# Renter Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Renter Insight the right Property Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10003809/Renter-Insight/reviews --- Renter Insight 4.8 (13) [View alternatives](https://www.capterra.com/p/10003809/Renter-Insight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Renter Insight Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Insurance Used the software for: 6-12 months ### "Simplified My Business" February 11, 2023 5.0 Good program and happy with the service. Pros Easy for my whole team to use. We switched from using spreadsheets, so it's helped a ton. Cons No issues beyond just learning a new system. The training team helped make this pretty easy. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Price Review Source TM Tina M. Owner Real Estate Used the software for: Less than 6 months ### "From The Frog" February 18, 2025 5.0 The support is the biggest thing to me. Nice to have all the help you need to learn how to use the program. Pros Still learning but I like the displays for each tenant. The ledger is my favorite display. The rent reminders for the tenants is a great idea. Cons So far nothing. Still in the learning phase. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing Renter Insight I think price was the first reason. The application process I liked also. Switched from [SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Not a user friendly program. Help was not easy to get. Review Source Response from Renter Insight February 19, 2025 We are so happy Renter Insight is working well for you. BC Branson C. Property Manager Real Estate Used the software for: 6-12 months ### "Renter Insight" February 24, 2025 4.0 Overall I have had a good experience! I only use some of the functions right now, but it's very helpful. Pros It helps me keep properties, maintenance, and leases organized. I like that it tells me ahead of time when i will have leases expire. Cons I sometimes have trouble moving tenants out in the system. I notice this most in non-standard situations such as when not all roommates move out. Review Source GM Giuseppina M. Managing partner Real Estate Used the software for: 1-2 years ### "Best software for your rentals!" September 11, 2024 5.0 This software makes my job much easier, I am happy about what they offer and their responsiviness' to every question I asked. Pros I am the owner of a management company with a small portfolio of rental properties (average between 10-15) This software is easy to set up and it makes it simple to manage rentals. It has all you need to run a smooth rentals business, starting from accepting applications to managing move in/move out processes, to keep track of the rent payments. In addition, their chat is very helpful to solve any issue you might have. I was really worried about managing the rentals considering the expensive software in the market but then I discovered Renter Insight. Definitely recommend Renter Insight for medium and smaller landlords! Pricing is quite low compared to the big boys like Buildium, AppFolio, DoordLoop, etc. who have high minimum buy ins. Cons None. I really do not have anything bad to say about the software and the company’s customers service department. Renter insight is a software easy to manage and it is affordable for small businesses. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing Renter Insight Affordability and easiness to manage rentals. Review Source Response from Renter Insight September 17, 2024 Giuseppina, Thank you for your review, we are happy Renter Insight is working out so well for you. Thanks, Team Renter Insight LS Lindsey S. HOA Board President Individual & Family Services Used the software for: 6-12 months ### "Great for Collecting Rent, Recommend Updates for User-Friendly Interface" September 8, 2024 4.0 Overall the experience has been worthwhile but we would benefit from additional features and a more user-friendly interface. Pros Ease of collecting rent payments, having a support person dedicated to our account, additional ability to report maintenance issues (but this feature could be expanded). Cons The platform is still not as user-friendly as it could be, there are a lot of features that are difficult to find/use. Alternatives considered [Zego](https://www.capterra.com/p/230122/Zego/) Reason for choosing Renter Insight Zego doesn't support smaller properties and Renter Insight does. Review Source Response from Renter Insight September 17, 2024 Hi Lindsey, Thanks for your feedback. We strive to add the best products and support it with world class service. Could you please contact us directly with more details of where you find the user interface difficult? Please send more details to support@renterinsight.com. Thanks again. KH Kate H. Owner Real Estate Used the software for: 6-12 months ### "Secret weapon for investor bottom lines" February 12, 2024 5.0 Our experience with Renter Insight has been overwhelmingly positive. The company is responsive, helpful, and offers tremendous value to landlords. Pros Renter Insight has cut our annual management costs by $50,000/year. The software enables us to do all of the tasks (credit applications, screening, security deposits, payments, maintenance requests, billing, credits, accounting, etc) that we previously hired a reputable management company to do. After working with the previous management company for five years, we have realized that we were paying fees for analogue services that can easily be managed by Renter Insight. Our rental units were profitable, but Renter