# Page 3 | Owner.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Owner.com the right Food Delivery solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10002488/Owner/reviews

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Owner.com

4.7 (96)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 3 - Reviews of Owner.com

## Showing most helpful reviews

Showing 51-75 of 96 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BK

Brian K.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "Instant sales increase"

May 14, 2025

5.0

In general I'm very happy with owner.com. They had me set up extremely fast. They did 95% of the set up. I saw instant results

Pros

How fast it started working. I instantly saw an increase of online sales and customers moving from 3rd party apps

Cons

Customer service was difficult after I launched. They were very accessible during launch.

Switched from

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

To save on commissions and increase online sales

Review Source

FH

Felicia H.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Not enough suppo"

February 19, 2025

1.0

I've not gotten support when I've asked for it. And they don't give you enough time for training

Pros

It's a little cheaper for the customer and looks good

Cons

It's expensive and they don't follow though with what they say they will do

Reason for choosing Owner.com

Supposed to be easy and have a lot of support which I have not

Review Source

MD

Mahrab D.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Put in the work, "

May 17, 2025

5.0

So far alot better then my previous people that I use.

Pros

Marketing, sending emails promo, love how they try to get people who signed up for pre-ordering

Cons

Wish I could create my own bogo or this week special 50% off of one item or highlight different promo weekly bases

Switched from

[GrubHub](https://www.capterra.com/p/210141/GrubHub/)

It was grubbull. Com, not Grub hub Marketing, website design, rewards, SEO, retaining customers, customer stays on your website does not go to a 3rd party.

Review Source

SH

Saz H.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Worst customer service!"

February 11, 2025

1.0

Worst experience was with the onboarding team. They are inexperience also they will ignore you and never reply to any emails.

Pros

The SEO part is great. Everything else is trash!

Cons

Their customer service is worst and you cannot customize anything. Any problem you have they will open the ticket then say that they will get back within 24 hours and their 24 hours will never come.

Switched from

[Sauce](https://www.capterra.com/p/160664/OneMessage-Food-Ordering/)

They make their ad sound amazing but everything else is trash!

Review Source

MC

Michael C.  
Managing Director  
Restaurants  
Used the software for: Less than 6 months

### "A must have! Owner will save you thousands of $$$ in delivery app fees and tech costs! "

May 28, 2024

5.0

Five stars! They are very efficient and know the process to get you up and running quickly. If anything I slowed them down! If you want a solution that handles it all while saving thousands of dollars, then you must try Owner!

Pros

Over the years, I have tried many new solutions for several businesses. Owner has been the easiest one to use and they have a knowledgeable support team to answer any question I have had!

Cons

It's more of a suggestion. It would be great if their dashboard was tied to my social media accounts so I could quickly access them.

Review Source

ameer A.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Owner.com is a must for every business "

February 26, 2024

5.0

My experience with owner.com has been nothing but very efficient and exciting. Their platform have generate us well over $100K in less then 4 months. My website used to be so useless until owner.com came along and helped build my website to be a money maker and also created me an app for my restaurant So my overall experience with them have been 10/10 I appreciate this company more then anything I have worked with before

Pros

Owner.com is a fantastic company that helps businesses attract more customers and prevent you from paying higher fees for DoorDash or Uber eats which those two companies could kill your business easy. I love how easy their software is and very simple to use. It took me couple months to think of having owner.com and honestly I feel like that time was wasted. I should’ve jumped on board right away because that’s what my business needs

Cons

Nothing I don’t like about owner.com From customers service to their app that they get you for your business is greatly appreciated Owner.com saved me a lot of fees on other platforms

Switched from

[Postmates](https://www.capterra.com/p/229317/Postmates/)[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[GrubHub](https://www.capterra.com/p/210141/GrubHub/)

Because of the fees those companies are charging my business which was really disappointing and also drowning my business to the ground

Review Source

KP

Kaden P.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Starting with a decent product and getting better."

February 27, 2024

5.0

Overall, we do like their offerings, and we like that they seem to put a decent amount of time and effort into building new products to benefit their customers. Customer service has been pretty nice to deal with most of the time, and generally get a pretty quick answer for you. Some of the newer products are a bit glitchy and the website is very cookie cutter, but that isn’t always a bad thing for most customers.

Pros

Owner was able to give us a bunch of marketing supplies and tools to reclaim delivery orders. That has been awesome. We also actually like the app they provide quite a bit. It is simple, but pretty effective.

