--- title: "PhonePad Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PhonePad the right Call Center solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10002689/PhonePad/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- PhonePad 4.6 (18) [View alternatives](https://www.capterra.com/p/10002689/PhonePad/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of PhonePad Ease of use 4.7 Customer Service 4.4 ## Showing most helpful reviews Showing 1-18 of 18 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: 1-3 years ### "PhonePad has helped my business manage customers phone calls more efficiently" January 23, 2025 5.0 We have enjoyed our experience with PhonePad; it has allowed my business to grow faster due to not losing messages and having “repeat callers”. Before PhonePad, we used to use a Word Document and before that paper phone messages that would have a lag time between when the message was written, and when the intended recipient would read it. The delay would sometimes be hours or days and therefore we would have upset “repeat callers” who might have already called 2 or 3 times more by the time the message was written which would cause chaos. In addition, only one person could use the Word Document at a time which meant that unsaved Word documents or scratch paper would have to be used resulting in lost messages. PhonePad eliminated all of these issues and allowed me and all of my employees to see any messages at any time with no restrictions. Pros oNot a subscription oAll user data is stored locally and not in the cloud so much more secure oMessages resemble paper phone messages oEach user has their own account that doesn’t require an email address oCustomizability and Global User rules oEasy installation and updating oGreat customer support Cons The user interface is not a “modern” design theme so it can be a little hard to learn for new users to learn and understand. Review Source R Reviewer Principal Attorney Used the software for: 1-3 years ### "PhonePad - a useful addition to a small office" September 11, 2024 4.0 Good. The first installation takes a while, installing on a server and then on all work stations, but once that's completed it runs, as noted above, in the background and does exactly what it promises to do. Pros It functions quietly in the background and does exactly what I need it to do. That is, organize phone messages, allow responses, works easily across our internal network, and delivers what it promises to deliver. Cons It has a lot of bells and whistles I don't need, particularly the email integration. Maybe if I took the time to learn more about that I'd find it useful. For now I ignore them and just use what I need. Perhaps a bit of a scaled down version for smaller businesses would be appropriate. Review Source R Reviewer Adminitrative Manager Used the software for: 3-5 years ### "Simple and Effective!" September 11, 2024 3.0 Generally, our experience with PhonePad is positive. We were having issues with the program spontaneously closing, but the quick response from the support team was great and it was discovered that we were simply running on an older version. Pros The simplicity is very effective, and the easy integration with our softwares is helpful. Usage is customizable to meet our firms needs. Cons The user interface is dated, and it would be great to have more functionality to track all communication with that client (e.g. the ability to track ALL communication including emails). Review Source R Reviewer Administrative Assistant Used the software for: Less than 1 year ### "Great product for the cost" September 18, 2025 4.0 Overall, everything is fine. Works as we hoped. BUT, on two of our PC's the notifications don't work. They are not notified of when they receive a message. They need to check their inbox often. Pros The ease of use, the cost was reasonable, the team at Phonepad was great in helping us get things up and running. Cons There are a couple small things that we have found dont work properly on some PC's we have here at our office. Review Source R Reviewer Vice President Used the software for: 3-5 years ### "PhonePad is a great investment and if you are not using it, you are missing out!" October 6, 2025 5.0 Our experience with PhonePad and Cybercom Software has been amazing. They have great staff and fantastic software that speaks for itself as soon as you begin using it. It is such a joy to eliminate the need to chase around tiny pieces of paper and to eliminate the pink notes everywhere. Pros It's extremely easy to use and keeps all messages in one place. I love the ability to add follow up notes and to print out the messages if the need arises. I've always had fantastic customer service from the company any time I've had a question about PhonePad. We have been using PhonePad for many years and look forward to many more years with them. Cons I honestly cannot think of anything I do not like. Review Source R Reviewer CPA Used the software for: 3-5 years ### "PhonePad for your Office" September 17, 2024 5.0 Great program for your office, to have our client contact information and staff communication, all in one. Pros Great inter-office connection with staff and great resource for client contact information, along with receiving messages when away from your desk. Cons Would like to have more contact