# events500i Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is events500i the right Venue Management solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10002618/events500i/reviews --- events500i 4.9 (23) [View alternatives](https://www.capterra.com/p/10002618/events500i/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of events500i Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews SH Sandon H Operations ManagerEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “The Events500 team worked closely with us to navigate this and delivered tailored solutions that ensured a smooth and successful integration.“ April 8, 2025 TF Terrie F Conference and Events Sales Office SupervisorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “We found the configuration quite difficult due to our unique business model, however we feel that it didn't help that we had a lack of experience with the product.“ April 7, 2025 TF Terrie F Conference and Events Sales Office SupervisorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “The screenshots and visual aids, along with the help videos are a great tool for the software. Despite still learning our way around, we are extremely pleased that we made the change.“ April 7, 2025 TF Terrie F Conference and Events Sales Office SupervisorHospitality, 51 - 200 employeesUsed the software for: 6-12 months. “Features can be quite advanced, however you can utilise as much or as little as you need due to it's user friendly toolbars.“ April 7, 2025 MS Malene S Director of Venues and EventsHigher Education, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “A great tool for us to monitor performance against targets through visual means.“ April 10, 2025 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PF Paul F. Director Events Services Used the software for: 6-12 months ### "Highly Recommended. " May 13, 2026 5.0 Excellent. We migrated from a US-based events booking system which was far more rigid, but have found Events500 to be far more flexible and adaptable, which suits our needs perfectly, as a multi-purpose venue. Pros Customer support is excellent and very responsive. Easy to use. Very adaptable to suit our organisation. Offers excellent value for money. Cons We haven't found anything yet! Anything which doesn't work as we would have hoped has been discussed with the support team and quickly/efficiently rectified. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Due to the functionality enhancements Event500 offered. Review Source MS Malene S. Director of Venues and Events Higher Education Used the software for: 6-12 months ### "A welcomed change" April 10, 2025 5.0 Working with Events 500 has been a refreshing and positive experience. From the moment we reached out for a demo to signing the contract, going live and the months that have followed their attitude towards us has not wavered. There has always been clear communication, engagement and a sound understanding of our requirements which has ensured effective collaboration. Pros \- We have really appreciated how open they are to working with us and our industry-bespoke practices. - They are quick to respond to all emails; whether support issues, system queries or development requests. - The look and feel of the system. - Table Planner has wowed the whole team. We're excited to monitor the potential this feature can offer as it already adds value to us and our clients by enabling them an element of control over their dining events. - Our finance set up in non-negotiable, the team took time to understand this and develop a solution that works for us. - Having a live "working quote", rather than having to save multiple versions - this has saved a lot of time-consuming processes for the team and helps us to ensure accuracy in that we're always working with and reporting on actual revenue. - Dashboard feature has been very well received by the team. A great tool for us to monitor performance against targets through visual means. Having a full reporting suite that sits behind this enables us to delve further into specific fields if required. Cons Our set up can perhaps be considered more complex than most but adding catering items to bookings has proven a time-consuming task for the team. For similar reasons unique to our business, if a booking changes from Internal to External there's no easy way to switch the items over. Switched from [KxResidential](https://www.capterra.com/p/127089/KxResidential/) Procurement review for which we had to review our system requirements and reach out to a number of event management system solutions. They were all scored against our requirements before a decision was made based on the outcomes. Review Source Response from events500 May 19, 2025 Hi Malene, Thank you for your detailed and positive feedback. We're thrilled to hear how well Events500 has supported your team and we truly value your insights. It’s been a pleasure working with you so far, and we look forward to continuing to build on our successful partnership. - Michelle Bridge JJ Jess J. Wedding Manager Events Services Used the software for: 1-2 years ### "Easy to use and helpful for tracking" April 8, 2025 5.0 It has made a huge difference in keeping track of our enquiries, we are now able to run reports and look at our revenue easily. Pros Being able to keep track of following up enquiries and the use of the task diary. Cons It would be great to be able to edit a function sheet quicker, rather than going into items booked and clicking individual items. Not really an issue just a nice to have! Review Source Response from events500 April 15, 2025 Dear Jess, Thank you very much for your review. I'm pleased to hear you're seeing the benefit of being able to effectively track and respond to your enquiries in particular. I believe our support team has been in touch to tell you about our Meeting View which should be a quicker way to edit your function sheets so I hope that