--- title: "PhonePad Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PhonePad Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/10002689/PhonePad/" page_type: "product" language: "en" --- # PhonePad Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PhonePad ## What is PhonePad? PhonePad is a phone call logging software that allows users to quickly log incoming and outgoing calls, take detailed notes, and maintain a complete history of phone interactions with clients. The software provides individual user inboxes for receiving messages, color coding and icons to identify message status, integrated searching to easily find messages, the ability to organize messages into folders, and automatic storage of client contact information in the address book. PhonePad also enables remote access so users can access phone messages from anywhere, real-time monitoring of company-wide phone activity, automatic workstation updating, and zero-configuration automated server discovery on the network. Free 60-day trial with no obligation or risk (no credit card required). ## What is PhonePad used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $145 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Call Tracking / 2025 Do you work for PhonePad?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cybercom-software.com/phonepad.htm&name=PhonePad) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhonePad 4.6 (18) VS. [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $145 Flat Rate, One Time Starting Price $79 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (18) Ease Of Use 4.4 (359) Value For Money 4.9 (18) Value For Money 4.5 (344) Customer Service 4.4 (17) Customer Service 4.6 (340) ## PhonePad alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [800.com](https://www.capterra.com/p/208208/800-com/) [4.7 (359)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [smrtPhone](https://www.capterra.com/p/255357/smrtPhone/) [4.7 (67)](https://www.capterra.com/p/255357/smrtPhone/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10002689/PhonePad/alternatives/) ## FAQs about PhonePad Overview ### Which roles and teams benefit most from PhonePad? PhonePad is most used by small-business owners, executives, and office administrators who need dependable call handling and message routing without adding complexity. Legal and finance professionals use it to capture client calls accurately, while service and operations leaders rely on it to streamline front-desk communication and maintain responsive customer follow-up. Answer based on 18 reviews Overview ### What company size and industries is PhonePad built for? PhonePad is designed for small to midsize businesses, and reviewer data shows it is used entirely by small businesses, with Accounting leading at 39% and Law Practice at 17%. It also fits call centers, medical, legal, government, real estate, and service teams, primarily for call tracking. Answer based on 18 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of PhonePad? PhonePad offers real-time monitoring, activity tracking, and call center management for supervising phone operations. It also includes call recording, call transcription, caller ID, and contact management, plus CRM, conversion tracking, call tracking metrics, real-time analytics, and reporting & statistics for reviewing performance and call outcomes. Pricing ### How much does it cost and what fees or limitations are included? PhonePad starts at $145 for the 5 User License, a one-time flat-rate perpetual license with no subscription. The 10 User License is $285, the 15 User License is $415, the 20 User License is $535, the 25 User License is $655, and the 30 User License is $765. A free trial is available. Getting Started and Support ### What training and onboarding options does PhonePad offer? PhonePad provides webinars, documentation, and videos to help teams get started. Webinars support guided learning in a live format, documentation offers written reference material for setup and feature review, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does PhonePad offer? PhonePad provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. Support help is presented through self-service articles and direct messaging options, giving users multiple ways to find answers or request assistance. ## Features AI summary Based on 890 Call Tracking reviews Not all Call Tracking tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Conversion Tracking** (**47%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Routing** (**54%**) PhonePad includes **Conversion Tracking** and **Call Center Management**, giving teams visibility into which calls lead to results while also supporting day-to-day call operations. However, it does not include **Call Routing**. Instead, it offers **Call Recording** (**48%**) and **Call Tracking Metrics** (**46%**), which can help businesses review call quality, monitor performance trends, and make better decisions about campaign and agent effectiveness, helping teams improve oversight and connect call activity to business outcomes. Conversion Tracking 3.8 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Call Center Management 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tracking Metrics 4.4 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Contact Management 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Performance Management 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems PhonePad 16 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Caller ID: Identify the number and contact information of a caller before answering the phone - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns --- Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.9 (18) Free Trial [View pricing plan details](https://www.capterra.com/p/10002689/PhonePad/pricing/) 5 User License $145.00 Flat Rate,One Time It includes: - All features except MessageSender and Appointment Calendar (separate purchase). - 12 months of free updates and support. 10 User License $285.00 Flat Rate,One Time It includes: - All features except MessageSender and Appointment Calendar (separate purchase). - 12 months of free updates and support. 15 User License $415.00 Flat Rate,One Time It includes: - All features except MessageSender and Appointment Calendar (separate purchase). - 12 months of free updates and support. 