--- title: "RingRx Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RingRx Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/10003367/RingRx/" page_type: "product" language: "en" --- # RingRx Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RingRx ## What is RingRx? RingRx supports independent medical practices, hospitals, and therapists that require high-quality, cost-effective, HIPAA-compliant telephone, text, video, and fax communications. Our clients depend on communications systems that seamlessly inform patients at every stage of their healthcare journeys. Unlike generic platforms, RingRx is crafted from the ground up with healthcare's unique demands, ensuring providers can deliver exceptional patient care without compromise. At its core, RingRx delivers a robust, cloud-based VoIP communication system that ensures reliable and flexible call routing, secure voicemail access from anywhere, and a HIPAA-compliant desktop app for seamless office communication. Our enterprise-quality desk phones and mobile app integration mean that whether your team is in the office or on the go, they're always connected, ensuring no patient need goes unmet. ## What is RingRx used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingRx?[Manage this product listing](https://www.g2.com/products/ringrx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingRx 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,769) Value For Money 5.0 (1) Value For Money 4.6 (1,519) Customer Service 5.0 (1) Customer Service 4.7 (1,538) ## RingRx alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10003367/RingRx/alternatives/) ## FAQs about RingRx Overview ### What company size and specific industries is RingRx built for? RingRx is designed for healthcare organizations of all sizes, including medical practices, healthcare providers, and hospitals. It is built for use in the healthcare sector, where organizations need communication tools suited to clinical and patient-facing operations. Features and Usability ### What are the key features of RingRx? RingRx offers call routing, automatic call distribution, IVR, auto-dialer, call recording, call transcription, and call reporting for phone system management. It also includes voicemail, SMS messaging, chat/messaging, audio/video conferencing, access controls/permissions, audit trail, and HIPAA compliant features for healthcare communication. Pricing ### How much does it cost and what fees or limitations are included? RingRx starts at $15 per user/month for the Lite plan, with Grow at $19 and Clinic at $25. A free trial is available. Lite includes unlimited calling, call routing, and HIPAA compliance; Grow adds texting and web-based faxing; Clinic adds audio conference rooms and a free desk phone. Getting Started and Support ### What training and onboarding options does RingRx offer? RingRx provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does RingRx offer? RingRx provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat support. No reviewer feedback on support quality is available here, so user experience details such as response times, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 1,263 Patient Engagement reviews Capterra data shows that buyers of Patient Engagement software rank the following features as their top priorities: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) RingRx includes **HIPAA Compliant**. However, it does not include **Charting** or **Appointment Management**. Its support for **HIPAA Compliant** is especially valuable for healthcare organizations that need to protect patient information, maintain privacy standards, and manage communications in a secure environment, helping businesses reduce compliance risk and support patient trust. Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using messages within the system Patient Engagement 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request RingRx 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audio/Video Conferencing: Audio/Video Conferencing - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto-Dialer: System that automatically dials calls - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Call Distribution: Distribute/route/connect calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Healthcare: Software designed for the healthcare industry - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Policy Training: Train and educate employees on existing and/or new procedures and policies - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10003367/RingRx/pricing/) RingRx Lite $15.00 Per User,Per Month It includes: - HIPAA-compliant - Unlimited Calling - Advanced Call Routing - Unlimited Ring Groups - Business Associate Agreement - Phone Number Portability - Privacy Defender (Anti-Spam) - Music On-Hold - Integration API Access - Virtual Receptionist RingRx Grow $19.00 Per User,Per Month It includes: - HIPAA-compliant - Unlimited Calling - Voicemail Transcription - Web-Based Faxing - Texting - Unlimited Ring Groups - OnCall Features - Virtual Receptionist - Advanced Call Routing - Music On-Hold - Business Associate Agreement - Phone Number Portability - Privacy Defender (Anti-Spam) - Integration API Access RingRx Clinic $25.00 Per User,Per Month It includes: - HIPAA-compliant - Unlimited Calling - Free Desk Phone - Voicemail Transcription - Free Secondary Voicemail Box - Web-Based Faxing - Machine-Based Faxing - Texting - OnCall Features - Unlimited Ring Groups - Advanced Call Routing - Audio Conference Rooms - Business Associate Agreement - Phone Number Portability - Virtual Receptionist - Music On-Hold - Privacy Defender (Anti-Spam) - Integration API Access Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Alixandra H. LMHC Mental Health Care ### "A Great HIPAA compliant messaging App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2023 It's a great tool for a great price that I use regularly. The one time it was malfunctioning customer service was quick to respond and incredibly helpful. Pros Being able to text my clients is a great way to schedule appointments and send reminders. I also love that my assistant has her own extension and can communicate with clients from the same number. I really appreciate that it's cloud based an can be accessed from your personal phone through an app or a desktop computer. The fact that I don't need to carry around two phones anymore has streamlined a lot of my own communication. Cons I do wish that there was a way for HIPAA compliant texting app to receive photos. Many of my patients have tried to use this app to send photos of insurance cards. The more barriers to communication that I can take away the easier it is for them to access services. Reasons for choosing RingRx I considered a couple other app based systems. I don't remember their names however RingRx had all the features that I needed for the best price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 20, 2023 Thanks so much for your feedback, Alixandra. It's great to hear that the messaging app is exceeding your expectations. And it's always good to hear that customer support was able to help out when you had issues. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.