--- title: "JourneyTrack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about JourneyTrack Software - reviews, pricing plans, popular comparisons to other Customer Journey Mapping Tools products and more." source_url: "https://www.capterra.com/p/10003170/JourneyTrack/" page_type: "product" language: "en" --- # JourneyTrack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) JourneyTrack ## What is JourneyTrack? JourneyTrack is an end-to-end customer experience design solution. From persona creation to workshops to customer journey maps to visualizing and prioritizing your next best actions and priorities, JourneyTrack streamlines your CX workflow to help you create more meaningful customer experiences at scale. ## What is JourneyTrack used for? [Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29000 Usage Based, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JourneyTrack?[Manage this product listing](https://www.g2.com/products/journeytrack-io/claim_requests/new?auto=true) ## JourneyTrack Overview Updated September 2026 AI summary JourneyTrack equips midsize and enterprise organizations with tools for mapping, analyzing, and managing customer journeys across touchpoints. Supporting collaboration, segmentation, and customer profiles, it enables teams to visualize data, track engagement, and gather feedback. With cloud-based deployment and features like predictive analytics, customizable templates, and third-party integrations, JourneyTrack supports diverse customer experience initiatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### JourneyTrack 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $29000 Usage Based, Per Year Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## JourneyTrack alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/) [4.7 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178112/SocialSurvey/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## FAQs about JourneyTrack Features and Usability ### What are the key features of JourneyTrack? JourneyTrack offers customer journey mapping, customer profiles, customer segmentation, and customer touchpoints for experience analysis. It also includes survey and feedback tools, NPS survey structure, sentiment analysis, and text analysis, plus reporting and analytics features such as real-time reporting, visual analytics, dashboards, and customizable reports. Pricing ### How much does it cost and what fees or limitations are included? JourneyTrack starts at $29,000 per year for the Basic Plus plan, which includes 50 journeys and is usage based. It also offers a free version and a free trial. Basic Plus includes 30 Personas, 50 Journey Maps, 50 Workshops, Journey Health Metrics, Opportunity Scoring, Segmentation, unlimited editors, and 3 workspaces. Integrations ### Which third-party tools and platforms does JourneyTrack integrate with? JourneyTrack integrates with 10 third-party tools and platforms, including Airtable, Figma, Google Drive, Jira, Loom, Miro, Mural, Sketch, Tableau, and YouTube. It also includes the Power BI Connector for Jira, covering project management, file storage, design collaboration, analytics, and video sharing. Getting Started and Support ### What training and onboarding options does JourneyTrack offer? JourneyTrack provides live online sessions, webinars, documentation, and videos to support teams getting started. Live online sessions and webinars allow guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does JourneyTrack offer? JourneyTrack provides email/help desk support and a knowledge base. These channels give users a written path for submitting questions and finding self-service guidance. No reviewer feedback about support experience is available in the catalog data, so support quality, response times, and helpfulness are not described here. ## Features AI summary Based on 274 Customer Journey Mapping Tools reviews Capterra data shows that buyers of Customer Journey Mapping Tools rank the following features as their top priorities: - **Conversion Tracking** (**57%** of reviewers rated this feature as critical) - **Performance Metrics** (**50%**) - **Data Import/Export** (**54%**) JourneyTrack includes **Performance Metrics** and **Data Import/Export**, giving teams clear visibility into journey results and an easier way to move data in and out of the system for reporting and analysis. However, it does not offer **Conversion Tracking**. Instead, it provides other highly rated capabilities, including **Collaboration Tools** (**56%**), **Activity Tracking** (**59%**), and **Engagement Tracking** (**52%**). These features help teams work together on journey planning, monitor customer actions across touchpoints, and understand how audiences interact over time, helping businesses improve decision-making and customer experience management. Access Controls/Permissions Define levels of authorization for access to specific files or systems Action Management Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases JourneyTrack 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Touchpoints: Identify specific interactions between customers and brands - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Linking: Collating information from different sources in order to create a more valuable and helpful data set. - Data Visualization: Graphical representation of data - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Map Creation: Create custom maps - Map Sharing: Share maps with internal and external stakeholders - Multi-Channel Data Collection: Collect information from multiple sources - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Storyboarding: Dictate the order and pace of an eLearning course, including the logic for how different learners progress - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10003170/JourneyTrack/pricing/) Basic Plus $29,000 Usage Based,Per Year It includes: - Unlimited Editors - 50 Journey Maps - 3 Workspaces - 50 Workshops - 30 Personas - Opportunity Scoring - Journey Health Metrics - Segmentation ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Airtable](https://www.capterra.com/p/146652/Airtable/)[ Miro](https://www.capterra.com/p/128955/Miro/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ Figma](https://www.capterra.com/p/175027/Figma/)[ Sketch](https://www.capterra.com/p/171364/Sketch/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.