--- title: "ITC Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ITC Cloud Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/10003042/ITC-Cloud/" page_type: "product" language: "en" --- # ITC Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ITC Cloud ## What is ITC Cloud? ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. ## What is ITC Cloud used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $22.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ITC Cloud?[Manage this product listing](https://www.g2.com/products/itc-cloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ITC Cloud 4.4 (7) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $22.99 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.6 (1,769) Value For Money 4.1 (7) Value For Money 4.6 (1,519) Customer Service 5.0 (7) Customer Service 4.7 (1,538) ## ITC Cloud alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) ## FAQs about ITC Cloud Features and Usability ### What are the key features of ITC Cloud? ITC Cloud offers VoIP, recording, and collaboration tools, along with call center management features such as call routing, call transfer, call tracking, IVR, and call monitoring. It also includes chat/messaging, SMS messaging, video conferencing, screen sharing, activity dashboards, customizable reports, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? ITC Cloud starts at $19.99 per user per month for ITC Cloud for Microsoft Teams, while ITC Cloud Complete costs $22.99 per user per month. The Teams plan adds ITC Cloud to Microsoft Teams, and Complete includes a dedicated Android/iOS app, audio and video conferencing, a web softphone, and live chat. Getting Started and Support ### What training and onboarding options does ITC Cloud offer? ITC Cloud provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group presentations, written reference material, and recorded learning resources for teams getting started with the product. Getting Started and Support ### What customer support options does ITC Cloud offer? ITC Cloud provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. With no reviewer feedback available on support experience, the catalog only confirms these contact options and does not describe response times, agent helpfulness, or common support frustrations. ## Features AI summary Based on 1,147 VoIP reviews Capterra data shows that buyers of Unified Communications rank the following features as their top priorities: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) ITC Cloud supports all three of the features reviewers value most: **Mobile Access**, **Alerts/Notifications**, and **Screen Sharing**. Together, these capabilities give teams the flexibility to stay connected from anywhere, keep up with important updates in real time, and collaborate more clearly during calls and meetings, helping businesses improve communication and day-to-day coordination. Mobile Access 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chat/Messaging 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Call Routing 4.3 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Transfers live calls to other agents Voice Mail 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages ITC Cloud 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Reports: Alter the layout and content of reports - Electronic Faxes: Create, edit, preview, and send faxes electronically - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 4.1 (7) [View pricing plan details](https://www.capterra.com/p/10003042/ITC-Cloud/pricing/) ITC Cloud Complete $22.99 Per User,Per Month It includes: - Call Management & System Administration - Unlimited Calling (Inbound & Outbound) - Unlimited Internet Fax - Unlimited Business SMS - Click to Dial & Calling Screen Pop - Automatic Call Recording - Multi-Level/Multi-Language IVR - Google Speech to Text (Speak to IVR) - Google Text to Speech (Attendant, Voicemail, Queues) - Visual Call Reporting Dashboard - Custom Call Queues - Audio & Video Conference (25 Participants) - ITC Cloud+ App for Android & iOS ITC Cloud for Microsoft Teams $19.99 Per User,Per Month It includes: - Call Management & System Administration - Unlimited Internet Fax - Unlimited Calling (Inbound & Outbound) - Unlimited Business SMS - Click to Dial & Calling Screen Pop - Automatic Call Recording - Multi-Level/Multi-Language IVR - Google Speech to Text (Speak to IVR) - Google Text to Speech (Attendant, Voicemail, Queues) - Visual Call Reporting Dashboard - Custom Call Queues - Teams Softphone, Mobile App & Video Value for money 4.1 (7) 4.1 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(5) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AD AMY D. PAYROLL AND ACCOUNTING Construction ### "ITC Cloud works great for our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2023 Our experience has been good. We are a really small company and probably dont use it to its full potential, but it works for us. Pros I like the ability to see who is on the phone or calling in. Cons I dont like that it doesnt refresh on its own. Reasons for choosing ITC Cloud Intelecom was chosen because it is a local business and we like to support local businesses such as ourselves Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tommy W. Specialist Education Management ### "Specialist " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2023 Pros How easy it is to use and manage. Very user-friendly. Cons Even though it's simple to use, some things do take time to figure out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HG Helene G. Paralegal Law Practice ### "User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2023 Great, wonderful, easy to use. Love it!! Pros East of installation and is very user friendly! Cons I have no complaints about this product. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Calls were dropping and service was terrible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Barry R. President Gambling & Casinos ### "Awesome Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2023 Pros Very easy to use and learn for employees. Cons Not that it is a con but would like to see video conference on the app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tim P. Branch Manager Banking ### "Good concept but clunky " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 November 10, 2023 Getting my business line set up was a breeze, support and install was great. Even when I had issues, the support was great and handled quickly. Messaging was difficult. Hard to organize the messages, I couldn't save the number as a "contact", so instead of having a listing of recognizable names to browse through the messages, it's only their associated numbers. There's no search function in the messaging platform to easily find conversations you want to re-visit. Sometimes I'd have 1 person I'm messaging with, and it'll appear in the messaging center in 3 different text threads. Pros I liked the idea of having a dedicated business line that I could call/text from, either from my work or away from my office via the mobile app. That way I am not relying on my personal number for business communications. Cons The phone quality was poor. It was hit or miss whether I'd have a reliable conversation or not. Too many instances of "hello? hello are you there?" where I would have to hang up and call back from my personal phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TD Trudi D. Customer Service Office Manager Construction ### "Happy So Far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 10, 2023 We have been with ITC Cloud for just a few months since starting the consider switching to their product thru install and overall things have run very smooth. Pros Customer Service Seems to be a top priority, Communication has been good, Phones are working as they should and easy to learn. Cons There were a few hiccups on install that I believe could have been avoided with a little more discussion and questions asked by install team but overall it went smooth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aditya R. Marketing manager Marketing and Advertising ### "An excellent remote work solution for my business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2023 ITC Cloud is a wonderful company unified communications solution with a secure, intuitive design and great customer support. It has really helped my business run more smoothly. If any business is searching for a simple and intuitive unified communications solution, I would definitely recommend ITC Cloud. Pros I've been really happy with In-ITC Telecom's Cloud. It allows me to work from my desk phone, cell phone, or computer, which makes my daily duties much easier and more efficient. Plus, ITC Cloud ensures safe, unified communications. On top of that, the in-user-friendliness of Telecom's and their customer service are both great. I definitely prefer ITC Cloud for unified communications. Cons I've had issues with In-ITC Telecom's Cloud. It provides safe, convenient unified communications, but the user interface is complicated and certain features are undocumented. Technical issues slow my workflow and frustrate me. Organizations should consider the risks before investing in ITC Cloud. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10003042/ITC-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.