--- title: "Smice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smice Software - reviews, pricing plans, popular comparisons to other Quality Management products and more." source_url: "https://www.capterra.com/p/10003390/Smice/" page_type: "product" language: "en" --- # Smice Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smice ## What is Smice? The Smice mobile app allows employees, and in particular network managers and coordinators, to easily carry out internal audits, coaching or competitive analysis. The Smice platform allows users to consult the results in the form of customizable dashboards. The Smice mobile app is specifically developed for the hospitality and retail industry to coach its teams on sales, to do competitive intelligence, for all types of internal audits (CSR, hygiene, safety, merchandising, works...) and feedback. ## What is Smice used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Audit](https://www.capterra.com/audit-software/)[EHS Management](https://www.capterra.com/ehs-management-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price €39 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smice?[Manage this product listing](https://www.g2.com/products/smice/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smice 4.5 (51) VS. [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting Price €39 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (51) Ease Of Use 4.7 (351) Value For Money 4.4 (27) Value For Money 4.7 (301) Customer Service 4.4 (39) Customer Service 4.7 (292) ## Smice alternatives [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (71)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141080/iAuditor/) [Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) [4.4 (114)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102848/EHS-Management-Software/) ## FAQs about Smice Overview ### Which roles and teams benefit most from Smice? Smice is most used by hospitality and facilities managers, housekeeping leaders, food and beverage teams, and safety or operations managers. These roles rely on it to track service quality, manage site issues, coordinate frontline staff, monitor cleanliness and guest experience, and improve compliance, responsiveness, and day-to-day operational visibility. Answer based on 51 reviews Overview ### What company size and industries is Smice built for? Smice is built mainly for enterprise operators in hospitality, with 65% of reviewers from enterprises and 37% from hospitality. It serves area managers, operational managers, coaches, store managers, and quality managers, with additional use across telecommunications at 25%, midsize businesses at 20%, and leisure, travel, and tourism at 8%. Answer based on 51 reviews Features and Usability ### What are the key features of Smice? Smice offers compliance management, audit management, and risk management for oversight and control. It includes incident management, issue management, corrective actions, and CAPA, plus document management and customizable forms. Reporting features include dashboards, KPI monitoring, real-time analytics, and customizable reports. Pricing ### How much does it cost and what fees or limitations are included? Smice starts at €39 per month for the Subscription by number of point of sale plan, which includes unlimited users and unlimited point of sales. The Subscription by number of users plan costs €79 per month and adds audit features. A free trial is available. Getting Started and Support ### What training and onboarding options does Smice offer? Smice provides live online training sessions for teams getting started with the product. These sessions support guided setup and live instruction from a trainer, giving users a scheduled format for learning core features and basic workflows. Answer based on 1 reviews Getting Started and Support ### What customer support options does Smice offer? Smice provides email/help desk, FAQ/forum, and chat support. Users describe the platform as easy to use and useful for guidance, reminders, and quality follow-up, with support helping teams maintain compliance and improve service standards. Some note it helps centralize information and adapt processes more easily. Answer based on 7 reviews Features and Usability ### Is Smice easy to use for daily audits and follow-up? Smice makes daily audits and follow-up easy for most teams, especially on mobile. Small business staff, field users, and first-time users often find the app clear, fast, and intuitive, though some mention a complex dashboard, harder search filters, limited customization, and occasional tablet bugs. Answer based on 23 reviews Features and Usability ### How well does Smice handle reports? Smice handles reporting well with quick PDF output and a clear visual format for audit results. Operations teams and partner auditors value the fast reporting flow for recurring monthly work, and feedback stays strongly positive, though a few comments focus more on process context than reporting detail. Answer based on 11 reviews Language support ### Does Smice support multiple languages well? Smice supports multiple languages well enough for many international teams, and users find the guidance clear inside the app. Frontline staff and audited locations appreciate the accessible instructions and email follow-up, though some users still want more language options, including stronger translation coverage and Spanish support. Answer based on 10 reviews ## Features AI summary Based on 1,894 Quality Management reviews Capterra data shows that buyers of audit software rank the following features as their top priorities: - **Audit Trail** (**50%** of reviewers rated this feature as critical) - **Compliance Tracking** (**55%**) - **Compliance Management** (**47%**) Smice supports all three features that reviewers identify as most important: **Audit Trail**, **Compliance Tracking**, and **Compliance Management**. Together, these capabilities help businesses maintain clear records of audit activity, monitor regulatory requirements, and manage compliance processes more effectively, allowing teams to improve accountability, reduce risk, and stay prepared for reviews. Audit Trail 4.4 (17) 17.65% of 17 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Compliance Management 4.5 (26) 30.77% of 26 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Issue Management 4.6 (8) 12.50% of 8 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Customizable Forms 4.6 (16) 25.00% of 16 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Audit Management 4.5 (15) 33.33% of 15 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Task Management 4.3 (15) 40.00% of 15 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Smice 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assessment Management: Creation, administration, and evaluation of assessments or tests - Assessments: Includes assessments to gauge the performance of individual students on learning activities. - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Planning: Create a targeted plan, schedule resources, and determine long-term goals for the audit process - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Certifications: Allows users to manage certifications to comply with regulations and standards - Change Management: Track and monitor efficient handling of all changes/transitions - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Corrective