--- title: "Umnico Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Umnico Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10002546/Umnico/" page_type: "product" language: "en" --- # Umnico Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Umnico ## What is Umnico? The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources. ## What is Umnico used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/)[Social Selling](https://www.capterra.com/social-selling-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Umnico?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://umnico.com/&name=Umnico) ## Umnico Overview Updated August 2026 AI summary Umnico enables small and midsize businesses to manage customer conversations across multiple channels, including live chat and social messaging platforms, within a single interface. With features such as CRM, customer history, workflow management, reporting, and extensive third-party integrations, Umnico supports collaborative communication and lead nurturing. It is available as a cloud-based and mobile solution for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Umnico 4.7 (6) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $7 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.6 (1,767) Value For Money 4.4 (5) Value For Money 4.6 (1,517) Customer Service 4.3 (6) Customer Service 4.7 (1,536) ## Umnico alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,002)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,058)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [Crisp](https://www.capterra.com/p/151292/Crisp/) [4.6 (148)](https://www.capterra.com/p/151292/Crisp/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151292/Crisp/) ## FAQs about Umnico Features and Usability ### What are the key features of Umnico? Umnico offers multi-channel communication, inbox management, live chat, and chat/messaging for customer interactions across channels. It also includes CRM, contact and customer databases, customer history, lead capture, and lead nurturing, plus workflow management, autoresponders, canned responses, reporting/analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Umnico integrate with? Umnico integrates with WhatsApp and other communication and website platforms, including Telegram, Viber, Messenger, Instagram, Discord, Bitrix24, Wix, and WordPress. Its catalog also includes WhatsApp API, Facebook Plug-In, AtomX Live Chat, and Chatbot for connecting customer messaging and site tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Umnico offer? Umnico provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, written reference material, and self-paced video review for teams setting up and learning the product. Getting Started and Support ### What customer support options does Umnico offer? Umnico provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback on support quality is not available here, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers highlight these as the features buyers value most when choosing customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Umnico includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in one place. However, it does not offer **SMS Messaging**. Instead, it provides other important features that reviewers also rate highly, including **Customer History** (**35%**), **Third-Party Integrations** (**35%**), and **Alerts/Notifications** (**32%**). These features help businesses keep context from past interactions, connect communication workflows with other systems, and stay on top of incoming activity, allowing teams to respond faster and maintain more consistent customer service. Third-Party Integrations 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Autoresponders 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Proactive Chat 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Reporting/Analytics 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Canned Responses 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages File Sharing 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Umnico 51 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Social Integration: Integrate with more than one social media network - Multi-Language: Manage and support multiple languages - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (6) 4.2 Based on 6 reviews ## Pricing Value for money 4.4 (5) Free Trial Free Version Free $0.00 Custom $7.00 Per User,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Discord](https://www.capterra.com/p/240238/Discord/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (6) 4.3 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 6 reviews Filter by rating 5(4) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TC Toby C. Owner Computer Games ### "pretty impressive overall and could be useful in some cases" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 16, 2023 it's a pretty good system with a few drawbacks but it could be improved with time. The customer service was mostly helpful however in my experience it had a flaw where I was told to wait and no one got back to me when I asked if the callback feature could be removed on the customer service live chat Pros I like the fact that you can use Umnico for free without any costs if you have a basic system that doesn't require any special features or add ons Cons I personally didn't like the fact that there was constantly a phone icon for people to request a callback on the chat widget that you can't disable. Also the customer service is a little hit or miss Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Sourabh M. Software developer Computer Software ### "Works efficiently and integrate perfect with high performance " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 16, 2023 Pros Highly performance oriented , and easily integrated Cons Pricing are too High , latency is bit high Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IS Ishwinder S. Fire brigade Government Administration ### "Good job for me it will bo urs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2023 Pros I like all umico. Is the best east or west Cons I like everything in umicom best earning plateform Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IG Ilya G. Director Investment Banking ### "Helpful social CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 27, 2023 Very positive overall, highly recommend Pros Easy to set-up and use, easy to integrate messengers and social networks. Free tariffs allows to test the platform before purchasing a licence. Cons AI chat-bot is still early stages and takes time to set-up and use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN MD Nazmul K. Cattle rearing Dairy ### "As far as I know I have found good stuff on this website and its a trusted company no one will get s" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 16, 2023 I am involved and want to stay with this website both of us will benefit and gain knowledge hope all goes well Pros Normally I work in dairy farm and have a lot of desire to raise these cattle and also you have very nice instructions on this website which I like very much. Cons I didn't find much to say in the less preferred I said and chose what I liked Alternatives considered [QA Studio](https://www.capterra.com/p/215909/QA-Studio/) Reasons for choosing Umnico Considering both my needs and my employment, I chose the best one Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 17, 2023 Thank you for your choice, site. We are glad that Umnico has met your expectations OI Osamudiamen I. Article writter Internet ### "Unique recaps" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 15, 2023 I'm happy to use it because before now I had no special platform to use as professional in communication with my customers Pros I like the service delivery especially the trial I wish it would be all free to use Cons I would say the somewhat the speed of the website Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 16, 2023 Thank you for your feedback. 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