# Page 2 | BrassRing Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is BrassRing the right Talent Management solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10003158/Infinite-Talent/reviews

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BrassRing

3.9 (94)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 2 - Reviews of BrassRing

## Showing most helpful reviews

Showing 26-50 of 94 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MD

Mike D.  
Sr Manager, Talent Acquisition Process & Infrastructure  
Hospitality  
Used the software for: Less than 6 months

### "IBM Kenexa - Highly Configurable, Continuously Improving"

October 15, 2016

4.0

Our organization first implemented the Kenexa product in 2011, starting with BrassRing and later adding Onboard and most recently Assess. As we are a large, global organization that spans multiple industries, we used a phased rollout approach, beginning in the US and gradually expanding across EMEA, LATAM, and APAC. As compared with our prior applicant tracking systems, Kenexa offers a much higher degree of configurability, enabling us to have a truly global enterprise solution for the first time. The relatively recent development of responsive user interfaces on the candidate and recruiter side, though a little late in coming, are also a tremendous leap forward for the ease of use and adoption of the system. Kenexa has certainly benefited from being brought into the IBM organization; as an example, they are now implementing cognitive capabilities across the various modules that are new but seem promising. The standard support model, which uses their Global Support Center, is adequate, but can be a source of frustration as agents are unfamiliar with your specific organization's configuration and have difficulty recognizing and resolving issues quickly. For this reason, Kenexa clients (including us) seem to be increasingly utilizing custom support options which provide more individualized support at a higher cost.

Pros

The BrassRing tool in particular is highly configurable, which was an essential feature for us given that we have a wide range of candidate workflows (executive, professional, mass volume, internships, etc.) and have to meet compliance regulations in the 40+ countries in which we recruit talent. By having the ability to quickly make configuration changes ourselves through the Workbench tool, we have been able to respond much more quickly to changing business needs and new legislation. BrassRing also offers a high level of automation, which has saved significant administrative labor. The Onboard module allows candidates to submit post-accept data and complete pre-employment documentation electronically, and on any device. This has made this process significantly faster, both for the internal HR Operations teams and the candidate; additionally, it has helped us ensure candidates are always completing the appropriate, most up-to-date documents for their position/location/business area, which was a major challenge when this process was being completed in paper. Lastly, the relatively new 'data mapping tool' for BrassRing has given users the ability to configure basic integrations themselves; this feature has saved us significant time and money as we adopted new systems for background checks, assessments, drug testing, housing, etc. Previously, a minor change to an integration would be at least a project, and required 6 months and project labor - now we can make changes, complete testing, and have it live in production within a week.

Cons

The Kenexa team is almost constantly updating the product and implementing new features - which is certainly a positive - but the down side seems to be the instability that is a byproduct of this cycle. It is unfortunately all too common that after each monthly release, items that previously worked suddenly are broken. Larger changes are often rolled out in multiple releases over time, which force us to determine our tolerance for adopting something that is promising but largely untested and/or incomplete.

Review Source

Arden S.  
Business System Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "It's 2017 and time to move on"

January 24, 2017

2.0

Simply put, this LMS is outdated and far from user-friendly. I say this when I compare to the competing products as well as my own experiences being the administrator for our company. It took IBM over 2 weeks to even believe me when I was having an issue. It took another month for them to actually get it resolved, even though it was an escalated issue affecting out production environment. As a customer, I can't believe that it took them that long. I struggle to find much that is good about this LMS. It's restrictive and costs an exorbitant amount of money for the limited functionality that it provides. I believe this product could be something much more than it is. But, I don't think IBM sees it that way. I've looked at the changes from over the past year or two and... I'm very disappointed. They try and make a big deal out of the upgrades to new versions but... little changes are actually made. I feel like IBM is simply milking this for what they can. IBM either needs to step up their game and do a big re-vamp of this product or drop it. Either way, though, I'm confident that they only have customers at this point because they are stuck in the contracts.

Pros

They do offer, albeit limited, access to a REST API. You can customize some of the UI elements (looks and placement), though little documentation exists. That's about it...

