---
title: "SPRY Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is SPRY the right Physical Therapy solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/10002555/SPRY/reviews/"
page_type: "reviews"
language: "en"
---

SPRY

4.8 (64)

[View alternatives](https://www.capterra.com/p/10002555/SPRY/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 17th, 2026

# Reviews of SPRY

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

Trina S

Owner Physical TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“Its intuitive design and streamlined workflows have made daily operations much more efficient, while the hands-on onboarding and ongoing support ensure issues are quickly resolved without disrupting clinic flow.“

March 25, 2026

JL

Justin L

Clinic owner, operator and directorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years.

“In addition to the billing complications, we have had multiple partners from various payers reach out and say that they were treated very rudely by the prior authorization and billing teams. When we tried to find out who was responsible, we found that the team was using fake names to submit for prior authorization and billing.“

July 9, 2026

CV

Christopher V

Physical ThearpistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months.

“They are consistently updating the user interface based on user feedback to make use more streamlined, they make custom adjustments in a timely manner for my practice, and respond to queries within 24 hours most of the time and get to work on the things that need work.“

November 12, 2025

Trina S

Owner Physical TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“Spry is solving several key challenges we faced with previous EMR systems, particularly inefficiency, poor usability, and lack of meaningful support.“

March 25, 2026

TM

Tyler M

Owner, PT, DPTHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months.

“The AI-powered features helped streamline documentation and administrative tasks, saving valuable time throughout the day.“

June 12, 2026

JL

Justin L

Clinic owner, operator and directorHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years.

“We have since discontinued our the billing services with them and have yet to receive any recompence for the lost revenues caused by repeated incompetence by their billing team.“

July 9, 2026

KB

Karen B

Owner and Practicing Physical TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“The thoroughness and user-friendly design of the documentation process, especially with the use of AI Scribe, has made completing clinical notes much faster and easier. “

September 29, 2025

MJ

Meghan J

Front Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“Sometimes we are not able to find uploads that a patient has provided from their home computer or mobile device, so we need to have the patient provide documents and/or information again.“

January 23, 2026

## Showing most helpful reviews

Showing 1-25 of 64 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Trina S.  
Owner Physical Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Software and Excellent Customer Service."

March 25, 2026

5.0

Spry is solving several key challenges we faced with previous EMR systems, particularly inefficiency, poor usability, and lack of meaningful support. Its intuitive design and streamlined workflows have made daily operations much more efficient, while the hands-on onboarding and ongoing support ensure issues are quickly resolved without disrupting clinic flow. Additionally, Spry addresses gaps in billing and business visibility by providing dedicated billing support and robust reporting tools, allowing us to better manage insurance versus cash-pay services and clearly understand our clinic’s financial performance. As a result, we’re operating more efficiently, collecting revenue more effectively, and making more confident, informed business decisions.

Pros

Spry has been a game-changer for our clinic, primarily due to its intuitive design, seamless onboarding, and exceptional ongoing support. The platform is easy to learn and navigate, allowing our team to become efficient quickly, while Spry’s team handled our migration and continues to provide hands-on guidance through dedicated clinical and billing account managers. Their support has improved both our workflows and revenue processes, especially by optimizing insurance and cash-pay systems. Additionally, the robust reporting tools give us clear insight into profitability and operations, helping us make smarter business decisions. Overall, Spry has not only increased our efficiency but also strengthened my confidence as a clinic owner.

Cons

One downside of Spry is the occasional system glitches. While they aren’t frequent, they can be frustrating when they occur—particularly when the HEP program doesn’t sync with the note as expected, requiring extra time to correct.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing SPRY

Robust AI system, responsiveness of customer support

Switched from

[HENO](https://www.capterra.com/p/161918/HENO/)

Heno is cumbersome and inefficient. It made every aspect of hard on our employees. Everyone hated it equally.

Review Source

Steven K.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Experience Overall"

December 10, 2025

5.0

The customer service is phenomenal. There is great attention to detail and prompt resolution of any problems.

Pros

The system is simple and easy to use. The documentation interface is clean. I like the integration of billing and EMR with a two interface.

Cons

Nothing at the moment. I do not have anything negative to say. I believe the company is doing an exceptional job.