Cons

Owner is already a little more pricey than some of the competition and then they charge a $4.99 fee to each customer to order online through our website. That is a bit ridiculous when you are dealing with low cost ticket items.

Reason for choosing Owner.com

They seemed to be a better fit for our needs

Switched from

[Genius](https://www.capterra.com/p/195074/Genius/)

Heartlands website design at the time was absolutely horrendous, and we liked that owner offers the chance to customers to order delivery directly through our website.

Review Source

GS

Gia S.  
CEO  
Food & Beverages  
Used the software for: 6-12 months

### "THANK YOU OWNER.COM!"

March 31, 2024

5.0

My experience with owner.com has been magical. I absolutely love this company and what they do. I believe that they offer great value to any restaurant establishment. The sign-up process was a breeze. They over delivered in terms of getting everything ready within a certain amount of time. It’s been an absolute pleasure working with my success manager, he really makes me feel like he’s on my team. I now have my own app, online, ordering, delivery, and a beautiful website! There is no other company out there that does this.

Pros

I love that they customize your own personal website (which came out amazing btw) and also offer delivery along with your online ordering platform!

Cons

I honestly have no complaints or dislikes with owner.com. If I were forced to choose something I would say their customer support number should be more obvious in the guests’ order details.

Switched from

[Bento for Business](https://www.capterra.com/p/144213/Bento-for-Business/)

Their website hosting was awful. My website looked like I made it myself on wicks.com. They also took forever to get my online ordering together, which in the end frustrated me so much that I parted ways with them.

Review Source

Tara B.  
Marketing Director  
Restaurants  
Used the software for: 6-12 months

### "Small Growing Fast Food Business Highly Recommends Owner.com"

November 9, 2023

5.0

Overall, Owner.com has positively impacted our workflow, contributed to better finances, and improved our customer engagement strategies. I would recommend it to any restaurant looking to consolidate their management tools into one robust system. They even develop and online ordering app that YOU own. This has been a game changer for us and we look forward to continue using owner.com

Pros

As the marketing director for a small family owned fast-food restaurant that operates 24/7 and is growing, Owner.com has been an invaluable asset in streamlining our operations across multiple locations. We currently use owner.com for Rili-B's Taco Shops in Casa Grande, Maricopa and Queen Creek, Arizona in addition to Dell's Pizza & Wings Express in Maricopa,Arizona. The platform's intuitive design allowed us to integrate seamlessly, which has been a game-changer for our management team and drive sales directly to our business rather than third party services. In fact, we have generated $25k in sales in October directly from owner.com. The difference is there is only 5% cost rather than the 25%-33% commissions paid out to third party services. This ultimately has lead us to more revenue for the business.

Cons

However, no platform is without room for improvement. I would appreciate more customization options for the marketing tools, such as unique one time use coupons that can be loaded directly to a customers loyalty account.

Review Source

AS

Asia S.  
Operator  
Restaurants  
Used the software for: 6-12 months

### "Fantastic for restaurants trying to stand out and drive online presence!"

April 3, 2024

5.0

Overall owner.com has exceeded my expectations. I looked at several different options and have tried a few different ones over the past 4 years, but have found this to be the most all encompassing solution and for a really good price. Their customer service is extremely knowledgeable and competent and are able to quickly resolve issues.

Pros

My favorite feature is the slick design of the website itself. It takes a conventional menu and makes it interactive to prompt every customer to place an order immediately. It also helps to upsell by offering commonly paired with or commonly added items. We saw a 10% jump in ticket average just by the upsell features alone.

Cons

I would like to see more integration features with our POS. Currently owner.com can send information but isn't receiving information from our POS in terms of menus. Depending on your POS, it may not be developed yet to maintain a menu on only one source. I would love to see owner.com develop a POS and kiosk feature as well.

Reason for choosing Owner.com

Their price was a small part of my decision but the bottom line came down to online visibility which they are peerless in their own right. No other services I trialed or investigated could match what they do. They use some older tactics like email campaigns but with newer tricks to keep your business top of mind.

Switched from

[Weebly](https://www.capterra.com/p/246168/Weebly/)

We used Weebly for a couple years before switching to Spot Hopper. But, Spot Hopper was geared more towards just a good looking site and controlling your social media with AI. It had useful features but owner.com is able to actually grow sales in a much more profound and impactful way.

