--- title: "DoubleTick Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DoubleTick Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/10003201/Double-Tick/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # DoubleTick Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DoubleTick ## What is DoubleTick? Sell your B2B/B2C products 7x faster using WhatsApp Business API on mobile. Use a single WhatsApp green-tick number, reach unlimited customers on WhatsApp with bulk broadcast messaging, and manage leads/customers easily by assigning chats across teams with specific roles. Do Direct order booking on WhatsApp: Using DoubleTick AI-based image recognition, when customers send you product photos back, you can add those products to the customer cart without opening your website. ## What is DoubleTick used for? [Sales Enablement](https://www.capterra.com/sales-enablement-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹220.73 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DoubleTick?[Manage this product listing](https://www.g2.com/products/doubletick-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DoubleTick 3.3 (3) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price ₹220.73 Per User, Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (3) Ease Of Use 4.6 (1,768) Value For Money 3.0 (2) Value For Money 4.6 (1,518) Customer Service 1.3 (3) Customer Service 4.7 (1,537) ## DoubleTick alternatives [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about DoubleTick Overview ### What company size and specific industries is DoubleTick built for? DoubleTick is designed for B2B, B2C, and D2C merchants that need to engage customers and book orders through WhatsApp. It suits businesses of different sizes that sell directly to end customers and want a mobile WhatsApp Business API tool for sales and customer communication. Features and Usability ### What are the key features of DoubleTick? DoubleTick offers API access, CRM, chatbot, and contact management for organizing customer data and interactions. It also includes customer segmentation, drip campaigns, marketing automation, mass texting, and monitoring for managing targeted message delivery and tracking campaign activity. Integrations ### Which third-party tools and platforms does DoubleTick integrate with? DoubleTick integrates with Google Sheets, LeadSquared, Pabbly Connect, QuickSell, Shopify Product Options App, Tally on Cloud, Tally-I/O, Woocommerce Zoho Plugin, Zapier, Zoho CRM Plus, and Zoho Commerce. These integrations cover spreadsheets, CRM, automation, ecommerce, and form-based workflows. Getting Started and Support ### What training and onboarding options does DoubleTick offer? DoubleTick provides in-person training for teams that want guided setup and instruction on-site. This format supports direct interaction with trainers and can be used to review features, workflows, and configuration steps in a structured setting. Getting Started and Support ### What customer support options does DoubleTick offer? DoubleTick provides phone support for customer help. No reviewer feedback about support experience is available in the catalog data, so user sentiment on response time, helpfulness, or common issues cannot be summarized here. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra reviewers highlight these as the features buyers value most when choosing SMS Marketing software: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) DoubleTick includes **Mass Texting**, which covers one of the top capabilities buyers look for in SMS Marketing software. However, it does not include **SMS Messaging** or **Campaign Scheduling**. Instead, the product offers **API** (**54%**), a related feature that can support custom messaging workflows and system connections. Together, these features help businesses reach large contact lists and connect texting activity with other tools, providing teams with more flexible ways to manage communication at scale. Mass Texting 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time API 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Chatbot 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Contact Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Drip Campaigns 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period DoubleTick 8 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time --- Get Advice We can help you find the software with the features you need. Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 3.0 (2) Free Trial Basic ₹220.73 Per User,Per Year Value for money 3.0 (2) 3.0 Based on 2 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/)[ Zoho Commerce](https://www.capterra.com/p/230854/Zoho-Commerce/)[ Woocommerce Zoho Plugin](https://www.capterra.com/p/186629/Woocommerce-Zoho-Plugin/)[ Tally-I/O](https://www.capterra.com/p/188488/Tally-I-O/)[ Tally on Cloud](https://www.capterra.com/p/233267/Tally-on-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.3 (3) 1.3 Based on 3 reviews ## User reviews Overall rating 3.3 Based on 3 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(1) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Product Manager Used the software for: Less than 1 year ### "Product Manager " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 7, 2026 Very bad after sales experience sales team is not responsive after sales is made even for basic requirements Pros nothing the service is really poor and i would not recommend the company if anyone is looking for a reliable source. Cons Nothing good ones sales is done no support is present even after chasing them for weeks no responses Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Lead Engineer Used the software for: I used a free trial ### "Good Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 January 20, 2025 DoubleTick: Good experience overall with chatbot messages. Pros They are giving lot of features and also chatbpt having lot of features. Cons they have lot of third party inetgrations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HR manager Used the software for: Less than 1 year ### "Pricing is too High, No Customer Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 December 20, 2024 Overall I don't have good experience, the pricing is too high Pros They have multiple integration and many features. Cons Pricing is too high and no Customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.