# Magic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Magic the right Review Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10003392/Magic/reviews --- Magic 4.9 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Magic Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Omar F. Business Owner Food & Beverages Used the software for: 6-12 months ### "Smoothest platform to use and it actually works!" November 14, 2023 5.0 Pros Magic was super easy to set up. I was looking for a platform to help increase reviews and overall awareness for my burger truck. I am super busy with a day time job and my burger truck is my side hustle so I really needed to save time and Magic did exactly that. Cons I'm excited for more features to roll out! Review Source VR Verified Reviewer Manager Veterinary Used the software for: Less than 6 months ### "Reviews and SMS, perfect combination for local businesses! " January 18, 2023 5.0 Magic really understands the need of small businesses. Their team helped us a lot with onboarding and giving up local insights into how we can better utilise the software to grow our business more. I am still in directly contact with our account executive \[SENSITIVE CONTENT\] every week. Super helpful. Pros The software REALLY works. We were able to triple our reviews after the first month. The best part is how easy it is to use. Most of the work is done for you with templates so you just have to connect current reviews sites and you are ready to go. Being able to contact customers via SMS is another big plus. Response rates are much higher and faster. Cons So far, not many complaints. Our team has found it very easy to use and definitely worth the value. Switched from [Reputation](https://www.capterra.com/p/167624/Reputation-com/) Reputation.com was harder to use and more expensive. Their customer support team were slow in replying and lacked the messaging and SMS features that we really needed. Review Source VR Verified Reviewer Sr Manager Client Solutions Research Used the software for: I used a free trial ### "Magic Review " June 14, 2023 5.0 Pros Interface and steps to use the product for clients Cons i do not find cons on the product just yet Review Source VR Verified Reviewer CEO Management Consulting Used the software for: 6-12 months ### "Magic is a game changer for my small business" March 2, 2023 5.0 Overall, my experience with Magic has been great. The platform is user-friendly and the customer support team is always quick to respond and helpful in addressing any issues or questions I have. Magic has helped me streamline my marketing efforts and improve my online reputation, ultimately leading to increased sales and customer satisfaction. Pros I like how easy it was to manage my online reputation with Magic. The Reviews product is especially helpful, allowing me to quickly respond to reviews and stay on top of my customer feedback. The text marketing feature has also been a great tool for me to engage with my customers in a more personalised way helping us to increase campaign revenues by 60% vs the same period last year when we were just using email marketing! Cons None so far. My team absolutely love Magic. Now they have more time to spend on other value added activities rather than just spending their time checking the multi platforms that we have a presence on! Reason for choosing Magic I ultimately chose Magic because of its focus on local businesses and its affordable pricing. While other platforms offered similar features, Magic's intuitive interface and personalised support made it the best fit for my small business needs. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Working wonders for a small team like mine" May 9, 2023 5.0 Lack of man power to manage the different social and review platforms. Pros Reviews and Team Inbox helps our small team to allocate our time to buyers efficiently. Now we don't have to login to multiple platforms everyday to check for and respond to messages. Cons None at the moment. We love it for the amount of time we have been using it. The support has been great too! Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Magic Local support. Review Source DM Derrick M. Business Owner Consumer Services Used the software for: 6-12 months ### "Our Secret Weapon for Plumbing Business " November 27, 2023 5.0 Pros As a local plumbing business, our reputation means everything. Magic simplifies the process of managing customer reviews, allowing us to stay on top of our online presence effortlessly. With Magic's help, we've seen a significant increase in positive reviews. It encourages satisfied customers to leave feedback, which has boosted our credibility and brought in new clients. Cons Nothing to complain about at the moment! Magic provides all the things we need to grow our business Review Source VR Verified Reviewer Digital Director Food & Beverages Used the software for: Less than 6 months ### "Magic is the solution that we are looking for!" November 8, 2023 5.0 Overall, we highly recommend Magic to businesses needing SMS support for customer communication. The team at Magic is incredible! Pros To begin with, their sales team is a pleasure to work with and they are extremely helpful during the discovery phase. The onboarding process was also seamless with the Magic team. As we started using the platform, we required assistance every now and then and the fantastic customer service and support team was able to respond quickly. This is crucial for us as we continue to use the platform. Cons Having a mobile app version of the platform would be helpful, although it's not a requirement. Review Source DP Daniel P. Physiotherapist Hospital & Health Care Used the software for: 6-12 months ### "A vital tool for my physiotherapy practice" January 22, 2024 5.0 Pros Magic's patient communication features have been a game-changer. We can send automated appointment reminders, follow-up messages, and educational resources, keeping our patients engaged in their recovery journey. Magic offers customisable templates for patient communication, which allows us to personalise our messages and provide a more personal touch to our care. Cons The cost of Magic, especially for smaller practices, may be a consideration. However, the efficiency and improved patient engagement it brings more than justify the investment. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Review Source VR Verified Reviewer Consultant Information Technology and Services Used the software for: Less than 6 months ### "Magic revolutionized our customer engagement and online reputation!" May 26, 2023 5.0 Our overall experience with Magic has been remarkable. It has empowered us to elevate our customer engagement, enhance our online presence, and grow our business. The ease of use and effectiveness of the features provided by Magic have surpassed our expectations. We highly recommend Magic to any IT services business looking to enhance its customer interactions and boost its online reputation. Pros Magic has completely transformed the way we engage with our customers. The review feature has been phenomenal in helping us gather more online reviews across multiple platforms effortlessly. It has significantly improved our online reputation and visibility. The inbox feature allows us to efficiently manage customer conversations from various channels, ensuring timely responses and exceptional customer service. Additionally, the text marketing tool has enabled us to run targeted campaigns and drive sales effectively. Cons Not too much. Most of the main functions are all good. I think if later can have a mobile version that would be a good improvement. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Better function and cheaper price. Review Source JP Jennifer P. Manager Computer Software Used the software for: 6-12 months ### "A Game-Changer for Local Businesses!" November 22, 2023 5.0 Pros Magic has transformed the way we handle customer reviews. It consolidates reviews from various platforms, saving us hours of manual work. Thanks to Magic, our online reputation has improved significantly. It helps us gather more positive reviews and showcase them effectively, attracting more customers to our business. The software is incredibly easy to use. Even those with minimal tech-savviness can navigate it without any issues. Cons Although user-friendly, there is a slight learning curve when getting started. However, the customer support team is fantastic and helps smooth out any bumps. Review Source VR Verified Reviewer Marketing Manager Retail Used the software for: Less than 6 months ### "Magic helped me improve my online presence and sales" May 16, 2023 5.0 None, I had a great experience with Magic. Pros Magic made it easy for me to request and collect reviews on multiple platforms, and their inbox feature helped me keep track of all my customer conversations in one place. The text marketing tool was also very effective in reaching out to my customers and driving sales. Cons None, I had a great experience with Magic. Review Source VR Verified Reviewer CEO Management Consulting Used the software for: 6-12 months ### "Game-changer for our customer management, and boosted our growth" May 31, 2023 5.0 Wonderful - significantly improved our customer management processes, enhanced our online presence, and drove business growth. Comprehensive features offered; would recommend to any one-man consulting businesses seeking to optimize customer interactions. Pros Review feature helped my consulting startup consistently gather more online reviews on popular platforms, attracting new clients. The inbox feature has streamlined customer management by consolidating conversations from various channels into one place, enabling efficient and personalized responses. Cons Nothing comes to mind, at least immediately. Review Source SR Shauna R. Owner Luxury Goods & Jewelry Used the software for: Less than 6 months ### "A Gem for Our Family Jewellery Business!" January 8, 2024 5.0 Pros Magic's user interface is intuitive. Even for those of us who aren't tech-savvy, it's been easy to navigate and use effectively. Magic has significantly improved our online reputation. It encourages our happy customers to leave reviews, which has boosted our credibility and attracted more jewellery enthusiasts to our store. Running a small family jewelry business means we wear many hats. Magic has made managing our online reviews a breeze. It brings all our reviews together, saving us time and headaches. Cons Getting started with Magic does require some initial setup, which might be a bit challenging for those with limited technical expertise but the Magic onboarding team were super helpful and patient! Review Source VR Verified Reviewer Senior Manager Financial Services Used the software for: Less than 6 months ### "An Essential Tool for Local Businesses!" May 12, 2023 5.0 Pros Magic is an essential tool for any local business looking to improve their online reputation and grow their business. I love how it has helped me get more online reviews and rank higher on local search. The Inbox feature has also made it easy for me to keep track of all my customer conversations in one place, including SMS, Facebook, and Instagram Cons None that I could think of so far. Will update my review if anything else comes to my mind. Reason for choosing Magic My overall experience with Magic has been fantastic! It has helped me improve my online reputation and grow my business. I would highly recommend Magic to any local business looking to take their customer engagement to the next level Review Source VR Verified Reviewer Marketing Manager Retail Used the software for: I used a free trial ### "Enchanting Transformations: Enhancing My Online Presence with Magic" May 24, 2023 4.0 Overall, my journey with Magic has been nothing short of magical. I elevated my online reputation and visibility. The surge in reviews and customer engagement resulted in a remarkable upturn in sales. I wholeheartedly endorse Magic to all local businesses seeking growth and an enhanced customer experience. Pros I effortlessly garnered and gathered reviews across multiple platforms. With its unified inbox, managing customer conversations became a breeze. The spellbinding text marketing tool proved remarkably effective in captivating customers and driving sales. Cons I can't come up with anything to complain about this product Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.