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Decimal is a managed accounting service designed for small and medium size businesses. We pair you with a dedicated bookkeeper to manage your books, allowing you to do more of what you love. The Decimal software is used to communicate with your bookkeeping team, to connect your accounts, and to view your financial information. Using our automation technology, your dedicated bookkeeping team will do the rest - ensuring your financials are up to date, payroll is delivered, and taxes are filed.
Provider
Decimal
Located In
United States
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation
Support
Email/Help Desk, Phone Support
Decimal is a managed accounting service that delivers Real-Time bookkeeping for Small/Medium Businesses, Startups & Non-Profits
Content Source: Decimal
Based on other buyer's searches, these are the products that could be a good fit for you.
Reviewers find Decimal's reporting features to be user-friendly and appreciate the ease of generating and sending reports. They value the ability to create custom reports and the seamless integration with bank accounts. On the downside, users mention the limited reporting functionality, delayed report generation, and occasional inaccuracies in the numbers, which can hinder their business operations.
Users are highly satisfied with Decimal's customer service, praising its friendliness and helpfulness. They find the service to be convenient and cost-effective, often mentioning the unbeatable price for the value received. Many reviewers highlight the significant weight lifted off their shoulders due to the excellent support and overall service quality provided by Decimal.
Pros
What the business is doing is wonderful and you can't ask for better customer service. You work with a specific account manager that helps you with any and all bookkeeping issues.
What I liked most was that I had a dedicated bookkeeper that I could work with, who was available and accessible. The software and communications process was easy.
I really love how easy it is to know what's going on with my accounts, and outstanding invoices.
They are wonderful to work with, really know what they're doing and have an amazing work ethic, while still managing to be calm, friendly and relaxing to work with.
Cons
Had one of the worst experience with them, using their bookkeeping and tax filing services.
You have to scroll right & left. It can be little frustrating sometimes.
I have all the emails to corroborate this story and ultimately, I had to go to my credit card company which disputed the charges and refunded my money.
The booking staff don't have that much knowledge and I had to hire someone else to do their JOB. Terrible Experience for sure.
"KMPG Spark/Bookly is a Powerful Small Business Tool"
Pros: I am a small business owner, and the financial/accounting side of things are not my strong suit. KMPG has been extremely helpful with their Bookly service. I love the ability to text them a question through my phone and get a detailed answer back quickly.
Cons: Their software is constantly improving, but at the moment it's a little bit of a work-in-progress when it comes to design and ease of use compared to some of their competitors.
"Easy to manage appointments"
Overall: I have been maintaining business meeting with clients.
Pros: It provides an automatic tool for booking schedule with clients. We never worry to miss any meeting schedule. I always get touch with my business client through notification popup. We can easily add it to WordPress. It also saves my time and money.
Cons: It should show the previous schedule which we missed anyhow. I would like to more enhancements in GUI.
"Bookly charged me for services I never used."
Overall: Nothing but pain.
Pros: The software and concept are good but the company does not conduct itself professionally. They made assurances that they could come up with a solution but ultimately, they failed to do so and still wanted me to pay.
Cons: I received a trial subscription from Bookly and started working with some of their personnel. The staff were very friendly but were not knowledgable enough to figure out the complexity of my needs. Note that my needs were not that complicated. After trying to find a workable solution for me, they deemed I needed to use their partner software named Xero. After multiple attempts and phone conferences, they still were unable to come up with a system that would meet our needs. Subsequently, they ceased correspondence and since I was on a free trial, I let it go. Several months later I noticed on my credit card statement that they had been charging me monthly for their services. I reached out to them again multiple times and long story short, they wouldn't refund my money. I have all the emails to corroborate this story and ultimately, I had to go to my credit card company which disputed the charges and refunded my money. Needless to say, I was shocked and disappointed that Bookly would not refund the charges they had applied for work they never did. It's sad that I had to go to my credit card company to get things right.
"Bookkeeping Software For All"
Pros: This software is fantastic. I used it under the original name (Bookly) and have been a customer ever since. What the business is doing is wonderful and you can't ask for better customer service. You work with a specific account manager that helps you with any and all bookkeeping issues.
Cons: The software is in its early stage and is improving. Some features you want added may take a little time, but rest assured it will happen.
"So far so good!"
Overall: Looking forward to getting books up to date real time and up to date whenever I want to see where our company is financially.
Pros: Seems easy to navigate, easy reporting functions. The bookkeeper assigned is readily available to get everything set up.
Cons: Cannot always do auto loading of credit union accounts. It has been a longer process to get set-up and my books caught up.
