# Smice Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Smice the right Audit solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10003390/Smice/reviews

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Smice

4.5 (51)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Smice

Ease of use

4.4

Customer Service

4.4

## Pros and Cons in Reviews

LS

Laurent S

executive chefFood & Beverages, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Use it every months, easy to use, can check and evaluate other services of our resort, quick result go out, report is clear“

March 2, 2023

BJ

Brijesh J

IT CoordinatorHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“Right from day one, Smice demonstrated itself as an incredibly valuable tool.“

July 15, 2023

Al

Aidee l

Bar Manager Hospitality, 10,001+ employeesUsed the software for: Less than 6 months.

“Is an easy to use platform, and is a good guide to maintain the quality of our service while keeping the standards.“

March 11, 2023

rM

ravikesh M

F&B ManagerHospitality, 201 - 500 employeesUsed the software for: More than 2 years.

“Its help a lots and easy to use , make us to improve in our quality of product“

March 3, 2023

## Showing most helpful reviews

Showing 1-25 of 51 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

Jerome A.  
Executive Housekeeper  
Hospitality  
Used the software for: 2+ years

### "Interesting App"

February 22, 2023

5.0

Pros

Simple to use and help my company to see if we all apply the same process

Cons

Maybe the app is too formal and would be nice if there was more fun like a constest.

Review Source

Response from Smice

April 27, 2023

Thank you for Jerome for your review ! We try to make it as friendly as possible but gamification is a really interesting next step for the Smice App.

tD

thomas D.  
family manager  
Hospitality  
Used the software for: 2+ years

### "Good but can be better"

February 22, 2023

5.0

Pros

easy to use, application fast and easy to understand

Cons

looking for the task to do, maybe add some update or notification

Review Source

Response from Smice

May 3, 2023

Thank you Thomas for your review ! We would be really happy to help with task to do, update and notification. Do not hesitate to talk with our support team to give more precision about your need.

UC

Utcheegadoo C.  
Falily manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Easy use"

March 7, 2023

4.0

First time user easy use

Pros

Easy way to check the good process of the service

Cons

Sometime need to look for documentation which is incomplete

Review Source

Response from Smice

April 25, 2023

Thank you for you review. We would be happy to help with the documentation that is missing do not hesitate to ask your questions in the chatbot or call our support team.

CD

Catherine D.  
housekeeping manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "It's easy and fast to answer the questions of each report but a lot of questions are in double"

February 22, 2023

5.0

On my part (housekeeping)It allows to respect the standards

Pros

really easy to use even for me (almost 60 years old) and fast.

Cons

Too many similar questions , when you do it monthly, we have the impression we are asked the same questions.

Review Source

Response from Smice

April 27, 2023

Thank you Catherine for you review ! We are very happy to hear it is easy to use and useful.

FC

Ferchichi C.  
Food and Beverage Manager  
Hospitality  
Used the software for: 2+ years

### "Smice Benefits"

February 27, 2023

5.0

very good

Pros

guidance and reminder on quality follow up and compliance to the customer expectations

Cons

details of quality and compliance, which helps improving and adjusting the service offered to the customer

Review Source

Response from Smice

April 25, 2023

Thank you Ferchichi for your review !

RL

Roy L.  
Stock & Procurement Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Very usefull app"

February 27, 2023

5.0

Very satisfying

Pros

Very clear guideline and easy to follow up.

Cons

No issue; the information is easy to understand.

Review Source

Response from Smice

April 25, 2023

Thank you Roy for your review and happy to hear once again that our App is user friendly !

AW

Adam W.  
Bar Manager  
Hospitality  
Used the software for: 6-12 months

### "good"

February 22, 2023

5.0

Pros

easy to track, and easy to use. simple use

Cons

take too long to load, sometimes the app crashes

Review Source

Response from Smice

April 27, 2023

Thank you Adam for your review !

OC

Ozdemir C.  
HSE manager  
Hospitality  
Used the software for: 1-2 years

### "Happy User"

March 6, 2023

5.0

Very happy to be able to use Smice to ease monthly works

Pros

Easy to use.

Cons

Very useful.

Reason for choosing Smice

companies selection

Review Source

Response from Smice

April 21, 2023

Thank you Ozdemir for your kind review !

MB

Marion B.  
HSE manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "SMICE an ecological way to make sure that all the managers respect the process "

March 1, 2023

5.0

Pros

We don't need anymore to fill paper / more ecological and easy to use

Cons

Things not change from a month to another, can be boring for mmanagers to fill it

Review Source

Response from Smice

April 25, 2023

Thank you Marion for your review ! Indeed you can gather all the data in the App without paper ! Some audits are repetitive by definition but establishing rituals is probably the best way to respect the standards over time.

