# Netix Flow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Netix Flow the right EDI solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10002819/Netix-Flow/reviews --- Netix Flow 4.5 (31) [View alternatives](https://www.capterra.com/p/10002819/Netix-Flow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Netix Flow Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews OC Oliver C Finance AssistanceMotion Pictures and Film, 11 - 50 employeesUsed the software for: 1-2 years. “Lots of data to look at, navigation is intuitive“ October 13, 2023 DF Dawn F Tele-Sales ManagerWholesale, 51 - 200 employeesUsed the software for: Less than 6 months. “Due to this it has been difficult to get clarification on what the requirements from our end were required.“ June 7, 2023 CN Carmen N Key Account HandlerFurniture, 51 - 200 employeesUsed the software for: 1-2 years. “Netix is easy to use when setting up new products/set product codes, making it quick to update these when necessary.“ April 24, 2023 LM Laura M Financial ControllerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “It integrates with Sage which is good.“ May 3, 2023 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Andrzej F. IT Manager Food Production Used the software for: 2+ years ### "Good Stable Service" June 6, 2024 5.0 Not much to say, it works. Don't have problems with it. Don't need or want more than that, perfectly happy with it. Pros Support is accessible, response fast, works as intendent Cons Not sure what to write, It does what it needs to. Never really thought about it much. Review Source JC James C. Head of Finance Food & Beverages Used the software for: 2+ years ### "Easy-to-use Product and Good Technical Support" March 15, 2023 4.0 Pros The user interface is well laid out and easy to learn and navigate. It is easy to be able to find the document you need and be able to access the related data. The support team are really helpful and come back quickly especially on critical issues. Cons It can be challenging to self-diagnosis when there is an issue or failure as it can be tricky and require technical knowledge to understand what has gone wrong. That being said, errors tend to be within our business processes or other systems as opposed to Netix. Also, the technical support team have always been really and helped to the bottom of errors quickly and came up with good solutions. Review Source Response from Cegedim e-business April 5, 2023 Hi James, Thank you for your positive review. It seems our support team have helped you which is great, we'll be passing over the feedback. We are aware some error messages can contain confusing information, we understand this is an issue and we are looking to simplify this. We're also in the process of putting together some external training documents so be sure to look out for these in the future! All the best, Georgia Cegedim e-business UK DF Dawn F. Tele-Sales Manager Wholesale Used the software for: Less than 6 months ### "New System Integration" June 7, 2023 3.0 It has taken a while to get thing functioning properly, a lot of this has been down to our system as it is not usually linked to a third party. Due to this it has been difficult to get clarification on what the requirements from our end were required. Pros The fact that I could talk to someone and was able to explain what the issues are rather than just communication by e-mail. Cons Due to being set up on a new system, I don't think there was enough testing done to try an eliminate the issues we had. Reason for choosing Netix Flow Because changing invoices that have errors is a lot easier. Review Source Response from Cegedim e-business October 16, 2023 Hi Dawn, Thank you for your review and your positive feedback for our Support team. We're sorry the process took longer than you would have liked. If you have any suggestions for improvements to our set-up process we'd love to hear about them. You can reach us by email and we'll pass you over to our Delivery Manager, Daniel, who will be more than happy to help: contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK TS Tom S. IT Integration & Development Analyst Furniture Used the software for: 1-2 years ### "Fast Processing and Easily Customisable" January 31, 2023 5.0 The overall experience has been good. Apart from long lead times and frustrating periods of waiting, once work begins and is completed, the result is good and the value/impact on the business has the ability to be immeasurable. Our implementation technician, \[sensitive content hidden\], is always happy to chat virtually on Teams and work through any blockers/issues that we are having. Pros Processing of inbound and outbound files to and from Netix is almost instant - this allows for efficient testing and shorter lead times to customers.Data can also be transformed, stored/retrieved and set by Netix technicians allowing for quicker changes to important deployments. Cons Lead times for development of new documents and even implementation of existing documents can be very long. Communication could be improved - perhaps organising weekly catchups between technicians/account managers and the trading partners would be useful for those that are in the process