# ITC Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ITC Cloud Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more. Source: https://www.capterra.com/p/10003042/ITC-Cloud --- # ITC Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ITC Cloud ## What is ITC Cloud? ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. ## What is ITC Cloud used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $22.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ITC Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.in-telecom.com&name=ITC Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ITC Cloud 4.4 (7) VS. [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $22.99 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.0 (958) Value For Money 4.1 (7) Value For Money 4.2 (781) Customer Service 5.0 (7) Customer Service 4.0 (753) ## ITC Cloud alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [RingByName](https://www.capterra.com/p/169306/RingByName/) [4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/) Starting price $28.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169306/RingByName/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Transfers live calls to other agents Voice Mail 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Alerts/Notifications 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Mobile Access 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Center Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. ITC Cloud 31 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Alter the layout and content of reports Create, edit, preview, and send faxes electronically Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Digitally share screen view with others Allow users to access multiple services after entering their login credentials once Send messages via SMS Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Record and playback video calls Connect with meeting participants remotely over video Upload or use pre-set virtual backgrounds during video meetings Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.1 (7) [View pricing plan details](https://www.capterra.com/p/10003042/ITC-Cloud/pricing/) ITC Cloud Complete $22.99 Per User,Per Month It includes: - Call Management & System Administration - Unlimited Calling (Inbound & Outbound) - Unlimited Internet Fax - Unlimited Business SMS - Click to Dial & Calling Screen Pop - Automatic Call Recording - Multi-Level/Multi-Language IVR - Google Speech to Text (Speak to IVR) - Google Text to Speech (Attendant, Voicemail, Queues) - Visual Call Reporting Dashboard - Custom Call Queues - Audio & Video Conference (25 Participants) - ITC Cloud+ App for Android & iOS ITC Cloud for Microsoft Teams $19.99 Per User,Per Month It includes: - Call Management & System Administration - Unlimited Internet Fax - Unlimited Calling (Inbound & Outbound) - Unlimited Business SMS - Click to Dial & Calling Screen Pop - Automatic Call Recording - Multi-Level/Multi-Language IVR - Google Speech to Text (Speak to IVR) - Google Text to Speech (Attendant, Voicemail, Queues) - Visual Call Reporting Dashboard - Custom Call Queues - Teams Softphone, Mobile App & Video Value for money 4.1 (7) 4.1 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(5) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AD AMY D. PAYROLL AND ACCOUNTING Construction ### "ITC Cloud works great for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2023 Our experience has been good. We are a really small company and probably dont use it to its full potential, but it works for us. Pros I like the ability to see who is on the phone or calling in. Cons I dont like that it doesnt refresh on its own. Reasons for choosing ITC Cloud Intelecom was chosen because it is a local business and we like to support local businesses such as ourselves Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tommy W. Specialist Education Management ### "Specialist " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2023 Pros How easy it is to use and manage. Very user-friendly. Cons Even though it's simple to use, some things do take time to figure out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HG Helene G. Paralegal Law Practice ### "User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2023 Great, wonderful, easy to use. Love it!! Pros East of installation and is very user friendly! Cons I have no complaints about this product. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Calls were dropping and service was terrible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Barry R. President Gambling & Casinos ### "Awesome Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2023 Pros Very easy to use and learn for employees. Cons Not that it is a con but would like to see video conference on the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tim P. Branch Manager Banking ### "Good concept but clunky " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 November 10, 2023 Getting my business line set up was a breeze, support and install was great. Even when I had issues, the support was great and handled quickly. Messaging was difficult. Hard to organize the messages, I couldn't save the number as a "contact", so instead of having a listing of recognizable names to browse through the messages, it's only their associated numbers. There's no search function in the messaging platform to easily find conversations you want to re-visit. Sometimes I'd have 1 person I'm messaging with, and it'll appear in the messaging center in 3 different text threads. Pros I liked the idea of having a dedicated business line that I could call/text from, either from my work or away from my office via the mobile app. That way I am not relying on my personal number for business communications. Cons The phone quality was poor. It was hit or miss whether I'd have a reliable conversation or not. Too many instances of "hello? hello are you there?" where I would have to hang up and call back from my personal phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Trudi D. Customer Service Office Manager Construction ### "Happy So Far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2023 We have been with ITC Cloud for just a few months since starting the consider switching to their product thru install and overall things have run very smooth. Pros Customer Service Seems to be a top priority, Communication has been good, Phones are working as they should and easy to learn. Cons There were a few hiccups on install that I believe could have been avoided with a little more discussion and questions asked by install team but overall it went smooth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aditya R. Marketing manager Marketing and Advertising ### "An excellent remote work solution for my business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2023 ITC Cloud is a wonderful company unified communications solution with a secure, intuitive design and great customer support. It has really helped my business run more smoothly. If any business is searching for a simple and intuitive unified communications solution, I would definitely recommend ITC Cloud. Pros I've been really happy with In-ITC Telecom's Cloud. It allows me to work from my desk phone, cell phone, or computer, which makes my daily duties much easier and more efficient. Plus, ITC Cloud ensures safe, unified communications. On top of that, the in-user-friendliness of Telecom's and their customer service are both great. I definitely prefer ITC Cloud for unified communications. Cons I've had issues with In-ITC Telecom's Cloud. It provides safe, convenient unified communications, but the user interface is complicated and certain features are undocumented. Technical issues slow my workflow and frustrate me. Organizations should consider the risks before investing in ITC Cloud. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10003042/ITC-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)