helps. SH Sandon H. Operations Manager Events Services Used the software for: 1-2 years ### "Indispensable at this point" April 8, 2025 5.0 While there are still many features yet to explore, implementing Events500 has proven to be one of the best decisions we’ve made—both for our team and the wedding couples we support. Pros As our business continued to grow, we recognised the need for a system that could be tailored to our venue and bring greater clarity and efficiency to our team. Our goal was to manage everything within a single, integrated platform—from initial enquiry through to billing and document management. After exploring a wide range of platforms across various price points, we chose Events500 following an online demonstration and video consultation. It offered all the core functionality we required, along with invaluable additional features such as table planning and menu selection, which have significantly reduced administrative workload across the team. It’s also worth noting that we introduced the added complexity of operating within Google Workspace as our primary communication and storage solution—unlike the majority of users who rely on Windows and Outlook. The Events500 team worked closely with us to navigate this and delivered tailored solutions that ensured a smooth and successful integration. Cons Naturally, no solution is entirely off-the-shelf. A considerable amount of time was invested in configuration and customisation, but more than a year on, we consider the system indispensable. Switched from [Pipefy](https://www.capterra.com/p/144848/Pipefy/) Pipefy just didn't have the functionality we needed Review Source Response from events500 April 15, 2025 Thank you for such a fantastic review! We strive to work in partnership with our customers to support them through the transition to a new system and beyond as their business evolves, so we're pleased to hear that your experience has been so positive in this regard. We look forward to a continued successful relationship. TF Terrie F. Conference and Events Sales Office Supervisor Hospitality Used the software for: 6-12 months ### "Catering for unique business requirements." April 7, 2025 5.0 The best aspect is not only the software, but the staff who support this. This was invaluable particularly in the beginning and has led to a close relationship where we feel our needs and questions are important and there has been no such thing as a silly question. The screenshots and visual aids, along with the help videos are a great tool for the software. Despite still learning our way around, we are extremely pleased that we made the change. Pros Flexibility so we can cater many aspects to our specific business needs, which has been particularly important as we are quite a unique business model. Gives our clients more insight into their bookings which makes them feel valued. Features can be quite advanced, however you can utilise as much or as little as you need due to it's user friendly toolbars. Cons We found the configuration quite difficult due to our unique business model, however we feel that it didn't help that we had a lack of experience with the product. We felt a more thorough demo could have helped with initial teething questions. Going forward, it would be useful to have some help files as PDF's rather than videos as sometimes it may not always be the appropriate medium to use if you want to find a quick answer. EG FAQs section of documents rather than purely videos. Review Source Response from events500 April 15, 2025 Dear Terrie, Thank you very much for taking the time to leave such a thorough review. It's great to hear you've had such a good experience with our team and that you see the switch from your old system as a positive change. I have also passed on your feedback re support documents. JG Jessica G. Senior Events Executive Sports Used the software for: 1-2 years ### "Great experience " April 8, 2025 4.0 Very positive, the support team are very efficient and always quick to respond Pros The flexibility to change it to suit your needs, the multitude of different reports available and the reliability of the system Cons Too many layers sometimes to do something simple like add a contact Review Source Response from events500 April 15, 2025 Dear Jessica, Thank you very much for taking the time to leave us a review. I'm glad you feel the switch to Events500 has been a great experience especially with our support team. I have asked one of the support team to get in touch re your comment about adding a contact in case we can offer any ways to make this easier for you. LS Lynn S. Sales & Events Manager Hospitality Used the software for: 1-2 years ### "Happy to recommend " May 25, 2023 5.0 Very happy to be working with Events500i at the venue, its is a huge improvement on our previous system. \[sensitive content hidden\] have been great, during the sign up an setting up process, and with ongoing support. Pros Ease of use -\* event management though the system is simple and most functions are simple to access and quick to use making coordinators more efficient. Diary management is great with very easy to use features to manage enquiries to ensure space is maximized.Reporting - the features are extensive, so you can drill in to the detail of things very easily. It also allows great visibility on users to make sure the team are on track with tasks/ work. Access - with the web based option we can check availability in real time on appointments. Support - \[sensitive content hidden\] and the team are always on hand and very quick with solutions and work arounds. Cons There was plenty of support during the set up process but it can take a little time to get your head around the different "items" and "notes" and what appears where on the contracts/ function sheets. However, once you have your hear around this its easy to use and adapt as you need. Alternatives considered [EventPro](https://www.capterra.com/p/124538/EventPro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing events500i We were 90% decided on a different system having done multiple demonstrations and discussions. A chance call from \[sensitive content hidden\] led to a demo on Events500 and from that initial look i could see the system looked more user friendly. A follow up to go through the features in more detail and the decision was made. The team helped to find the best contract fit for our needs too which was massive help. Review Source Response from events500 May 26, 2023 Hi Lynn, Thank you for your review and feedback! We appreciate your positive comments about the system and your kind words about our support team. We're very happy to have you with us and will continue to provide you with excellent service in the future. Best regards, Michelle Bridge AS Amie S. Events Coordinator Events Services Used the software for: 2+ years ### "Fantastic Team and System" March 24, 2023 5.0 The team are great and are always willing to amend and edit the system to our requirements. It is overall very useful for us to keep up with enquiries and leads, however recent developments such as the client portal and seating plan tool are adding to the great benefits of having Events500i. Pros Events500i is fantastic for inputting our enquiries, creating quotations and giving us prompts to follow up with leads. The support team are great and are very quick at responding to any questions or queries we have. They have helped to tailor the quotations and system to benefit our business and the way that we do things/the way we want everything to look for our clients. Cons If we had to choose something to improve it would be the ease of having our planning documents on the system and being able to add notes and details where they are needed with ease. Sometimes it is difficult to remember where we need to click to change details/timings etc. Switched from [Event Temple](https://www.capterra.com/p/157951/Event-Temple/) To keep up with leads and to integrate an accounting system (Xero). The support team for the other company were also difficult to get hold of. Review Source Response from events500 April 4, 2023 Hi Amie, Thanks so much for the review, we're really pleased you're still seeing the benefit. Re the planning documents, we have a development coming up which should help with that so I've made a note to follow-up with you on that when it's released. From, Michelle @ Events500 VB Vicky B. Accounts manager Hospitality Used the software for: Less than 6 months ### "Moving to E500 was a huge step for us in 2023" May 17, 2023 5.0 We have automated our enquiries straight into here Pros We have had hotel systems over the last 5 years so when choosing a new one we were very specific on what we wanted and what it had to deliver. The training and set up team were amazing, nothing was too much trouble , we had 2 day onsite training to set up and use the system before going live.This helped our team get a feel for it and understand the benefits of using it. importing the data from excel into the system was pretty straight forward and going live didnt take too long.Any little tweaks we have asked for have been implemented very quickly by the E500 team. the support from them is second to none and we are excited to see what they come up with next to help us in the wedding world! Cons We are struggling to use the function sheet option but i think this is due to the way we add so much detail into the event order. Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/) Switched from [Hotel Perfect](https://www.capterra.com/p/127941/Hotel-Perfect/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) we wanted a wedding friendly, easy to use software with a front end CRM option and no one else could offer this in a wedding way. lots of the other software is for hotels specifically and doesnt do quite what we wanted Review Source Response from events500 May 18, 2023 Hi Vicky, It's a pleasure working with you and we're so pleased that the experience of setting up Events500 has been a good one. Our support team are always ready to assist whenever your need it and we're looking forward to some exciting developments in the coming months! Best regards, Michelle Bridge SC Sheldon C. Events Co-Ordinator Government Administration Used the software for: 1-2 years ### "Events Co-ordinator " April 3, 2025 5.0 We have been using E500 since September 2023, the whole experience has been extremely positive, from the training, system set up, to using the software on a day-to-day basis. The support given by the E500 team is responsive and all questions and queries are answered very quickly and efficiently. Requests from us to change the system in various ways, has been met positively, with the E500 team carrying out various enhancements for us. The whole experience of using the events 500 software and working with their team has been extremely good and is highly recommended. Pros The software is fast and reliable and very flexible, we can set up venues, rooms, items relating to bookings, the software moulds to our business and way of working. A highlight of the system for us is the way it deals with customer contracts which can be signed electronically. We have added our own sales and cost prices to bookings which gives us the ability to produce very detailed profit and loss statements for every booked event. Multiple room bookings can be made very easily with little duplication of work, which has saved an enormous amount of time. The task system on the software has become an invaluable way of allocating time and resources for our team to complete key objectives throughout the booking process. Cons E500 has a large number of preset reports, the E500 team have been happy to add any new reports that we have requested, it would be nice if the report writer could be amended by the user so we could create our own reports. Review Source