# Smice Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smice Software - reviews, pricing plans, popular comparisons to other Audit products and more. Source: https://www.capterra.com/p/10003390/Smice --- # Smice Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smice ## What is Smice? The Smice mobile app allows employees, and in particular network managers and coordinators, to easily carry out internal audits, coaching or competitive analysis. The Smice platform allows users to consult the results in the form of customizable dashboards. The Smice mobile app is specifically developed for the hospitality and retail industry to coach its teams on sales, to do competitive intelligence, for all types of internal audits (CSR, hygiene, safety, merchandising, works...) and feedback. ## What is Smice used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Audit](https://www.capterra.com/audit-software/)[EHS Management](https://www.capterra.com/ehs-management-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price €39 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.smice.com&name=Smice) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smice 4.5 (51) VS. [4.6 (354)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting Price €39 Other, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (51) Ease Of Use 4.6 (350) Value For Money 4.4 (27) Value For Money 4.5 (300) Customer Service 4.4 (39) Customer Service 4.5 (291) ## Smice alternatives [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (111)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (68)](https://www.capterra.com/p/153199/Qualityze-EQMS-Suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Smice Overview ### Which roles and teams benefit most from Smice? Smice is most used by hospitality and facilities managers, including food and beverage, bar, housekeeping, and family service leaders who need to monitor service quality and staff performance. Operations, safety, and regional leaders use it to track compliance, resolve issues quickly, and improve guest or customer experience across locations. Answer based on 51 reviews Overview ### What company size and industries is Smice built for? Smice is built for enterprise operations teams, with 65% of reviewers from enterprise companies and Hospitality leading at 37%. It serves area managers, operational managers, coaches, store managers, and quality managers, with additional adoption in Telecommunications at 25% and Leisure, Travel & Tourism at 8%. Answer based on 51 reviews Features and Usability ### What are the key features of Smice? Smice offers audit management, compliance management, and risk management, plus CAPA, incident management, and inspection management. It also includes customizable forms and reports, document management, audit trail, role-based permissions, real-time analytics, KPI monitoring, and dashboards for tracking status and reporting. Pricing ### How much does it cost and what fees or limitations are included? Smice starts at €39 per month for the Subscription by number of point of sale, which includes unlimited users and unlimited point of sales. The Subscription by number of users costs €79 per month and includes audit access. A free trial is available. Getting Started and Support ### What training and onboarding options does Smice offer? Smice provides live online training sessions to help teams get started. Live online training supports guided setup and real-time instruction, giving users a structured way to learn the product and ask questions during the session. Answer based on 1 reviews Getting Started and Support ### What customer support options does Smice offer? Smice provides Email/Help Desk, FAQ/Forum, and Chat support. Users describe it as easy to use and helpful for quality, compliance, and service guidance, with support materials and chat assisting day-to-day follow-up and issue handling. Answer based on 7 reviews Features and Usability ### Is Smice easy to use for everyday audits? Smice makes everyday audits quick to complete, especially on smartphones, with a clear workflow and fast result access. Many frontline teams and first-time users find it intuitive, though some users say dashboard navigation, search filters, and custom table setup feel complex when they need deeper reporting or personalization. Answer based on 23 reviews Features and Usability ### How well does Smice handle audit reports? Smice delivers audit reports clearly and quickly, with PDF output and web visuals that fit routine reporting needs. Operations teams, auditors, and partner networks value the immediate results and practical reporting workflow, especially for recurring monthly checks, while feedback in this area shows few concerns about report quality or usability. Answer based on 11 reviews Language support ### Does Smice support multiple languages well? Smice supports multilingual use well enough for daily work, but some teams still want more language options. International users and field staff find the app easy to follow with clear instructions and mobile access, while several reviewers specifically mention interest in broader translation support, including added Spanish coverage. Answer based on 10 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Compliance Management 4.5 (26) 30.77% of 26 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Audit Trail 4.4 (17) 17.65% of 17 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Customizable Forms 4.6 (16) 25.00% of 16 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Audit Management 4.5 (15) 33.33% of 15 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Task Management 4.3 (15) 40.00% of 15 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Incident Management 4.3 (14) 28.57% of 14 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Smice 40 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Creation, administration, and evaluation of assessments or tests Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create a targeted plan, schedule resources, and determine long-term goals for the audit process A record of all activities within the system, including user access, changes made, etc. Track and monitor efficient handling of all changes/transitions Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Investigate and take action at root cause or error in processes to prevent recurring issues Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Connect to big data sources Graphical representation of data Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Store, manage, and track all electronic documents in a centralized location Store, manage and track all forms in a centralized location Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Identify and respond to unexpected problems or failures (ie. "negative events") Tracking the status of