# Keepme Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Keepme the right Sales Force Automation solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10003404/Keepme/reviews

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Keepme

4.5 (13)

[View alternatives](https://www.capterra.com/p/10003404/Keepme/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Keepme

Ease of use

4.4

Customer Service

4.3

## Showing most helpful reviews

Showing 1-13 of 13 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CM

Ciarán M.  
Area Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "A Member of the Team"

August 28, 2025

5.0

Keepme has completely transformed the way we handle leads and enage with customers. The AI has streamlined our sales process, reduced pressure on staff, and made our pipeline feel fuller than ever. The results speak for themselves: faster conversions, higher response rates, and a real uplift in membership sign-ups. Deploying Keepme is like adding a 24/7 salesperson to the team, it frees up your staff to focus on providing great service while every lead is nurtured instantly and consistently.

Pros

No lead slips through the cracks: Our AI Agent ensures every enquiry is followed up instantly, meaning no potential member is ever overlooked. Faster conversions and higher response rates: The AI nurtures prospects consistently, resulting in quicker conversations and a clear boost in memberships. 24/7 sales support: It’s like having an extra salesperson on the team who never forgets a follow-up and always stays on message. Streamlined workflow for staff: Staff can focus on members while Keepme handles the heavy lifting of lead generation and nurturing. Consistency and speed: Every lead is engaged immediately, keeping prospects warm and ready to join.

Cons

Not really a con but it's the dependnce on our AI Agent: If he was suddenly switched off, it would feel like losing a member of the team and ead would no longer be followed up immediately, and prospects could cool before staff have a chance to engage.

Review Source

MR

Matt R.  
President  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "KeepMe usage from a single large multipurpose club"

February 22, 2023

5.0

We have been extremly pleased with the sales, implementation, training and use of the product.

Pros

I like the ease of setting up automations and getting a full picture our of members due to the API interfaces KeepMe has with our other software tools.

Cons

So far we are pleased with everything we are using, but there are portions of the software we do not use or may not use. This is not really a negative, but it could be if the pricing were higher as I might feel I am paying for features I do not get value for.

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

We switched from HubSpot because KeepMe interfaces with our other software tools to give us a more complete picture of our members. The AI that KeepMe uses to predict member behavior is one of the reasons we switched as well.

Review Source

MW

Matt W.  
CEO  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Poor customer service"

May 23, 2024

4.0

Initially, it was very good, but when we commissioned them to provide the retention element, the relationship broke down and here's why: We commissioned them (and paid upfront) to provide the retention bolt-on following a successful sales solution onboarding, but 9 months later, we still don't have access! It was our understanding that all necessary due diligence had been completed with our leisure management software provider (Gladstone) to guarantee the availability and seamless functionality of the API. Regrettably, this hadn't been done and they are still unable to access the relevant data to offer a fully functioning solution. While we acknowledge their diligent efforts in trying to resolve this matter, the responsibility ultimately lies with Keepme to ensure a fully functioning product. To make matters worse, they have only offered a discount equivalent to 3 months of service, which means we will lose 6 months! This is totally unacceptable.

Pros

An effective solution that has allowed us to centralise our sales and customer communications across our organisation.

Cons

Their lack of commitment/desire to foster and develop a good working relationship with their customers. They appear to be more concerned about maximising short-term commercial returns!

Review Source

JR

Jannrl R.  
General Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The best AI agent"

September 4, 2025

5.0

If you're looking for an AI agent that will be able to optimise your sales process, like booking more appointments and qualifying gym prospects, and that adapts according to your needs, then \[sensitive content hidden\] is really the best!

Pros

It is that we don’t need to wait for our membership consultants to be on shift before we made contact with the prospects. Keep Me is able to communicate with our prospects immediately no matter what time it is and book the appointments. Our contact to appointment ratio have increased significantly and we always like the surprise booked appointments when we come to work!

Cons

None at all! If we need something, they will build and customize it for us, they will even help us communicate with Gymsales to solve any obstacles.

Review Source

Response from KeepMe

September 5, 2025

Thank you for the amazing review! We’re thrilled Keepme is helping you connect with prospects instantly and boost appointment bookings. Knowing that our AI agent makes a real impact on your sales process is exactly why we built it. We appreciate your trust and your recommendation, it means a lot to our team. The Keepme Team

GB

Gareth B.  
Head of Product, Member Experience & Digital  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Revolutionizing Member Engagement"

March 15, 2023

5.0

The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have. Moreover, they have been open to adopting ideas we put forward, and this flexibility has allowed us to overcome a number of challenges, including dormancy levels, monthly collections, and overall attendance. The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution.

Pros

Keepme is a powerful platform that offers us advanced automations and communication tools to keep members engaged and connected. One of the standout features of Keepme is its super customizable automations, which enable us to build highly personalized communication journeys that can easily connect with members. This ensures that members receive targeted and relevant messages that resonate with them and encourage them to take action.The Campaign section of the platform is particularly impressive, it allows to create campaigns with a wide range of triggers and actions that can be tailored to different member segments. This level of flexibility is invaluable for creating effective communication strategies that can improve member retention and drive revenue growth.In addition to the powerful automations and campaign features, Keepme provides real-time insights around the success of communications, allowing us track and measure the impact of our efforts. This level of data-driven decision-making helps us to refine their communication strategies over time and ensure that we are always delivering the right messages to the right members at the right time. Overall, Keepme is a highly recommended tool for any fitness club looking to improve their member engagement and retention.