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

Spry was more reasonably priced. Prompt was too expensive.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Poor customer service with WebPT and rising prices

Review Source

KB

Kelly B.  
Physical therapist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Spry review"

December 4, 2024

3.0

Neutral; I like that it is a more modern system but definitely has some improvement needed

Pros

Easy scheduling and automatic emails to patients

Cons

Frequent glitches and system crashes have occurred

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Unknown….used spry since I started working for company

Review Source

Response from Spry Therapeutics

December 11, 2024

We're sorry to hear about the recent feedback you shared. We take client feedback very seriously and want to help resolve it. We'd appreciate it if you could share more details at customersuccess@spryhealth.care. This will help our team investigate and resolve the issue as quickly as possible

VR

Verified Reviewer  
Physical therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Efficient and Supportive Every Step of the Way"

May 4, 2026

5.0

Overall, my experience with Spry has been very supportive. They have been very focused on ensuring that the platform is effectively customized to my practice. And having the support of the credentialing/billing team has been such a relief.

Pros

The Spry team has been extremely supportive and efficient. They truly care about finding workable solutions and make themselves available to troubleshoot any issues that arise. They are extremely responsive to any request that I have had.

Cons

There were some team members that I did not mesh well with, but it could have just been a personality issue.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

Value for price, credentialing and billing support.

Review Source

KB

Karen B.  
Owner and Practicing Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "SPRY has been a game changer for our clinic"

September 29, 2025

5.0

Pros

The integration of documentation and billing, along with the option for them to handle billing, has been very convenient. Customer support has been excellent, consistently providing helpful assistance. The weekly billing meeting help with communication on challenging claims. The new Customer success manager gives us a point person to reach out to with questions regarding software changes and follow up on other issues. They are always making improvements and releasing updates. The thoroughness and user-friendly design of the documentation process, especially with the use of AI Scribe, has made completing clinical notes much faster and easier. The efax AI reader make creating and scheduling new patients quick and easy. Therapists are easily able to schedule their clients for future appointments right from their treatment rooms.

Cons

When reviewing the AR and Patient collection reports, it is not straightforward to access the Charge ID in order to view the ERA or claim history, or to navigate to the billing section of the patient account. Currently, I have to exit the report, go to the patient tab, search for the patient, then open the billing tab within the patient account, and finally click on the Charge ID to find the information I need.

Switched from

[Netsmart Helper](https://www.capterra.com/p/134608/Helper/)

SPRY allowed our clinic to move to a fully integrated documentation, billing and RCM system with a billing service option.

Review Source

AW

Alex W.  
Physical Therapist - Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "SPRY User Experience"

November 15, 2025

5.0

Pros

Spry has been the best EMR experience I’ve had as a physical therapist. The platform is clean, intuitive, and flexible enough to handle the unique needs of a cash-based practice. What really sets Spry apart is the level of attention and detail their team brings. Any time I’ve needed help with customization or workflow changes, they’ve been incredibly responsive and willing to work with me to get things exactly how I need them. Snehal, my customer success manager, has been phenomenal from day one. She listens, communicates clearly, follows up consistently, and truly goes above and beyond to make sure everything runs smoothly. Having someone that reliable and invested in my success has made a massive difference. If you're considering an EMR that actually supports the way you practice, Spry is the one. Highly recommend.

Cons

It would be nice to be able to make changes to the EMR structure myself like some other EMR companies, but I believe this update is in the works.

Switched from

[PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/)

Greater ease of use. The SPRY system is very streamlined and easy to use, which I greatly value for an efficient workflow.

Review Source

Fabian A.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Horizon Physical Therapy & Wellness SPRY review. "

May 26, 2026

5.0

Our overall experience with SPRY has been great. Very accessible, great onboarding, and help in a very timely manner.

Pros

Fast accessibility - Spry uses Slack to communicate basically 24/7. We receive a fast response from the team within a few hours max about any questions or concerns we may have.

Cons

Spry has been great. Feedback wise, the one thing I can think about has been a few communication issues, which were resolved quickly.

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

On-boarding team was great, cost was less with SPRY

Review Source

MJ

Meghan J.  
Front Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Easy to use product with very responsive and helpful customer service"

January 23, 2026

4.0

Overall, our clinic has been satisfied with the switch to Spry. It is very user friendly and we are able to complete our daily tasks quickly and efficiently.

Pros

The system is easy to use and is very customizable to the needs of our clinic. Customer service is very responsive and quick to complete requests.

Cons

Sometimes we are not able to find uploads that a patient has provided from their home computer or mobile device, so we need to have the patient provide documents and/or information again.

Switched from

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)

Dissatisfied with the ability for customization, billing was not completed in a timely manner to insurance or patients.

