--- title: "Hyversa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hyversa Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10003395/Goo-Chat/" page_type: "product" language: "en" --- # Hyversa Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hyversa ## What is Hyversa? Hyversa is a comprehensive customer service platform featuring AI chatbot integration, automated workflows, customizable widgets, and seamless booking capabilities directly from the widget. With built-in FAQ sections and online video tutorials, it's designed to optimize customer interactions, streamline workflows, and elevate overall satisfaction. ## What is Hyversa used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hyversa?[Manage this product listing](https://www.g2.com/products/hyversa/claim_requests/new?auto=true) ## Hyversa Overview Updated September 2026 AI summary Hyversa provides businesses of all sizes with tools for managing customer support through live chat, multi-channel communication, and support ticket tracking. Covering categories such as Customer Support and Chatbot, it includes features like CRM integration, email management, queue handling, and analytics. Hyversa is accessible across cloud and major device platforms, supporting both automated and human-assisted interactions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hyversa 4.8 (10) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $10 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (10) Ease Of Use 4.8 (73) Value For Money 4.7 (10) Value For Money 4.4 (58) Customer Service 4.6 (10) Customer Service 4.7 (52) ## Hyversa alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [View all alternatives](https://www.capterra.com/p/10003395/Goo-Chat/alternatives/) ## FAQs about Hyversa Overview ### Which roles and teams benefit most from Hyversa? Hyversa benefits business development teams, founders, and executives who need to streamline outreach, track opportunities, and manage growth workflows. Technical and quality teams use it to support delivery and issue resolution, while recruiters, creative professionals, and healthcare practitioners rely on it to organize tasks, coordinate communication, and improve day-to-day efficiency. Answer based on 10 reviews Overview ### What company size and industries is Hyversa built for? Hyversa serves midsize and small businesses most often, with each representing 40% of reviewers, especially in Information Technology and Services at 50%. It also appears in Computer Software at 20% and Hospital & Health Care at 10%, with lighter enterprise adoption at 20%, commonly for live chat. Answer based on 10 reviews Features and Usability ### What are the key features of Hyversa? Hyversa offers customer support and analytics features, including real-time analytics, reporting and statistics, and sentiment analysis. It also includes live chat, chatbot, multi-channel communication, support ticket management, canned responses, autoresponders, customer history, access controls/permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does Hyversa integrate with? Hyversa connects natively to Pabbly Connect and Zapier, giving it access to automation and app-linking workflows across many third-party tools. These integrations let Hyversa connect with other business apps through established integration platforms without requiring custom development. Getting Started and Support ### What training and onboarding options does Hyversa offer? Hyversa provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation offers written reference material for setup and features, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Hyversa offer? Hyversa offers email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. These channels give users several ways to find answers or contact support directly, but no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 1,744 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Hyversa supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Call Center Management**. Together, these capabilities help businesses respond to customer issues faster, keep support teams updated as conversations change, and manage phone-based service operations more efficiently, allowing teams to deliver more consistent customer support across channels. Chat/Messaging 5.0 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Live Chat 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Support Ticket Management 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-time Consumer-facing Chat 4.9 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 4.4 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Hyversa 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (10) 4.8 Based on 10 reviews ## Pricing Value for money 4.7 (10) Free Trial Free Version Basic $10.00 Flat Rate,Per Month Professional $29.00 Other,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (10) 4.6 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Business development executive Information Technology and Services ### "Effective communication tool for Chatting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 Overall it's very good application for the professional chatting with team mates and clients overseas, we can easily check history and can share files document. Pros Very good and fast responsive application, we can easily connected with team and clients. Very professional and pretty awesome dashboard with good features Cons Good to go application, nothing much hard to handle Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) It's take much time to relaod and sometime get stuck between of conversation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shyam P. Senior Artist Marketing and Advertising ### "Best platform for seamless conversation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 20, 2023 Pros I am impressed with goo.chat as I have seen multiple features which are not available on other platforms like CRM , Mobile access , live chat, Ticket support management and many more. We can have seamless conversation here. Cons Some times I have faces some glitches apart from this it's perfect. Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User PHP developer Information Technology and Services ### "Good solution for the client's messaging " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2023 overall is very good and application for live chatting, also it's have good features. easy and understable application, secure and fast to run. Pros Very good and easy tool for communication, it's userfriendly and have attractive UI with other features, easy to integrate with tools. Cons Good tool, other is no cons i find in Goo.chat . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Prince M. Physical therapist Hospital & Health Care ### "customer messaging platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2023 Pros easy to builds online customer support platform for answering customers question and injuries. Cons also easy to create and build a chatbot Switched from [get.chat](https://www.capterra.com/p/252693/getchat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IS Isreal S. Executive Director Non-Profit Organization Management ### "Easy to create " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2023 Pros Easy to create and build customer support strategy and manage all business at time Cons Faster conversation with customers and teams Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Problem Setter Information Technology and Services ### "Chat goes with Goo.Chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 6, 2023 Overall experience is really good because it's a very professional and simple way to communicate with others in real time Pros I like the feature and functionality offered by Goo.Chat to share the information with anyone in a very fast manner Cons Nothing much to dislike about bit sometimes it slows down in sharing information Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Executive Talent acquisition Computer Software ### "Most featured chat.Gooo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 5, 2023 Pros I have came across many software like the same but Goo.Chat features and functions are simple amazing and keeps all the user needs at easy accessable. Cons Some more features need to be added as per the feedback of the basic daily user's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shristy S. Founder Computer Software ### "It's one of the best chat bot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 5, 2023 It is very helpful app, it helps in many field. The overall experience is great and it is most important app for any guiding and for chatting. Pros The interface of Goo.Chat is very user-friendly, it is very easy to use. It is helpful in many fields like searching any news, writting mails, finding queries etc. Cons Sometimes it get stuck, and need frequent refreshing of page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Junior Business development executive Information Technology and Services ### "Best customer messaging platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2023 Pros It's very easy to use and communication flow is excellent. Ticket support management is amazing. We will definitely use it for long term Cons Till now there is not cons found , I recommend Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Vishal S. QA Manager Information Technology and Services ### "Professional way of chatting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 5, 2023 Pros The application provides a unique way to stay connected with the team in the project. We can transfer files and maintain the history of chat in professional way. Cons The application doesnot works well if we do simultaneous login on multiple system hut since this is very less priority scenario i will fully recommend this to everyone. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10003395/Goo-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.