--- title: "SPRY Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SPRY the right Physical Therapy solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10002555/SPRY/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-05" --- SPRY 4.8 (74) [View alternatives](https://www.capterra.com/p/10002555/SPRY/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 5th, 2026 # Reviews of SPRY Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Jaisie S Physical TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “It is having documentation, RCM, billing and insurance support, reporting, and an accessible team behind it. As I continue growing my mobile physical therapy business, I’m looking forward to seeing how SPRY grows with us.“ September 11, 2026 JL Justin L Clinic owner, operator and directorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “In addition to the billing complications, we have had multiple partners from various payers reach out and say that they were treated very rudely by the prior authorization and billing teams. When we tried to find out who was responsible, we found that the team was using fake names to submit for prior authorization and billing.“ July 9, 2026 KP Kay P Clinical DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The newer features, such as the revenue reports and task board, have also been valuable for managing the business and keeping track of important tasks and responsibilities.“ September 2, 2026 KP Kay P Clinical DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We have found that customizing access for certain employees can be challenging when we do not want all employees to have access to billing or other information that is not relevant to their position.“ September 2, 2026 GO Gerald O Owner, Occupational TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Therapy documentation usually feels like a massive chore, but their platform streamlines the charting process so you can finish your notes faster and get back to what actually matters—focusing on your patients.“ August 31, 2026 JL Justin L Clinic owner, operator and directorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “We have since discontinued our the billing services with them and have yet to receive any recompence for the lost revenues caused by repeated incompetence by their billing team.“ July 9, 2026 CV Christopher V Physical ThearpistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “They are consistently updating the user interface based on user feedback to make use more streamlined, they make custom adjustments in a timely manner for my practice, and respond to queries within 24 hours most of the time and get to work on the things that need work.“ November 12, 2025 MJ Meghan J Front Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes we are not able to find uploads that a patient has provided from their home computer or mobile device, so we need to have the patient provide documents and/or information again.“ January 23, 2026 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey L. Physical Therapist Medical Practice Used the software for: 6-12 months ### "Excellent team. Frequent Updates. Modern Features." July 15, 2026 5.0 Overall, I would say that working with Spry has been a significant upgrade from our prior EMR service. The product is evolving rapidly and while I really like where we are at now in less than a year, I am more excited to see how it continues to evolve the next few years. As with any major switch, the transition can be challenging but at the end of the day I am very happy we made the move. Pros The main thing that I have enjoyed with Spry is the lack of add-on costs. With our prior provider, we would be hit with fees for text message reminders, AI integration, online scheduling, etc. With Spry, we are locked into a monthly fee that includes all of these extras. I've also enjoying working side by side with Spry as the AI integration has gradually evolved. It is exciting to see the frequency of updates/upgrades as you can tell the team is hard at work building and refining their product. I would also say that I've loved the customer service. Between a dedicated Slack channel as well as bi-weekly meetings, we've been able to refine our product to fit exactly what we want for our clinic. Cons The biggest con that I could say I have had with Spry is the glitches or bugs that come with the frequent upgrades. It is not unusual for a new feature to cause a few issues in other areas. The Spry team is quick to respond but I would expect this is typical of any company that is putting out updates as frequently as they are. The AI itself tends to take plenty of time to review/re-read to the point where it doesn't save quite as much time as I would like. Alternatives considered [Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Spry had better pricing with a locked in 5 year agreement. They also seemed like a newer, small company that would be more personalized to exactly the setup we wanted at OPTS. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) WebPT had not evolved over the past 10 years of using their product. They were beginning to charge for every additional feature (text reminders in particular). Notes continued to take way longer than they should and were extremely tedious. I was excited to work with a company that was utilizing AI and scribe integration. Review Source JH Jered H. Owner Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "SPRY - a game changer for physical therapy clinics" August 5, 2026 5.0 It was been absolutely great. I switched from Simple Practice and it has been night and day difference. I am much less stressed doing clinic tasks and am able to put more focus into my patients. Pros \- Ease of communication with their employees for help - RCM services making claim submissions so much easier - Much more efficient in my daily clinic tasks (scheduling, billing, documentation) - Smooth onboarding process Cons NA - I have nothing bad to say about SPRY as every system takes time to learn the ins and outs. Now that I have been using it for 4 months and have learned how to navigate everything it is going great. Alternatives considered [Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY I liked SPRY's RCM services and also felt like they were on the leading front of AI to help make clinic work as efficient as possible. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I felt like i only had an AI bot for support and had too many headaches with claim submissions Review Source EB Elizabeth B. Owner, Occupational Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Give SPRY a try!" September 22, 2026 5.0 It has been seamless. I have questions on the daily, and they never go unanswered. I highly recommend! Pros Excellent customer support and the onboarding process was very thorough. Nothing has been left unaddressed. Cons I really do not have any concerns. I would recommend SPRY to any clinician starting out, as I am a 1 person mobile outpatient OT practice. I've never gone through anything like this before, but have had no complaints. Review Source KB Kelly B. Physical therapist Hospital & Health Care Used the software for: 6-12 months ### "Spry review" December 4, 2024 3.0 Neutral; I like that it is a more modern system but definitely has some improvement needed Pros Easy scheduling and automatic emails to patients Cons Frequent glitches and system crashes have occurred Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Unknown….used spry since I started working for company Review Source Response from SPRY December 11, 2024 We're sorry to hear about the recent feedback you shared. We take client feedback very seriously and want to help resolve it. We'd appreciate it if you could share more details at customersuccess@spryhealth.care. This will help our team investigate and resolve the issue as quickly as possible JS Jeff S. Owner and Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Grateful for the partnership " July 10, 2026 5.0 I will state again that every person we have worked with at SPRY has been exceptionally professional, kind and patient. The products they provide are top shelf and highly effective. The option to create our own templates and modify the EMR is so unique. The billing team and auth team have made our cash flow much better than our prior system. Pros What I like most about SPRY is the SPRY employees who we have worked with. Very professional and accommodating and patient. Specifically, \[sensitive content hidden\] have been God sends. Cons Onboarding was confusing and we went live too soon. However, even though we had to work through several problems the SPRY team made the problem solving process good. Part of the difficulty of using the new EMR was not being fully prepared before we were using it in real time with patients. We have had to really watch our authorizations to make sure they are getting done but this is smoothing out Alternatives considered [Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Price was a major factor but also the ability for SPRY to adapt the EMR to our needs and the billing integration with the EMR . Switched from [OptimisPT](https://www.capterra.com/p/135714/OptimisPT/) Integrated platform and cost. Also SPRY hosted me at PPS in Orlando. I was very impressed with the team. Highly professional. Review Source YD YOUSELINE D. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "A powerful, user‑friendly and affordable EMR" July 27, 2026 4.0 Our clinic has been using Spry for over a year, and Spry’s interface is clean and easy to navigate, and the AI‑assisted features genuinely improve productivity. Customer support is responsive and helpful, and updates are frequent, showing ongoing product improvement. The overall functionality, speed, and workflow efficiency make Spry a reliable and effective EMR solution. Pros I like the fact that I can customize the EMR to meet the requirements of our clinics. Amazing scheduling system, easy to use, very affordable, amazing customer support. Cons Many of the reports that I need are not part of the system. There is still room for enhancement—particularly in customization options for different reports and KPIs. Alternatives considered [Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Many positive reviews from different platforms after research, customization options, and affordability. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) became very expensive and very unresponsive at time. Review Source SP Sam P. PT Health, Wellness and Fitness Used the software for: 1-2 years ### "best value all encompassing physical therapy EMR including AI scribe." June 30, 2026 5.0 They are constantly improving the product which can be a challenge to get used to. We are still working on getting all forms setup for best and easiest documentation. Pros AI scribe to improve speed of documentation. full integration of billing, faxing, scheduling, documentation and HEP. they have quick response to any issues. Cons Onboarding was challenging for billing and overall setup. there is no pre-set platform so getting things setup was a challenge. Alternatives considered [Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY cost especially with AI scribe is much better than other