Response from events500 April 15, 2025 Dear Sheldon, Thank you very much for taking the time to leave such a detailed review. It's great to hear that you've had such a positive experience. It's been a pleasure to work with you and look forward to our continued partnership. GB Georgia B. Sales Manager Hospitality Used the software for: 1-2 years ### "Events 500 review from DN4Events" May 15, 2025 5.0 Fabulous, the documents that go out to clients look very professional so helpful the reports do make my job so much easier and save me so much time. Pros Events500 is easy to use and so detailed. The best thing about it is the support team they get back to you in minutes and are so helpful with step by step instructions with screen shots. Cons That we cannot remove items we no longer use Review Source Response from events500 May 19, 2025 Hi Georgia, Thank you for your wonderful feedback! We're delighted to hear that Events500 has been easy to use and that our support team has been helpful with quick responses and step-by-step guidance. We do have a way to deactivate Items so they don't appear in your Items list so I've asked one of our support team to get in touch to advise. We look forward to continuing to support DN4Events! - Michelle Bridge AH Ashlie H. Head of Events Hospitality Used the software for: 2+ years ### "Great System!" May 22, 2025 5.0 I have used many different Event systems within my career, however this is by far the simplest. It is visual and self explanatory. Easy to update or edit to your preference if you want something specific. Pros So very easy to use and self explanatory. Easy to update and edit anything back of house. Easily accessible as it is Web based instead of Desktop Cons Only con i can think of is when printing function sheets, if you batch print them and one falls over several days, it prints day 1 - day 5 individually rather than as one whole function sheet. Which for us as a business isn't useful Review Source LM Louise M. Corporate Events Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Conferencing System" April 10, 2025 4.0 All great, we had issues with the invoicing and Xero but this was sorted to the companies needs Pros Its easy to use, clear to use and has everything in one place, such contract, invoice, customer summary. Cons Can't think of anything that I don't like. Review Source Response from events500 May 19, 2025 Hi Louise, Thank you for your kind words about Events500. We're glad to hear it’s been easy to use and meets your needs with everything in one place. We look forward to continuing to support your venue's needs! - Michelle Bridge FS Fiona S. Group Head of Sales Hospitality Used the software for: 2+ years ### "Revolutionized the way we work " May 30, 2023 5.0 Before events500i, we were very much a paper office; proposals went over via email, contracts were done as a Word doc then the event function sheet was done in another Word doc before we then did the invoice in Excel. Transferring so much data from one document to another in such a busy office meant we all made silly mistakes. Pros Having the ability to do everything from proposals to contracting to final details and invoicing on the go made so much sense. There are fewer errors as the proposal creates the contract which then creates the function sheet and invoicing and it's made us a lot more efficient in the process. Cons Nothing really. If I have to say something, it would be that with the older version, you could click and drag a booking if you needed to change a room or move a date. Reason for choosing events500i The produce did what we wanted and needed it to do. The price was good and the customer service was superb. Review Source Response from events500 June 13, 2023 Hi Fiona, Thanks so much for taking the time to write a review, and great to hear that you're seeing increased efficiency from using Events500. Best regards, Michelle CA Charly A. Head of Commercial Sales Events Services Used the software for: 2+ years ### "Couldn't be without events500i" March 28, 2023 5.0 We have a very large site and it is hugely beneficial to be able to see quickly and easily which areas are available on which date, and which aren't.Reporting is also something that wasn't hugely done before. We can now report on our profit forecast as we have factored supplier costs in and added an uplift, so we can see more than just the hire fee, but also everything that has been upsold as well which is proving invaluable. Pros We can make it work for us in our way, which is brilliant. The team understand that it is never a 'one size fits all' situation for event management and that is so evident. We can have multiple venue areas, whatever note types we want, items and packages galore and reporting on whatever we might need which is brilliant. It has made such an impact in my role here, as it means that everything we need to know is all in one place. Cons I struggle with the email feature, as it doesn't always feel like the right way to contact people, so I will copy and paste things instead. It is SO picky as well but sometimes the font doesn't match up, and some lines will look different to others on a contract and I struggle to change it! Nowhere near the end of the world though. Review Source Response from events500 April 4, 2023 Hi Charly, Thanks so much for taking the time to write a review for us. Great to hear that you've seen such a benefit from Events500. Noted your point on the fonts, we'll take a look at that for you. And please let us know if you have any questions on emailing from the system! From, Michelle @ Events500 NJ Nigel J. Business Director Hospitality Used the software for: 2+ years ### "An excellent event management system. " July 17, 2023 5.0 I've worked with events500 for over 3 years and events500i for the last 18 months. Having worked with other event management/booking systems in the past, I really wouldn't use anything else. I would recommend