# Grappin Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Grappin Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/10003440/Grappin --- # Grappin Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Grappin ## What is Grappin? Grappin est un outil de collecte des retours utilisateurs intégré directement sur les sites internet, SaaS et e-commerce. Interrogez vos utilisateurs grâce à des micro-enquêtes performantes et à votre image. Découvrez vos résultats en temps-réel, augmentez les conversions et fidélisez vos clients. Collectez des informations essentielles sur vos utilisateurs pour améliorer en continu vos produits/services. ## What is Grappin used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grappin?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://grappin.io&name=Grappin) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grappin 5.0 (1) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price €29 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (10,462) Value For Money 5.0 (1) Value For Money 4.5 (6,500) Customer Service 5.0 (1) Customer Service 4.5 (5,809) ## Grappin alternatives Highest Rated [4.9 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Grappin Overview ### What company size and specific industries is Grappin built for? Grappin is designed for professionals in businesses of any size across all industries that want a simple way to gather relevant user feedback and improve their products or services. Features and Usability ### What are the key features of Grappin? Grappin offers CRM, activity dashboard, alerts and notifications, customer segmentation, and feedback management. It also includes survey and poll management with CES, CSAT, and NPS survey structures, plus customizable forms and templates, data import/export, reporting and analytics, performance metrics, search and filter, and widgets. Integrations ### Which third-party tools and platforms does Grappin integrate with? Grappin integrates with Slack and Zapier. Getting Started and Support ### What training and onboarding options does Grappin offer? Grappin provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guidance, live online sessions allow remote instruction, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Grappin offer? Grappin provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available about support experiences, the listed channels are the only confirmed ways to get help, and no claims can be made about response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system CSAT Survey Structure Survey designed the measure customer satisfaction with a product, service, and more Customer Segmentation Process of dividing customers into groups based on common characteristics Grappin 17 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Process of dividing customers into groups based on common characteristics Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Create and administer polls and surveys An extended application or connector that enables users to perform additional services with their current set of tools Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic €29.00 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AD Alexandre D. Président Computer Software ### "Très beau et très simple à mettre en place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2023 Nous ne savions pas exactement ce que pensaient nos clients. Grâce à cela on a pu avoir des actions directes.Cela permet de proposer une meilleure expérience client. Pros La création et la customisation d'un questionnaire est très simple.Il y a eu récemment un ajout de modèle pour nous aider à construire le questionnaire en fonction de nos actions.Le dashboard est plutôt complet : on peut voir les réponses en direct et les filtres permettent d'aller plus loin.Le service client est à l'écoute. Cons Pas forcément de points faibles. Peut-être une documentation sur l'intégration avec Zapier ne serait pas de trop Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.