20 User License $535.00 Flat Rate,One Time It includes: - All features except MessageSender and Appointment Calendar (separate purchase). - 12 months of free updates and support. 25 User License $655.00 Flat Rate,One Time It includes: - All features except MessageSender and Appointment Calendar (separate purchase). - 12 months of free updates and support. 30 User License $765.00 Flat Rate,One Time It includes: - All features except MessageSender and Appointment Calendar (separate purchase). - 12 months of free updates and support. Value for money 4.9 (18) 4.9 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (17) 4.4 Based on 17 reviews ## User reviews Overall rating 4.6 Based on 18 reviews Filter by rating 5(11) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MD Meghan D. Administrative Assistant Accounting ### "Great product for the cost" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 17, 2025 Overall, everything is fine. Works as we hoped. BUT, on two of our PC's the notifications don't work. They are not notified of when they receive a message. They need to check their inbox often. Pros The ease of use, the cost was reasonable, the team at Phonepad was great in helping us get things up and running. Cons There are a couple small things that we have found dont work properly on some PC's we have here at our office. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 18, 2025 Thank you so much for your review. Please contact support@cybercom-software.com and we'll get the notifications sorted out. BC Bernie C. CEO Accounting ### "PhonePad has helped my business manage customers phone calls more efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2025 We have enjoyed our experience with PhonePad; it has allowed my business to grow faster due to not losing messages and having “repeat callers”. Before PhonePad, we used to use a Word Document and before that paper phone messages that would have a lag time between when the message was written, and when the intended recipient would read it. The delay would sometimes be hours or days and therefore we would have upset “repeat callers” who might have already called 2 or 3 times more by the time the message was written which would cause chaos. In addition, only one person could use the Word Document at a time which meant that unsaved Word documents or scratch paper would have to be used resulting in lost messages. PhonePad eliminated all of these issues and allowed me and all of my employees to see any messages at any time with no restrictions. Pros oNot a subscription oAll user data is stored locally and not in the cloud so much more secure oMessages resemble paper phone messages oEach user has their own account that doesn’t require an email address oCustomizability and Global User rules oEasy installation and updating oGreat customer support Cons The user interface is not a “modern” design theme so it can be a little hard to learn for new users to learn and understand. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Business needed better phone call management. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 23, 2025 Thank you so much for taking the time to leave a review! We truly value your feedback, as it helps us understand what we’re doing well and where we can improve. Your input is incredibly important to us, and we’re grateful for the opportunity to serve you. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out!" WM Wendy M. Vice President Consumer Services ### "PhonePad is a great investment and if you are not using it, you are missing out!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2024 Our experience with PhonePad and Cybercom Software has been amazing. They have great staff and fantastic software that speaks for itself as soon as you begin using it. It is such a joy to eliminate the need to chase around tiny pieces of paper and to eliminate the pink notes everywhere. Pros It's extremely easy to use and keeps all messages in one place. I love the ability to add follow up notes and to print out the messages if the need arises. I've always had fantastic customer service from the company any time I've had a question about PhonePad. We have been using PhonePad for many years and look forward to many more years with them. Cons I honestly cannot think of anything I do not like. Reasons for choosing PhonePad Far superior in number of abilities that PhonePad offered. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP James P. Owner lawyer Law Practice ### "Review 5303" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 9, 2024 Very good, but the product does not have functionality to interface with my billing program, which is STI’s TABS3 Pros The ability to maintain telephone messages in a history from that Cons It does not have functionality to interface with my billing program, which is STI’s TABS3 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 16, 2024 Thank you for your feedback! We're glad to hear you're finding PhonePad very good overall. We understand the importance of integrating with other systems like STI’s TABS3 for seamless workflow, and we appreciate you bringing this up. While we don't currently have direct integration with TABS3, we’re always looking to improve PhonePad’s functionality and expand compatibility with other software. Could you please contact us and we'll see what we can do to add the functionality you're after. MC Mary C. CPA Accounting ### "PhonePad for your Office" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2024 Great program for your office, to have our client contact information and staff communication, all in one. Pros Great inter-office connection with staff and great resource for client contact information, along with receiving messages when away from your desk. Cons Would like to have more contact information on the "general" tab, like the address and all contact phone numbers, along with a notes/comments section. (I am aware that a "notes" tab is available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 17, 2024 Hi Mary, thank you for your thoughtful review! We’re delighted to hear that PhonePad has been a great resource for staff communication and client