--- title: "SPRY Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SPRY Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/10002555/SPRY/" page_type: "product" language: "en" publication_date: "2026-10-05" --- # SPRY Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SPRY ## What is SPRY? SPRY is an AI-native EMR, integrated billing, and revenue cycle management platform built specifically for outpatient physical therapy (PT), occupational therapy (OT), and speech-language pathology (SLP) organizations, from independent clinics to large multi-location rehab groups. Rather than adding AI as a standalone feature, SPRY embeds AI across clinical and revenue workflows. The platform connects digital intake, scheduling, documentation, patient engagement, eligibility verification, prior authorization, billing and RCM, payments, analytics, and reporting in one system, replacing fragmented point solutions and giving clinical and revenue teams more time for higher-value work. ## What is SPRY used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 74 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Electronic Medical Records / 2025 - Occupational Therapy / 2025 Do you work for SPRY?[Manage this product listing](https://www.g2.com/products/spry-spry/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SPRY 4.8 (74) VS. [4.3 (722)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (74) Ease Of Use 4.5 (722) Value For Money 4.8 (73) Value For Money 4.2 (591) Customer Service 4.8 (74) Customer Service 4.3 (658) ## SPRY alternatives Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (13)](https://www.capterra.com/p/29511/TherapyRehab-Plus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [WebPT](https://www.capterra.com/p/92920/WebPT/) [4.2 (485)](https://www.capterra.com/p/92920/WebPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92920/WebPT/) [View all alternatives](https://www.capterra.com/p/10002555/SPRY/alternatives/) ## FAQs about SPRY Overview ### What problems does SPRY solve? SPRY solves time-consuming therapy documentation, disconnected scheduling and billing workflows, insurance eligibility and authorization tracking, and limited visibility into collections and clinic performance. Physical therapy practices, mobile clinicians, front-desk teams, billers, and clinic owners use it to complete notes faster, coordinate patient visits, monitor claims, and manage daily operations from one system. Answer based on 50 reviews Overview ### Which roles and teams benefit most from SPRY? SPRY is most used by physical therapists, physical therapist assistants, and athletic trainers who manage patient documentation, treatment plans, scheduling, and billing. Practice owners, clinic managers, and operations leaders rely on it to oversee daily clinic workflows, monitor appointments and revenue, and coordinate administrative tasks across therapy teams. Answer based on 74 reviews Overview ### What company size and industries is SPRY built for? SPRY serves outpatient PT, OT, and SLP practices of all sizes, with small businesses representing 100% of reviewers. Its leading industry is Health, Wellness and Fitness at 49%, followed by Hospital & Health Care and Medical Practice, each accounting for 26% of reviewers. Answer based on 74 reviews Features and Usability ### What are the key features of SPRY? SPRY includes AI-assisted SOAP notes and charting for physical therapy documentation, along with appointment management for scheduling and waitlists. Its billing and invoicing tools track collections and billing stages, while claims management helps identify and correct claim errors. Document management keeps patient records accessible. SPRY also covers HIPAA Compliant. Answer based on 22 reviews Integrations ### Which third-party tools and platforms does SPRY integrate with? SPRY integrates with 10 third-party tools, including HubSpot CRM, Keap, ModMed, Square Payments, Square Point of Sale, Stripe, Zapier, and Zoho CRM Plus. Its catalog also includes communication and practice-related connections such as Delphi AI, Dragon Speech Recognition Software, and eFax Online Fax Service. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does SPRY offer? SPRY provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and setup review. Answer based on 4 reviews Getting Started and Support ### What customer support options does SPRY offer? SPRY provides Email/Help Desk, FAQ/Forum, Knowledge Base, and 24/7 Live Rep support. Users describe the team as responsive and helpful, with quick replies to questions and issue resolution. Some note occasional communication hiccups, but support is generally seen as attentive and efficient. Answer based on 7 reviews Billing management ### How well does SPRY handle billing management? SPRY brings billing, insurance, patient balances, claims support, and revenue reporting into the practice workflow. Physical therapy clinics value its accessible billing team, collections visibility, and authorization tracking, though some report setup challenges, navigation gaps in claim history, or billing errors that require close monitoring and follow-up. Answer based on 27 reviews ## Features AI summary Based on 783 Physical Therapy reviews Capterra data shows that buyers of Physical Therapy software rank the following features as their top priorities: - **HIPAA Compliant** (**72%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **SOAP notes** (**65%**) SPRY supports all three of the features reviewers value most: **HIPAA Compliant**, **Appointment Management**, and **SOAP notes**. Together, these capabilities help physical therapy practices protect patient data, manage scheduling efficiently, and maintain accurate clinical documentation, allowing teams to deliver organized care and keep daily operations running smoothly. HIPAA Compliant 4.8 (52) 82.69% of 52 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.7 (50) 82.00% of 50 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling SOAP notes 4.8 (46) 82.61% of 46 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) EMR/EHR 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 4.8 (53) 83.02% of 53 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Billing & Invoicing 4.4 (44) 84.09% of 44 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers SPRY 105 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Documentation: Simplifies charting and patient documentation tasks - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Occupational Therapists: Designed for the use of occupational therapists - For Physical Therapy: Designed specifically for physical therapy practices - For Speech Therapists: Designed for the use of speech therapists - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - kiosk: Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free - Live Chat: Ability to chat online in real time - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Intake Forms: Online forms for managing client intake - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - PACS Integration: Ability to integrate with picture archiving and communication system to store diagnostic imaging files. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (74) 4.6 Based on 74 reviews ## Pricing Value for money 4.8 (73) Essentials Contact us for pricing It includes: - Digital Intake - Eligibility Verification - Online appointment scheduling and Patient Portal - Patient Waitlist - SOAP Templates, Macros and Customizable forms - Appointment reminders - Two-way messaging - Integrated Billing Rule Engine & Claim Scrubbing - Fax AI: automatically reads and files POC, referrals etc. - Home exercise plan - Billing Dashboard showing the journey of all claims, filtered by payor and patient - Clearinghouse Integration - ERA auto-posting - Patient Invoicing: integration of payment gateway along with set-up of invoicing frequency, tracking invoices opened etc. - Analytics & Reporting Dashboard for Clinical, Operational and Financial Metrics Plus Contact us for pricing It includes: - Everything in SPRY Essentials and : - AI Scribe: Scribe offers auto transcription of dictation or text into SOAP notes within a few minutes. - Companion app: Mobile app for therapist to access SPRY on the go and document with ease. Scribe will be activated in the mobile version as well. - Kiosk: iPad/Tablet app at the clinic to enable patients to complete their intake process swiftly. Can also help with co-pay collection. - NPS Surverys Billing Service Contact us for pricing It includes: - Use your existing EHR or SPRY EHR : - Credentialing services - Bulk Eligibility Verification Dashboard - Prior Authorization services - Integrated payments with payment links and card on file - Manual bill submission for offline payors - Denial management - Advanced claim scrubbing - MIPS reporting - Patient Communication : explanation of charges to patient etc - Payment Collection: Follow-up and Collection Activities Value for money 4.8 (73) 4.8 Based on 73 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Emitrr](https://www.capterra.com/p/215815/Emitrr/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (74) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (74) 4.8 Based on 74 reviews ## User reviews Overall rating 4.8 Based on 74 reviews Filter by rating 5(62) 4(10) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent KG Kevin G. Physical Therapist Medical Practice ### "User-Friendly Interface with Prompt Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2026 From the start, Spry has made sure that my experience has been seamless and easy to use. Great customer service and responsive team - whenever I needed assistance from any department, they were quick to reply and assist. If I was not sure who to ask, they were quick to direct my question to the appropriate team to resolve. Pricing is reasonable and revenue cycle management fees are tier based & based on collections. The interface is easy to use. Built in AI Scribe and custom email templates features have significantly cut my documentation time. Pros My favorite feature is the Provider app, as it allows me to easily view my schedule for the day and book/reschedule or cancel appointments as needed. Cons The inability to customize simple features such as updating appointment reminder times or updating products/appointment types on my own. However, if anything does need to be updated, my requests are resolved promptly after notifying the Spry team. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Imani R. CEO, DIH Medical Practice ### "Patience + Excellence = Success Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 Our overall experience with SPRY has been very positive. As a wellness clinic, we needed more than just a basic scheduling system—we needed a platform that could be configured around the way we actually serve our clients. The SPRY team has worked with us closely to help make that happen. What has stood out most is their patience and willingness to listen. They have been thorough in explaining the platform, supportive when we needed assistance, and intentional about helping us get things set up correctly. That level of customer service makes a significant difference when you are running a growing clinic and implementing a new system at the same time. We truly appreciate the SPRY team and the support they have provided to Love In Action Health & Wellness. Pros The level of support has been exceptional. The SPRY team has taken the time to understand how our wellness clinic operates and has helped us configure the platform to fit our specific workflow and scheduling needs. They have been patient, thorough, responsive, and incredibly supportive throughout the setup process. I especially appreciate that we have never felt rushed when asking questions or learning the system. Cons As with any new platform, there has been a learning curve while getting everything set up and customized for our clinic. However, the support we have received has made that process much easier. When we have had questions or needed assistance, the team has been willing to walk us through the process and help us find solutions. Alternatives considered [MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/) Reasons for choosing SPRY Their level of professionalism, communication, and desire to meet the individual needs for our specific clinic stood out more than all the others. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EB Elizabeth B. Owner, Occupational Therapist Hospital & Health Care ### "Give SPRY a try!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2026 It has been seamless. I have questions on the daily, and they never go unanswered. I highly recommend! Pros Excellent customer support and the onboarding process was very thorough. Nothing has been left unaddressed. Cons I really do not have any concerns. I would recommend SPRY to any clinician starting out, as I am a 1 person mobile outpatient OT practice. I've never gone through anything like this before, but have had no complaints. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BW Bryce W. Physical Therapist Hospital & Health Care ### "SPRY was A+ at helping launch our company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2026 So far our experience has been A+ and we have been very pleased with our experience. I feel like there are a lot of tools we are probably still not using to capacity and this has made launching and growing our company so much easier and couldn't have done it without them! It is definitely a higher end platform and the cost is higher than some others, but very pleased! Pros We love the awesome AI integration, super friendly customer support (I had a SPRY rep named \[sensitive content hidden\] that helped us a TON and was integral in launching our company. Their Slack messaging has been a game changer and they help at the drop of a hat 24-7 with anything. Cons Very few cons and the only things were a few formatting issues on our platform (I.e dates), but this was fixed immediately Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) [Jane](https://www.capterra.com/p/178984/Jane-App/) Reasons for choosing SPRY Features and AI integration. We wanted something to manage all aspects of our practice and SPRY was the best option and the investment has been worth it despite the higher price tag. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jaisie S. Physical Therapist Health, Wellness and Fitness ### "More Than an EMR - Spry is a team behind the platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2026 Overall, my experience with SPRY has been very positive. I transitioned from another EMR because I wanted better support, stronger RCM services, more efficient documentation, and better visibility into the business side of my practice. SPRY has delivered in all of those areas. What really stands out to me is the people. I can actually name the individuals who have helped me at different stages. That says a lot to me. I don’t feel like I purchased software and was left on my own to figure everything out. The platform has also helped bring several pieces of running my practice together. Patient management, documentation, billing and insurance, prior authorizations, reporting, revenue cycle management, and exercise programs are all important parts of our day-to-day operations. Having more of those functions connected saves me time and gives me better visibility as an owner. The AI Scribe has been especially useful for our mobile model. Our clinicians are traveling throughout the community and treating patients in their homes, so we don’t always have the downtime between visits that clinicians in a traditional clinic may have. Being able to document more efficiently helps reduce the amount of work that follows us home at the end of the day. I also appreciate the business reporting. Being able to look at revenue, insurance mix, clinician productivity, patient balances, billing, and collections helps me make decisions based on what is actually happening in the practice instead of trying to piece the information together myself. There is still a lot within SPRY that I’m learning, but I see that as part of having a platform with many different capabilities. When I do have questions, having direct access to their team through Slack has made a big difference. For me, the value is not just in having an EMR. It is having documentation, RCM, billing and insurance support, reporting, and an accessible team behind it. As I continue growing my mobile physical therapy business, I’m looking forward to seeing how SPRY grows with us. Pros What I like most