AL

Aidee L.  
Bar Manager  
Hospitality  
Used the software for: Less than 6 months

### "Quality"

March 11, 2023

5.0

Pros

Is an easy to use platform, and is a good guide to maintain the quality of our service while keeping the standards.

Cons

They could integrate the Spanish language, it usually takes a while to open the application, and maybe work as a kind of calendar to check what is needed to achieve 100%.

Review Source

Response from Smice

April 21, 2023

Thank you Aidee for your feedback. All languages can be integrated if requested. Thank you for your suggestion regarding the calendar and 100% achievement, very interesting !

RP

Rodolphe P.  
Manager  
Telecommunications  
Used the software for: 1-2 years

### "coachings sur portable "

March 1, 2023

4.0

Pros

La simplicité et le côté ludique de Smice pour faire nos coachings

Cons

Changer de manager pour les managers multisites

Review Source

Response from Smice

April 21, 2023

Merci Rodolphe pour votre retour, nous prenons en compte votre remarque.

JL

Jérémie L.  
Manager  
Telecommunications  
Used the software for: 2+ years

### "Rapidité"

March 1, 2023

4.0

Permet d'ameliorer la qualité de services aux abonnés

Pros

Rapidité pour remplir le questionnaire avec une appli comptable sur Smartphone et tablette. Permet de saisir en direct pendant le coaching

Cons

La manière de naviguer suivant précédent. Un menu dynamique toujours présent sur la gauche serait intéressant pour aller dans la catégorie souhaitée directement quand on veut la saisir.

Review Source

Response from Smice

April 21, 2023

Merci Jérémie pour votre avis et votre recommandation !

HD

Hugo D.  
Responsable Gourmet  
Food & Beverages  
Used the software for: 2+ years

### "Smice W23 La rosière"

February 27, 2023

4.0

Pros

Cela permet aux équipes de pouvoir vérifier que les prestations demandées soit respectées et permet de nous améliorer.

Cons

pas grand choses, à part les quelques bug

Review Source

Response from Smice

April 25, 2023

Merci Hugo pour votre évaluation de Smice !

CP

Christophe P.  
Manager  
Telecommunications  
Used the software for: 6-12 months

### "Coaching"

March 7, 2023

4.0

Pros

Je trouve l'outil assez ergonomique, simple et rapide

Cons

Parfois des lenteurs pour ouvrir un coaching

Review Source

Response from Smice

April 21, 2023

Merci Christophe pour votre retour !

KM

Karolane M.  
Attachée de Direction  
Hospitality  
Used the software for: 2+ years

### "Bel outil de Mystery Shopping"

February 22, 2023

5.0

Pros

Back office agréable à utiliser pour obtenir les résultats des visites mystères à la fois expérientielle et conformité.

Cons

Rien de spécial à signaler pour le moment dans l'utilisation du logiciel

Review Source

Response from Smice

April 27, 2023

Thank you Karolane for your review!

SV

Stephanie V.  
Dpx Escale  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Pratique "

February 23, 2023

4.0

Pros

Résultats envoyés par équipe. Stats par semaines par équipe

Cons

Complexité des tris pour faire des recherches.

Review Source

Response from Smice

May 3, 2023

Merci Stéphanie pour votre retour. Nous connaissons le sujet et nous allons tout faire pour pouvoir répondre à votre besoins.

AF

Aline F.  
Directrice  
Hospitality  
Used the software for: Less than 6 months

### "."

March 6, 2023

4.0

Pros

Le compte rendu de l'audit est très bien fait.

Cons

Je n'ai pas de point faible pour le moment.

Review Source

Response from Smice

April 21, 2023

Merci Aline pour votre évaluation !

JG

Julie G.  
Manager  
Retail  
Used the software for: 2+ years

### "simplicité et efficacité"

March 17, 2023

4.0

J'y gagne en productivité, rapidité de mise en place de plans d'actions individuel et collectif.

Pros

Ce que j'apprécie le plus c'est la facilité d'utilisation. Depuis que les scénarios ont été revu il est très simple pour nous manager de pouvoir evaluer nos collaborateurs trouver avec eux des plans d'actions. Nous l'utilisons aussi pour réaliser des check list de nos magasins, facile ludique. Lorsque nous recevons nos compte rendues de visites mystere cela nous permet de mettre des plans d'actions.