events500i to any venue or business considering such as system. It's extremely flexible and can be adapted to the individual business requirements. Excellent customer service and support from the events500 team. Pros User friendly and works so well in our business. Cons Nothing! It works perfectly well for our business. Review Source Response from events500 July 18, 2023 Hi Nigel, Thanks so much for your fantastic review and for your continued support. Always a pleasure working with you and the team. Best regards, Michelle AR Amy R. Head of Events Hospitality Used the software for: 2+ years ### "Easy to use and reactive development team." May 16, 2023 5.0 We transferred from events500 to events500i and had full training on this, we have utilised alot more features and look forward to seeing the new developments as they are released! Pros We rely of events500i to make our paperwork for event days, all payments are tracked through the system as well as staff members tasks to ensure all our events are well managed and planned. The team at the end of the phone and emails are always so responsive and any feedback we have given them on the system has been modified and changed. Cons The formatting of text, some text needs to be highlighted/coloured to ensure it stands out to the team, this then causes the text to become disjointed and drop onto new lines. Review Source Response from events500 May 17, 2023 Hi Amy, Thank you for the great review. We really value your feedback. We're always focussed on making improvements to Events500 and I understand support have been in touch regarding text formatting. Best regards, Michelle Bridge DP Dan P. Venue Manager Hospitality Used the software for: 1-2 years ### "Excellent software that has made the whole hospitality experience more streamlined " July 13, 2023 5.0 Diary management is excellent and stream lined our sales process. With operations and sales all able to view the upcoming business it reflects in the product we can deliver as no nasty surprises are lurking around the corner Pros The team at E500i made the change over very easy and the continued support is excellent Cons When used correctly E500i is ideal. When we call with an issue 99% of the time its user error Review Source Response from events500 July 18, 2023 Hi Dan, Thank you very much for taking the time to write a review for us. The diary is a key area of the software so we're really pleased to read your positive comments on that specifically. Best regards, Michelle JB James B. Marketing & Hospitality Manager Hospitality Used the software for: 2+ years ### "The Cutlers Hall " July 7, 2023 5.0 We have streamlined our business over the past 5 years and continue to do so, a massive part of this is with Events500i. Pros We introduced Events500 around 5 years ago. The ease of this service compared to previous methods has being revolutionary to the way we operate. Cons Now Events500 has gone to a full online platform, we have no negative comments Reason for choosing events500i Ease of use, customer service & ease of installation Review Source Response from events500 July 12, 2023 Hi James, Thanks for your review. We're very pleased to heard that you're still seeing the benefits of using Events500. Best regards, Michelle AD Agi D. General Manager Hospitality Used the software for: 1-2 years ### "Great system, perfect for our needs" July 10, 2023 5.0 The whole transition process has been really smooth. We have hugely reduced our admin time and increased efficiency across the office. We have also improved the customer experience. Pros Events 500 has been a really smooth transition from our old system. It has made many of our processes much simpler and reduced our admin time across the office. The team behind Events 500 are incredibly helpful and respond immediately to questions and queries. Cons Some of the sequencing and formatting could be improved Review Source Response from events500 July 13, 2023 Hi Agi, Thanks so much for your fantastic review. We're very pleased to hear how much Events500 has cut down on admin for you. Best regards, Michelle JK Justine K. Group Head of Commercial Sports Used the software for: 2+ years ### "Great product " July 11, 2023 5.0 The support team are always on hand with queries and come back with resolutions really quickly. Rarely any outages or issues with access to the system Pros The reporting features on the new system make it easy to pull various reports although some could be improved Cons It would be great to have the option if you wanted reports pulled on net or gross. It would also be really useful to have event summary and forecast report merged Review Source Response from events500 July 13, 2023 Hi Justine, Thanks very much for taking the time to leave us a review. We are always working to improve the software and user feedback is especially important, so I've passed your comment about reporting on to our support team. Best regards, Michelle HD Helen D. Conference & Events Sales Manager Hospitality Used the software for: 2+ years ### "Review of E500" July 7, 2023 5.0 Very good. Good level of support. Pros Ease of entering a booking and creating a function sheet Cons Moving dates and rooms. It used to be easier in the version before Review Source Response from events500 July 13, 2023 Hi Helen, Thanks very much for your review. We're always keen to make sure the software is as easy to use as possible so I've passed your comment about moving bookings on to our support team. Best regards, Michelle TG Tracey G. Reservations Co-ordinator Events Services Used the software for: 6-12 months ### "Intuitive and easy to use" March 10, 2023 5.0 Pros Easy to use. I love the task list to remind me what needs to be completed. Cons Nothing I particularly dislike about events500i. Review Source Response from events500 March 14, 2023 Hi Tracey, Thanks so much for the review. We really appreciate it. The Events500 Team Similar Products Featured