of implementing multiple integrations via Netix. Review Source Response from Cegedim e-business March 24, 2023 Hi Tom, Thank you for your review, we're happy to hear about your experience with Netix. We are constantly looking for ways we can reduce lead times which is why we've recently introduced project management tools. We expect this to shorten lead times in the near future. However, if you do want to express your concerns, feel free to send an email to contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK RS Rowen S. Customer Support Advisor Furniture Used the software for: 2+ years ### "Net- EDI" July 4, 2023 5.0 Netix is an easy to use system which does what the company needs it to do Pros Netix is an easy to use system which does what the company needs it to do Cons I think something that can be improved is the filters Review Source Response from Cegedim e-business July 11, 2023 Hi Rowen, Thank you for taking the time to leave us a review, we're glad to hear you're finding Netix Flow easy to use and a good fit for your business' needs. We appreciate your comments for improvements, this issue has been picked up and we've added the improvements to our roadmap, you can expect to see these changes before the end of the year. Many thanks, Georgia Cegedim e-business UK TA Tim A. Application Support Manager Food & Beverages Used the software for: 2+ years ### "Review" July 20, 2023 4.0 Pros Excellent help and support in the set up of the EDI integration by \[sensitive content hidden\], Cegedim Consultant.Able to support, explain and problem solve to assist in the Set up and go live Cons New portal (in the last 2 years) can be difficult to use. Does not make it clear when an action is not permitted due to authorisations, e.g. adding Customer location code Review Source Response from Cegedim e-business October 16, 2023 Hi Tim, We really appreciate you leaving a review, we're glad to hear you were well supported throughout your project and hope you feel confident using the platform. Due to the complexities of adding customer location codes, we have found it best that these are set up by our team. However, our wonderful support team are always on hand to assist in changing these or to answer any other queries you may have. You can reach out to them on: support.supplychain@cegedim.com Many thanks, Georgia Cegedim e-business UK DD Daniel D. Head of Digital Consumer Goods Used the software for: 2+ years ### "Great platform with even better project support" January 24, 2023 5.0 Pros The software itself does the job we need it to do. Integrations are easy and in cases where they haven't been (M&S as an example), the project team (\[sensitive content hidden\] ) have been amazing at going the extra mile to get things over the line. \[sensitive content hidden\] is fantastic from a technical perspective and essentially trained the M&S on boarding team how to use their own system in the process. Cons Nothing we have come across so far, we don't use it to it's full capabilities but that's because of our requirements alone. Review Source Response from Cegedim e-business March 22, 2023 Hi Daniel, Thank you for taking the time to leave us a review. We're delighted to read your positive feedback and have passed over your praise to the individuals in our project team! Cegedim e-business UK CN Carmen N. Key Account Handler Furniture Used the software for: 1-2 years ### "Netix" April 24, 2023 5.0 Pros Netix is easy to use when setting up new products/set product codes, making it quick to update these when necessary. Cons A downside I have noticed, is how often it makes me reset the user password when trying to logging in, it seems a little too frequent. Review Source Response from Cegedim e-business May 17, 2023 Hi Carmen, Thank you for leaving us a lovely review, we're glad to hear you're finding it easy to use Netix. We designed Netix to ensure it was as easy as possible to use, so the Netix passwords are set not to expire. It sounds like it may be your laptop/work capacity that is dictating this, it might be an idea to speak to your internal IT team. However, if you are experiencing issues beyond this or would like our support team to assist in any way please feel free to email us at support.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK ML Matthew L. Head of Supply Chain Furniture Used the software for: 2+ years ### "Solid EDI product with good support" March 20, 2023 5.0 Good - NetEDI are a trusted business partner. Pros The team in Preston are really good and are very responsive. Also, the integration with Sage 50 was straight forward. Cons We dislike the fact that our key client isn't setup to handle invoices (but that's their fault, not NetEDIs) Review Source Response from Cegedim e-business April 20, 2023 Hi Matthew, Thank you for your review, our team are always happy to help in whatever way we can. Our onboarding team can help to manage customer/supplier relationships so if this is something you'd like to follow up with, please feel free to email us at contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK RC Rachel C. Supply Chain Executive Food & Beverages Used the software for: 2+ years ### "Netix Support" February 24, 2023 5.0 Pros