# ITC Cloud Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ITC Cloud Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more.

Source: https://www.capterra.com/p/10003042/ITC-Cloud

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# 

 ITC Cloud Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ITC Cloud

## What is ITC Cloud?

ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond.

## What is ITC Cloud used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Telephony](https://www.capterra.com/telephony-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$22.99

Per User, Per Month

Free trial  
not available

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Do you work for ITC Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.in-telecom.com&name=ITC Cloud)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ITC Cloud

4.4 (7)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$22.99

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (7)

Ease Of Use

4.6 (1,733)

Value For Money

4.1 (7)

Value For Money

4.6 (1,487)

Customer Service

5.0 (7)

Customer Service

4.7 (1,506)

## ITC Cloud alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/)

Starting price

$28.95

Per User, Per Month

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.3 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Transfer

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Voice Mail

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Alerts/Notifications

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Mobile Access

4.0 (3)

133.33% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Call Center Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

ITC Cloud 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Alter the layout and content of reports

Create, edit, preview, and send faxes electronically

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Digitally share screen view with others

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Set up connections to third-party platforms to improve business processes

Presenter can see and hear participants and vice versa

Record and playback video calls

Connect with meeting participants remotely over video

Upload or use pre-set virtual backgrounds during video meetings

Voice messages are stored online and accessible via a visual interface

Computer-based system that allows users to send and receive voice messages

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Features

4.6 (7)

4.6

Based on 7 reviews

## Pricing

Value for money

4.1 (7)

[View pricing plan details](https://www.capterra.com/p/10003042/ITC-Cloud/pricing/)

ITC Cloud Complete

$22.99

Per User,Per Month

It includes:

-   Call Management & System Administration
-   Unlimited Calling (Inbound & Outbound)
-   Unlimited Internet Fax
-   Unlimited Business SMS
-   Click to Dial & Calling Screen Pop
-   Automatic Call Recording
-   Multi-Level/Multi-Language IVR
-   Google Speech to Text (Speak to IVR)
-   Google Text to Speech (Attendant, Voicemail, Queues)
-   Visual Call Reporting Dashboard
-   Custom Call Queues
-   Audio & Video Conference (25 Participants)
-   ITC Cloud+ App for Android & iOS

ITC Cloud for Microsoft Teams

$19.99

Per User,Per Month

It includes:

-   Call Management & System Administration
-   Unlimited Internet Fax
-   Unlimited Calling (Inbound & Outbound)
-   Unlimited Business SMS
-   Click to Dial & Calling Screen Pop
-   Automatic Call Recording
-   Multi-Level/Multi-Language IVR
-   Google Speech to Text (Speak to IVR)
-   Google Text to Speech (Attendant, Voicemail, Queues)
-   Visual Call Reporting Dashboard
-   Custom Call Queues
-   Teams Softphone, Mobile App & Video

Value for money

4.1 (7)

4.1

Based on 7 reviews

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## Support, customer service and training options

Customer Service

5.0 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (7)

5.0

Based on 7 reviews

## User reviews

Overall rating

4.4

Based on 7 reviews

Filter by rating

5(5)

4(1)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

AD

AMY D.

PAYROLL AND ACCOUNTING

Construction

### "ITC Cloud works great for our business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 5, 2023

Our experience has been good. We are a really small company and probably dont use it to its full potential, but it works for us.

Pros

I like the ability to see who is on the phone or calling in.

Cons

I dont like that it doesnt refresh on its own.

Reasons for choosing ITC Cloud

Intelecom was chosen because it is a local business and we like to support local businesses such as ourselves

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Tommy W.

Specialist

Education Management

### "Specialist "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 2, 2023

Pros

How easy it is to use and manage. Very user-friendly.

Cons

Even though it's simple to use, some things do take time to figure out.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HG

Helene G.

Paralegal

Law Practice

### "User Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 30, 2023

Great, wonderful, easy to use. Love it!!

Pros

East of installation and is very user friendly!

Cons

I have no complaints about this product.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Calls were dropping and service was terrible.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BR

Barry R.

President

Gambling & Casinos

### "Awesome Company"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 30, 2023

Pros

Very easy to use and learn for employees.

Cons

Not that it is a con but would like to see video conference on the app.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TP

Tim P.

Branch Manager

Banking

### "Good concept but clunky "

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

5.0

5.0

Likelihood to Recommend

2/10

November 10, 2023

Getting my business line set up was a breeze, support and install was great. Even when I had issues, the support was great and handled quickly. Messaging was difficult. Hard to organize the messages, I couldn't save the number as a "contact", so instead of having a listing of recognizable names to browse through the messages, it's only their associated numbers. There's no search function in the messaging platform to easily find conversations you want to re-visit. Sometimes I'd have 1 person I'm messaging with, and it'll appear in the messaging center in 3 different text threads.

Pros

I liked the idea of having a dedicated business line that I could call/text from, either from my work or away from my office via the mobile app. That way I am not relying on my personal number for business communications.

Cons

The phone quality was poor. It was hit or miss whether I'd have a reliable conversation or not. Too many instances of "hello? hello are you there?" where I would have to hang up and call back from my personal phone.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TD

Trudi D.

Customer Service Office Manager

Construction

### "Happy So Far"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 10, 2023

We have been with ITC Cloud for just a few months since starting the consider switching to their product thru install and overall things have run very smooth.

Pros

Customer Service Seems to be a top priority, Communication has been good, Phones are working as they should and easy to learn.

Cons

There were a few hiccups on install that I believe could have been avoided with a little more discussion and questions asked by install team but overall it went smooth.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Aditya R.

Marketing manager

Marketing and Advertising

### "An excellent remote work solution for my business"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 7, 2023

ITC Cloud is a wonderful company unified communications solution with a secure, intuitive design and great customer support. It has really helped my business run more smoothly. If any business is searching for a simple and intuitive unified communications solution, I would definitely recommend ITC Cloud.

Pros

I've been really happy with In-ITC Telecom's Cloud. It allows me to work from my desk phone, cell phone, or computer, which makes my daily duties much easier and more efficient. Plus, ITC Cloud ensures safe, unified communications. On top of that, the in-user-friendliness of Telecom's and their customer service are both great. I definitely prefer ITC Cloud for unified communications.

Cons

I've had issues with In-ITC Telecom's Cloud. It provides safe, convenient unified communications, but the user interface is complicated and certain features are undocumented. Technical issues slow my workflow and frustrate me. Organizations should consider the risks before investing in ITC Cloud.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10003042/ITC-Cloud/reviews/)

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