Review Source

MT

Moulino T.  
Operational Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "The Best In The Game! "

October 3, 2023

5.0

I realized the upside in partnering with owners are the potential possibility in decreasing your cost with third party delivery fees, high quality cusomter service, easy and convenient in managing, navigating, and understanding the owners dashboard, and overall a good feeling that you can trust Owners to help you achieve future financial success for your business.

Pros

What I like most about partnering with Owners is their professional team. They are easy to talk to and I sense they really care about their clients success. I also like how fast they launched the website, online ordering, and mobile app. The overall experience felt easy and enjoyable.

Cons

What I like least is the monthly cost of $500 per month, but I think once we’re able to decrease our cost with third party delivery fees by having our customers place their delivery orders through our website and mobile app, I think the value for partnering with owners will increase. Secondly, I dislike the fact that we’re not able to integrate our Blogic Pos system with owners.

Reason for choosing Owner.com

I chose owner because they are operating at a high standard and they are straightforward, understanding, and overall I feel they genuinely care about building a win-win relationship.

Review Source

BH

Brian H.  
General Manager  
Restaurants  
Used the software for: Less than 6 months

### "Great for Startups or Upgrading existing systems"

January 15, 2024

5.0

A few bumps in the road, but overall the system is miles ahead of what was being offered with our previous service, and what was being offered by other companies. They have worked with us to address any issues we may have run into and the system itself has been solid. Very reliable ordering system.

Pros

The changeover was remarkable. Within a week all of our menu items, modifications, and photos were already set up and ready to roll with marketing materials as well. The onboarding team was able to access all of our previous systems and convert all the information to the new system. The new tablet and dashboard have a ton of new featured that we could not even get with our previous provider Chow Now.

Cons

My biggest issue would be the marketing function. You can only import customers information if they have Name, telephone number and email. So if you had customers sign up with just an email, you can not reach them until they order again. Unless, of course, you continue to use your previous email client.

Alternatives considered

[Olo](https://www.capterra.com/p/191606/Olo/)[ChowNow](https://www.capterra.com/p/229841/ChowNow/)

Reason for choosing Owner.com

No contract, great features, ability to add delivery to our restaurant.

Switched from

[ChowNow](https://www.capterra.com/p/229841/ChowNow/)

Previous company did not offer the same amount of features as Owner.com

Review Source

JS

Joe S.  
Managing Partner  
Restaurants  
Used the software for: 1-2 years

### "The Best Online Ordering for Restaurants! "

March 21, 2023

5.0

Overall experience with Owner.com is an A+! From our first demo call, to onboarding, working with our Success Manager \[sensitive content hidden\] and their whole support has been great. The whole team loves to take feedback and they actually care about how to make the platform better for us. Some of the features I requested early on have now been adopted and added and that is so great to see in companies that truly care about their users.

Pros

Owner.com really gave us the power of taking back control of our business. They power our entire digital presence from the website, online ordering, automated email and text marketing, loyalty program and careers page! The best part about Owner.com is that it is all managed in one location in our backend. No need to pull in different companies for each feature. They continue to make updates to the website design which helps us drive conversion. We went from doing $2000/month in online ordering to now doing over $10,000/month in direct online ordering. Their Customer Support team is unmatched and I'm able to always get someone on the phone. Our Restaurant Success Manager, \[sensitive content hidden\] is always so helpful in making sure we are getting the most out of the platform and always has great marketing tips for in-store and online ordering to help drive more sales. Amazing team all around!

Cons

When we joined Owner over a year ago, the platform did exactly what we needed it to do with online ordering through our website. Over the year the platform has actually changed so much which gives us more flexibility on how we want things to look. There are times where updates are made but we are unaware of it. Would love to receive updates or new feature emails that detail whats changed and what new features we can enable.

Alternatives considered

[Wix](https://www.capterra.com/p/169007/Wix/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

Reason for choosing Owner.com

Their SEO is unmatched. I compared websites that Owner.com was building vs some other platforms, and everything looks better and runs smoother.

Review Source

LN

Luke N.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Owner is the reason we have raised our game!"

April 7, 2023

5.0

The experience has been positive. We have an Owner rep that is very responsive and always checks in. That communication and support is the cherry on top for us.

Pros

Overall, the fact that they do EVERYTHING. There is very little work that is required from us for Owner and all of its features to benefit our business. It is a great product and requires little time and maintenance. Online ordering and loyalty program stick out the most for us!

Cons

It works with our POS system but there was a bunch of trouble shooting for it to work with our printers. Ultimately not a huge problem but that it what I like least.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing Owner.com

Rep support and newer company seeking constant improvement and growth for their customers.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

More robust.