about SPRY is that it feels like there is an actual team behind the platform. As the owner of a mobile outpatient physical therapy practice, I wear a lot of hats, so having responsive support makes a huge difference. Their Slack support has been one of my favorite features. \[sensitive content hidden\] and his colleagues are responsive when I have questions, and I don’t feel like I’m submitting a ticket and waiting forever for an answer. I’ve also had great support across different areas of my practice. \[sensitive content hidden\] helped me through the sales process, \[sensitive content hidden\] with onboarding, \[sensitive content hidden\] with enrollment, \[sensitive content hidden\] and his team with RCM, and \[sensitive content hidden\] with prior authorizations. \[sensitive content hidden\] sends me a monthly patient balance sheet, which I absolutely love because it makes it much easier to stay on top of what patients owe and where follow-up is needed. Now that I’m fully onboarded, I’ve transitioned to Monank, my Customer Success Representative, and I’m looking forward to working with him as my business continues to grow. From a clinical standpoint, the documentation platform and AI Scribe have been extremely helpful. Because we are mobile, our clinicians are traveling between patients instead of sitting in a clinic with dedicated documentation time. Anything that helps us complete documentation more efficiently is valuable. I also really like the reporting. I can review revenue, payer and insurance breakdowns, clinician productivity, billing and collections, patient balances, and other information that helps me understand how the practice is performing. Having clinical, billing, insurance, and business information within the same ecosystem has made managing a growing practice much easier. Cons There is a lot within SPRY, so there has definitely been a learning curve as I figure out everything the platform can do. At times, I have needed help understanding where to find something or the best way to complete a particular workflow. Thankfully, the Slack support and customer success team have been very responsive when those questions come up. I would also love to continue seeing more flexibility and customization as the platform grows, especially for practices like mine that operate primarily in a mobile setting rather than a traditional brick-and-mortar clinic. Switched from [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Their platform was outdated and difficult to understand. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) [Prompt Health](https://www.capterra.com/p/197381/Prompt/) [HENO](https://www.capterra.com/p/161918/HENO/) Reasons for choosing SPRY Functionality, cost, RCM integration as well as prior authorization option Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MH Molly H. Manager Health, Wellness and Fitness ### "Responsive Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2026 Pros We’ve really enjoyed their onboarding process and the fast communication through Slack. Being able to ask questions and quickly resolve issues has been incredibly helpful. We haven’t experienced this level of responsiveness with any other EMR we’ve used to date. We also appreciate that we only pay per user and can easily add or remove users as needed, with our billing automatically updating each month. Cons We’ve experienced some challenges with the transition of our authorization process to their team. However, after several meetings and ongoing communication, we’re getting back on track. I’m excited to see how things continue to improve and unfold moving forward. Switched from [StrataPT](https://www.capterra.com/p/162986/StrataEMR-with-StrataPT-Billing/) We’ve experienced poor customer service and a lack of follow-through on promised items. We’ve also had ongoing concerns with claims management. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reasons for choosing SPRY We chose SPRY primarily because of its competitive cost and strong customer service. The team was responsive, helpful, and attentive to our needs throughout the decision-making and onboarding process, which gave us confidence in choosing SPRY over the alternatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kay P. Clinical Director Health, Wellness and Fitness ### "Simple, User-Friendly EMR That Improves Our Daily Workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 2, 2026 Pros it is simple, user-friendly, and easy to incorporate into our daily workflow. The system makes many administrative and clinical tasks more efficient for both our therapists and front-desk staff. The AI feature is particularly helpful. It significantly reduces documentation time, and evaluations can be completed much more efficiently. The AI assistance helps streamline the documentation process while still allowing the therapist to review and make necessary adjustments. I also find the insurance eligibility verification feature very convenient and easy to use. The billing and scheduling management tools are straightforward and help our administrative team manage daily operations more efficiently. The newer features, such as the revenue reports and task board, have also been valuable for managing the business and keeping track of important tasks and responsibilities. Overall, SpryPT has helped make both our receptionist's and therapists' jobs easier, more organized, and more efficient, allowing our team to spend less time on administrative work and more time focusing on our patients. Cons the system could be improved is user permissions and access levels. For a growing practice, it is important to have more flexibility in controlling what different staff members can view or access based on their roles. We have found that customizing access for certain employees can be challenging when we do not want all employees to have access to billing or other information that is not relevant to their position. I would like to see an AI feature for daily follow-up/treatment notes as well. Having AI assistance for these notes would make the documentation process much easier and more efficient, reduce the time therapists spend on documentation, and allow us to focus more on patient care. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. VR Vincent R. Client Care Specalist Medical Practice ### "FYZICAL North Ramsey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 I have really enjoyed the SPRY experience from beginning to end. The product has been amazing and they keep adding to this amazing experience I recommend SPRY to every clinic we have spoken to and even mention it to our franchise owners all the time how great the product is! Pros I like that SPRY allows ease of use and has been always updating and making things easier for us as a clinic. They have always made attempts to help us not only grow our clinic but also making everything connected and streamlined. SPRY has helped us with billing and making it so easy to understand and are always checking and making sure everything is taken care of for billing and authorization. SPRY has also helped us create custom templates for our massage therapist making it easier on all in the clinic. We also love that SPRY support is always fast and ready at anytime of day. Cons I don't have really any cons with SPRY its always up and ready I would say maybe 3 times in a year the system went down but was back up in 5 mins which is still faster than EMR we have used in the past. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) We switched due to Webpt not having any of the features that SPRY had also Webpt kept crashing and not allowing therapist to finish notes which caused alot of dealyes and also made therapist want to leave due to the system not beinf user friendly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GO Gerald O. Owner, Occupational Therapist Health, Wellness and Fitness ### "Wellness Access SPRY experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 The primary strength of the platform lies in its balance of speed and customizability. The documentation interface is clean and uncluttered, eliminating much of the tedious clicking typically required for SOAP notes. Features like smart charting and built-in AI tools make finishing notes after sessions far faster, keeping paperwork from spilling over into personal time. Having intake, insurance eligibility checks, and billing integrated directly into the clinical workflow also removes a lot of the usual operational friction. Beyond the software itself, SPRY’s customer support is standout—their team is remarkably fast, highly responsive, and willing to tailor features or templates to match specific practice workflows rather than forcing a rigid system on you. Pros What really stands out about SPRY is just how easy it is to navigate every single day. Therapy documentation usually feels like a massive chore, but their platform streamlines the charting process so you can finish your notes faster and get back to what actually matters—focusing on your patients. On top of the smooth interface, their customer support is hands-down some of the best in the business. Whenever you run into an issue or need something tweaked for your specific workflow, their team jumps in with fast, personalized help instead of pushing off generic automated responses. You really feel like they care about keeping your day running without a hitch. Cons While the platform works well on desktop and standard tablet setups, navigating certain detailed billing or comprehensive charting tools on smaller mobile screens can feel slightly constrained compared to the desktop experience. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reasons for choosing SPRY SPRY appeared to be more flexible and friendly to start ups something that i noted was missing with the other ones and the staff seemed to be more supportive Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. VM Vanessa M. Physical Therapist and Owner Medical Practice ### "Documentation is quick with AI " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2026 I had a great onboarding experience and they really hustled to get it done quicker than needed because i already had patients ready. The documentation is great and RCM has improved after talking to someone about it. Pros SPRY is a good EMR system for documentation. They are very advanced in AI. I am able to get my documentation daily quickly and it saves me time. Cons If you use them RCM, you will always have to check for denial and issues and really stay on top of it because things are missed which adds more work for me. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/10002555/SPRY/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs SPRY](https://www.capterra.com/compare/136876-10002555/Pediatric-Therapy-EMR-vs-SPRY)[Jane vs SPRY](https://www.capterra.com/compare/178984-10002555/Jane-App-vs-SPRY) [OptimisPT vs SPRY](https://www.capterra.com/compare/135714-10002555/OptimisPT-vs-SPRY)[Prompt Health vs SPRY](https://www.capterra.com/compare/197381-10002555/Prompt-vs-SPRY)