information on the "general" tab, like the address and all contact phone numbers, along with a notes/comments section. (I am aware that a "notes" tab is available. Review Source R Reviewer president Used the software for: 3-5 years ### "I would recommend Phone Pad to every organization" September 17, 2024 5.0 I like phone pad a lot & I would definitely recommend it. As I mentioned before I wish there is a phone app. Pros \- Being Digital of course - No looking for messages - Reply/forward messages with ease Cons No phone app. This would be a very cool feature so that I can stay connected on the move. Review Source R Reviewer Area Business Manager Used the software for: 1-3 years ### "Highly recommend " September 17, 2024 5.0 We have had a great experience with phonepad and have been using it for several years. It really helps with communication as well as documenting messages - not to mention you can request a read receipt, knowing that you did send it and whether somebody had actually read your message or not - I call that my CYA feature. Phonepad has been very helpful over the years. I definitely would recommend it. Pros It streamlines the message taking process and eliminates the need for sticky note messages. Cons The only con is at the time difference for tech-support, but I’ve never really had an issue, so I guess that’s not really a problem. and when I’ve had the opportunity to upgrade or whatever you have been quick to respond and get things moving forward. Review Source R Reviewer Parts and Service Director Used the software for: 3-5 years ### "I Love Phone Pad" February 15, 2024 5.0 It has been the best tool to have for very little money. there is no annual payments it is a one time fee and we love how it helps our business. Pros I have been using Phone Pad for over 25 years in all of the dealers that I have worked at. It is the best way to manage call volume. It is truly a visual voice mail. Cons I love every part of this software., It is easy to use and it allows us to control the stress level caused by high call volumes at peak times. Review Source R Reviewer Owner lawyer Used the software for: 3-5 years ### "Review 5303" September 16, 2024 4.0 Very good, but the product does not have functionality to interface with my billing program, which is STI’s TABS3 Pros The ability to maintain telephone messages in a history from that Cons It does not have functionality to interface with my billing program, which is STI’s TABS3 Review Source R Reviewer Office manager and paralegal Used the software for: 3-5 years ### "Would highly recommend phone pad by and have recommend it" September 12, 2024 5.0 Really like everything about phonpad And recommending it to others Pros It is more than just telephone messages. So many features. I have not used them all yet Cons Does not always open the first time. Sometimes I have to try a few time before it opens. Review Source R Reviewer Owner Used the software for: 3-5 years ### "I don't have to think of it much. It just works!" September 11, 2024 4.0 I don't have to think of it much. It just works! Pros Mostly simple to use. Especially for someone who has terrible handwriting! Cons Sometimes updating to newer versions are not a simple as it seems. For me anyways. Review Source R Reviewer Owner Used the software for: 3-5 years ### "We love PhonePad" September 11, 2024 5.0 We love PhonePad. It's easy to use and easy to teach others to use. And your customer service is great! Pros PhonePad is very intuitive. We love that it's easy to learn how to use and easy to teach others how to use, especially because we have a lot of short term employees. Cons Initially, we had a hard time using the search function. But once we figured it out, it became our favorite function. Review Source R Reviewer Owner agent Used the software for: 3-5 years ### "Insurance Agency" February 26, 2024 5.0 Very Good - we are glad we made this purchase Pros Its easy to use and tracks our calls daily Cons There isn't anything that we do not like Review Source R Reviewer CEO Used the software for: 3-5 years ### "DOES THE JOB" March 5, 2024 4.0 overall good, would benefit from some updates and make it much better Pros tracking incoming calls and follow up communication to those calls Cons tracking outgoing calls, search functions Review Source R Reviewer President Used the software for: Less than 1 year ### "New User of Phone Pad " September 13, 2024 5.0 So far I am not having any issues. I like the control pad Pros So far was the support. Saving from having notes laying on my desk. I am hoping continued improvement with the software. Cons I am new so at this point I can't complain. Review Source R Reviewer Attorney Used the software for: 1-3 years ### "Phonepad user 2 years" February 15, 2024 5.0 Very good but a mobile version would make it better Pros PhonePad has helped us move to paperless intakes and call tracking. No more lost messages. Cons Wish it had a mobile App. I spend much of my time on my phone out of the office. I am tied to my computer. Review Source R Reviewer Controller Used the software for: 1-3 years ### "PhonePad Review" February 15, 2024 4.0 Pros Ease of use and format of messages. Saves contacts automatically Cons Can't see the sent messages unless you close the program and log back in Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.