Review Source

Kayla A.  
Operating Partner  
Restaurants  
Used the software for: Less than 6 months

### "Wonderful to Work With - They are Growing With You"

March 20, 2023

5.0

Overall this company has been amazing. My rep,\[sensitive content hidden\], has been the best agent I have ever worked with. He is kind, quick to answer questions, and seems to understand our needs. And when a mistake was made, the whole team was quick to jump on it, fix it, and make sure that we were covered. It's been a wonderful experience.

Pros

I have loved the customer service. We had one person on their team not be so great communicating back when something went wrong, but since then, the entire team has been so helpful with every single question. I don't feel like I am being a nuisance to them, even with the smallest of things. They are quick to respond and have been good to every member of my team. And the only person we had an issue with, they rectified the problem and I personally believe that person was a fluke, because the rest of the team has been amazing.

Cons

I think there are a few features that need to be added, but I think that's the beauty of this is because they actually want my feedback on what to add, and have already added things that we needed. They even set up a meeting between me and their team to get to know what is and isn't working, and my thoughts on what needed to be added. So even though I don't believe they have everything right now, it's something that are working on and will customize to their clients needs.

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

We still use the POS from Toast, but we no longer use any of their marketing or website as it was horribly created, especially for a pizzeria. It just made things harder for our clients and we couldn't customize it the way that we would have liked. With Owner, it looks so much more professional and it's an actual ordering site. With Toast, we had to add the ordering page to a website I had to manage, which made it slow and didn't take the customer right to our ordering page.

Review Source

PR

Paul R.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "So far So Good, "Loving Owner.com""

March 22, 2024

5.0

See above, this question is redundant: Customer support is top notch and very responsive. Streamline ordering on the website for customers is key and critical. Real time analysis has been very helpful for operations. SEO is a plus, raising our ranking on the web is outstanding.

Pros

Customer support is top notch and very responsive. Streamline ordering on the website for customers is key and critical. Real time analysis has been very helpful for operations. SEO is a plus, raising our ranking on the web is outstanding.

Cons

So far we have not encountered any issues to not like...only little issue, "86ing" an item on the platform has to many steps involved and it takes up to much time when you are busy..

Switched from

[Sauce](https://www.capterra.com/p/160664/OneMessage-Food-Ordering/)

Because Owner.com had more bang for your buck, much better customer support and the platform is easier to use, so far. We love the fact that Owner.com will be building an app for our customers to use, this is important for our customers who are on the go and limited in time. The drivers have been great unlike Sauce drivers who were a disaster.

Review Source

AP

Anh P.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Good product for small restaurants "

December 21, 2023

5.0

Overall it is good product for small restaurants.

Pros

Our website look much more professional with Owner.com. It also has much lower fee than other delivery platforms. Their delivery fee is also lower than using Square online. It also offers free auto text and email marketing.

Cons

The online payment system (Stripe) sometimes failed to prevent fraudulent transactions. However Owner.com reimburse us for those lost. But you still have to spend time to let their customers services know so they can reimburse you.

Switched from

[Weebly](https://www.capterra.com/p/246168/Weebly/)

Have better online ordering platforms and professional marketing teams

Review Source

AP

Anthony P.  
Operations Manager  
Restaurants  
Used the software for: Less than 6 months

### "The commercials were right! This is great!"

April 4, 2024

5.0

Amazing. walk in the park. the customers love it, I love it and the staff loves it as well.

Pros

The user friendliness, the hardware is great! the customers love the set up of the website everything has been a 10/10

Cons

The adjustment period from our previous website developer. But the adjustment period is over!

Switched from

[Sauce](https://www.capterra.com/p/160664/OneMessage-Food-Ordering/)

Hidden fees and they did not SEO marketing for us.

Review Source

MO

Maher O.  
General Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Best Online Ordering Platform | Owner.com"

April 1, 2024

5.0

I am very appreciative of Owner.com. I was able to build more customers and raise my revenue.

Pros

Their reward system has given me the ability to build frequent diners.

Cons

The least thing I like about Owner.com is the fact they still don't have a page that gives the ability to add a "Frequently Asked Questions" page to our sight.

Switched from

[ChowNow](https://www.capterra.com/p/229841/ChowNow/)

It didn't allow the orders to come through our direct sight.

Review Source

VR

Verified Reviewer  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Owner.com is the truth!"

September 18, 2023

5.0

Definitely recommend 10/10 for anyone looking to up their game and to improve online presence and conversion ability.

