--- title: "SPRY Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SPRY Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/10002555/SPRY/" page_type: "product" language: "en" --- # SPRY Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SPRY ## What is SPRY? SPRY Therapeutics, Inc. is the inventor of SPRY EMR, an integrated practice management solution that enables rehab therapy professionals to succeed in practice and in business—from the front desk to clinical operations to the back office. Built on a future-focused architecture, the SPRY platform adapts to the changing clinical and business needs of physical therapists, occupational therapists, and speech language pathologists. Since 2021, SPRY has earned a reputation for flexible workflow customizations, short migration times, and high-velocity claims processing—in one single platform, at one simple price. ## What is SPRY used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Physical Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Electronic Medical Records / 2025 - Occupational Therapy / 2025 Do you work for SPRY?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sprypt.com&name=SPRY) Rating Breakdown 4.8 +− Features4.6 Value for Money4.8 Ease of Use4.7 Customer Service4.8 Rating Breakdown 4.8 Features4.6 Value for Money4.8 Ease of Use4.7 Customer Service4.8 ## SPRY Reviewers Verdict Updated August 2026 AI summary - SPRY is a fit for small healthcare practices, especially physical therapy clinics needing all-in-one management. - Users most consistently value its intuitive clinic management, responsive customer support, and efficient clinical documentation. - It improves daily operations by simplifying scheduling, insurance, billing, and note-taking within a single system. - Some key downsides are occasional system glitches, slow loading times, and extra steps for managing patient information. - SPRY works best for practices prioritizing integrated workflows and ease of use, but buyers needing flawless performance or advanced patient data handling may want to weigh these trade-offs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SPRY 4.8 (64) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (64) Ease Of Use 4.5 (708) Value For Money 4.8 (63) Value For Money 4.2 (578) Customer Service 4.8 (64) Customer Service 4.3 (644) ## SPRY alternatives Highest Rated [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (13)](https://www.capterra.com/p/29511/TherapyRehab-Plus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [4.6 (58)](https://www.capterra.com/p/187418/Juvonno/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [WebPT](https://www.capterra.com/p/92920/WebPT/) [4.2 (484)](https://www.capterra.com/p/92920/WebPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/92920/WebPT/) [View all alternatives](https://www.capterra.com/p/10002555/SPRY/alternatives/) ## FAQs about SPRY Overview ### Which roles and teams benefit most from SPRY? SPRY is most used by physical therapists, rehab directors, and clinic owners who need to manage documentation, scheduling, and patient care in one system. Front office and administrative teams use it to streamline intake, billing, and appointments, while clinical coordinators and athletic trainers support treatment workflows and practice operations. Answer based on 57 reviews Overview ### What company size and industries is SPRY built for? SPRY is built for small healthcare practices, with 100% of reviewers from small businesses and 47% in health, wellness and fitness. It also serves hospital and health care organizations at 28% and medical practices at 25%, especially physical therapists, occupational therapists, speech language pathologists, and physical therapy use cases. Answer based on 57 reviews Features and Usability ### What are the key features of SPRY? SPRY includes core practice management features like patient scheduling, EMR/EHR, clinical notes, and medical billing, with differentiators such as AI Copilot and AI-assisted documentation. Reviewers also highlight team communication, customizable templates and workflows, patient records management, and integrations that connect billing, scheduling, faxing, and home exercise programs. Answer based on 23 reviews Pricing ### How well does SPRY handle billing management? SPRY simplifies billing management with integrated workflows, dedicated support, and clear financial visibility for clinic owners and therapy practices. Many users value faster claims handling, better collections, and tools that flag missing billing details, though some teams mention onboarding complexity, occasional billing errors, and insurance authorization issues that still need refinement. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does SPRY integrate with? SPRY integrates with Keap, Stripe, Zocdoc, CardConnect, Emitrr, and Paya. These connections cover CRM, online scheduling, messaging, and payment processing, giving practices options for managing client communication, bookings, and transactions across the tools listed in SPRY’s integration catalog. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does SPRY offer? SPRY provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, videos offer visual walkthroughs, and documentation gives written reference material for self-paced review and feature lookup. Answer based on 2 reviews Getting Started and Support ### What customer support options does SPRY offer? SPRY provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe support as quick and attentive, with responses often arriving within hours. Some note occasional communication issues or a learning curve, but problems are generally resolved promptly. Answer based on 5 reviews Features and Usability ### How good is SPRY for clinical documentation? SPRY speeds up clinical documentation with easy note workflows, AI scribing, and charting tools that keep therapists focused on patient care. Many physical therapy teams say notes are faster, cleaner, and easier to complete during work hours, though some users mention limited training, setup work, and occasional AI or guideline-related issues. Answer based on 21 reviews ## Features AI summary Based on 764 Physical Therapy reviews Capterra reviewers say these are the features buyers value most when choosing physical therapy software: - **HIPAA Compliant** (**72%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **SOAP notes** (**64%**) SPRY supports all three top-priority features: **HIPAA Compliant**, **Appointment Management**, and **SOAP notes**. Together, these capabilities help practices protect patient data, manage scheduling efficiently, and document care accurately, allowing teams to improve daily operations and deliver more consistent patient service. HIPAA Compliant 4.8 (48) 81.25% of 48 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.7 (48) 81.25% of 48 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling SOAP notes 4.8 (43) 81.40% of 43 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) EMR/EHR 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Create and securely store digital patient records Charting 4.8 (50) 82.00% of 50 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Billing & Invoicing 4.3 (38) 81.58% of 38 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers SPRY 96 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Securely transfer, access, exchange, integrate or use data with different providers or systems Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of dashboards Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Database of frequently used, popular workout routines Plan, manage, and track the financial activities of an individual or organization Designed for the use of occupational therapists Designed specifically for physical therapy practices Designed for the use of speech therapists Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Establish measurable goals and objectives and track their progress over a specific period of time Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Access software remotely via mobile devices Manage and support multiple locations Certified for healthcare IT products based on the results from ONC-ATL Online forms for managing client intake Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Ability to integrate with picture archiving and communication system to store diagnostic imaging files. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Provide integration with third-party telehealth applications Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (64) 4.6 Based on 64 reviews ## Pricing Value for money 4.8 (63) Essentials Contact us for pricing It includes: - Digital Intake - Eligibility Verification - Online appointment scheduling and Patient Portal - Patient Waitlist - SOAP Templates, Macros and Customizable forms - Appointment reminders - Two-way messaging - Integrated Billing Rule Engine & Claim Scrubbing - Fax AI: automatically reads and files POC, referrals etc. - Home exercise plan - Billing Dashboard showing the journey of all claims, filtered by payor and patient - Clearinghouse Integration - ERA auto-posting - Patient Invoicing: integration of payment gateway along with set-up of invoicing frequency, tracking invoices opened etc. - Analytics & Reporting Dashboard for Clinical, Operational and Financial Metrics Plus Contact us for pricing It includes: - Everything in SPRY Essentials and : - AI Scribe: Scribe offers auto transcription of dictation or text into SOAP notes within a few minutes. - Companion app: Mobile app for therapist to access SPRY on the go and document with ease. Scribe will be activated in the mobile version as well. - Kiosk: iPad/Tablet app at the clinic to enable patients to complete their intake process swiftly. Can also help with co-pay collection. - NPS Surverys Billing Service Contact us for pricing It includes: - Use your existing EHR or SPRY EHR : - Credentialing services - Bulk Eligibility Verification Dashboard - Prior Authorization services - Integrated payments with payment links and card on file - Manual bill submission for offline payors - Denial management - Advanced claim scrubbing - MIPS reporting - Patient Communication : explanation of charges to patient etc - Payment Collection: Follow-up and Collection Activities Value for money 4.8 (63) 4.8 Based on 63 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Emitrr](https://www.capterra.com/p/215815/Emitrr/)[ CardConnect](https://www.capterra.com/p/141024/CardConnect/)[ Paya](https://www.capterra.com/p/251803/Paya/)[ Zocdoc](https://www.capterra.com/p/10032407/Zocdoc/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (64) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (64) 4.8 Based on 64 reviews ## User reviews Overall rating 4.8 Based on 64 reviews Filter by rating 5(53) 4(9) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent MP Matt P. Certified Athletic Trainer Medical Practice ### "Complete Package, Amazing Support, Industry Leading AI Scribe" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 Overall experience has been fantastic from the onboarding all the way through maintaining connection after going live. Any question or problem I have, they fix immediately or let me know what they need from me in order to solve it. Pros The support team was there to solve any and all problems that came up from onboarding to continuing usage of the product. The software itself is extremely user friendly with a high level of organization and usability. SPRY provides you with a full platform to run your practice while not having to worry about missing out on any information. Cons There was nothing that I have come up with during the time I have been with SPRY that was not a great experience. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing SPRY The team and individuals I spoke to during my search were able to connect with not only myself but my company as well. There was a common goal of success through teamwork and association that far outweighed the other products. The "bang for your buck" was greater than any other option. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Skyler H. Physical Therapist Health, Wellness and Fitness ### "Quick Documentation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 It has been a positive experience. It is easy to use and the support from their team has been phenomenal. They frequently ask questions about how they can improve the software and experience. Pros This software has cut down on documentation time. I am utilizing the AI listener for both conversations and quick dictations. This allows me to make much more detailed notes than I previously made. Cons Overall, very pleased with the software. The schedule could use some tweaking to allow easier scheduling. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing SPRY They integrated the AI listener in a useful and creative way. Note taking is super simple. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GS Gregory S. Owner Health, Wellness and Fitness ### "Owner Excel Physical Therapy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 7, 2026 It started off rough and became progressively better. So far, we are satified with the experience. Pros Transparency in all aspects of the program; easy of use; willingness to work with customers. The use of the Spry program is becoming more fluid. Cons Lacks proper training instruction. In the beginning we learned more from fixing our mistakes then we got from training. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Transparency, cost, functionality all played a role in our decision Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JH Jered H. Owner Physical Therapist Health, Wellness and Fitness ### "SPRY - a game changer for physical therapy clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 It was been absolutely great. I switched from Simple Practice and it has been night and day difference. I am much less stressed doing clinic tasks and am able to put more focus into my patients. Pros \- Ease of communication with their employees for help - RCM services making claim submissions so much easier - Much more efficient in my daily clinic tasks (scheduling, billing, documentation) - Smooth onboarding process Cons NA - I have nothing bad to say about SPRY as every system takes time to learn the ins and outs. Now that I have been using it for 4 months and have learned how to navigate everything it is going great. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I felt like i only had an AI bot for support and had too many headaches with claim submissions Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing SPRY I liked SPRY's RCM services and also felt like they were on the leading front of AI to help make clinic work as efficient as possible. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JH jeremy H. proprietor Hospital & Health Care ### "Use tech for ease learn Spry to implement " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 overall excellent. there is however a learning curve. I went from no software, billing or anything like that to spry. Pros attentive customer service. automation. customization, full revenue cycle management, online scheduling Cons It has taken me a long time to get comfortable with the system. there are a few things that cannot be customized Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) Reasons for choosing SPRY price, RCM, Technology, potential further integration of my practice Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. YD YOUSELINE D. Office Manager Health, Wellness and Fitness ### "A powerful, user‑friendly and affordable EMR" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2026 Our clinic has been using Spry for over a year, and Spry’s interface is clean and easy to navigate, and the AI‑assisted features genuinely improve productivity. Customer support is responsive and helpful, and updates are frequent, showing ongoing product improvement. The overall functionality, speed, and workflow efficiency make Spry a reliable and effective EMR solution. Pros I like the fact that I can customize the EMR to meet the requirements of our clinics. Amazing scheduling system, easy to use, very affordable, amazing customer support. Cons Many of the reports that I need are not part of the system. There is still room for enhancement—particularly in customization options for different reports and KPIs. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) became very expensive and very unresponsive at time. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing SPRY Many positive reviews from different platforms after research, customization options, and affordability. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DH Derek H. Owner, PT Health, Wellness and Fitness ### "SPRY review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 22, 2026 Very positive experience switching from another EMR system. The AI integration has cut down on my documentation time considerably. Pros AI integration directly into the documentation system has been tremendous. Also the rapid resolution of the support team for any issues. Cons Decent learning curve due to in depth systems. AI was not as useful at first as it is now. this had made improvement nicely. Switched from [HelloNote](https://www.capterra.com/p/171393/HelloNote/) Dissatisfaction with customer support responses in a timely manner Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing SPRY Price and AI integration were my deciding factors Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Jeffrey L. Physical Therapist Medical Practice ### "Excellent team. Frequent Updates. Modern Features." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Overall, I would say that working with Spry has been a significant upgrade from our prior EMR service. The product is evolving rapidly and while I really like where we are at now in less than a year, I am more excited to see how it continues to evolve the next few years. As with any major switch, the transition can be challenging but at the end of the day I am very happy we made the move. Pros The main thing that I have enjoyed with Spry is the lack of add-on costs. With our prior provider, we would be hit with fees for text message reminders, AI integration, online scheduling, etc. With Spry, we are locked into a monthly fee that includes all of these extras. I've also enjoying working side by side with Spry as the AI integration has gradually evolved. It is exciting to see the frequency of updates/upgrades as you can tell the team is hard at work building and refining their product. I would also say that I've loved the customer service. Between a dedicated Slack channel as well as bi-weekly meetings, we've been able to refine our product to fit exactly what we want for our clinic. Cons The biggest con that I could say I have had with Spry is the glitches or bugs that come with the frequent upgrades. It is not unusual for a new feature to cause a few issues in other areas. The Spry team is quick to respond but I would expect this is typical of any company that is putting out updates as frequently as they are. The AI itself tends to take plenty of time to review/re-read to the point where it doesn't save quite as much time as I would like. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) WebPT had not evolved over the past 10 years of using their product. They were beginning to charge for every additional feature (text reminders in particular). Notes continued to take way longer than they should and were extremely tedious. I was excited to work with a company that was utilizing AI and scribe integration. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing SPRY Spry had better pricing with a locked in 5 year agreement. They also seemed like a newer, small company that would be more personalized to exactly the setup we wanted at OPTS. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JS Jeff S. Owner and Physical Therapist Health, Wellness and Fitness ### "Grateful for the partnership " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 I will state again that every person we have worked with at SPRY has been exceptionally professional, kind and patient. The products they provide are top shelf and highly effective. The option to create our own templates and modify the EMR is so unique. The billing team and auth team have made our cash flow much better than our prior system. Pros What I like most about SPRY is the SPRY employees who we have worked with. Very professional and accommodating and patient. Specifically, \[sensitive content hidden\] have been God sends. Cons Onboarding was confusing and we went live too soon. However, even though we had to work through several problems the SPRY team made the problem solving process good. Part of the difficulty of using the new EMR was not being fully prepared before we were using it in real time with patients. We have had to really watch our authorizations to make sure they are getting done but this is smoothing out Switched from [OptimisPT](https://www.capterra.com/p/135714/OptimisPT/) Integrated platform and cost. Also SPRY hosted me at PPS in Orlando. I was very impressed with the team. Highly professional. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reasons for choosing SPRY Price was a major factor but also the ability for SPRY to adapt the EMR to our needs and the billing integration with the EMR . Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JL Justin L. Clinic owner, operator and director Hospital & Health Care ### "Good EMR, TERRIBLE billing and prior authorization services." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 9, 2026 The only part of the experience that has been positive is the EMR use. I would seriously caution anyone from using the prior authorization or billing services. The experience with those teams has been extremely frustrating, sapping money and time from our business. Pros The EMR software works well and is routinely updated and improved upon. It is intuitive to learn and use. Cons The billing services they provide have been dismal. We have lost thousands of dollars due to improperly submitted claims. We monitored billing closely and reached out routinely, to request corrections and timely billing. Unfortunately, this was often met with unkept promises that resulted in denials that could not be appealed in quite a few cases. We have since discontinued our the billing services with them and have yet to receive any recompence for the lost revenues caused by repeated incompetence by their billing team. In addition to the billing complications, we have had multiple partners from various payers reach out and say that they were treated very rudely by the prior authorization and billing teams. When we tried to find out who was responsible, we found that the team was using fake names to submit for prior authorization and billing. Thus we were unable to identify who was calling under our companies name and mistreating our partners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10002555/SPRY/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs SPRY](https://www.capterra.com/compare/136876-10002555/Pediatric-Therapy-EMR-vs-SPRY)[OptimisPT vs SPRY](https://www.capterra.com/compare/135714-10002555/OptimisPT-vs-SPRY) [Jane vs SPRY](https://www.capterra.com/compare/178984-10002555/Jane-App-vs-SPRY)