# SPRY Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SPRY the right Physical Therapy solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10002555/SPRY/reviews --- SPRY 4.8 (52) [View alternatives](https://www.capterra.com/p/10002555/SPRY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 21st, 2026 # Reviews of SPRY Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Trina S Owner Physical TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Its intuitive design and streamlined workflows have made daily operations much more efficient, while the hands-on onboarding and ongoing support ensure issues are quickly resolved without disrupting clinic flow.“ March 25, 2026 MJ Meghan J Front Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes we are not able to find uploads that a patient has provided from their home computer or mobile device, so we need to have the patient provide documents and/or information again.“ January 23, 2026 CV Christopher V Physical ThearpistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “They are consistently updating the user interface based on user feedback to make use more streamlined, they make custom adjustments in a timely manner for my practice, and respond to queries within 24 hours most of the time and get to work on the things that need work.“ November 12, 2025 Trina S Owner Physical TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Spry is solving several key challenges we faced with previous EMR systems, particularly inefficiency, poor usability, and lack of meaningful support.“ March 25, 2026 KB Karen B Owner and Practicing Physical TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “The thoroughness and user-friendly design of the documentation process, especially with the use of AI Scribe, has made completing clinical notes much faster and easier. “ September 29, 2025 CL Carlie L Physical TherapistHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes glitches occur with the notes and where you have to delete the appointment and start over.“ November 14, 2024 JL Justin L Owner and OperatorMedical Practice, Self-employedUsed the software for: Less than 6 months. “I chose SPRY because they had good reviews and a responsive team, as well as great value for money when it came to billing and insurance support and included credentialling support with their billing at no extra cost.“ October 7, 2025 DE Dennis E Physical Therapist, OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “There is some redundancy in information being requested of patients at the intake portion.“ January 23, 2026 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Alex W. Physical Therapist - Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "SPRY User Experience" November 15, 2025 5.0 Pros Spry has been the best EMR experience I’ve had as a physical therapist. The platform is clean, intuitive, and flexible enough to handle the unique needs of a cash-based practice. What really sets Spry apart is the level of attention and detail their team brings. Any time I’ve needed help with customization or workflow changes, they’ve been incredibly responsive and willing to work with me to get things exactly how I need them. Snehal, my customer success manager, has been phenomenal from day one. She listens, communicates clearly, follows up consistently, and truly goes above and beyond to make sure everything runs smoothly. Having someone that reliable and invested in my success has made a massive difference. If you're considering an EMR that actually supports the way you practice, Spry is the one. Highly recommend. Cons It would be nice to be able to make changes to the EMR structure myself like some other EMR companies, but I believe this update is in the works. Switched from [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Greater ease of use. The SPRY system is very streamlined and easy to use, which I greatly value for an efficient workflow. Review Source MJ Meghan J. Front Office Manager Medical Practice Used the software for: 1-2 years ### "Easy to use product with very responsive and helpful customer service" January 23, 2026 4.0 Overall, our clinic has been satisfied with the switch to Spry. It is very user friendly and we are able to complete our daily tasks quickly and efficiently. Pros The system is easy to use and is very customizable to the needs of our clinic. Customer service is very responsive and quick to complete requests. Cons Sometimes we are not able to find uploads that a patient has provided from their home computer or mobile device, so we need to have the patient provide documents and/or information again. Switched from [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) Dissatisfied with the ability for customization, billing was not completed in a timely manner to insurance or patients. Review Source MV Morgan V. Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Good choice for free-text typing" November 20, 2024 4.0 Overall, good. Easy to learn and get used to with time Pros Ease of templates, plenty of free-text typing, not click-boxes Cons Has some glitches like creating a new case when you type a patients name in to schedule them Review Source CV Christopher V. Physical Thearpist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Documentation System and Customer Support" November 12, 2025 5.0 Very positive experience in which I experience support and assistance at every turn. Have helped my company become much more profitable with minimal added time for admin tasks within a very short time. Pros I utilize Spry for my Physical Therapy practice and have found the platform and the customer support to be some of the best I've ever experienced. They are consistently updating the user interface based on user feedback to make use more streamlined, they make custom adjustments in a timely manner for my practice, and respond to queries within 24 hours most of the time and get to work on the things that need work. They handle all my billing needs in a timely manner and have helped me get credentialed with other insurances. As a small practice working 2 days a week in the my clinic, they make use of their full suite of AI and Documntation options affordable and worthwhile. This has helped me scale my business, increase profits with less admin time from me. Cons There isn't much that I don't like about Spry, to be honest. Some of the AI features of the documentation have bugs but they have mostly worked them out, as it is an evolving product. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing SPRY Cost and use of AI features were the biggest draw. Review Source MS Michelle S. Owner Hospital & Health Care Used the software for: 6-12 months ### "Best decision I have made for our business!" November 11, 2025 5.0 We loved our previous EMR (Prompt) except the price. SPRY has given us all of the same features for a fraction of the price! Pros The AI-assisted documentation is a game changer! Our documentation time has been dramatically reduced! Cons Onboarding was a bit unstructured for my liking. It would have been nice to have a more hands-on experience. Switched from [Prompt](https://www.capterra.com/p/197381/Prompt/) We loved Prompt, but it was becoming cost-prohibitive. Review Source BM Brianna M. Physical Therapist Medical Practice Used the software for: 1-2 years ### "Spry Review" November 19, 2024 5.0 Overall positive - whenever there are any issues, Spry is quick to acknowledge the issue and then address it. Pros Ease of use; ability to document, collect copayment and verify insurance in one system Cons Poor loading speed requiring consistent refreshing of page to make schedule appear. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Company Switch, individual contribution in the decision was not given. Review Source DO Damien O. Physical therapist Medical Practice Used the software for: 1-2 years ### "Spry is helping simplify our work " November 15, 2024 4.0 Mostly very positive experience that has helped simplify many day to day tasks. Pros Automated many of the day to day processes of my job Cons Crashes occasionally and take a while to load. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Spry is an all in one interface which is superior Review Source CC Claudia C. Doctor of Physical Therapy Hospital & Health Care Used the software for: 1-2 years ### "Easy and efficient" November 18, 2024 5.0 Easy and efficient! I am able to get my documentation done faster, have everything I need for one patient all in their profile. Pros Makes documentation more efficient and less time consuming. Cons Some billing errors. Spry team is currently diligently working to improve the billing and authorization process for insurances. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) more efficient and allowed our company to keep growing! Review Source CL Carlie L. Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Efficient, Easy EMR" November 14, 2024 5.0 Overall Spry has made it easy to complete patient notes on a daily basis, ease of scheduling as well. More pros than cons Pros Documentation is made very easy. It is carries over the info from the last session which makes it faster to complete your daily note and add or delete what you need. Cons Sometimes glitches occur with the notes and where you have to delete the appointment and start over. Occasionally slow loading times. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Employer decided we were outgrowing Jane and spry would make our documentation and other jobs easier Review Source MA Madison A. Physical Therapist Medical Practice Used the software for: Less than 6 months ### "SPRY is the best EMR I have ever used!" November 14, 2024 5.0 SPRY has been so easy to learn and has taken no time to integrate into my daily practice. I love the verify eligibility feature as it allows me to inform patients of their co-pay. Pros SPRY has taken so much time away from documentation and given me more time to focus on my patients and other clinical duties. I am never behind on notes and it takes me 1-2 minutes to finish a daily note, no more than 10 minutes to do an eval. Cons There is nothing I do not like about SPRY. The only addition I would like is in the verify eligibility feature- be able to automatically create a patient chart from this information so it doesn’t have to be entered in twice. Switched from [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) I switched companies. However, Raintree is SO tedious and repetitive, and has so many features that are unnecessary and difficult to use. Review Source WP Whitney P. Director Of Rehab Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy, Efficient, Effective " September 3, 2024 5.0 I have had a good experience with SPRY. We have the system exactly how we want it and now it is so easy to use. Pros Easy of use and speed of documentation. Able to train new staff quickly on the EMR with little to no documentation errors. Cons Glitches sometimes when too many tabs open. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena was horrible at training new staff. Documentation was horrible and billing was a nightmare. Review Source BD Bryan D. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Great start up company " June 12, 2024 5.0 I have been very happy with SPRY. The customer service and interaction with the SPRY staff have always been productive and I feel they have my clinic's best interest in mind. The speed of documentation has been improved and our reimbursement is up compared to our last EMR/billing solution. Pros Customizable nature of the EMR with a staff that is willing to listen to your clinic's specific needs. They have the best customer service of any EMR I have used. Onboarding was also the easiest and best experience I have had with any EMR. Finally, the price is more reasonable than WebPT - especially when you consider what is included and not charged as "ad-on" modules. Cons They do not, yet, as polished as the more established EMRs offer Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Cost was the first reason - SPRY is a much better cost for service option. We also needed a better billing solution and SPRY offers that at a lower cost than WebPT. And, lastly, I was looking for a company that offered better customer service. Review Source NZE Nilma Z. E. Clinicial Coordinator and Provider Hospital & Health Care Used the software for: Less than 6 months ### "Best EMR I have used and tried 3 for my practice before SPRY" May 8, 2024 5.0 I am extremely satisfied and recommend this software to any physical therapy private practice owner. I tried 3 software in the past 3 years and this is by far the best, especially with customer service. They answer the questions within 5 min. Our onboarding was fantastic. Pros The customer service is superb. The EMR system is excellent for documentation and continuity of care. The HEP can be emailed to the patient within the program; so no need for another software. The SOAP notes are easy to write but thorough. Cons I would like to have a "store" integrated for cash-based services. We sell bandages and offer laser and shockwave therapy. We can't account for this in the system and need to use Excel. I would also like a patient portal where we can communicate with the patients and have them write reviews directly from the portal. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing SPRY Price and updated UI. WebPT needs a facelift. It looks very 2000 and the system requires a lot of user training which means that it is not intuitive. Learning a new program takes time and time means money. Switched from [MWTherapy](https://www.capterra.com/p/139922/MWTherapy/) It would take me 4 hours for documentation. Review Source NB Nathan B. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Physical Therapist" November 14, 2024 5.0 Spry has been a positive experience for me. I've used many EMRs over my career and this is by far the easiest format to use. Pros Spry reduces my documentation time considerably which allows me to spend more time with my patients. Cons Spry runs through updates frequently which does confuse me from time-to-time. Review Source MW Maggie W. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A documentation system made for work/life balance" November 15, 2024 5.0 I just started using it a couple months ago and it is the most efficient system I have used for documentation in my 4 year career. My work/life balance has drastically improved! Pros I enjoy the ability to easily communicate, schedule, and manage a POC with the patient being able to independently do this as well. Cons For scheduling, there should be more options and abilities to view. Also an appointment card should be able to be texted or emailed. Review Source DN Dylan N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Customer Support, Great Product" June 5, 2024 5.0 Pros I love how they are always adapting to the needs of the industry and at the cutting edge of technology. Cons There isn't much to dislike! Everyone has been great so far. Reason for choosing SPRY They had the features and customization that helped my company succeed. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Cost, clunky design and hard to implement. Review Source EL Elizabeth L. Physical Therapist Medical Practice Used the software for: Less than 6 months ### "ProTeam Tactical review" April 9, 2024 5.0 SPRY has been wonderful to work with and we are currently working on transitioning all clinical aspects of our practice to SPRY EMR. Pros Completely customizable. Hands-on technical support and go-live support for clinical and billing staff. Cons The stress of go live with the transition. Having earlier access to our product prior to go-live date might have helped to have some layout changes adjusted before clinical use. Review Source Trina S. Owner Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Great Software and Excellent Customer Service." March 25, 2026 5.0 Spry is solving several key challenges we faced with previous EMR systems, particularly inefficiency, poor usability, and lack of meaningful support. Its intuitive design and streamlined workflows have made daily operations much more efficient, while the hands-on onboarding and ongoing support ensure issues are quickly resolved without disrupting clinic flow. Additionally, Spry addresses gaps in billing and business visibility by providing dedicated billing support and robust reporting tools, allowing us to better manage insurance versus cash-pay services and clearly understand our clinic’s financial performance. As a result, we’re operating more efficiently, collecting revenue more effectively, and making more confident, informed business decisions. Pros Spry has been a game-changer for our clinic, primarily due to its intuitive design, seamless onboarding, and exceptional ongoing support. The platform is easy to learn and navigate, allowing our team to become efficient quickly, while Spry’s team handled our migration and continues to provide hands-on guidance through dedicated clinical and billing account managers. Their support has improved both our workflows and revenue processes, especially by optimizing insurance and cash-pay systems. Additionally, the robust reporting tools give us clear insight into profitability and operations, helping us make smarter business decisions. Overall, Spry has not only increased our efficiency but also strengthened my confidence as a clinic owner. Cons One downside of Spry is the occasional system glitches. While they aren’t frequent, they can be frustrating when they occur—particularly when the HEP program doesn’t sync with the note as expected, requiring extra time to correct. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing SPRY Robust AI system, responsiveness of customer support Switched from [HENO](https://www.capterra.com/p/161918/HENO/) Heno is cumbersome and inefficient. It made every aspect of hard on our employees. Everyone hated it equally. Review Source JL Justin L. Owner and Operator Medical Practice Used the software for: Less than 6 months ### "Private Practice Owner, Physical Therapist" October 7, 2025 5.0 Overall, there have been minimal hiccups that are expected with any EMR system. The overall service has been excellent and the team has worked hard to make my role as the owner as efficient as possible. They have gone above and beyond for me when facing challenges dealing with prior authorization or understanding billing nuances. Pros I opened my first clinic about 4 months ago. I chose SPRY because they had good reviews and a responsive team, as well as great value for money when it came to billing and insurance support and included credentialling support with their billing at no extra cost. Thus far, I have found the EMR itself to be quick, clean and intuitive and feel that it works better than any other EMR I used in past jobs. I have had very few tech issues compared to past EMRs and no downtime occurrences thus far. On the occasion that I have had some small workflow issue, the customer service team was generally quite helpful and responsive. There is a substantial time difference between my town and their office locations, but they have still responded quickly. Cons Some parts of the SOAP notes are in different places than are typical (e.g. goals are under assessment instead of plan for example) but this may be customizable, and has not cause me any issues. It is sometimes difficult to know who to contact about a given issue, but messaging the support team via my direct chat channel has always gotten me to the right person in a reasonable amount of time. Time differences and background noise (on some calls) makes communication on the phone or video chat mildly challenging, but they seem to have quiet, private rooms for staff to use if noise becomes too big a barrier. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Good pricing with all-in-one billing, credentialling, prior auth and HEP builder systems/services. Responsive sales and customer service teams. Review Source LS Lonni S. Physical Therapist Medical Practice Used the software for: 6-12 months ### "More Than I Expected" September 17, 2025 5.0 Dedicated team. Through their actions & interactions I have no doubt that Spry exceeds exceptional! My team lead \[sensitive content hidden\] is thorough and follows through with great dedication. He looks at all communication even messages not direct to him that involves my company just to be knowledgeable and prepared. Just high quality in many aspects from a human aspect also. Appreciate the care and realness of everyone who helps in this well run company with great leadership of many intelligent teams but also with great character of the people who they hire. Pros The customer service reaction time, attention & accuracy. It's like someone else working for and with me. They are knowledgeable and aim to assist or create ideas to improve any area before being asked to do so. They provide the spark if you want to take their ideas and put to action or meet you where you want to be. Cons Although the AI section is exceptional for the note I'd like the entire SOAP note including interventions to accept AI vs freehand. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing SPRY Price, percentage, learning product, on-boarding included. Review Source Steven K. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Great Experience Overall" December 10, 2025 5.0 The customer service is phenomenal. There is great attention to detail and prompt resolution of any problems. Pros The system is simple and easy to use. The documentation interface is clean. I like the integration of billing and EMR with a two interface. Cons Nothing at the moment. I do not have anything negative to say. I believe the company is doing an exceptional job. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Spry was more reasonably priced. Prompt was too expensive. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Poor customer service with WebPT and rising prices Review Source KB Karen B. Owner and Practicing Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "SPRY has been a game changer for our clinic" September 29, 2025 5.0 Pros The integration of documentation and billing, along with the option for them to handle billing, has been very convenient. Customer support has been excellent, consistently providing helpful assistance. The weekly billing meeting help with communication on challenging claims. The new Customer success manager gives us a point person to reach out to with questions regarding software changes and follow up on other issues. They are always making improvements and releasing updates. The thoroughness and user-friendly design of the documentation process, especially with the use of AI Scribe, has made completing clinical notes much faster and easier. The efax AI reader make creating and scheduling new patients quick and easy. Therapists are easily able to schedule their clients for future appointments right from their treatment rooms. Cons When reviewing the AR and Patient collection reports, it is not straightforward to access the Charge ID in order to view the ERA or claim history, or to navigate to the billing section of the patient account. Currently, I have to exit the report, go to the patient tab, search for the patient, then open the billing tab within the patient account, and finally click on the Charge ID to find the information I need. Switched from [Netsmart Helper](https://www.capterra.com/p/134608/Helper/) SPRY allowed our clinic to move to a fully integrated documentation, billing and RCM system with a billing service option. Review Source VR Verified Reviewer Physical therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient and Supportive Every Step of the Way" May 4, 2026 5.0 Overall, my experience with Spry has been very supportive. They have been very focused on ensuring that the platform is effectively customized to my practice. And having the support of the credentialing/billing team has been such a relief. Pros The Spry team has been extremely supportive and efficient. They truly care about finding workable solutions and make themselves available to troubleshoot any issues that arise. They are extremely responsive to any request that I have had. Cons There were some team members that I did not mesh well with, but it could have just been a personality issue. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Value for price, credentialing and billing support. Review Source KD Kelli D. Owner, PT Medical Practice Used the software for: 6-12 months ### "Ease of use" March 13, 2026 5.0 My experience with the EHR has been really great. They are quick to respond via slack when I need help. Pros The ease of use. I can get anywhere in the system easily. They customized everything for me as well. Cons The reports are somewhat difficult to understand. But they are working on making this better and taking advice. Switched from [HENO](https://www.capterra.com/p/161918/HENO/) Heno was too difficult to use. Too many clicks to get where I wanted to go. Review Source CS Cliff S. Physical Therapist, Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Spry is a huge part of our successes" November 18, 2025 5.0 Excellent. Very impressed with the software and the team. I feel so grateful to have met the team with special considerations to \[sensitive content hidden\] that have helped our business tremendously. They have a great work ethic and they are even better human beings that treat our happiness and well being seriously. Pros The team including \[sensitive content hidden\] that have been so important to the beginnings and growth of our business. Cons I like that they are ready and quick to fix any issues that do occur. There have been a few times where I've asked them to look at certain things and not expected a quick return - but there the team is with quickly addressing small issues - which makes me feel cared about as a provider with a new startup business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.