# SimpleConnect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SimpleConnect Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10003457/SimpleConnect --- # SimpleConnect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 19, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) SimpleConnect ## What is SimpleConnect? SimpleConnect is a Japanese cloud-based contact center system in Japanese developed for eCommerce companies, couriers, contact centers, and other businesses in Japan that offer customer support services. Start-up companies can make their first few calls remotely, couriers can connect distributed help teams with customers anytime and from anywhere, while contact center operators can monitor the call status and performance of countless operators in real time. Thanks to interactive voice response (IVR), automatic call distribution (ACD), incoming call pop-ups, click-to-call, and CRM linkage, this integrated contact center system can operate inbound and outbound phone calls, emails, text messages, and chats seamlessly. ## What is SimpleConnect used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SimpleConnect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cloopen.com&name=SimpleConnect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SimpleConnect 0.0 VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (106) Value For Money 0.0 (0) Value For Money 4.5 (106) Customer Service 0.0 (0) Customer Service 4.6 (106) ## SimpleConnect alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about SimpleConnect Overview ### What company size and specific industries is SimpleConnect built for? SimpleConnect is designed for online retailers, couriers, call centers, and other customer-facing businesses in Japan. It fits organizations that handle frequent customer interactions and need a contact center system, with a focus on companies operating in these service-oriented sectors rather than a specific size tier. Features and Usability ### What are the key features of SimpleConnect? SimpleConnect offers automatic call distribution, automated routing, and IVR for managing incoming calls, plus CRM for storing customer details. It also includes chatbot and generative AI capabilities for automated interactions, along with multi-channel communication to handle conversations across different contact methods. Integrations ### Which third-party tools and platforms does SimpleConnect integrate with? SimpleConnect connects natively to Kintone Japan for business process and data management workflows. The catalog integration list provided for SimpleConnect includes this platform, giving teams a direct connection for organizing and sharing operational information across connected systems. Getting Started and Support ### What training and onboarding options does SimpleConnect offer? SimpleConnect provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does SimpleConnect offer? SimpleConnect provides Email/Help Desk, FAQ/Forum, and Phone Support. No reviewer feedback about support experience is available in the catalog data, so support quality, response times, and helpfulness cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Chatbot AI-based platform which conducts a conversation via auditory or textual methods CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Generative AI Use AI to generate content in the form of text, images, videos, etc. IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response SimpleConnect 7 features Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Use AI to generate content in the form of text, images, videos, etc. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.