Review Source

MJ

Marco J.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Outstanding customer support and ease of use"

May 20, 2026

5.0

Pros

The ease of documentation with SPRY as well as the outstanding customer support have made our lives much easier! Highly recommend SPRY!

Cons

We are still navigating through all of the available tools so we have not had a chance to cover everything yet. No cons noted at this time.

Alternatives considered

[InsightEMR](https://www.capterra.com/p/109728/InsightEMR/)

Reason for choosing SPRY

SPRY looked to be very intuitive, efficient, and user-friendly.

Review Source

BL

Breanna L.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "SPRY review "

May 4, 2026

4.0

Rough start, however, getting smoother as we go. Still ironing out the bumps but overall significantly improved from the start.

Pros

The attentiveness of staff has been great while we work through the initial bumps. The AI is very helpful and has streamlined our documentation.

Cons

The software and team did not appear prepared for clinical rules, such as certain documentation guidelines. Once speaking with their on-staff Physical Therapist, she was able to clear up some of these concerns and teach the team what is appropriate. However, we still run into challenges to today.

Switched from

[OptimisPT](https://www.capterra.com/p/135714/OptimisPT/)

Wanted AI integrated and wanting billing and authorization integrated

Review Source

CL

Carlie L.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Efficient, Easy EMR"

November 14, 2024

5.0

Overall Spry has made it easy to complete patient notes on a daily basis, ease of scheduling as well. More pros than cons

Pros

Documentation is made very easy. It is carries over the info from the last session which makes it faster to complete your daily note and add or delete what you need.

Cons

Sometimes glitches occur with the notes and where you have to delete the appointment and start over. Occasionally slow loading times.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Employer decided we were outgrowing Jane and spry would make our documentation and other jobs easier

Review Source

KM

Kelley M.  
physical therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Efficient documentation"

November 20, 2024

4.0

Pros

everything is in one place allowing for ease of moving through documentation

Cons

system gets glitchy and patients can create multiple profiles

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

size of company was too large for last software

Review Source

MM

Megan M.  
Director, Clinical Administration  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Thankful for Spry!"

November 14, 2024

5.0

It has been a huge help for our company -- the customer service is great too.

Pros

Ease of use and capability! It is a big help for keeping all of us organized.

Cons

sometimes the benefits checks are not correct.

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Jane could not do as much and we wanted a one stop shop for all our needs.

Review Source

MM

Michelle M.  
office manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great customer service and individualized attention"

September 1, 2024

5.0

I like the EMR and it is easy to ask them to tailor it to our needs and they try hard to customize it for us. Billing is efficient. There is a lot of individualized attention and they are so friendly! Overall, we trust them and know they seem to really care about our business's success and us as business owners, and we enjoy working with them.

Pros

awesome customer service! Quick responses to questions/concerns. They make every effort to problem solve any issue that arises quickly. No delay in getting bills out and collections are good.

Cons

There is not much training on the EMR system. It is some figuring out as you go. Having said that, it is very easy to slack message them with any questions about the EMR and we get quick responses

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Because WebPT is awful-they lost us money by not billing or following up timely on denials, they wrote off balances without our auth, were impossible to communicate with (except for our awesome success manager) and they were expensive. They got too big and we were ignored in general and not taken seriously.

Review Source

NZE

Nilma Z. E.  
Clinicial Coordinator and Provider  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Best EMR I have used and tried 3 for my practice before SPRY"

May 8, 2024

5.0

I am extremely satisfied and recommend this software to any physical therapy private practice owner. I tried 3 software in the past 3 years and this is by far the best, especially with customer service. They answer the questions within 5 min. Our onboarding was fantastic.

Pros

The customer service is superb. The EMR system is excellent for documentation and continuity of care. The HEP can be emailed to the patient within the program; so no need for another software. The SOAP notes are easy to write but thorough.

Cons

I would like to have a "store" integrated for cash-based services. We sell bandages and offer laser and shockwave therapy. We can't account for this in the system and need to use Excel. I would also like a patient portal where we can communicate with the patients and have them write reviews directly from the portal.

Alternatives considered

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Reason for choosing SPRY

Price and updated UI. WebPT needs a facelift. It looks very 2000 and the system requires a lot of user training which means that it is not intuitive. Learning a new program takes time and time means money.

Switched from

[MWTherapy](https://www.capterra.com/p/139922/MWTherapy/)

It would take me 4 hours for documentation.