Relatively easy to use, has all the information we use and need as a business. When there are system issues, support team are excellent and troubleshooting and getting it fixed for us. Cons The layout of the system could be more user friendly. Review Source Response from Cegedim e-business March 31, 2023 Hi Rachel, Thank you for your positive review and your kind feedback for our support team. We're always looking for ways to make the platform easier to navigate and use. This is currently on the product roadmap, so keep an eye out for an update soon with more information. All the best, Georgia Cegedim e-business UK JW Jonathan W. Finance Manager Retail Used the software for: Less than 6 months ### "Excellent EDI Solution" October 5, 2023 5.0 Once system up and running and initial teething issues dealt with, it's bene great and has run seamlessly. Pros Integration with accounting software, no touch requirement for order receipt. Cons Implementation process was challenging and overran. Review Source BL Ben L. Operations Manager Retail Used the software for: 6-12 months ### "Robust system and helpful NetEDI team" February 6, 2023 5.0 Our company has split into it's own entity which required a big project to switch all of our current retailers onto a new supplier account. The NetEDI team were very helpful with any requests and front-footed the conversations with retailer EDI teams to make the transition seamless. Once the accounts were switched and small updates made with invoicing, the result is a very hands-off EDI system which is exactly what we are after. Pros Once implemented with a retailer it is very reliable and robust at taking the EDI order inbound and raising invoice/warehouse orders. Cons Some of the filtering feels clunky in the invoice and order sections Review Source Response from Cegedim e-business April 5, 2023 Hi Ben, Thanks so much for your positive review. We're constantly looking for ways to improve our UI so we have passed your feedback over to our product development team. This issue has been picked up and we've added it to the roadmap, you can expect to see these changes before the end of the year. All the best, Georgia Cegedim e-business DP Dharak P. Key Account Executive Medical Devices Used the software for: 2+ years ### "Review" November 28, 2023 4.0 Pros Easy to use and all help available when required Cons When required to add a new product for customers, a lot of unnecessary info is required to be added. Review Source PV Priavadan V. Managing Director Food & Beverages Used the software for: 1-2 years ### "Reliable EDI solution provider" April 18, 2024 5.0 Pros Ease of implementation with Sage 50 and superb support, issues are dealt with very efficiently and quickly. Remain competitive on pricing. Cons Pricing has changed from initial company offering before being bought out/integrated with cegedim. The new costs for on boarding new customers are too high making it difficult to grow without significant cost impact. Review Source LM Laura M. Financial Controller Food & Beverages Used the software for: 2+ years ### "Netix" May 3, 2023 5.0 Customer service is great and someone is always on hand to answer any queries. Pros We use Netix to receive orders and send invoices. It's easy to use and straight forward. It integrates with Sage which is good. Cons I would like the option to set up our own customers on Netix. Review Source Response from Cegedim e-business October 16, 2023 Hi Laura, Thank you for leaving us such a nice review, we're glad to hear you're finding it easy to use Netix. Unfortunately, due to the complex nature of setting up and testing the connection between trading partners, we have found it best this task is done by our team of specialists to ensure a seamless exchange for when you are live. Our team are always on hand to answer any other queries you may have, you can reach them on: contactus.supplychain@cegedim.com. Many thanks, Georgia Cegedim e-business UK AL Alex L. Senior NAM Food & Beverages Used the software for: 2+ years ### "Netix Flow Intergration" February 6, 2023 5.0 Very good and professional! Pros Easy to user interface and simple and logical to use, it also integrated with other software within our business which has made a huge difference to our manual data input Cons Trying to get our retailers to switch over! Review Source Response from Cegedim e-business March 24, 2023 Hi Alex, Thank you for taking the time to leave us a review, we love to hear that Netix is making a big difference for your company. Are you happy for us to reach out to any of the retailers in question as we may have existing trading partner profiles set up? If we don't have an existing connection, we'd love to set one up as we are constantly looking to expand our network and improve the ease of connecting businesses. Thanks, Georgia Cegedim e-business UK CS Carol S. Account Manager Furniture Used the software for: 2+ years ### "Alfrank" January 20, 2023 5.0 Pros Easy to use, good support if ever an issue Cons Can be slow sometimes moving from one page to another or if you have a filter on Review Source Response from Cegedim e-business March 24, 2023 Hi Carol, Thanks so much for your review. We've passed over your praise to our