Cons

Cost, in every facet. Difficult and Limited Reporting Slow turn response time from Support Limited SCORM Support (Supports up to 2004 3rd Edition, no xAPI support) Difficult to manage organizations and users (particularly in bulk) The interface out of the box looks like it's from the 90's (again, it's 2017) Did I mention the cost? Limited support for Online Training Tools (GoToTraining, Zoom, etc)

Review Source

SM

Sarah M.  
HR Manager  
Retail  
Used the software for: 2+ years

### "Great technology and support - commitment to customers' needs"

July 7, 2016

4.5

Pros

The product is very configurable and can meet the needs of any customer, large to small, domestic to international, compliance heavy to flexible. Over the years I have worked with this tool in global setting and high volume and have seen a commitment to staying on top of inductry trends and more recently, seen a renewed focus on being cutting edge and captializing on the industry expertise of IBM. They have done so while continuing the relationship focus that made Kenexa a desired partner. They are able to effectively support the compexities of our high volume environment through user access customization, robust system automation capabilities (specifically RAM), and highly customizabable forms, workflows and candidate gateways. They are very responsive to customer needs and intentional about gathering and applying feedback. They are committed to being a partner to our business, not simply a vendor. With IBM Kenexa we also benefit from a Client Success Manager who works with us post launch to help us use our system effectively, is a technical resource when we are attempting to conficure the system to solve business problems, make sure we understand improvements coming to the system, help communicate our needs to the development and engineering teams and truely behaves as a member of our team. Our CSMs have been a differentiator and add value we have not seen when using competing products.

Cons

When implementing, the vendor is a very skilled partner, but need to be more clear with clients about the skills and knowledge required of their team to have a successful launch. A team without experience with the product would likely see a poor implementation, due to the flexibility of the system it can be overcomplicated by inexperienced users. When they launch new functionality, it is often "buggy" at launch and does not seem to have been fully tested before roll out. However, generally will operate as intended shortly after launch. It is important that, as a client, you share these concerns early and in detail.

Review Source

ID

Irina D.  
Recruiter specialist  
Automotive  
Used the software for: 1-2 years

### "Great for sourcing, tracking and reporting"

January 20, 2020

4.0

For someone who deals with a great amouny of data, the tool is very good for managing it. You can easily organize candidates into positions, folders, categories or whatever you need and you can also surf through this information. The tool gives you the possibility to add notes, asessments, attachments so that all the information stays in one place. I recommend it for managing a high volume of data.

Pros

\- You can store a lot of information within the tool and also categorize it very efficiently. If you work with a great number of candidates you can easily organize yourself through creating positions, using folders or using status filters to see candidates in a certain status. - It can be personalized according to business needs and internal procedures. - You can also store relevant information about one candidate: interview forms, tests so it works very well and can be used as the only tool to track applicants. -You can personalize your account however you want: with the filters you need, set the columns you need for databases.

Cons

\- The reporting section is sometimes hard to use. It may take even few minutes to obtain a report with the information you need. - Simple actions may take quite some time: in order to perform a simple action you may have to use a lot of buttons. User experience could be improved.

Review Source

Tara B.  
Staffing Specialist/Coordinator  
Staffing and Recruiting  
Used the software for: 2+ years

### "IBM Kenexa - Assess "

November 2, 2018

4.0

Our company has been able to give more detail about our applicants to customer companies, and been able to verify an applicant's skill level prior to them beginning a job.

Pros

This software integrates into our database, and has a very wide variety of assessments that can be given to potential employees. Being able to provide these results increases our value to our client companies. We are able to clearly and easily interpret the employee's skill level, and determine whether they are a match to the positions.

Cons

For a time, the software was not integrating cleanly, and would often interrupt a testing session, causing us to lose out on candidates who became frustrated with the process. However, this has been remedied.

Review Source

VR

Verified Reviewer  
Technical Recruiter  
Publishing  
Used the software for: 2+ years

### "Kenexa Review"

September 25, 2020

4.0

This is a great took for evaluating candiadtes, especially their tech skills. They help us to identify the good candidates that we want to focus on.

Pros

We mostly use the Kenexa Prove-it feature for employee onboarding and testing. The tests are very easy to understand and straightforward. The test results are also easy to comprehend for the recruiter and hiring manager.

Cons

Although the test results are very easy to read, I wish the results could be broken down into more categories. The answers are ranked by easy, intermediate, and hard which is very basic.

Alternatives considered

[iMocha](https://www.capterra.com/p/132140/iMocha/)[eSkill](https://www.capterra.com/p/145759/eSkill/)

Reason for choosing BrassRing

Ease of use for recruiter and candidate. Large library of available assessments- both technical and non-tehcnical.