companies Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) cost and difficulty with outages poor customer service. Review Source DH Derek H. Owner, PT Health, Wellness and Fitness Used the software for: 6-12 months ### "SPRY review " July 22, 2026 5.0 Very positive experience switching from another EMR system. The AI integration has cut down on my documentation time considerably. Pros AI integration directly into the documentation system has been tremendous. Also the rapid resolution of the support team for any issues. Cons Decent learning curve due to in depth systems. AI was not as useful at first as it is now. this had made improvement nicely. Alternatives considered [Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Price and AI integration were my deciding factors Switched from [HelloNote](https://www.capterra.com/p/171393/HelloNote/) Dissatisfaction with customer support responses in a timely manner Review Source GS Gregory S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Owner Excel Physical Therapy" August 7, 2026 4.0 It started off rough and became progressively better. So far, we are satified with the experience. Pros Transparency in all aspects of the program; easy of use; willingness to work with customers. The use of the Spry program is becoming more fluid. Cons Lacks proper training instruction. In the beginning we learned more from fixing our mistakes then we got from training. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Transparency, cost, functionality all played a role in our decision Review Source Skyler H. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Quick Documentation" August 17, 2026 5.0 It has been a positive experience. It is easy to use and the support from their team has been phenomenal. They frequently ask questions about how they can improve the software and experience. Pros This software has cut down on documentation time. I am utilizing the AI listener for both conversations and quick dictations. This allows me to make much more detailed notes than I previously made. Cons Overall, very pleased with the software. The schedule could use some tweaking to allow easier scheduling. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY They integrated the AI listener in a useful and creative way. Note taking is super simple. Review Source RM Rachel M. PT Tech and Front Desk Health, Wellness and Fitness Used the software for: 6-12 months ### "AI notetaking is time saving!" July 7, 2026 5.0 Pros The AI scribe tool makes completing notes quicker and more accurate. It allows you to turn it in and be engaged in the appointment with a patient rather than just have your nose in the computer. Cons Sometimes the AI can pick up on other conversations or get the patient and PT swapped when documented, but this is a rare occurrence. Switched from [OptimisPT](https://www.capterra.com/p/135714/OptimisPT/) better features with a smoother documentation software Review Source KD Kelli D. Owner, PT Medical Practice Used the software for: 6-12 months ### "Ease of use" March 13, 2026 5.0 My experience with the EHR has been really great. They are quick to respond via slack when I need help. Pros The ease of use. I can get anywhere in the system easily. They customized everything for me as well. Cons The reports are somewhat difficult to understand. But they are working on making this better and taking advice. Switched from [HENO](https://www.capterra.com/p/161918/HENO/) Heno was too difficult to use. Too many clicks to get where I wanted to go. Review Source DO Damien O. Physical therapist Medical Practice Used the software for: 1-2 years ### "Spry is helping simplify our work " November 15, 2024 4.0 Mostly very positive experience that has helped simplify many day to day tasks. Pros Automated many of the day to day processes of my job Cons Crashes occasionally and take a while to load. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Spry is an all in one interface which is superior Review Source CL Carlie L. Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Efficient, Easy EMR" November 14, 2024 5.0 Overall Spry has made it easy to complete patient notes on a daily basis, ease of scheduling as well. More pros than cons Pros Documentation is made very easy. It is carries over the info from the last session which makes it faster to complete your daily note and add or delete what you need. Cons Sometimes glitches occur with the notes and where you have to delete the appointment and start over. Occasionally slow loading times. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Employer decided we were outgrowing Jane and spry would make our documentation and other jobs easier Review Source MA Madison A. Physical Therapist Medical Practice Used the software for: Less than 6 months ### "SPRY is the best EMR I have ever used!" November 14, 2024 5.0 SPRY has been so easy to learn and has taken no time to integrate into my daily practice. I love the verify eligibility feature as it allows me to inform patients of their co-pay. Pros SPRY has taken so much time away from documentation and given me more time to focus on my patients and other clinical duties. I am never behind on notes and it takes me 1-2 minutes to finish a daily note, no more than 10 minutes to do an eval. Cons There is nothing I do not like about SPRY. The only addition I would like is in the verify eligibility feature- be able to automatically create a patient chart from this information so it doesn’t have to be entered in twice. Switched from [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) I switched companies. However, Raintree is SO tedious and repetitive, and has so many features that are unnecessary and difficult to use. Review Source MM Megan M. Director, Clinical Administration Health, Wellness and Fitness Used the software for: 6-12 months ### "Thankful for Spry!" November 14, 2024 5.0 It has been a huge help for our company -- the customer service is great too. Pros Ease of use and capability! It is a big help for keeping all of us organized. Cons sometimes the benefits checks are not correct. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Jane could not do as much and we wanted a one stop shop for all our needs. Review Source TP Tomas P. Administrative Director Hospital & Health Care Used the software for: Less than 6 months ### "Speeds up claims for better cash flow." May 5, 2024 5.0 I am particularly impressed with the level of communication and customer service provided by the Spry team. They are responsive, eager to help, and genuinely interested in making sure their system meets the needs of their clients. Pros What stands out most about Spry is its efficiency in significantly reducing the documentation time required per patient. Previously, with our old Electronic Health Record (EHR) system, it would take about 30 minutes to complete documentation for each patient. With Spry, this time has been drastically cut down to just 7 minutes. This has greatly enhanced our operational efficiency and allowed us to allocate more time to patient care rather than paperwork. Cons As a newer player in the EMR market, Spry naturally has some growing to do. There are a few key features currently missing that would significantly enhance its utility from a practice management perspective. For instance, more robust integration capabilities with other systems are needed to streamline various office functions. Enhanced communication tools for better interaction with patients would also be highly beneficial, improving our ability to engage with patients effectively and efficiently. Additionally, adding inventory management functionalities would help in keeping track of medical supplies, which is crucial for any medical practice. These additions would make Spry more comprehensive and valuable as an all-in-one solution for medical practices. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Switched from [empower](https://www.capterra.com/p/140317/empower/) We chose Spry for its modern user interface and its foundation by a physical therapist who understands the unique needs of our profession, unlike systems developed by generic entrepreneurs or corporate entities. This background ensures that the features and workflows are tailored specifically to enhance clinical efficiency. We switched to Spry because our previous system was slow and inefficient, often taking weeks to process and submit claims, which strained our cash flow and administrative resources. In contrast, Spry’s efficient processing and intuitive design have not only expedited our billing cycles but also improved our overall operational efficiency, allowing us to focus more on patient care and less on administrative burdens. Review Source CC Cydney C. Practice Manager Medical Practice Used the software for: Less than 6 months ### "Tech-forward company prioritizing PT-specific EMR solutions " August 26, 2024 5.0 Our overall experience with Spry has been positive. They are solution-oriented and constantly working to improve their system to meet the continual needs of our field. Pros The Spry team has been incredibly receptive and devoted to solving the major problems that we had with our previous EMR. They communicate well, and make it feel as though their entire team is available at any time to assist with requests, questions, or concerns. The system is very user-friendly, and has improved efficiency across our front desk, clinical, and billing staff. Data migration and integration was painless and accurate. They are constantly working to take feeback from customers and frequently coming out with both new and improved features. We are very satisfied with our switch to Spry. Cons Spry has been very receptive to our customization requests. However, sometimes the customizations take a few days and a few trials to perfect. We also had some minor hiccups with integrations such as scanning and faxing at first, but they were resolved quickly. Overall, any issues we've come across, Spry has been diligent in fixing. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Prompt Health](https://www.capterra.com/p/197381/Prompt/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing SPRY customization capability, ease of use, improved functionality, improved visibility and insight in billing/claims management Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Continual issues with billing, front office inefficiency, lack of customization capability, Review Source KM Kenneth M. Owner Medical Practice Used the software for: Less than 6 months ### "Excellent EMR and RCM platform and great customer service" August 5, 2024 5.0 It was a very easy transition and the customer support has been fantastic. Communication with the SPRY staff has been better than any EMR we have used in the past. Our collections and days in AR have improved significantly since we started using SPRY. Pros I am very impressed with the EMR as a whole. Very easy to use and customizable. The SPRY customer support team has been fantastic and the billing/collections team has significantly improved our collections and decreased the amount we have to wait to collect. Cons Not as many reports available as some EMRs but they are working on new reports weekly. Alternatives considered [Prompt Health](https://www.capterra.com/p/197381/Prompt/) Reason for choosing SPRY Primarily cost and customer support. Offered many of the same features for a lower price. Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) Customer Support and frequent outages primarily. Review Source MD Marc D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Hands down best EMR system out there" August 14, 2024 5.0 There is not another EMR system that I could imagine working with or using. The innovation and progressiveness Brij and his team have shown make this a platform I am excited to partner and expand with Pros The customization. We have been able to build out a system that works for us. Response times to our concerns are less than 24 hrs Cons Getting on the same page took a little time. In order to understand where each other were coming from we had to overcome some cultural boundaries Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) The need for more customization and automation. Jane App was not as responsive as Spry to these needs Review Source CS Cliff S. Physical Therapist, Business Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Spry is a huge part of our successes" November 18, 2025 5.0 Excellent. Very impressed with the software and the team. I feel so grateful to have met the team with special considerations to \[sensitive content hidden\] that have helped our business tremendously. They have a great work ethic and they are even better human beings that treat our happiness and well being seriously. Pros The team including \[sensitive content hidden\] that have been so important to the beginnings and growth of our business. Cons I like that they are ready and quick to fix any issues that do occur. There have been a few times where I've asked them to look at certain things and not expected a quick return - but there the team is with quickly addressing small issues - which makes me feel cared about as a provider with a new startup business. Review Source MS Melissa S. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Spry is a great, user-friendly, new-age EMR system, streamlined for outpatient therapy" November 14, 2024 5.0 Very good. This has been the most user friendly EMR system that I have used and has allowed me to focus more on clinical care and less time on excessive administrative work Pros User-friendly, streamlined way to input clinical documentation, tailored specifically to outpatient therapy Cons Overall no complaints but it would be helpful to have smart-phrases and tables/grids to further organize objective data Review Source CB Cowan B. Owner, Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Experience with Spry" August 7, 2024 5.0 Pros Ease of use, documentation flow very easy to navigate, strong billing, and prompt communication with excellent customer service from the Spry team Cons Proactive communication could be slightly better Alternatives considered [HelloNote](https://www.capterra.com/p/171393/HelloNote/)[Prompt Health](https://www.capterra.com/p/197381/Prompt/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing SPRY Customer Service and Pricing were great! Review Source DH Dino H. Physical therapist assistant Medical Practice Used the software for: Less than 6 months ### "Spry review" August 24, 2024 5.0 Spry has made a positive impact on my clinic by streamlining documentation and billing. The app is organized and easy to use Pros The Customer support was amazing and timely on response. Cons Small coding error that were eventually updated which made me like SPRY better than my last EMR. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Cost savings and better billing management Review Source KP Kay P. Clinical Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple, User-Friendly EMR That Improves Our Daily Workflow" September 2, 2026 5.0 Pros it is simple, user-friendly, and easy to incorporate into our daily workflow. The system makes many administrative and clinical tasks more efficient for both our therapists and front-desk staff. The AI feature is particularly helpful. It significantly reduces documentation time, and evaluations can be completed much more efficiently. The AI assistance helps streamline the documentation process while still allowing the therapist to review and make necessary adjustments. I also find the insurance eligibility verification feature very convenient and easy to use. The billing and scheduling management tools are straightforward and help our administrative team manage daily operations more efficiently. The newer features, such as the revenue reports and task board, have also been valuable for managing the business and keeping track of important tasks and responsibilities. Overall, SpryPT has helped make both our receptionist's and therapists' jobs easier, more organized, and more efficient, allowing our team to spend less time on administrative work and more time focusing on our patients. Cons the system could be improved is user permissions and access levels. For a growing practice, it is important to have more flexibility in controlling what different staff members can view or access based on their roles. We have found that customizing access for certain employees can be challenging when we do not want all employees to have access to billing or other information that is not relevant to their position. I would like to see an AI feature for daily follow-up/treatment notes as well. Having AI assistance for these notes would make the documentation process much easier and more efficient, reduce the time therapists spend on documentation, and allow us to focus more on patient care. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.