Actions: Allows users to identify corrective actions to address incidents and accidents - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Visualization: Graphical representation of data - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Management: Store, manage, and track all electronic documents in a centralized location - Ergonomics: Apply ergonomics standards to improve work conditions. - Forms Management: Store, manage and track all forms in a centralized location - Implementation: Implementation services to help set up account, import data, and learn how to use associated platform. - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - KPI Monitoring: Tracking the status of previously identified performance measurements - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Private Dashboards: Share dashboard screen within private user groups - Public Dashboards: Publish dashboard publicly on various platforms - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Analysis: Analyze potential risks across the organization - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Task Management: Create, manage and track all task activities and progression - Training Management: Track employee/learner's progression through training programs - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (51) 4.5 Based on 51 reviews ## Pricing Value for money 4.4 (27) Free Trial Subscription by number of point of sale €39.00 Other,Per Month Subscription by number of users €79.00 Other,Per Month Value for money 4.4 (27) 4.4 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (39) 4.4 Based on 39 reviews ## User reviews Overall rating 4.5 Based on 51 reviews Filter by rating 5(28) 4(19) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent BJ Brijesh J. IT Coordinator Hospitality ### "A great help to secure proper audits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 15, 2023 To be honest, my overall experience with smice has been highly positive. Pros We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool. Cons While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN vanessa N. responsable expérience client Automotive ### "ludique et efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 4, 2023 Pros la facilité d'utilisation, très pratique Cons ras rien à signaler dans mes premières utilisations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2023 Merci Vanessa pour cette évaluation de Smice ! MM Mylene M. Manager Telecommunications ### "Facile d’utilisation et intuitif" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 23, 2023 En tant qu’utilisateur, très satisfaite de l’outil. En tant que boutique auditée, j’ai pu rencontré des anomalies avec certains smiceurs, mais le dialogue est facile et l’info a été remontée et prise en compte rapidement. Très bonne réactivité des services. Pros C’est un outil simple d’utilisation, les rapports sont clairs, en tant qu’évaluateurs, cela ne nécessite pas de longue formation. En tant qu’audité, le rapport est facile d’accès et lisible. Cons Certains smiceurs envoyés pour nous auditer n’avaient clairement pas le profil, mais l’info a été remontée et prise en compte. Top Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2023 Merci Mylène pour votre évaluation. Nous sommes ravis d'avoir pu répondre à vos attentes et que nos outils correspondent à vos besoins. JG Julie G. Manager Retail ### "simplicité et efficacité" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 J'y gagne en productivité, rapidité de mise en place de plans d'actions individuel et collectif. Pros Ce que j'apprécie le plus c'est la facilité d'utilisation. Depuis que les scénarios ont été revu il est très simple pour nous manager de pouvoir evaluer nos collaborateurs trouver avec eux des plans d'actions. Nous l'utilisons aussi pour réaliser des check list de nos magasins, facile ludique. Lorsque nous recevons nos compte rendues de visites mystere cela nous permet de mettre des plans d'actions. Cons Lors du démarrage avec Smice en corrélation avec F distribution, cela n'était pas cadré avec notre poste de travail. La refonte du logiciel pour notre applicationa été benefique. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2023 Merci Julie pour ce retour d'expérience. Nous sommes ravis que Smice vous fasse gagner en productivité ! AL Aidee L. Bar Manager Hospitality ### "Quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2023 Pros Is an easy to use platform, and is a good guide to maintain the quality of our service while keeping the standards. Cons They could integrate the Spanish language, it usually takes a while to open the application, and maybe work as a kind of calendar to check what is needed to achieve 100%. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2023 Thank you Aidee for your feedback. All languages can be integrated if requested. Thank you for your suggestion regarding the calendar and 100% achievement, very interesting ! CP Christophe P. Manager Telecommunications ### "Coaching" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 7, 2023 Pros Je trouve l'outil assez ergonomique, simple et rapide Cons Parfois des lenteurs pour ouvrir un coaching Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2023 Merci Christophe pour votre retour ! UC Utcheegadoo C. Falily manager Leisure, Travel & Tourism ### "Easy use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 7, 2023 First time user easy use Pros Easy way to check the good process of the service Cons Sometime need to look for documentation which is incomplete Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 25, 2023 Thank you for you review. We would be happy to help with the documentation that is missing do not hesitate to ask your questions in the chatbot or call our support team. CC Chloe C. Managing Director Professional Training & Coaching ### "La vie en Smice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 Utilisation et gestion de la data à une échelle internationale Partage en temps réel des résultats avec nos clients Pros Facilité de téléchargement, de prise en main et d’utilisation de l’application Cons L’UX de la plate-forme pourrait être améliorée ainsi que certains exports. Reasons for choosing Smice Facilité d’implémentation et logiciel créé à la base pour les équipes Smice.Savoir-faire métier et réactivité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Merci Chloé pour ce retour. Toute l'équipe Smice travaille quotidiennement à optimiser l'expérience des utilisateurs sur ses outils ! Plein de nouveautés à venir. MH muhamad H. manager Hospitality ### "loading" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 7, 2023 good Pros convenience for auditing purpose. easy to justify to auditor action taken Cons loading sometime slow depending the number of questionaire Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2023 Thank you Muhamad for your review ! FD Fiona D. Manager Internet ### "Super " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2023 Pros Tres facile d'utilisation car fortement intuitifs Cons Pas assez de modifications possibles afin de personnaliser Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 21, 2023 Merci Fiona pour votre retour ! Notre objectif est en effet que nos outils soient faciles à utiliser. Nous travaillons activement à vous donner toujours plus d'autonomie. [View all Reviews](https://www.capterra.com/p/10003390/Smice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.