Pros

After researching owner.com for quite some time I decoded to give it a shot. I am happy I did as it has greatly improved our online presence and marketing ability. They have great sites, built us our own app and send us great flyers to market our business to our customers!

Cons

There are no features we are unhappy with

Reason for choosing Owner.com

I saw it all over facebook and decided to give it a shot.

Review Source

FG

Frederick G.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "Great Online option for our Restaurant"

March 12, 2024

5.0

Great crew and company. They work directly with us to make sure our needs are met.

Pros

Owner provides more than just a website. It provides us with an online system for ordering, marketing and loyalty program. They also create custom mobile apps for our business

Cons

While Owner integrates directly with our POS - the loyalty program is separate from in-store purchases. Would love to be able to integrate the two.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

While we still use Square it allowed us to better customize our online ordering website and apps

Review Source

TK

Tim K.  
Chef/Owner  
Restaurants  
Used the software for: 6-12 months

### "Finally an affordable option for online ordering and delivery!!!"

July 18, 2023

5.0

Pros

My restaurant was generating about $14K in sales through 3rd party delivery each month. I was losing over $4000 in revenue right of the top. The math doesn't get any easier. By partnering with Owner and their $500 flat fee I am able to afford to offer my instore pricing for my online/delivery menu. Being at the high end of the pizza market value is a huge driver of repeat business. It has been a real game changer. With Owner's help my website drives more traffic and has improved my ranking with Google. I can now offer delivery to guests directly instead of funneling them to Door Dash or Uber.Lastly...the sales, onboarding, and continued support team are awesome. It is refreshing to have people on the other end of the phone that actually care about your satisfaction.

Cons

It seems to me that the company is growing fast and making improvements as they go. Communication on those improvements could be improved. The biggest note of caution is being aware of the scope of onboarding process. Restaurants can be hectic and finding time work on the website while running busy shifts was challenging for a single owner operator. Well worth the work though!!!

Review Source

RS

Robert S.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "People, Process and Product are Owner.com keys to success!"

March 21, 2023

5.0

Overall we are very pleased with the company and the service. We have an account executive that works with us hand and hand, and the technical team is great as well. They are responsive and helpful especially in the beginning when you are trying to learn how to use the system.

Pros

Our Pizzeria has been on business since 1976, and we are a community that supports community. So our customer base is comprised of "old school", and we were concerned about getting our customers to use an online menu. Huge success. Our customers are ordering and using our online more and more. It's easy, and have the opportunity to provide great promotions. We love the reporting system. We know exactly where are business is coming from and how to target where we need to.

Cons

We would love to be able to communicate with our client base ourselves via text or email. Currently we have to submit a communication, and sometimes we just would like to do a last minute text out to our database.

Reason for choosing Owner.com

The fact that they created a great web site, provided marketing materials, and were hands on throughout the onboarding process to make sure we were successful.

Review Source

TK

Teresa K.  
CEO  
Food & Beverages  
Used the software for: Less than 6 months

### "Made our online ordering much easier !"

January 9, 2024

5.0

Pros

We've been with Owner.com which gave us the ability to deliver our delicious right to the customers doors, skipping the middleman which would take most of the already thin profiti margins The team held our hands throughout the process of explaining the program, onboarding, and getting the new website kicked off. We appreciate the postcards which is a program custom-made to share and we insert each postcard in every bag that gets picked up by Doordash, Ubereats, Grubhub, etc, as well as for every phone order and walk in orders. We've already seen more than 25% increase in our online orders through Owner.com in the first 3 days and seeing a steady increase since then. Many restaurants are seeing a downward trends in sales with inflation and people spending less, and we came out with a Family Meal that changes every week and has been very popular! Owner team has been super patient working us every week since we launched to help make the weekly update, as well as adding a Holiday Special to the website and make it visible. We are positive that we will continue to grow with Owner and our only regret is not signing up earlier1

Cons

Occasionally customers service is not easy to reach but the account manager is always fast to respond

Review Source

Russell D.  
Co-Founder Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Avoid Regrets"

March 13, 2024

5.0

Pros

As I was planning to open my restaurant I saw an add about Owner.com and i let it go, I wish i had not, Its my only regret, not opening with owner.com. The wrbsite is beautiful, the app too and easy for m6 customers to order.

Cons

No cons, for now, its been a smooth transition.

Switched from

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

Even though we spoke the same language there was huge misunderstandings and my business payed hard for every mistake made.

Review Source

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