# Fernand Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fernand Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10003820/Fernand --- # Fernand Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fernand ## What is Fernand? Customer support software that enables businesses to establish custom workflows to route, reply and manage customer communication. ## What is Fernand used for? [Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fernand?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getfernand.com&name=Fernand) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fernand 5.0 (3) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $29 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.7 (30) Value For Money 5.0 (3) Value For Money 4.4 (29) Customer Service 5.0 (3) Customer Service 4.7 (30) ## Fernand alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Fernand Overview ### What company size and specific industries is Fernand built for? Fernand is designed for SaaS companies of all sizes, including small, mid-market, and enterprise organizations. It is built specifically for software-as-a-service businesses that need a product suited to the SaaS industry rather than general-purpose company operations. Features and Usability ### What are the key features of Fernand? Fernand offers widgets for embedding support elements, plus customer communication, help desk management, and support ticket management. It also includes knowledge base management for self-service content, real-time data for live updates, and SSL security for encrypted data transmission. Pricing ### How much does it cost and what fees or limitations are included? Fernand starts at $29 per user per month on the Transparent, simple pricing plan. A free trial is available. The plan includes unlimited conversations and unlimited replies, and no additional fees or limitations are listed in the provided pricing details. Integrations ### Which third-party tools and platforms does Fernand integrate with? Fernand integrates with Stripe for payment processing and billing workflows. Getting Started and Support ### What training and onboarding options does Fernand offer? Fernand provides documentation for teams that need written reference material during setup and early use. Documentation can support self-paced learning, help users review features, and give step-by-step guidance when checking configuration details or looking up product information. Getting Started and Support ### What customer support options does Fernand offer? Fernand provides Email/Help Desk support and a Knowledge Base. These channels give users direct help requests and self-service guidance for common questions. No reviewer feedback on support experience is available, so support speed, helpfulness, and user frustration cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Customer Communication 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Knowledge Base Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Real-Time Data Receive data and information in real time SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Fernand 7 features Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Managing service requests, incidents, IT issues & support with a ticketing system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Receive data and information in real time Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Transparent, simple pricing $29.00 Per User,Per Month It includes: - Unlimited conversations - Unlimited replies Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SF Stefanos F. Customer Success Manager Maritime ### "A customer support platform for 2024" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 Our experience has been great so far both pre and post sales. The product is covering our main needs and it is also constantly evolving to the right direction. Pros It's very fast to set up and the UI is very easy to use and satisfying. The team is very responsive and helpful throughout the set up but also post sales process. Cons Nothing that I dislike, as expected a lot of features are still under development and the number of native integrations at the moment is limited. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Pricing of intercom was not transparent and increasing our subscription cost day by day. Fernand covered all our needs in a single subscription and keeps adding feature without added cost. Alternatives considered [Supportbench](https://www.capterra.com/p/155934/Supportbench/) [Hiver](https://www.capterra.com/p/142975/Hiver/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Fernand All the above lost at least a point in either pricing, modular service, sales approach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Benjamin H. Founder Consumer Goods ### "A truly calm support experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2024 I used to be incredibly overwhelmed by customer support so Fernand's promise of making support calmer felt very enticing. After using it for a few months (or maybe a year? Time flies), I feel like it has truly delivered on that promise. I no longer dread answering customers and truly appreciate smart replies, snippets and other tools that allow me to quickly reply to common requests while offering individual and genuinely helpful support to customers questions that can't be answered with a boilerplate. It not only made me less stressed but even led to multiple customers praising the support my company offers. A journalist even loved it so much she interviewed me! Pros Fernand is wonderfully simple and everything just works. It truly makes customer a much calmer experience. Cons I wish there was a mobile app. I added it to my iPhone home screen which works well but a mobile app would feel more integrated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EF Emma F. Co-Founder Computer Software ### "Easy to use support system for modern internet businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 11, 2024 I've used Fernand for just about a year and it has become one of the systems I don't hate using each day. If you're looking for a calm support experience then this is the right choice. Pros Fernand is a simple, easy to use (but also powerful) support system. I appreciate the time that they have put into designing an experience that is calming instead of overwhelming. So many other systems bombard you information and noise that the whole experience of using it is chaotic and difficult to use. It is easy to navigate and figure out where everything is that you need but also very powerful if you are interested in building more advanced workflows. Cons As a newer support system (started 2022) they don't have as many features as some of the other systems. However, they are great about listening to user feedback so I expect they'll catch up soon with the most requested features. They just released split inboxes which is a great improvement and I hear they're working on an analytics view. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Fernand Ease of setup, calmer support experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.