Insight has generated value that has gone directly to our bottom line. The team at Renter Insight is knowledgable, responsive, and helpful. All of my questions are responded to within the same business day. Cons There is nothing I dislike about Renter Insight. I feel so grateful to have found this software. Alternatives considered [Zego](https://www.capterra.com/p/230122/Zego/) Reason for choosing Renter Insight We initially were looking at options that were much more expensive but didn't offer anything more than Renter Insight offers. Switched from [Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/) We used OWA Rent Manager through our other property management company. Overall it was not a streamlined software. It is hard to tell if it was due to the management company entries (not enough detail around maintenance and fees), or if it was in the Software itself. Review Source Response from Renter Insight February 13, 2024 Hi Kate, Thank you for the kind review, we are so happy you love using Renter Insight. We are always here to listen, improve and help you focus on your business. Thank you, Team Renter Insight SS Steve S. Vice President of Sales and Marketing Real Estate Used the software for: 6-12 months ### "Highly Recommend " January 24, 2024 5.0 Overall, the experience has been great. I would highly recommend this software solution. Pros I enjoy how "simple" the system is while not loosing functionality/features. The system seems to be intelligently designed to meet the needs we have/typical rental companies have. Also, service has been beyond impressive. Anytime we had questions, the response time is immediate. Cons No real cons. I would just recommend have everyone involved in the initial training that will be using the system. Review Source Response from Renter Insight January 25, 2024 It's great to hear your positive feedback, we love when our clients are happy! NM Natalee M. Rental Agent Real Estate Used the software for: 6-12 months ### "Helpful tool" February 5, 2024 5.0 Working with renter insight has been overall a great experience. Their team is very helpful. Pros I like that the tenants can also access the portal in order to view what they owe, make payment online, and submit maintenance request. This simplifies the management process to have everything located in one place. Cons The lease tracking is a bit confusing. I would prefer a tenants ledger to be continuous instead of separated by leases. It makes the renewal process difficult. Review Source Response from Renter Insight February 8, 2024 Thanks for your feedback! We have linked the prior lease charges to give you visibility within the ledger. We do separate the lease terms as they are two separate agreements and want to ensure there is clarity if any outstanding balances are pending prior to renewal. We are always happy to give you free training to walk you through this. VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "Great Product for the Price" February 10, 2023 5.0 It's been a good experience so far, we are all happy we signed up. Pros It has all the products we need in one place and costs a fraction of the other companies Cons New products, but have quickly made changes based on my feedback. It's great that I am not just a number. Reason for choosing Renter Insight Price Review Source VR Verified Reviewer Owner Real Estate Used the software for: Less than 6 months ### "So Easy to Use" February 22, 2023 5.0 Happy we upgraded to a real system. Pros Accounting is built in and is easy to use. We are glad to have everything in one place. Cons No real issues. A small learning curve with new software, but it was expected. Review Source Response from Renter Insight February 23, 2023 We are happy to see you think it's easy to use, that's our goal. NC Nick C. Director of Operations Design Used the software for: 6-12 months ### "My Residents LOVE It" February 23, 2023 5.0 As I said in the cons section, so far it has been a great experience. Seamless and trouble free. awesome customer service too Pros Tenants started using the portal immediately and love it. It has helped us get really organized on the management s side Cons So far nothing to report. it's been great on all fronts Reason for choosing Renter Insight price, design, user experience. Review Source Response from Renter Insight February 24, 2023 We are so happy your residents are loving it! TL Tony L. Asset Manager Real Estate Used the software for: Less than 6 months ### "Renter Insight Review" January 24, 2024 5.0 Pros The system is easy to navigate and user friendly. Tom is always available for help and support! Cons It would be great to have ability to pay vendors through the system. Review Source Response from Renter Insight January 25, 2024 Thanks for your review, we are happy you like our program and support. Good news, we will soon be adding vendor bill pay! We will notify you in the product updates when it's live. CB Christina B. Broker Real Estate Used the software for: Less than 6 months ### "Best software I've ever used." February 13, 2023 5.0 Pros Ease of use. Tenant payment. Auto ACH. Tracking Tenant Payments. Online Communication. GREAT Customer Service. Cons Maybe green for paid and yellow for late and red for past due. Review Source Response from Renter Insight February 20, 2023 Thanks for your feedback, we will add your recommendation to our development list. We have released this change 2.20.2023. Similar Products Featured ## Related categories [Property Management](https://www.capterra.com/rental-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.