--- title: "dls | complaint Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about dls | complaint Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more." source_url: "https://www.capterra.com/p/10003312/Complaint-Management/" page_type: "product" language: "en" --- # dls | complaint Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) dls | complaint ## What is dls | complaint? Use our digital workflows to comprehensively manage your production-related quality management processes, including complaints. Our integrated solutions enable seamless digital handling of your previously paper-based process from start to finish. When deadlines expire, the workflow system automatically forwards the digital form to the next instance; in contrast, our reminder and escalation management comes into play to avoid delays. In addition, job routing also includes effective absence management to minimize interruptions in the process at all times. ## What is dls | complaint used for? [Document Version Control](https://www.capterra.com/document-version-control-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Quality Management](https://www.capterra.com/quality-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for dls | complaint?[Manage this product listing](https://www.g2.com/products/dls-complaint/claim_requests/new?auto=true) ## dls | complaint Overview Updated August 2026 AI summary dls | complaint supports businesses of all sizes with complaint management, compliance, and quality management needs, offering tools for tracking and prioritizing issues, managing corrective actions, and maintaining oversight through audit trails and access controls. The software includes customizable workflows, reporting, and document management, integrates with major business platforms, and is available as a cloud or Windows-based solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### dls | complaint 0.0 VS. [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (124) Value For Money 0.0 (0) Value For Money 4.7 (104) Customer Service 0.0 (0) Customer Service 4.7 (115) ## dls | complaint alternatives Highest Rated [4.9 (71)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [IntellaQuest](https://www.capterra.com/p/129973/IntellaQuest/) [4.1 (8)](https://www.capterra.com/p/129973/IntellaQuest/#reviews) Starting price $514.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129973/IntellaQuest/) [ManualMaster](https://www.capterra.com/p/198547/ManualMaster/) [4.0 (2)](https://www.capterra.com/p/198547/ManualMaster/#reviews) Starting price $20000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198547/ManualMaster/) ## FAQs about dls | complaint Overview ### What company size and specific industries is dls | complaint built for? dls | complaint is designed for manufacturing, production, and quality management teams that need GxP-compliant complaint digitization and eQMS support. It is best suited to organizations in regulated industrial environments, especially manufacturers and producers managing quality processes. Features and Usability ### What are the key features of dls | complaint? dls | complaint includes complaint management, CAPA, and compliance management for handling regulated issue workflows. It also offers audit trail, access controls/permissions, and role-based permissions for oversight, plus document management, version control, and electronic signature. Common features include alert notifications, SLA management, routing, and activity tracking. Integrations ### Which third-party tools and platforms does dls | complaint integrate with? dls | complaint integrates with 9 third-party platforms and business systems, including Microsoft Dynamics 365 Business Central, Dynamics 365 Sales, tegossuite, SAP BW/4HANA, SAP HANA Cloud, SAP S/4HANA Cloud, Sage 100, Sage 500, and d.velop documents. Getting Started and Support ### What training and onboarding options does dls | complaint offer? dls | complaint provides in person training, live online sessions, webinars, and documentation. In person and live online formats support guided instruction, webinars offer structured group learning, and documentation gives teams written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does dls | complaint offer? dls | complaint provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response times or helpfulness cannot be stated here. ## Features AI summary Based on 554 Complaint Management reviews Capterra reviewers highlight these as the features buyers value most when choosing complaint management software: - **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**48%**) - **Live Chat** (**52%**) dls supports **Access Controls/Permissions** and **Corrective and Preventive Actions (CAPA)**, giving teams more control over who can view or update complaint records while also helping them track issues through corrective follow-up. However, it does not offer **Live Chat**. Instead, it provides **Email Management** (**59%**), which gives teams another way to handle incoming complaints and keep communication organized. Together, these features help businesses manage complaint workflows more consistently, protect sensitive information, and respond to customer issues in a timely way. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval dls | complaint 74 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Lifecycle Management: Series of processes that a document goes through from creation to archiving - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - File Conversion: Convert files to a different format - File Management: Create, save, and store files - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Interaction Tracking: Track interaction history by documenting conversations for contacts - ISO Compliance: Guidelines set by the International Organization for Standardization - Issue Tracking: Record and follow the progress of every issue - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Prioritization: Arrange tasks based on the level of priority or urgency - Projections: Estimate or forecast of a future scenario based on the study of present trends - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revision History: Track what was updated, who made the changes, compare two revisions, and revert or perform another revision - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Comparison: The process of cross-checking new versions with previous copies to identify changes - Version Control: Track revisions and updates made to files and navigate between different versions - Version Rollback: The process of reverting to a previous version or state - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ SAP HANA Cloud](https://www.capterra.com/p/227383/SAP-HANA-Cloud/)[ d.velop documents](https://www.capterra.com/p/196331/d-velop-document/)[ Sage 500](https://www.capterra.com/p/227242/Sage-500/)[ SAP BW/4HANA](https://www.capterra.com/p/10006860/SAP-BW-4HANA/)[ Dynamics 365 Sales](https://www.capterra.com/p/248301/Dynamics-365-Sales/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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