--- title: "Retino Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Retino Software - reviews, pricing plans, popular comparisons to other Warranty Management products and more." source_url: "https://www.capterra.com/p/10003193/Retino/" page_type: "product" language: "en" --- # Retino Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Retino ## What is Retino? Retino is a warranty claims and returns management software that helps online merchants streamline the return process. Retino offers an embedded portal where customers can initiate returns or warranty claims, schedule pickups, and track status. The software centralises return data like communication history, refunds, and customer satisfaction ratings to help online retailers optimise the return experience. ## What is Retino used for? [Warranty Management](https://www.capterra.com/warranty-management-software/)[Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €15 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retino?[Manage this product listing](https://www.g2.com/products/retino/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retino 5.0 (15) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price €15 Usage Based, Per Month Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (15) Ease Of Use 4.7 (41) Value For Money 4.4 (14) Value For Money 4.7 (41) Customer Service 5.0 (14) Customer Service 4.9 (41) ## Retino alternatives [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [At Last](https://www.capterra.com/p/10040973/At-Last/) [5.0 (41)](https://www.capterra.com/p/10040973/At-Last/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10040973/At-Last/) [Redo](https://www.capterra.com/p/10025229/Redo/) [5.0 (24)](https://www.capterra.com/p/10025229/Redo/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025229/Redo/) [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) [5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/) Starting price $147.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230559/ReturnGO/) [View all alternatives](https://www.capterra.com/p/10003193/Retino/alternatives/) ## FAQs about Retino Overview ### Which roles and teams benefit most from Retino? Retino is most used by executives, owners, and operations leaders who need tighter control over returns, claims, and customer service workflows. E-commerce, customer support, IT, and web teams benefit by streamlining return requests, improving issue resolution, integrating processes with online stores, and maintaining a smoother post-purchase experience. Answer based on 15 reviews Overview ### What company size and industries is Retino built for? Retino is built for online retailers, e-commerce merchants, and online stores, with 100% of reviewers from small businesses. It is used most in Retail at 40%, followed by Apparel & Fashion at 20% and Consumer Goods at 13%, with warranty management as the main use case. Answer based on 15 reviews Features and Usability ### What are the key features of Retino? Retino offers returns management, warranty claims management, repair management, and support ticket management for after-sales workflows. It also includes case management, configurable workflow, approval process control, and customer or client portals, plus reporting and analytics, real-time reporting, custom reports, and integrations with accounting, shipping, and other third-party systems. Pricing ### How much does it cost and what fees or limitations are included? Retino starts at €15 per month for the Professional Return Management plan, with usage-based pricing from 0.9 € per return case and a minimum monthly payment of 15 €. A free trial is available, and the plan includes API access, automation rules, embedded portal, refunds management, and reverse shipping options. Integrations ### Which third-party tools and platforms does Retino integrate with? Retino integrates with 5 third-party eCommerce platforms: Lightspeed eCommerce, PrestaShop, Shopify, Shopware, and TheShop. These catalog integrations cover store setup and order management across popular online commerce systems. Getting Started and Support ### What training and onboarding options does Retino offer? Retino provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning resources for getting started with the product. Getting Started and Support ### What customer support options does Retino offer? Retino offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. The listed channels give users direct contact options and self-service resources for common questions and troubleshooting. No reviewer feedback is available here to describe response times, helpfulness, or recurring support frustrations. ## Features Case Management 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Warranty Claims Management 4.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track, approve or deny warranty requests and manage associated customer communications Warranty Tracking 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Track the duration and expiration of warranty as well as any obligations under that warranty Customizable Branding 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Status Tracking 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Third-Party Integrations 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Retino 48 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Claims Management: Process of submitting and following up on claims with insurance companies - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - E-Commerce: Allows attendees to purchase additional products or merchandise while registering for an event. - Electronic Payments: Electronically collect payments for goods or services - Exchange Management: Enable the process of exchanging one item for another - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Historical Reporting: Information, data and reports that are being tracked over time - Label Printing: Process of printing custom labels through various methods. - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Refund: Issues refunds directly to a customers account - Refund Management: Oversee the process of issuing refunds - Repair Management: Arrange for repairs to be performed and track prior repairs to the same item - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Returns Management: Track and facilitate returns of products sold - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping: Plan deliveries based on inventory availability, transportation costs, and order priority. - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Claims Management: Track, approve or deny warranty requests and manage associated customer communications - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.6 (15) 4.6 Based on 15 reviews ## Pricing Value for money 4.4 (14) Free Trial [View pricing plan details](https://www.capterra.com/p/10003193/Retino/pricing/) Professional Return Management €15.00 Usage Based,Per Month It includes: - Automatic data collection - Multi-language - Embedded portal - Reverse shipping through Retino contracts - Reverse shipping through custom contracts - API access - Free integration with supported platforms - Refunds management - Automation rules - Insights and analytics Value for money 4.4 (14) 4.4 Based on 14 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Shopware](https://www.capterra.com/p/145605/Shopware/)[ Lightspeed eCommerce](https://www.capterra.com/p/211850/Lightspeed-eCommerce/)[ TheShop](https://www.capterra.com/p/250228/theshopdev/) ## Support, customer service and training options Customer Service 5.0 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (14) 5.0 Based on 14 reviews ## User reviews Overall rating 5.0 Based on 15 reviews Filter by rating 5(15) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent OP Ondrej P. E-commerce manager Cosmetics ### "Amerigo/Rituals - Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier. Pros Ease of application. Automation of claims. Cons I would improve the emails sent to customers graphically and in terms of content. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Tadeas G. IT Retail ### "Great solution for online returns" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2024 It' a great tool for online returns and customer care. Pros \- quick support response - clear client - really easy to set up on your website Cons \- lack of brand customisation - didn't find any more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Vaclav D. Chief Operating Officer Retail ### "Ultimate all-in-one tool for returns processing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2024 Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. Pros Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. Cons The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Eva K. Marketing manager Consumer Goods ### "recommend Retino 100%" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2024 very satisfied with Retino, makes the process clear and we appreciate we can add remarks for our other colleagues so that anyone can see the status of the return process Pros makes the comunication with customers and returne process easy and understandable for all parties Cons there is nothing I dislike about Retino Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jiri P. CEO Food & Beverages ### "Kampot.cz experience with Retino" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2024 Easy and transparent process and overview on cases. Pros Absolute comfort with handling cases - for us, but also for customer, what is even more important. Cons Comfort - easy to start case, handle it, but also end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Dalik R. customer service, reklamation Sporting Goods ### "good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 7, 2023 The retino helped us with faster solving customer service. Pros the most useful thing is overview of each case. Simple user interface. Cons I think that retino is very useful APP for customer service without any missing functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lukas M. Customer service manager Retail ### "An essential application for every e-shop." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2023 Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything.We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case.Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline.Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case.With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach. Pros Excellent returns and claims processing system with advanced automation and customer portal. Cons In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Vojtech M. Owner Apparel & Fashion ### "The perfect tool for every e-shop. Retino helps us save time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2023 We are in child clothes fashion, so we have lot of returns. With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :) Pros With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :) Cons Connection with czech e-shop solution Shoptet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations manager Apparel & Fashion ### "Retino is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 25, 2023 Pros Retino is a great tool that has saved us so much time and effort. It's great to receive notifications about new cases, and we love the fact that the system monitors deadlines for us. We are happy to work with them. Cons It's not really user-friendly when setting up automatic e-mails for customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Andrea G. Owner Consumer Goods ### "Satisfied Retino user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2023 We are extremely happy with it and it often shows up in our reviews as a reason for choosing our shop, which is great. Definitely would recommend. Pros It completely changed our returns and claims management, it is now automated, worry-free and very comfortable to use for both us and the customers. Cons We found it a little complicated at the initial set up, but once you do it, it basically doesnt need any management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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