Review Source

VR

Verified Reviewer  
Account Manager- Client Relations Handling  
Computer Software  
Used the software for: 6-12 months

### "Nice software with many Bugs till date"

August 12, 2018

3.0

Pros

Uploading of the profiles is quite easy, with an ease of access.

Cons

Auto fetching of the details from the Resume is very very bad, also many times after uploading the profile from vendor portal and followed by completing the Application of the candidate , still it shows as Incomplete.

Review Source

CK

Carl K.  
TAS  
Oil & Energy  
Used the software for: 2+ years

### "Absolutely Awful"

October 19, 2017

1.0

It’s the sort of system you would recommend to a competitor you really did not like.

Pros

The system seems to be able to cast a wide net across the internet, the response to most ads is generally good. Of course with the prevalence of aggregator websites most ATSs will provide a good ad response.

Cons

The system has become slow and clunky, a number of basic features do not work. Running any kind of search that involves more than one key word just does not work. Searches tend to turn up random results where the key word you search on are absent.

Review Source

CH

Chanelle H.  
Project Manger  
Real Estate  
Used the software for: 2+ years

### "Gets the Job Done"

April 10, 2019

3.0

Pros

Gets the job done, but I find this to be extremely old school.

Cons

Interface is antiquated. There are newer softwares that make recruiting more seamless and meet the clients ever-changing needs.

Review Source

MW

Matt W.  
Operations Analyst  
Package/Freight Delivery  
Used the software for: 2+ years

### "Matt Wolbrink Review"

February 22, 2017

5.0

This is a great tool now that we have it implemented. The transitional period was seamless. And now that we are up and running the new HR System is amazing compared to our old home grown system.

Pros

User Friendly, Easy to Learn.

Cons

Can be overwhelming with multiple windows / pop ups for each click.

Review Source

JR

Jennifer R.  
Director of Talent Management  
Management Consulting  
Used the software for: 1-2 years

### "Flexible product for small to large companies around the globe"

July 8, 2016

4.5

Pros

Software is incredibly flexible. Configuration is intuitive and easy to maintain. Highly scalable solution (both locally and globally). Supports multi-company functionality. Great customer support.

Cons

Product enhancements are pushed out on a quarterly basis, but are highly influenced by largest clients/accounts. Sometimes these are value add to smaller clients such as our firm, but many times they aren't as relevant as other updates we'd prefer to see.

Review Source

BL

Betty L.  
HR Consultant  
Food & Beverages  
Used the software for: Less than 6 months

### "Great system"

October 25, 2016

4.0

Kenexa is easy to use and learn. It is very good for beginners with HRIS software. I used SAP when I worked for an energy services company and would like to say it is a very large comprehensive system. I worked in both PR30 and PR40, 2 modules of this program that dealt with personnel records. It has many nuances that you will have to learn to work in it correctly. But it does not take too long to learn. You just need patience. SAP is a huge program and has many modules. Most likely you will not use all modules at work - depends on your job function. It has many nuances and takes time to learn.

Pros

It is easy to use

Cons

Sometimes it gets stuck and freezes when working

Review Source

PE

Patricia E.  
HR Manager  
Hospitality  
Used the software for: 2+ years

### "With the demand of finding the right talent Kenexa helps take out the guess work"

July 11, 2017

5.0

Pros

There are several pros to this product, for example, you can test your applicants and receive the results fairly quickly

Cons

You have to use Firefox to complete some of the testings you just can't use Google or explorer to complete all of the testings.

Review Source

JS

Jennifer S.  
HR Director  
Food & Beverages  
Used the software for: 2+ years

### "IBM Kenexa"

July 7, 2016

3.5

Pros

Ability to report data is great within the DIT. Few outages as well.

Cons

I do not like the forced view of panels, I prefer to maintain a listed view of all of my open reqs and click on the R folder to work within the candidate pool.

Review Source

LG

Lisa G.  
IT Recruiter  
Information Technology and Services  
Used the software for: 2+ years

### "Not enough tests"

October 15, 2019

4.0

Pros

We use these tests for our IT prospects. They have a good variety of tests.

Cons

They need to have more options for tests..they dont have a huge library.

Review Source

SW

Sarah W.  
Talent Mgmt System & Process Leader  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Product flexibility allows you to meet business needs"

September 30, 2016

4.0

Talent Suite/New Experience has brought the product up to speed with other SaaS application UX. The new Responsive Recruiter, Search & Apply and Responsive Design enables each business to easily configure based on your business needs and enhance the candidate experience. IBM works with you to ensure increased ROI through feature and process review.