previously identified performance measurements Share dashboard screen within private user groups Publish dashboard publicly on various platforms Ensure that quality requirements and standards are met across production processes Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Analyze potential risks across the organization Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Systematic evaluation of the security of a company's overall security system and situation Display aggregated data points on one page for a bird's eye view assessment Create, manage and track all task activities and progression Track employee/learner's progression through training programs An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (51) 4.5 Based on 51 reviews ## Pricing Value for money 4.4 (27) Free Trial Subscription by number of point of sale €39.00 Other,Per Month Subscription by number of users €79.00 Other,Per Month Value for money 4.4 (27) 4.4 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (39) 4.4 Based on 39 reviews ## User reviews Overall rating 4.5 Based on 51 reviews Filter by rating 5(28) 4(19) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent BJ Brijesh J. IT Coordinator Hospitality ### "A great help to secure proper audits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 15, 2023 To be honest, my overall experience with smice has been highly positive. Pros We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool. Cons While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN vanessa N. responsable expérience client Automotive ### "ludique et efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 4, 2023 Pros la facilité d'utilisation, très pratique Cons ras rien à signaler dans mes premières utilisations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Merci Vanessa pour cette évaluation de Smice ! MM Mylene M. Manager Telecommunications ### "Facile d’utilisation et intuitif" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 March 23, 2023 En tant qu’utilisateur, très satisfaite de l’outil. En tant que boutique auditée, j’ai pu rencontré des anomalies avec certains smiceurs, mais le dialogue est facile et l’info a été remontée et prise en compte rapidement. Très bonne réactivité des services. Pros C’est un outil simple d’utilisation, les rapports sont clairs, en tant qu’évaluateurs, cela ne nécessite pas de longue formation. En tant qu’audité, le rapport est facile d’accès et lisible. Cons Certains smiceurs envoyés pour nous auditer n’avaient clairement pas le profil, mais l’info a été remontée et prise en compte. Top Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Merci Mylène pour votre évaluation. Nous sommes ravis d'avoir pu répondre à vos attentes et que nos outils correspondent à vos besoins. JG Julie G. Manager Retail ### "simplicité et efficacité" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2023 J'y gagne en productivité, rapidité de mise en place de plans d'actions individuel et collectif. Pros Ce que j'apprécie le plus c'est la facilité d'utilisation. Depuis que les scénarios ont été revu il est très simple pour nous manager de pouvoir evaluer nos collaborateurs trouver avec eux des plans d'actions. Nous l'utilisons aussi pour réaliser des check list de nos magasins, facile ludique. Lorsque nous recevons nos compte rendues de visites mystere cela nous permet de mettre des plans d'actions. Cons Lors du démarrage avec Smice en corrélation avec F distribution, cela n'était pas cadré avec notre poste de travail. La refonte du logiciel pour notre applicationa été benefique. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Merci Julie pour ce retour d'expérience. Nous sommes ravis que Smice vous fasse gagner en productivité ! AL Aidee L. Bar Manager Hospitality ### "Quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2023 Pros Is an easy to use platform, and is a good guide to maintain the quality of our service while keeping the standards. Cons They could integrate the Spanish language, it usually takes a while to open the application, and maybe work as a kind of calendar to check what is needed to achieve 100%. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Thank you Aidee for your feedback. All languages can be integrated if requested. Thank you for your suggestion regarding the calendar and 100% achievement, very interesting ! CP Christophe P. Manager Telecommunications ### "Coaching" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 7, 2023 Pros Je trouve l'outil assez ergonomique, simple et rapide Cons Parfois des lenteurs pour ouvrir un coaching Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Merci Christophe pour votre retour ! UC Utcheegadoo C. Falily manager Leisure, Travel & Tourism ### "Easy use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 7, 2023 First time user easy use Pros Easy way to check the good process of the service Cons Sometime need to look for documentation which is incomplete Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 25, 2023 Thank you for you review. We would be happy to help with the documentation that is missing do not hesitate to ask your questions in the chatbot or call our support team. CC Chloe C. Managing Director Professional Training & Coaching ### "La vie en Smice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 Utilisation et gestion de la data à une échelle internationale Partage en temps réel des résultats avec nos clients Pros Facilité de téléchargement, de prise en main et d’utilisation de l’application Cons L’UX de la plate-forme pourrait être améliorée ainsi que certains exports. Reasons for choosing Smice Facilité d’implémentation et logiciel créé à la base pour les équipes Smice.Savoir-faire métier et réactivité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Merci Chloé pour ce retour. Toute l'équipe Smice travaille quotidiennement à optimiser l'expérience des utilisateurs sur ses outils ! Plein de nouveautés à venir. MH muhamad H. manager Hospitality ### "loading" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 7, 2023 good Pros convenience for auditing purpose. easy to justify to auditor action taken Cons loading sometime slow depending the number of questionaire Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Thank you Muhamad for your review ! FD Fiona D. Manager Internet ### "Super " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2023 Pros Tres facile d'utilisation car fortement intuitifs Cons Pas assez de modifications possibles afin de personnaliser Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2023 Merci Fiona pour votre retour ! Notre objectif est en effet que nos outils soient faciles à utiliser. Nous travaillons activement à vous donner toujours plus d'autonomie. [View all Reviews](https://www.capterra.com/p/10003390/Smice/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.