# Rinkel Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Rinkel Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more.

Source: https://www.capterra.com/p/10002966/Rinkel

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# 

 Rinkel Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Rinkel

## What is Rinkel?

Rinkel is a virtual number that allows you to divert a fixed line number to as many mobiles (or fixed numbers) as you want. With features such as opening hours, welcome menu and call recording -among others- Rinkel allows you to run your company from your mobile, separating personal calls from professional ones and giving you and your team the flexibility you need. Monthly and yearly subscriptions, you can add and remove users when you need to.

## What is Rinkel used for?

[Telephony](https://www.capterra.com/telephony-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)

Top alternative

Featured

Overall rating

Based on 38 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

€10

Per User, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Rinkel

4.7 (38)

VS.

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting Price

€10

Per User, Per Month

Starting Price

$40

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (38)

Ease Of Use

4.5 (451)

Value For Money

4.7 (38)

Value For Money

4.0 (331)

Customer Service

4.8 (38)

Customer Service

4.1 (354)

## Rinkel alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10002966/Rinkel/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.5 (26)

30.77% of 26 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Computer Telephony Integration

4.7 (14)

28.57% of 14 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Caller ID

4.6 (12)

16.67% of 12 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Automatic Call Distribution

4.7 (10)

10.00% of 10 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Transfer

4.9 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Voice Mail

4.7 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Rinkel 45 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

Access names, contact information, and roles of employees in a centralized repository

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Record the audio of phone conversations for quality assurance purposes

Telephone system that allows users to connect internally as well as place and receive external phone calls

System calls multiple numbers at once and connects the agent to the first number that answers

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Use your computer as a phone device to make calls over the internet

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.7 (38)

4.7

Based on 38 reviews

## Pricing

Value for money

4.7 (38)

Essential

€10.00

Per User,Per Month

Professional

€15.00

Per User,Per Month

Expert

€25.00

Per User,Per Month

Value for money

4.7 (38)

4.7

Based on 38 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (38)

4.8

Based on 38 reviews

## User reviews

Overall rating

4.7

Based on 38 reviews

Filter by rating

5(30)

4(6)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JA

JOSE ALEXANDER T.

Dto. Marketing

Transportation/Trucking/Railroad

### "Contento con el producto"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 12, 2024

Pros

La facilidad con la que puedes gestionar todo desde el panel, es muy intuitivo, fácil de usar.

Cons

No he encontrado cosas por las que debo de reclamar.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 18, 2024

¡Gracias Jose Alexander por tu recomendación! Nos alegra que Rinkel te sea intiitivo y fácil de usar. Pronto lanzaremos una nueva versión de la app y del Portal que será aún más limpia, fácil y completa :)

SR

Salvador R.

CEO

Management Consulting

### "SOLUCION PERFECTA"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 30, 2024

Pros

Solución para teléfono VOIP que sirve para toda clase de PYMES

Cons

No se puede usar con desvío al móvil español

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Integración en el PC con recepción de llamadas

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 31, 2024

Gracias Salvador por tu reseña. Nos alegramos de que Rinkel sea la solución telefónica perfecta para tu negocio. Solo aclarar que no somos VOIP (funcionamos con la red GSM, por eso la calidad y estabilidad de la llamada son superiores) y sí que lo puedes desviar a móviles españoles, por supuesto!

SH

Santiago H.

Account Executive

Computer Software

### "Está bien es una buena solución"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

January 30, 2024

Pros

El uso desde la web es muy sencilllo, eso me gusta.

Cons

Llamar desde el movil no es funcional el proceso. Tiene que mejorar.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 31, 2024

Gracias Santiago por tus comentarios. Nos encantaría saber más sobre tu experiencia con las llamadas desde el móvil. En qué aspectos podríamos mejorar? Por favor envíanos si puedes un correo a ayuda@rinkel.es y nos cuentas más? Estaremos encantados de recibir tu feedback!

EM

Elena M.

CEO

Design

### "Un Software en la Nube Ideal"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 26, 2023

Muy contento, nos da una solución a un problema de at. al cliente a través de la nube

Pros

Fácil de utilizar, precio muy competitivo y buena calidad de audio.

Cons

Algunos servicios considerados mas básicos son exclusivos para suscripciones mas caras.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 8, 2024

¡Gracias Elena por tu recomendación! Nos alegramos de que encuentres nuestro servicio competitivo y de que aprecies la calidad del audio, que es superior a cualquier sistema VOIP. Esperamos seguir acompañándote durante mucho tiempo más.

AG

Adrian G.

Director

Marketing and Advertising

### "Uso en 3 meses"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

December 19, 2023

Pros

Opción de tener un teléfono de contacto más para mi empresa.

