--- title: "Grappin Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Grappin Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/10003440/Grappin/" page_type: "product" language: "en" --- # Grappin Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Grappin ## What is Grappin? Grappin est un outil de collecte des retours utilisateurs intégré directement sur les sites internet, SaaS et e-commerce. Interrogez vos utilisateurs grâce à des micro-enquêtes performantes et à votre image. Découvrez vos résultats en temps-réel, augmentez les conversions et fidélisez vos clients. Collectez des informations essentielles sur vos utilisateurs pour améliorer en continu vos produits/services. ## What is Grappin used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grappin?[Manage this product listing](https://www.g2.com/products/grappin/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grappin 5.0 (1) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price €29 Usage Based, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (10,499) Value For Money 5.0 (1) Value For Money 4.4 (6,536) Customer Service 5.0 (1) Customer Service 4.3 (5,845) ## Grappin alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Grappin Overview ### What company size and specific industries is Grappin built for? Grappin is designed for professionals across all industries who need a simple way to collect relevant user feedback to improve their products or services. The vendor description does not limit it to a specific company size, so it appears suitable for organizations of any size seeking direct feedback. Features and Usability ### What are the key features of Grappin? Grappin includes CRM, feedback management, and survey/poll management for collecting customer input. It also offers CES, CSAT, and NPS survey structures, along with customizable forms and templates. Additional features include customer segmentation, reporting/analytics, data visualization, activity dashboards, alerts/notifications, and data import/export. Integrations ### Which third-party tools and platforms does Grappin integrate with? Grappin integrates with Slack and Zapier. Slack covers team communication, while Zapier connects Grappin to many other apps through automation workflows. These catalog integrations give Grappin a small but useful set of connection options for linking messages and automated tasks across tools. Getting Started and Support ### What training and onboarding options does Grappin offer? Grappin provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and ongoing use. Getting Started and Support ### What customer support options does Grappin offer? Grappin provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These support channels give users several ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Not all Customer Satisfaction products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Grappin includes **Customizable Forms** and **Feedback Management**, so teams can collect input in the format they need and organize customer responses more effectively. While the system lacks **Customer Experience Management**, it does offer other highly rated capabilities, including **Survey/Poll Management** (**43%**), **Reporting/Analytics** (**41%**), and **Data Import/Export** (**41%**). These features help businesses gather customer opinions, review trends, and move data between systems, providing teams with clearer insight for improving satisfaction and decision-making. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system CSAT Survey Structure Survey designed the measure customer satisfaction with a product, service, and more Customer Segmentation Process of dividing customers into groups based on common characteristics Grappin 17 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Survey/Poll Management: Create and administer polls and surveys - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic €29.00 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AD Alexandre D. Président Computer Software ### "Très beau et très simple à mettre en place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2023 Nous ne savions pas exactement ce que pensaient nos clients. Grâce à cela on a pu avoir des actions directes.Cela permet de proposer une meilleure expérience client. Pros La création et la customisation d'un questionnaire est très simple.Il y a eu récemment un ajout de modèle pour nous aider à construire le questionnaire en fonction de nos actions.Le dashboard est plutôt complet : on peut voir les réponses en direct et les filtres permettent d'aller plus loin.Le service client est à l'écoute. Cons Pas forcément de points faibles. Peut-être une documentation sur l'intégration avec Zapier ne serait pas de trop Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.