support team. We're sorry to hear the platform isn't operating as fast as desired. This issue regarding filters has been picked up and we've added it to the roadmap, you can expect to see these changes before the end of the year. Many thanks, Georgia Cegedim e-business UK aJ alex J. Director Food & Beverages Used the software for: 2+ years ### "Netix Review" January 27, 2023 4.0 Generally good Pros It needed to be technically engineered by our IT consultants Cons Most all features we require are there.Perhaps more details could be provided re connectivity Review Source Response from Cegedim e-business April 5, 2023 Hi Alex, We really appreciate you taking the time to leave a review about Netix. We're glad to hear it's working to how you require. We'd love to understand more about your onboarding experience and the details you would have liked to have been given, are you okay with your details being passed to our consultants to discuss this further? Thanks, Georgia Cegedim e-business UK MN Maeva N. Operations Manager Food & Beverages Used the software for: 2+ years ### "NetEDI review" February 7, 2023 4.0 Pros Responsive Customer Service, the team is very helpful. Cons As a novice in EDI technology, it can prove a bit tricky to speak the right language and find one's way on the portal. Review Source Response from Cegedim e-business March 24, 2023 Hi Maeva, Thank you for your review. Our support team appreciates your feedback. We understand this is an issue and are in the process of putting together some external training documents so look out for these in the future. We're also looking to add an EDI Glossary to our website, once we've created this we'll pass it over, hopefully, this will help yourself and others. Many thanks, Georgia Cegedim e-business UK HE Hugh E. Import and Sales Operations Controller Food & Beverages Used the software for: 2+ years ### "General revierw" February 1, 2023 5.0 Pros Generally a great platform. Easy to use and good support team. Cons When loading information on the portal can be really slow, especially when adding filters. Reason for choosing Netix Flow Had the best integration with our system. Review Source AB Allison B. Administration Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "New Trading Partner Implementation" February 2, 2023 4.0 Pros Relatively easy to use, and normally quick to implement Cons Occasionally we have come across issues which have taken longer to overcome. Review Source Response from Cegedim e-business March 24, 2023 Hi Allison, Thank you for your review, we're happy to hear you found the implementation quick and the platform easy to use. We'd love to hear more about these specific issues, would you be happy for us to pass over your email to our product development team to discuss further? Thanks, Georgia Cegedim e-business UK TD Tracy D. HR Manager Food Production Used the software for: 1-2 years ### "Great to use" March 6, 2023 5.0 Pros Easy to use and if there is a problem it is very quickly resolved via email Cons There's nothing to not like. Easy to use Review Source Response from Cegedim e-business March 22, 2023 Hi Tracy, Thank you for your review and your feedback for our support team. We're happy to hear you had a positive experience. Cegedim e-business UK AR Alex R. Supply Chain Controller Food & Beverages Used the software for: 2+ years ### "Boost Drinks EDI Review" February 3, 2023 4.0 Over 50% of our customers are no ordering via EDI and this saves a huge amount of time within my team. It has also increased our order processing accuracy. Overall, i've been very impressed with the product and the service provided. Pros Simple integration with Sage 200 and very easy to navigate within Netix. Cons No analytics available from Netix. E.g. SKU order frequency/performance. Reason for choosing Netix Flow Customer service and price Review Source SW Stephanie W. Supply Chain Manager Cosmetics Used the software for: 1-2 years ### "EDI Integration" May 4, 2023 3.0 Better integration with customers Pros Transmits orders accurately and allows us to see failures Cons Could explore automating order import as we currently manually click import Review Source JW James W. Export E-commerce Business Development Manager Wholesale Used the software for: 6-12 months ### "Netix for EDI" April 11, 2023 4.0 The staff working on the project are all very personable and willing to take the time to explain what they are doing. Pros Netix has set up EDI for our company and our trading partners and currently it works. Cons A long set up time was needed and some issues arose after set up which took time. Review Source Response from Cegedim e-business April 19, 2023 Hi James, Thank you for your positive review, we'll pass your kind words over to our team. We are always looking to shorten set-up times which is why we've recently introduced some project management tools. We expect this to shorten lead times in the near future. However, if you do want to put forward any suggestions, feel free to email contactus.supplychain@cegedim.com. All the best, Georgia Cegedim e-business UK Similar Products Featured ## Related categories [EDI](https://www.capterra.com/edi-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.