Cons

Lors du démarrage avec Smice en corrélation avec F distribution, cela n'était pas cadré avec notre poste de travail. La refonte du logiciel pour notre applicationa été benefique.

Review Source

Response from Smice

April 21, 2023

Merci Julie pour ce retour d'expérience. Nous sommes ravis que Smice vous fasse gagner en productivité !

KC

Kevin C.  
Housekeeping Manager  
Hospitality  
Used the software for: 1-2 years

### "very helpfull "

March 3, 2023

5.0

it very nice, to make me remind always what is my standard

Pros

it very usefull like a guide on our phone everywhere we go it always with us

Cons

it take a little bit more time to loading

Review Source

Response from Smice

April 21, 2023

Very happy to read you review Kevin ! Thank you.

BJ

Brijesh J.  
IT Coordinator  
Hospitality  
Used the software for: 6-12 months

### "A great help to secure proper audits"

July 15, 2023

5.0

To be honest, my overall experience with smice has been highly positive.

Pros

We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool.

Cons

While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open

Review Source

JG

Jérôme G.  
DIRECTEUR REGIONAL  
Telecommunications  
Used the software for: 2+ years

### "Retour SMICE"

March 6, 2023

4.0

Très positif. Les questionnaire MYSTERES permettent d'accompagner mes équipes.

Pros

C'est un outil qui permet de faire progresser des équipes, de façon neutre

Cons

Des fonctionnalités qui ne sont pas totalement personnalisables sur la conception. Et un TABLEAU de bord qui meriterai d'être complètement revu, car trop complexe. Il faut un DASHBOARD simple, même pour des débutants. Difficile de trouver la bonne DATA

Review Source

Response from Smice

April 21, 2023

Merci Jérôme pour vos retours. Saviez-vous que pouvez créer vos propres dashboards ou dupliquer ceux qui ont été partagés avec vous pour les modifier et si besoin les simplifier ? N'hésitez pas à utiliser le chatbot qui se trouve sur la plateforme SMICE si vous avez des questions, notre équipe reste à votre disposition y répondre.

Yordany R.  
Environmental Health and Safety Manager  
Hospitality  
Used the software for: 2+ years

### "Easy and important tool"

February 27, 2023

5.0

Every month I can check the follow of all manager and compare with my general evaluation fot to putin practices diferent action plans

Pros

Easy managing all the service in the organization

Cons

I believe the tool is easy but is necesary to add more language for the traductor.

Review Source

Response from Smice

May 3, 2023

Thank you Yordany for your review. Smice is translatable into all languages. However, each company chooses in which language it makes the questionnaire available to its employees.

MM

Mylène M.  
Manager  
Telecommunications  
Used the software for: 1-2 years

### "Facile d’utilisation et intuitif"

March 23, 2023

5.0

En tant qu’utilisateur, très satisfaite de l’outil. En tant que boutique auditée, j’ai pu rencontré des anomalies avec certains smiceurs, mais le dialogue est facile et l’info a été remontée et prise en compte rapidement. Très bonne réactivité des services.

Pros

C’est un outil simple d’utilisation, les rapports sont clairs, en tant qu’évaluateurs, cela ne nécessite pas de longue formation. En tant qu’audité, le rapport est facile d’accès et lisible.

Cons

Certains smiceurs envoyés pour nous auditer n’avaient clairement pas le profil, mais l’info a été remontée et prise en compte. Top

Review Source

Response from Smice

April 21, 2023

Merci Mylène pour votre évaluation. Nous sommes ravis d'avoir pu répondre à vos attentes et que nos outils correspondent à vos besoins.

TD

Thomas D.  
Manager  
Telecommunications  
Used the software for: 2+ years

### "Utile et simple d'utilisation "

March 6, 2023

5.0

Pros

La simplicité d'utilisation et son utilité au quotidien pour améliorer les performances d'équipe

Cons

Temps de chargement un peu long sur l'ouverture du logiciel

Review Source

Response from Smice

April 21, 2023

Merci Thomas pour votre évaluation ! Nous prenons votre retour en compte.

KG

Kévin G.  
Manager  
Telecommunications  
Used the software for: 1-2 years

### "Très utile et facile d'utilisation "

March 1, 2023

5.0

Pros

Grille d'évaluation, pertinence des items, pas de bugs

Cons

Il serait bien que le conseiller coaché reçoit également le compte rendu

Review Source

Response from Smice

April 25, 2023

Merci Kévin pour votre évaluation ! Effectivement aujourd'hui ce n'est pas prévu mais nous notons votre retour.

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