We'll keep working to add more functionality to Raaft :) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.