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PhonePad is a phone call logging software that allows users to quickly log incoming and outgoing calls, take detailed notes, and maintain a complete history of phone interactions with clients. The software provides individual user inboxes for receiving messages, color coding and icons to identify message status, integrated searching to easily find messages, the ability to organize messages into folders, and automatic storage of client contact information in the address book. PhonePad also enables remote access so users can access phone messages from anywhere, real-time monitoring of company-wide phone activity, automatic workstation updating, and zero-configuration automated server discovery on the network. Free 60-day trial with no obligation or risk (no credit card required).
Provider
Cybercom Software
Located In
Australia
Deployment
On-Premise Windows
Training
Videos, Documentation, Webinars
Support
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat
Small to midsize businesses, call centers, medical practices, law firms, law enforcement, military, Federal and Local Government, customer service departments, real estate offices, service providers.
Content Source: PhonePad
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PhonePad Reviews
"PhonePad is a great investment and if you are not using it, you are missing out!"
Overall: Our experience with PhonePad and Cybercom Software has been amazing. They have great staff and fantastic software that speaks for itself as soon as you begin using it. It is such a joy to eliminate the need to chase around tiny pieces of paper and to eliminate the pink notes everywhere.
Pros: It's extremely easy to use and keeps all messages in one place. I love the ability to add follow up notes and to print out the messages if the need arises. I've always had fantastic customer service from the company any time I've had a question about PhonePad. We have been using PhonePad for many years and look forward to many more years with them.
Cons: I honestly cannot think of anything I do not like.
Vendor Response
"PhonePad - a useful addition to a small office"
Overall: Good. The first installation takes a while, installing on a server and then on all work stations, but once that's completed it runs, as noted above, in the background and does exactly what it promises to do.
Pros: It functions quietly in the background and does exactly what I need it to do. That is, organize phone messages, allow responses, works easily across our internal network, and delivers what it promises to deliver.
Cons: It has a lot of bells and whistles I don't need, particularly the email integration. Maybe if I took the time to learn more about that I'd find it useful. For now I ignore them and just use what I need. Perhaps a bit of a scaled down version for smaller businesses would be appropriate.
Vendor Response
"Simple and Effective!"
Overall: Generally, our experience with PhonePad is positive. We were having issues with the program spontaneously closing, but the quick response from the support team was great and it was discovered that we were simply running on an older version.
Pros: The simplicity is very effective, and the easy integration with our softwares is helpful. Usage is customizable to meet our firms needs.
Cons: The user interface is dated, and it would be great to have more functionality to track all communication with that client (e.g. the ability to track ALL communication including emails).
Vendor Response
"Exceptional Organizational Tool for Streamlining Communication"
Overall: We have been using PhonePad for our business, and it has proven to be an absolute game-changer in keeping us organized and on top of our incoming phone messages. The software's user-friendly interface and intuitive design make it a standout choice for efficiently managing a high volume of messages. One of the standout features that we absolutely love is the ability to make detailed notes on messages. This has greatly improved our communication and collaboration within the team. PhonePad's organizational prowess is evident in its capability to categorize and prioritize messages, ensuring that no crucial information is overlooked. This has streamlined our workflow and significantly boosted productivity. The task management features offered by PhonePad are another highlight. Being able to create and track tasks associated with specific messages has enhanced our team's accountability and provided a systematic approach to handling follow-ups and action items. The option to check off completed tasks provides a tangible sense of progress, contributing to a more organized and focused work environment. One particular advantage that sets PhonePad apart is the ability to have a listing of messages directly on the computer. This eliminates the need for small pink phone slips that are easily lost or misplaced, along with the valuable information they contain. This digital approach has proven to be a much more reliable and efficient way to manage our messages. In conclusion, PhonePad has been an invaluable asset to our business, providing a comprehensive solution for managing phone messages with efficiency and precision. Whether it's the note-taking capabilities, organizational features, task management tools, or the convenience of a digital message listing, PhonePad excels in every aspect. We highly recommend it to businesses seeking a reliable and powerful tool to stay organized and enhance communication.
Pros: The ability to take messages and not have to manage and maintain the small pink "While You Were Out" pieces of paper.
Cons: That is not a mobile or app version of the software
Vendor Response
"PhonePad for your Office"
Overall: Great program for your office, to have our client contact information and staff communication, all in one.
Pros: Great inter-office connection with staff and great resource for client contact information, along with receiving messages when away from your desk.
Cons: Would like to have more contact information on the "general" tab, like the address and all contact phone numbers, along with a notes/comments section. (I am aware that a "notes" tab is available.
Vendor Response
