# tripla Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about tripla Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10003501/tripla/reviews --- # tripla Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) tripla ## What is tripla? Tripla is an AI-enabled hotel booking engine and chatbot system developed primarily for the hospitality industry in Japan and Taiwan. The application links seamlessly with the hotel’s database or CRM platform, sending push notifications through a webhook and connecting with the official social networking accounts of the hotel from the management screen. Available in Japanese, English, Korean, and Chinese (simplified and traditional), the application’s user interface comes with regular updates and add-ons. It aims to speed up the booking process, respond to customer queries instantly, send appropriate replies automatically, and continuously improve its responses through machine learning (ML). ## What is tripla used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ¥100000 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for tripla?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://tripla.io/&name=tripla) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### tripla 1.0 (1) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price ¥100000 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 1.0 (1) Ease Of Use 4.7 (30) Value For Money 1.0 (1) Value For Money 4.4 (29) Customer Service 1.0 (1) Customer Service 4.7 (30) ## tripla alternatives [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (1,392)](https://www.capterra.com/p/140928/Appy-Pie/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (373)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) ## FAQs about tripla Overview ### What company size and specific industries is tripla built for? tripla is designed for accommodation and hospitality companies in Japan and Taiwan, including hotels and related lodging businesses. The vendor description does not specify a company size, so the product appears aimed at businesses in those sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of tripla? tripla offers AI Copilot, Automated Responses, and a Chatbot for customer support interactions. Its Natural Language Processing capabilities help interpret messages and route responses, while Customer Support features cover handling inquiries and managing conversations across automated and assisted service workflows. Getting Started and Support ### What training and onboarding options does tripla offer? tripla provides documentation for teams that need written reference material during setup and initial use. This format supports self-paced learning, lets users review product information as needed, and gives teams a place to check steps, features, and basic guidance while getting started. Getting Started and Support ### What customer support options does tripla offer? tripla provides email/help desk, FAQ/forum, and phone support. These channels give users written guidance, self-service answers, and direct contact when needed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automated Responses 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Support Provide online support for your customers through live chat or help desk functionality Natural Language Processing Process and analyze human language in text or audio form tripla 5 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automatic reply functionality for incoming messages AI-based platform which conducts a conversation via auditory or textual methods Provide online support for your customers through live chat or help desk functionality Process and analyze human language in text or audio form Get Advice We can help you find the software with the features you need. Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Basic ¥100,000 Flat Rate,Per Month Value for money 1.0 (1) 1.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 1.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent JG Jean G. Self-appointed reviewer of dodgy Booking agencies Accounting ### "Aviod booking any hotel accommodation in Japan with Tripla." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 24, 2025 I would never recommend this booking site. Avoid it at all costs. Booking .com is far better and provides reliable customer service. Pros Tripla's website looks very impressive but the business model is flawed and has failed to deliver the expected service to this customer. It is impossible to contact them and they will not back up the customer service claims they promise. Cons We booked a hotel in Hokkaido via Tripla. We wish to cancel one night. We are well within the cancellation date. Tripla will not assist with this, despite saying that changes to bookings is a service they provide. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.