--- title: "Rinkel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rinkel Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/10002966/Rinkel/" page_type: "product" language: "en" --- # Rinkel Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rinkel ## What is Rinkel? Rinkel is a virtual number that allows you to divert a fixed line number to as many mobiles (or fixed numbers) as you want. With features such as opening hours, welcome menu and call recording -among others- Rinkel allows you to run your company from your mobile, separating personal calls from professional ones and giving you and your team the flexibility you need. Monthly and yearly subscriptions, you can add and remove users when you need to. ## What is Rinkel used for? [Telephony](https://www.capterra.com/telephony-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price €10 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rinkel?[Manage this product listing](https://www.g2.com/products/rinkel/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rinkel 4.7 (38) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €10 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (38) Ease Of Use 4.6 (1,769) Value For Money 4.7 (38) Value For Money 4.6 (1,519) Customer Service 4.8 (38) Customer Service 4.7 (1,538) ## Rinkel alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10002966/Rinkel/alternatives/) ## FAQs about Rinkel Overview ### Which roles and teams benefit most from Rinkel? Rinkel is most used by business owners, executives, and directors who need professional call handling, visibility into customer conversations, and flexible business numbers. Sales, customer service, and operations teams benefit from managing inbound calls efficiently, while administrative and project-focused roles use it to streamline communication and stay responsive. Answer based on 38 reviews Overview ### What company size and industries is Rinkel built for? Rinkel is built primarily for small businesses, which make up 97% of reviewers, with strongest adoption in Marketing and Advertising at 16%. It serves entrepreneurs and SMEs needing a user-friendly, cost-effective phone system, especially for remote teams, and also appears in Internet and Design, each representing 8% of reviewers. Answer based on 38 reviews Features and Usability ### What are the key features of Rinkel? Rinkel offers VoIP and softphone calling, plus PBX, IVR, and automated attendant functions for call handling. It also includes call routing, call transfer, automatic call distribution, queue management, and call recording. Additional features cover call logging, call reporting, real-time analytics, contact management, CRM, API, and third-party integrations. Integrations ### Which third-party tools and platforms does Rinkel integrate with? Rinkel integrates with Zapier and can connect to CRM or workflow platforms through it. The catalog and reviewer mentions available here point to Zapier as the confirmed integration layer, supporting connections with other tools via API-based automation. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Rinkel offer? Rinkel provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for checking steps, and videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Rinkel offer? Rinkel provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as fast, helpful, and professional, with questions often resolved in minutes. Some also mention clear web information and friendly, personalized assistance that makes getting help straightforward. Answer based on 7 reviews ## Features AI summary Based on 1,873 VoIP reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Rinkel supports all three features that reviewers value most: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay reachable on the go, capture important messages, and direct calls to the right person faster, allowing teams to manage customer communication more efficiently. Voice Mail 4.7 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Routing 4.5 (26) 30.77% of 26 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Caller ID 4.6 (12) 16.67% of 12 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Transfers live calls to other agents Computer Telephony Integration 4.7 (14) 28.57% of 14 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Automatic Call Distribution 4.7 (10) 10.00% of 10 reviewers that rated this feature as important or highly important Distribute/route/connect calls Rinkel 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Softphone: Use your computer as a phone device to make calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.7 (38) 4.7 Based on 38 reviews ## Pricing Value for money 4.7 (38) Essential €10.00 Per User,Per Month Professional €15.00 Per User,Per Month Expert €25.00 Per User,Per Month Value for money 4.7 (38) 4.7 Based on 38 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (38) 4.8 Based on 38 reviews ## User reviews Overall rating 4.7 Based on 38 reviews Filter by rating 5(30) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent JA JOSE ALEXANDER T. Dto. Marketing Transportation/Trucking/Railroad ### "Contento con el producto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 12, 2024 Pros La facilidad con la que puedes gestionar todo desde el panel, es muy intuitivo, fácil de usar. Cons No he encontrado cosas por las que debo de reclamar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 18, 2024 ¡Gracias Jose Alexander por tu recomendación! Nos alegra que Rinkel te sea intiitivo y fácil de usar. Pronto lanzaremos una nueva versión de la app y del Portal que será aún más limpia, fácil y completa :) SR Salvador R. CEO Management Consulting ### "SOLUCION PERFECTA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2024 Pros Solución para teléfono VOIP que sirve para toda clase de PYMES Cons No se puede usar con desvío al móvil español Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Integración en el PC con recepción de llamadas Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 31, 2024 Gracias Salvador por tu reseña. Nos alegramos de que Rinkel sea la solución telefónica perfecta para tu negocio. Solo aclarar que no somos VOIP (funcionamos con la red GSM, por eso la calidad y estabilidad de la llamada son superiores) y sí que lo puedes desviar a móviles españoles, por supuesto! SH Santiago H. Account Executive Computer Software ### "Está bien es una buena solución" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 30, 2024 Pros El uso desde la web es muy sencilllo, eso me gusta. Cons Llamar desde el movil no es funcional el proceso. Tiene que mejorar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 31, 2024 Gracias Santiago por tus comentarios. Nos encantaría saber más sobre tu experiencia con las llamadas desde el móvil. En qué aspectos podríamos mejorar? Por favor envíanos si puedes un correo a ayuda@rinkel.es y nos cuentas más? Estaremos encantados de recibir tu feedback! EM Elena M. CEO Design ### "Un Software en la Nube Ideal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2023 Muy contento, nos da una solución a un problema de at. al cliente a través de la nube Pros Fácil de utilizar, precio muy competitivo y buena calidad de audio. Cons Algunos servicios considerados mas básicos son exclusivos para suscripciones mas caras. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 8, 2024 ¡Gracias Elena por tu recomendación! Nos alegramos de que encuentres nuestro servicio competitivo y de que aprecies la calidad del audio, que es superior a cualquier sistema VOIP. Esperamos seguir acompañándote durante mucho tiempo más. AG Adrian G. Director Marketing and Advertising ### "Uso en 3 meses" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 19, 2023 Pros Opción de tener un teléfono de contacto más para mi empresa. Cons Por ahora nada, aún no he encontrado con el poco uso. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 20, 2023 ¡Gracias Adrián por tu recomendación! Esperamos que en los próximos meses explores las funcionalidades que Rinkel te ofrece y le saques más partido para automatizar procesos, separar vide personal de profesional y ver cómo ahorras costes con respecto a otras soluciones! KP Kevin P. Ejecutivo de ventas Accounting ### "Muy buen servicio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 5, 2023 Pros Es muy versatil, rapido y confiable. Ademas que tiene una atencion al cliente super personalizada. Siempre que he realizado una consulta me lo han resuelto en minutos. Cons Lo unico malo que le veo es no poder elegir numeros moviles, que suelen ser mejores para realizar llamadas por la confianza de la gente. Ademas de que estaria genial que te permita usar el webphone desde la app y no tener que redirigir llamadas al numero que le pones. Switched from [Zadarma](https://www.capterra.com/p/166095/Zadarma/) Me parecia mejor el servicio, ademas que mas economico y mejores numeros disponibles para la eleccion. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 11, 2023 ¡Gracias Kevin por tu recomendación! Nos alegra saber que Rinkel te resulta versátil, rápido y confiable. Y que nuestro servicio al cliente te ha podido ayudar en lo que has necesitado, ¡trabajamos muy duro para dar un servicio al cliente personalizado! Esperamos poder acompañarte durante mucho más tiempo. DM David M. Gerente Facilities Services ### "Me quita mucho trabajo" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 29, 2023 El balance es positivo pero como todo, mejorable. Pros En mi caso me permite discriminar las llamadas por el horario comercial ya que antes mis comunicaciones eran a través de un número móvil y no podía configurar y discriminar las llamadas personales de las profesionales. Cons Lo que menos me gusta es tener que utilizar la aplicación para realizar una llamada y sobre todo para devolverla, ya que utilizo mi smartphone. Tampoco me gusta tener que recibir una llamada de Rinkel cada vez que llamo. Reasons for choosing Rinkel Venía de la mala experiencia con otro operador de voz sobre IP Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 30, 2023 ¡Gracias David por tu recomendación! Nos alegramos mucho de quitarte trabajo y de ayudarte a separar la vida personal de la profesional. También de que tu experiencia sea mejor que con tu sistema VOIP anterior. Esto es porque nuestro sistema es GSM y va por tu cobertura móvil, con lo cual la estabilidad y la calidad es mayor que con sistemas que utilizan datos, como es el caso de casi todas las centralitas. ¡Esperamos seguir acompañándote mucho más tiempo! AN Anonymous User Stremer Entertainment ### "Buena para teletrabajo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 28, 2023 Precio algo elevado pero funcional a lo pagado , solo recomendaria mejorar la app que se utiliza Pros La facilidad de su uso y su accesibilidad Cons El precio siento que es algo elevado para lo que ofrece , aunque en eso poco que ofrece lo implementa de muy buena manera Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 19, 2023 Gracias por tu recomendación! Nos alegramos de oír que te parece que las funcionalidades de Rinkel están bien implementadas. Sobre mejorar la app, aprovechamos para comentarte que tanto el portal (my.rinkel.com) como la app serán re-diseñadas en 2024 y lanzaremos nuevas versiones de ambas! Esperamos que el nuevo look and feel te guste más :) XL Xabier L. Director de operaciones Legal Services ### "Mi experiencia con Rinkel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 21, 2023 Muy buena. Rinkel nos permite dar atención al cliente de manera inmediata y desde cualquier punto de España Pros Somos un despacho de abogados descentralizado, y Rinkel nos permite atender a los clientes desde cualquier punto de España. Cons La gestión de mensajería instantanea (whatsapp) es un poco compleja. Reasons for choosing Rinkel Comprendí que ninguno podía ser tan competitivo. Dar un servicio 100% a un coste bajo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2023 ¡Gracias Xabier por tu recomendación! Sí, Rinkel es ideal para equipos que no trabajan desde el mismo espacio, o incluso para aquellos que trabajan desde distintos países. Nos alegra saber que nuestro servicio te parece excelente, ya que nos esmeramos en dar el mejor servicio posible a nuestros clientes. ¡Seguimos! CD Cristian D. Comercial Construction ### "Excelente herramienta de trabajo " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 24, 2023 Muy buena herramienta de trabajo y estoy contento Pros La calidad de la llamada y el servicio que dan. Cons De momento me gusta todo, pero tengo que seguir investigando más del sistema Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 25, 2023 ¡Gracias Cristian por tu recomendación! Nos alegra mucho que estés contento con la calidad de la llamada y nuestro servicio al cliente. ¡Esperamos acompañarte en tu negocio durante muchos años más! [View all Reviews](https://www.capterra.com/p/10002966/Rinkel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.