# Umnico Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Umnico Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10002546/Umnico --- # Umnico Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Umnico ## What is Umnico? The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources. ## What is Umnico used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/)[Social Selling](https://www.capterra.com/social-selling-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Umnico?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://umnico.com/&name=Umnico) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Umnico 4.7 (6) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $7 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.3 (1,761) Value For Money 4.4 (5) Value For Money 4.2 (1,512) Customer Service 4.3 (6) Customer Service 4.3 (1,531) ## Umnico alternatives [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [Crisp](https://www.capterra.com/p/151292/Crisp/) [4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151292/Crisp/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autoresponders 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Proactive Chat 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Reporting/Analytics 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Canned Responses 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages File Sharing 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-time Consumer-facing Chat 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Umnico 51 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Engage with a lead throughout the sales process by actively providing information Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Integrate with more than one social media network Manage and support multiple languages Generate personalized communications upon request to meet customer needs Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (6) 4.2 Based on 6 reviews ## Pricing Value for money 4.4 (5) Free Trial Free Version Free $0.00 Custom $7.00 Per User,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Discord](https://www.capterra.com/p/240238/Discord/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (6) 4.3 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TC Toby C. Owner Computer Games ### "pretty impressive overall and could be useful in some cases" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 16, 2023 it's a pretty good system with a few drawbacks but it could be improved with time. The customer service was mostly helpful however in my experience it had a flaw where I was told to wait and no one got back to me when I asked if the callback feature could be removed on the customer service live chat Pros I like the fact that you can use Umnico for free without any costs if you have a basic system that doesn't require any special features or add ons Cons I personally didn't like the fact that there was constantly a phone icon for people to request a callback on the chat widget that you can't disable. Also the customer service is a little hit or miss Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sourabh M. Software developer Computer Software ### "Works efficiently and integrate perfect with high performance " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 16, 2023 Pros Highly performance oriented , and easily integrated Cons Pricing are too High , latency is bit high Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IS Ishwinder S. Fire brigade Government Administration ### "Good job for me it will bo urs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2023 Pros I like all umico. Is the best east or west Cons I like everything in umicom best earning plateform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IG Ilya G. Director Investment Banking ### "Helpful social CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 27, 2023 Very positive overall, highly recommend Pros Easy to set-up and use, easy to integrate messengers and social networks. Free tariffs allows to test the platform before purchasing a licence. Cons AI chat-bot is still early stages and takes time to set-up and use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN MD Nazmul K. Cattle rearing Dairy ### "As far as I know I have found good stuff on this website and its a trusted company no one will get s" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 16, 2023 I am involved and want to stay with this website both of us will benefit and gain knowledge hope all goes well Pros Normally I work in dairy farm and have a lot of desire to raise these cattle and also you have very nice instructions on this website which I like very much. Cons I didn't find much to say in the less preferred I said and chose what I liked Alternatives considered [QA Studio](https://www.capterra.com/p/215909/QA-Studio/) Reasons for choosing Umnico Considering both my needs and my employment, I chose the best one Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2023 Thank you for your choice, site. We are glad that Umnico has met your expectations OI Osamudiamen I. Article writter Internet ### "Unique recaps" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 15, 2023 I'm happy to use it because before now I had no special platform to use as professional in communication with my customers Pros I like the service delivery especially the trial I wish it would be all free to use Cons I would say the somewhat the speed of the website Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 16, 2023 Thank you for your feedback. We'll dedicate certain resources in order to improve the speed of our website. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)