contact management in your office, especially with the convenience of receiving messages when away from your desk. We also appreciate your feedback on the "general" tab. Adding more contact details like the address and phone numbers, along with a notes/comments section, is a great suggestion. While we do have a "notes" tab, we understand how having everything in one place can streamline things even more. We have a new feature under development that should give you what you're after. We think you're going to love it! Thanks again for your valuable input and for recommending PhonePad. If there's anything else we can do to enhance your experience, don’t hesitate to reach out! DA DANI A. president Accounting ### "I would recommend Phone Pad to every organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2024 I like phone pad a lot & I would definitely recommend it. As I mentioned before I wish there is a phone app. Pros \- Being Digital of course - No looking for messages - Reply/forward messages with ease Cons No phone app. This would be a very cool feature so that I can stay connected on the move. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 17, 2024 Dani, thank you so much for your kind recommendation! We're thrilled to hear that PhonePad is making a positive impact on your organization, and we're glad you’re enjoying the digital convenience of managing messages without the hassle of paper. We completely understand your desire for a mobile app, and you're not alone. Here's some good news we think you'll love — we're working at full speed on a PhonePad app. We hope to have it available very soon. If there's anything else you'd like to see or if you have any further suggestions, feel free to let us know. Thanks again for recommending PhonePad and for being a valued part of our community! AV Annette V. Area Business Manager Veterinary ### "Highly recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2024 We have had a great experience with phonepad and have been using it for several years. It really helps with communication as well as documenting messages - not to mention you can request a read receipt, knowing that you did send it and whether somebody had actually read your message or not - I call that my CYA feature. Phonepad has been very helpful over the years. I definitely would recommend it. Pros It streamlines the message taking process and eliminates the need for sticky note messages. Cons The only con is at the time difference for tech-support, but I’ve never really had an issue, so I guess that’s not really a problem. and when I’ve had the opportunity to upgrade or whatever you have been quick to respond and get things moving forward. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 17, 2024 Annette, thank you so much for your fantastic review! We're really happy to hear that PhonePad has been a game-changer for your office, especially in streamlining your communication and eliminating those sticky note messages. It’s great to know that our read receipt feature—your "CYA feature"—has been especially helpful! We appreciate your patience with the time difference for tech support, and we're glad it hasn't been an issue for you. We always strive to respond as quickly as possible to keep everything running smoothly. Thank you for being a loyal user for several years and for recommending PhonePad. If there’s anything else we can do for you, please don’t hesitate to reach out! NP Nicole P. Adminitrative Manager Accounting ### "Simple and Effective!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 5, 2024 Generally, our experience with PhonePad is positive. We were having issues with the program spontaneously closing, but the quick response from the support team was great and it was discovered that we were simply running on an older version. Pros The simplicity is very effective, and the easy integration with our softwares is helpful. Usage is customizable to meet our firms needs. Cons The user interface is dated, and it would be great to have more functionality to track all communication with that client (e.g. the ability to track ALL communication including emails). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 11, 2024 Thank you so much for your kind words, Nicole! Your feedback means the world to us and helps us maintain the high standards we strive for. We’ll do our best to bring your suggestions to life! SO Scott O. President Accounting ### "New User of Phone Pad " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2024 So far I am not having any issues. I like the control pad Pros So far was the support. Saving from having notes laying on my desk. I am hoping continued improvement with the software. Cons I am new so at this point I can't complain. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 13, 2024 Thank you for sharing your experience as a new PhonePad user! We’re so glad to hear that you’re enjoying the support and the convenience of keeping your desk clear of notes—that’s exactly what we aim for! It’s great to know you like the control pad, and we’re excited to keep improving the software as you continue using it. If you ever have questions or need assistance as you explore more of PhonePad’s features, feel free to reach out. Thanks again for your feedback, and welcome to the PhonePad family! KB Ken B. Owner Financial Services ### "I don't have to think of it much. It just works!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 5, 2024 I don't have to think of it much. It just works! Pros Mostly simple to use. Especially for someone who has terrible handwriting! Cons Sometimes updating to newer versions are not a simple as it seems. For me anyways. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 11, 2024 Thank you for your feedback,, Ken! We're glad to hear that PhonePad has made things easier for you. We understand that updating to newer versions hasn't always been as smooth as you'd like. We're always working on improving the update process, and we’d love to know more about your experience to make it better for users like you. Thanks again for sharing your thoughts—it helps us keep improving and making PhonePad even better! [View all Reviews](https://www.capterra.com/p/10002689/PhonePad/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.