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BotFriends is a web-based chatbot that offers customer support services in Japanese to local companies, educational institutions, finance firms, hospitality operators, and government agencies. This AI-enabled tool can pick up on the customer’s feelings during a conversation by screening for keywords. It then adapts its replies based on the user's perceived emotions of joy, anxiousness, annoyance, etc., showing empathy to customers and helping to relieve tension. The list of benefits includes no waiting times, 24-hour availability, multiple-choice answer options, instant customer fee display, built-in self-service scheduling, multilingual support option, full onboarding, and follow-up service for every client.
Provider
Toppan
Located In
Japan
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Phone Support
BotFriends is an AI chatbot designed for Japanese companies, educational institutions, government agencies, and other organizations with customer-facing support services.
Content Source: BotFriends
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