# HGEM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HGEM Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/10003064/HGEM --- # HGEM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) HGEM ## What is HGEM? Hospitality platform that includes reviews management and mystery audits ## What is HGEM used for? [Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £20 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HGEM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://hgem.com&name=HGEM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HGEM 0.0 VS. [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price £20 Other, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,417) Value For Money 0.0 (0) Value For Money 4.4 (1,221) Customer Service 0.0 (0) Customer Service 4.6 (1,370) ## HGEM alternatives [4.3 (670)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (224)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about HGEM Features and Usability ### What are the key features of HGEM? HGEM offers customer experience management with feedback management, survey and poll management, ratings and reviews, and sentiment analysis. It also includes activity tracking, real-time analytics, reporting and statistics, alerts and notifications, review monitoring, response management, and widgets, plus API access, third-party integrations, and website integration. Integrations ### Which third-party tools and platforms does HGEM integrate with? HGEM integrates with 10 third-party tools and platforms, including communication and customer service systems such as Freshdesk, Sprout Social, and Yapster; guest and operations tools like Deliveroo, Fourth, ResDiary, Trail, and TOGGLE; and experience and data platforms such as Airship, BloomReach Experience Manager, webCRM, and Yext. Getting Started and Support ### What training and onboarding options does HGEM offer? HGEM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced viewing for setup and feature review. Getting Started and Support ### What customer support options does HGEM offer? HGEM provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat. No reviewer feedback about support is available here, so support quality, response speed, and helpfulness cannot be assessed from user reports. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system Commenting/Notes Leave comments and notes on documents for others to view HGEM 36 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools ## Pricing Basic £20.00 Other,Per Month ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[ Yext](https://www.capterra.com/p/140176/Yext/)[ Deliveroo](https://www.capterra.com/p/252491/Deliveroo/)[ webCRM](https://www.capterra.com/p/240867/webCRM/)[ TOGGLE](https://www.capterra.com/p/200059/Toggle/)[ ResDiary](https://www.capterra.com/p/23375/ResDiary/)[ Trail](https://www.capterra.com/p/176765/Trail/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.