Cons

While using this platform, I found it challenging to navigate the reporting system. It seemed convoluted and time-consuming, leading to frustration and a lack of efficiency. However, upon sharing my feedback with the team, I was pleased to hear that they have earmarked this as a priority for development this year. I appreciate their willingness to listen to user feedback and make necessary improvements. Despite the current limitations, I have confidence that the future reporting system will be user-friendly and enhance the overall user experience.

Review Source

CB

Chiara B.  
Regional Marketing Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Kudos to Lem and the entire team! "

June 6, 2023

4.0

Pros

Whilst I could comment on various things, I would like to focus on the support team, which has been active for the last couple of months. Their work has had a positive impact on our daily business, providing us with quick support at all times. Lem is one of the names that most often pop up in our threads, so a huge thank you to him and everyone from support!

Cons

As also discussed in various conversations with KeepMe staff, this is not necessarily about KeepMe, but about the connection between KeepMe and already active systems of a company. For us it's especially the connection between KeepMe and our CRM Exerp. While KeepMe provides so many insights and benefits, those are difficult to use if the company stakeholders don't know the data the dashboard information is based on. So right now, even if you present an amazing tool for fitness operators to smartly use their data, a lot of work is required on the side of the client to make sure that there is a crystal-clear understanding within the company of all the insights provided.

Review Source

BE

Brianna E.  
Gym Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Keepme Review"

June 1, 2023

4.0

Moderate.

Pros

Communication with our representatives. Reports.

Cons

Too many steps. Complicated to use. Too many options, need it to be easier.

Review Source

Response from KeepMe

June 8, 2023

Hi Brianna Thank you for sharing your review of KeepMe. We appreciate your feedback and understand your concerns about the complexity of the platform. We apologize if you have found it challenging to navigate and utilize all the available options. To address your concerns and provide assistance, we have set up additional training sessions for members of your team with our Customer Success agents. They specialize in helping users like you overcome any difficulties and maximize the benefits of KeepMe. Anytime that you have a question about the system please feel free to utilise the chat facility. Many thanks Michelle Director of Customer Success

DB

Diane B.  
Director of Sales + Marketing  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "KeepMe: Key to Meeting Your CRM + Member Integration Needs"

March 16, 2023

5.0

We have had a very positive experience with KeepMe. They have been very responsive to addressing any operational needs as well as improvements to workflow issues. The KeepMe teams wants to continue improve their product and listens to their customers.

Pros

The ability to create tasks for other departments in our mulitpurpose club is key for both ancillary revenues and new member onboarding.

Cons

We tend to have occasional data issues in our integration with Club Automation but I don't believe it is KeepMe issue.

Review Source

LS

Lidia S.  
Membership Service Representative  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Review Time"

June 22, 2023

5.0

Keepme is essential to making contact with our prospects and getting them into the gym. We can't close a sale if someone walks in, walks out, and never comes back. Keepme makes it possible to reach out to those people again, and it's also essential to creating memberships as well. Overall great experience, can't imagine how we'd operate without it.

Pros

I've used Keepme for almost 4 months, and it was easy to get ahold of immediately. The dark interface is pleasant to the eye without straining, and the system is quick and efficient. Making contact with leads is made easy, and keeping track of their status is of great help.

Cons

Aside from one other system we use in the gym, I can't say I much of anything to compare it to. I don't really have any complaints.

Review Source

CG

Caelan G.  
advisor  
Sporting Goods  
Used the software for: 6-12 months

### "KeepMe is organized"

May 31, 2023

4.0

It is adequate for what our office uses it for

Pros

I love to keep my prospects organized and easy to reach out to a large group en masse

Cons

It is somtimes quite slow to load pages and information

Review Source

Response from KeepMe

June 8, 2023

Hi Caelan Thank you for taking the time to leave a review about KeepMe. We appreciate your feedback and value your opinion. We're glad to hear that you find KeepMe helpful in keeping your prospects organized and facilitating communication with a large group. Regarding the issue you mentioned about slow loading pages and information, we apologize for any inconvenience caused. We understand that speed is crucial for a smooth user experience, and our team is continuously working to optimize performance and enhance loading times. We are soon to release V3 that will further improve performance and capability across the board. If you have any specific suggestions or further feedback please don't hesitate to reach out to your dedicated customer success manager. We're always eager to enhance our users' experience and provide the best possible service. kind regards Michelle

AA

Amanda A.  
Trainer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great product"

June 6, 2023

4.0

Love being able to create simple templates to use

Pros

It was really easy for the team to get up and running on Keep Me with minimal instruction. Email marketing has improved a lot since implementing.

Cons

Permissions are challenging, an I wish we were able to do some more customizing

Review Source

RN

Rhonda N.  
Member Service Representative  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "General Review"

June 28, 2023

4.0

Pros

The ease of navigating through the different tabs is great. Viewing various reports is simple to use.

Cons

Would like to see if photos can be added?

Review Source

kH

keera H.  
member service representative  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Service"

June 22, 2023

5.0

It helps keep track of current members or prospects to keep in contact with to help build our facility.

Pros

I like that it is very easy to use, and very well put together for a very active site.

Cons

I honestly couldnt come up with any con its been a wonderful site to work with.

Review Source

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