Review Source

BD

Bryan D.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great start up company "

June 12, 2024

5.0

I have been very happy with SPRY. The customer service and interaction with the SPRY staff have always been productive and I feel they have my clinic's best interest in mind. The speed of documentation has been improved and our reimbursement is up compared to our last EMR/billing solution.

Pros

Customizable nature of the EMR with a staff that is willing to listen to your clinic's specific needs. They have the best customer service of any EMR I have used. Onboarding was also the easiest and best experience I have had with any EMR. Finally, the price is more reasonable than WebPT - especially when you consider what is included and not charged as "ad-on" modules.

Cons

They do not, yet, as polished as the more established EMRs offer

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Cost was the first reason - SPRY is a much better cost for service option. We also needed a better billing solution and SPRY offers that at a lower cost than WebPT. And, lastly, I was looking for a company that offered better customer service.

Review Source

KM

Kenneth M.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Excellent EMR and RCM platform and great customer service"

August 5, 2024

5.0

It was a very easy transition and the customer support has been fantastic. Communication with the SPRY staff has been better than any EMR we have used in the past. Our collections and days in AR have improved significantly since we started using SPRY.

Pros

I am very impressed with the EMR as a whole. Very easy to use and customizable. The SPRY customer support team has been fantastic and the billing/collections team has significantly improved our collections and decreased the amount we have to wait to collect.

Cons

Not as many reports available as some EMRs but they are working on new reports weekly.

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

Primarily cost and customer support. Offered many of the same features for a lower price.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Customer Support and frequent outages primarily.

Review Source

MD

Marc D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Hands down best EMR system out there"

August 14, 2024

5.0

There is not another EMR system that I could imagine working with or using. The innovation and progressiveness Brij and his team have shown make this a platform I am excited to partner and expand with

Pros

The customization. We have been able to build out a system that works for us. Response times to our concerns are less than 24 hrs

Cons

Getting on the same page took a little time. In order to understand where each other were coming from we had to overcome some cultural boundaries

Switched from

[Jane](https://www.capterra.com/p/178984/Jane-App/)

The need for more customization and automation. Jane App was not as responsive as Spry to these needs

Review Source

MS

Melissa S.  
Physical Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Spry is a great, user-friendly, new-age EMR system, streamlined for outpatient therapy"

November 14, 2024

5.0

Very good. This has been the most user friendly EMR system that I have used and has allowed me to focus more on clinical care and less time on excessive administrative work

Pros

User-friendly, streamlined way to input clinical documentation, tailored specifically to outpatient therapy

Cons

Overall no complaints but it would be helpful to have smart-phrases and tables/grids to further organize objective data

Review Source

CB

Cowan B.  
Owner, Physical Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Excellent Experience with Spry"

August 7, 2024

5.0

Pros

Ease of use, documentation flow very easy to navigate, strong billing, and prompt communication with excellent customer service from the Spry team

Cons

Proactive communication could be slightly better

Alternatives considered

[HelloNote](https://www.capterra.com/p/171393/HelloNote/)[Prompt](https://www.capterra.com/p/197381/Prompt/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing SPRY

Customer Service and Pricing were great!

Review Source

JL

Justin L.  
Clinic owner, operator and director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good EMR, TERRIBLE billing and prior authorization services."

July 9, 2026

2.0

The only part of the experience that has been positive is the EMR use. I would seriously caution anyone from using the prior authorization or billing services. The experience with those teams has been extremely frustrating, sapping money and time from our business.

Pros

The EMR software works well and is routinely updated and improved upon. It is intuitive to learn and use.

Cons

The billing services they provide have been dismal. We have lost thousands of dollars due to improperly submitted claims. We monitored billing closely and reached out routinely, to request corrections and timely billing. Unfortunately, this was often met with unkept promises that resulted in denials that could not be appealed in quite a few cases. We have since discontinued our the billing services with them and have yet to receive any recompence for the lost revenues caused by repeated incompetence by their billing team. In addition to the billing complications, we have had multiple partners from various payers reach out and say that they were treated very rudely by the prior authorization and billing teams. When we tried to find out who was responsible, we found that the team was using fake names to submit for prior authorization and billing. Thus we were unable to identify who was calling under our companies name and mistreating our partners.