Pros

Complementary support augments the technical gaps from global support center.

Cons

Global product support and monthly releases with little advice notice and documentation prior to automatic implementation

Review Source

AS

Avni S.  
Recruiter  
  
Used the software for:

### "Simple ATS to use"

August 13, 2014

3.5

Pros

I've used Kenexa, and I liked it's simplicity. It was fairly easy to use. The communication email template in Kenexa could be sent to multiple candidates, which was great. It was also good to stay on track with the candidate pool. I would recommend Kenexa to midsize corporations as it is a decent Applicant tracking system.

Cons

Slow processing is quite common with Kenexa. There were multiple times where I was logged off and had to sign in again.

Review Source

JG

Julia G.  
Operations & Brand Mgr  
Management Consulting  
Used the software for: Less than 6 months

### "on the fence"

October 24, 2016

2.0

Kenexa Brassring has come a long way since we first started using it more than a handful of years ago. The creative team is thinking big-picture and hopefully involving the customer in product discussions and project direction conversations.

Pros

The enhanced site makes the site more user-friendly and my visually pleasing.

Cons

It seems that while IBM is pushing for new features and to fill in the many existing gaps, the quality of the products still suffer. Bugs are frequent, and resolution time is

Review Source

LC

Laura C.  
HRIS Staff Analyst/Administrator  
Computer Software  
Used the software for: 2+ years

### "Kenexa BrassRing"

July 7, 2016

4.0

Pros

It is a leader in ATS and the Kenexans are great people to work with.

Cons

Since the IBM acquisition the coziness of the conferences and relationship has declined.

Review Source

ME

Maria E.  
Sr. Recruiter & Sys Admin  
Oil & Energy  
Used the software for: Less than 6 months

### "IBM BR"

October 20, 2016

3.0

Overall the experience has been fair...IBM can make improvements to improve experience for Recruiter in mind...less clicks, consistent appearance regardless of browser.

Pros

IBM Global Support ctr has been stellar with many of our requests/issues wide array of features available...still unsurfacing them

Cons

temperamental per the browser in use - features can appear different depending on browser DIT can be improved with more accurate filters (ie: final status of Req)

Review Source

EA

Emmanuel A.  
HR Administrator  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Kenexa-Brassring"

November 9, 2016

4.0

Working with IBM as one of our top clients; it was simply one of the best tools to use that was already compatibility with the business model we had set up at the time. Kenexa makes it easy for us to track candidates with its ATS that was implemented. We made recruiting a success and alleviated the burden of tracking a large pool of candidates, that though they may not fit at the time, we would be able to utilize their skills in other available areas as they came about.

Pros

Applicant Tracking System included in it.

Cons

Reporting issues

Review Source

SG

Steve G.  
Consultant  
  
Used the software for: 1-2 years

### "IBM Kanexa Talent Acquisition Suite review"

January 16, 2018

1.0

Cons

There doesn't seem to be any intelligence contributing to the output. As a hiring manager, I'd get resume's that met none of my criteria, but did contain certain keywords in a completely unrelated context

Review Source

RC

Ryan C.  
Recruiter  
Banking  
Used the software for: 1-2 years

### "Kenexa is a decent product"

August 31, 2016

3.0

Pros

It was a great product that allows you to search different positions and run your own compensation analysis.

Cons

It was a little tricky to use on searches. the searches were categorized by states.

Review Source

DS

Dren S.  
Director, HR Tech and Analytics  
Telecommunications  
Used the software for: Less than 6 months

### "IBM is a powerhouse.. time is on their side"

October 18, 2016

4.0

Talent Suite is changing rapidly and seems to getting to the point of making the experience Workday-esque Definitely still behind top ATS competition in terms of reporting interface, being able to click through actionable buttons from different places of the application

Review Source

CS

Christine S.  
Sr. Recruiter  
  
Used the software for:

### "Reliable global product "

May 18, 2015

4.0

IBM Kenexa is an avarage global applicant tracking system that provides what is expected from a basic applicant tracking system for global companies. It would have been great if the product will also include compatible HRIS, Compansation, Performance management related products that are as good as the ATS. The new trend is to implement one product that covers all vs. dealing with integrations... The biggest name in the industry, nowadays, is Workday.

Review Source

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