Cons

Por ahora nada, aún no he encontrado con el poco uso.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 20, 2023

¡Gracias Adrián por tu recomendación! Esperamos que en los próximos meses explores las funcionalidades que Rinkel te ofrece y le saques más partido para automatizar procesos, separar vide personal de profesional y ver cómo ahorras costes con respecto a otras soluciones!

KP

Kevin P.

Ejecutivo de ventas

Accounting

### "Muy buen servicio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 5, 2023

Pros

Es muy versatil, rapido y confiable. Ademas que tiene una atencion al cliente super personalizada. Siempre que he realizado una consulta me lo han resuelto en minutos.

Cons

Lo unico malo que le veo es no poder elegir numeros moviles, que suelen ser mejores para realizar llamadas por la confianza de la gente. Ademas de que estaria genial que te permita usar el webphone desde la app y no tener que redirigir llamadas al numero que le pones.

Switched from

[Zadarma](https://www.capterra.com/p/166095/Zadarma/)

Me parecia mejor el servicio, ademas que mas economico y mejores numeros disponibles para la eleccion.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 11, 2023

¡Gracias Kevin por tu recomendación! Nos alegra saber que Rinkel te resulta versátil, rápido y confiable. Y que nuestro servicio al cliente te ha podido ayudar en lo que has necesitado, ¡trabajamos muy duro para dar un servicio al cliente personalizado! Esperamos poder acompañarte durante mucho más tiempo.

DM

David M.

Gerente

Facilities Services

### "Me quita mucho trabajo"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

November 29, 2023

El balance es positivo pero como todo, mejorable.

Pros

En mi caso me permite discriminar las llamadas por el horario comercial ya que antes mis comunicaciones eran a través de un número móvil y no podía configurar y discriminar las llamadas personales de las profesionales.

Cons

Lo que menos me gusta es tener que utilizar la aplicación para realizar una llamada y sobre todo para devolverla, ya que utilizo mi smartphone. Tampoco me gusta tener que recibir una llamada de Rinkel cada vez que llamo.

Reasons for choosing Rinkel

Venía de la mala experiencia con otro operador de voz sobre IP

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 30, 2023

¡Gracias David por tu recomendación! Nos alegramos mucho de quitarte trabajo y de ayudarte a separar la vida personal de la profesional. También de que tu experiencia sea mejor que con tu sistema VOIP anterior. Esto es porque nuestro sistema es GSM y va por tu cobertura móvil, con lo cual la estabilidad y la calidad es mayor que con sistemas que utilizan datos, como es el caso de casi todas las centralitas. ¡Esperamos seguir acompañándote mucho más tiempo!

AU

Anonymous User

Stremer

Entertainment

### "Buena para teletrabajo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 28, 2023

Precio algo elevado pero funcional a lo pagado , solo recomendaria mejorar la app que se utiliza

Pros

La facilidad de su uso y su accesibilidad

Cons

El precio siento que es algo elevado para lo que ofrece , aunque en eso poco que ofrece lo implementa de muy buena manera

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 19, 2023

Gracias por tu recomendación! Nos alegramos de oír que te parece que las funcionalidades de Rinkel están bien implementadas. Sobre mejorar la app, aprovechamos para comentarte que tanto el portal (my.rinkel.com) como la app serán re-diseñadas en 2024 y lanzaremos nuevas versiones de ambas! Esperamos que el nuevo look and feel te guste más :)

XL

Xabier L.

Director de operaciones

Legal Services

### "Mi experiencia con Rinkel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 21, 2023

Muy buena. Rinkel nos permite dar atención al cliente de manera inmediata y desde cualquier punto de España

Pros

Somos un despacho de abogados descentralizado, y Rinkel nos permite atender a los clientes desde cualquier punto de España.

Cons

La gestión de mensajería instantanea (whatsapp) es un poco compleja.

Reasons for choosing Rinkel

Comprendí que ninguno podía ser tan competitivo. Dar un servicio 100% a un coste bajo.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 21, 2023

¡Gracias Xabier por tu recomendación! Sí, Rinkel es ideal para equipos que no trabajan desde el mismo espacio, o incluso para aquellos que trabajan desde distintos países. Nos alegra saber que nuestro servicio te parece excelente, ya que nos esmeramos en dar el mejor servicio posible a nuestros clientes. ¡Seguimos!

CD

Cristian D.

Comercial

Construction

### "Excelente herramienta de trabajo "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 24, 2023

Muy buena herramienta de trabajo y estoy contento

Pros

La calidad de la llamada y el servicio que dan.

Cons

De momento me gusta todo, pero tengo que seguir investigando más del sistema

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 25, 2023

¡Gracias Cristian por tu recomendación! Nos alegra mucho que estés contento con la calidad de la llamada y nuestro servicio al cliente. ¡Esperamos acompañarte en tu negocio durante muchos años más!

[View all Reviews](https://www.capterra.com/p/10002966/Rinkel/reviews/)

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