Review Source

JS

Jeff S.  
Owner and Physical Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Grateful for the partnership "

July 10, 2026

5.0

I will state again that every person we have worked with at SPRY has been exceptionally professional, kind and patient. The products they provide are top shelf and highly effective. The option to create our own templates and modify the EMR is so unique. The billing team and auth team have made our cash flow much better than our prior system.

Pros

What I like most about SPRY is the SPRY employees who we have worked with. Very professional and accommodating and patient. Specifically, \[sensitive content hidden\] have been God sends.

Cons

Onboarding was confusing and we went live too soon. However, even though we had to work through several problems the SPRY team made the problem solving process good. Part of the difficulty of using the new EMR was not being fully prepared before we were using it in real time with patients. We have had to really watch our authorizations to make sure they are getting done but this is smoothing out

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

Price was a major factor but also the ability for SPRY to adapt the EMR to our needs and the billing integration with the EMR .

Switched from

[OptimisPT](https://www.capterra.com/p/135714/OptimisPT/)

Integrated platform and cost. Also SPRY hosted me at PPS in Orlando. I was very impressed with the team. Highly professional.

Review Source

Jeffrey L.  
Physical Therapist  
Medical Practice  
Used the software for: 6-12 months

### "Excellent team. Frequent Updates. Modern Features."

July 15, 2026

5.0

Overall, I would say that working with Spry has been a significant upgrade from our prior EMR service. The product is evolving rapidly and while I really like where we are at now in less than a year, I am more excited to see how it continues to evolve the next few years. As with any major switch, the transition can be challenging but at the end of the day I am very happy we made the move.

Pros

The main thing that I have enjoyed with Spry is the lack of add-on costs. With our prior provider, we would be hit with fees for text message reminders, AI integration, online scheduling, etc. With Spry, we are locked into a monthly fee that includes all of these extras. I've also enjoying working side by side with Spry as the AI integration has gradually evolved. It is exciting to see the frequency of updates/upgrades as you can tell the team is hard at work building and refining their product. I would also say that I've loved the customer service. Between a dedicated Slack channel as well as bi-weekly meetings, we've been able to refine our product to fit exactly what we want for our clinic.

Cons

The biggest con that I could say I have had with Spry is the glitches or bugs that come with the frequent upgrades. It is not unusual for a new feature to cause a few issues in other areas. The Spry team is quick to respond but I would expect this is typical of any company that is putting out updates as frequently as they are. The AI itself tends to take plenty of time to review/re-read to the point where it doesn't save quite as much time as I would like.

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

Spry had better pricing with a locked in 5 year agreement. They also seemed like a newer, small company that would be more personalized to exactly the setup we wanted at OPTS.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

WebPT had not evolved over the past 10 years of using their product. They were beginning to charge for every additional feature (text reminders in particular). Notes continued to take way longer than they should and were extremely tedious. I was excited to work with a company that was utilizing AI and scribe integration.

Review Source

YD

YOUSELINE D.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "A powerful, user‑friendly and affordable EMR"

July 27, 2026

4.0

Our clinic has been using Spry for over a year, and Spry’s interface is clean and easy to navigate, and the AI‑assisted features genuinely improve productivity. Customer support is responsive and helpful, and updates are frequent, showing ongoing product improvement. The overall functionality, speed, and workflow efficiency make Spry a reliable and effective EMR solution.

Pros

I like the fact that I can customize the EMR to meet the requirements of our clinics. Amazing scheduling system, easy to use, very affordable, amazing customer support.

Cons

Many of the reports that I need are not part of the system. There is still room for enhancement—particularly in customization options for different reports and KPIs.

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

Many positive reviews from different platforms after research, customization options, and affordability.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

became very expensive and very unresponsive at time.

Review Source

JH

Jered H.  
Owner Physical Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "SPRY - a game changer for physical therapy clinics"

August 5, 2026

5.0

It was been absolutely great. I switched from Simple Practice and it has been night and day difference. I am much less stressed doing clinic tasks and am able to put more focus into my patients.

Pros

\- Ease of communication with their employees for help - RCM services making claim submissions so much easier - Much more efficient in my daily clinic tasks (scheduling, billing, documentation) - Smooth onboarding process

Cons

NA - I have nothing bad to say about SPRY as every system takes time to learn the ins and outs. Now that I have been using it for 4 months and have learned how to navigate everything it is going great.

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)

Reason for choosing SPRY

I liked SPRY's RCM services and also felt like they were on the leading front of AI to help make clinic work as efficient as possible.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

I felt like i only had an AI bot for support and had too many headaches with claim submissions

Review Source

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