---
title: "MessageWatcher Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about MessageWatcher Software - reviews, pricing plans, popular comparisons to other Archiving products and more."
source_url: "https://www.capterra.com/p/10003893/MessageWatcher/"
page_type: "product"
language: "en"
---

# 

 MessageWatcher Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

MessageWatcher

## What is MessageWatcher?

SaaS archiving solution that lets users archive, flag and manage information from emails, social media platforms, collaboration platforms, text messaging, and websites.

## What is MessageWatcher used for?

[Archiving](https://www.capterra.com/archiving-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$50

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## MessageWatcher Overview

Updated August 2026

AI summary

MessageWatcher provides archiving and compliance management for organizations of all sizes, offering secure data storage, retention policies, and eDiscovery tools. It features monitoring, activity tracking, audit management, and integrates with major communication platforms. Available as a cloud or on-premise solution, it supports disaster recovery, access controls, and rules-based workflows to help manage records and reduce risk.

## MessageWatcher alternatives

Highest Rated

[WinRAR](https://www.capterra.com/p/207190/WinRAR/)

[4.8 (359)](https://www.capterra.com/p/207190/WinRAR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/207190/WinRAR/)

[4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.6 (251)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.8 (19)](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/reviews/)

Starting price

$2.63

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10003893/MessageWatcher/alternatives/)

## FAQs about MessageWatcher

Overview

### Which roles and teams benefit most from MessageWatcher?

MessageWatcher is most used by executives, operations leaders, HR teams, and IT administrators who need oversight of employee communications and policy compliance. C-suite leaders use it to reduce organizational risk, while operations, HR, and IT rely on it for message monitoring, investigations, recordkeeping, and enforcing communication standards.

Answer based on 11 reviews

Overview

### What company size and industries is MessageWatcher built for?

MessageWatcher serves small businesses in financial services first, with 91% of reviewers from small companies and 73% from that industry. It also fits manufacturing, call centers, municipalities, funding portals, plus computer software and construction, each at 9% of reviewers. The main use case is archiving.

Answer based on 11 reviews

Features and Usability

### What are the key features of MessageWatcher?

MessageWatcher offers monitoring, activity tracking, and filtering for content oversight, along with archiving and retention, audit management, and compliance management. It also includes eDiscovery, full text search, indexing, reporting and analytics, access controls and permissions, Active Directory integration, single sign on, and secure data storage.

Integrations

### Which third-party tools and platforms does MessageWatcher integrate with?

MessageWatcher integrates with over 20 third-party tools and platforms, including communication and business apps such as Microsoft 365, Google Workspace, Facebook Business Suite, Instagram, WhatsApp, Twitter/X, LinkedIn Sales Navigator, and Redtail CRM.

Getting Started and Support

### What training and onboarding options does MessageWatcher offer?

MessageWatcher provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, videos offer visual walkthroughs, and documentation gives written reference material for setup, features, and ongoing use.

Getting Started and Support

### What customer support options does MessageWatcher offer?

MessageWatcher offers email/help desk, FAQ/forum, knowledge base, and phone support. Support experience details are not available here, so no claims can be made about response speed, helpfulness, or common frustrations. These channels give users multiple ways to seek product guidance and troubleshooting assistance.

## Features

AI summary

Based on 389 Archiving reviews

Capterra data shows that buyers of archiving software rank the following features as their top priorities:

-   **Secure Data Storage** (**60%** of reviewers rated this feature as critical)
-   **Data Storage Management** (**58%**)
-   **Disaster Recovery** (**77%**)

MessageWatcher supports all three features reviewers rate most highly: **Secure Data Storage**, **Data Storage Management**, and **Disaster Recovery**. Together, these capabilities help businesses protect archived information, manage storage requirements more effectively, and recover critical data when disruptions occur, allowing teams to maintain compliance, reduce risk, and keep records accessible when needed.

Secure Data Storage

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Securely stores data to prevent data loss or breaches

Data Storage Management

5.0 (8)

87.50% of 8 reviewers that rated this feature as important or highly important

Manage and store data in a database

Storage Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Store items for a designated period of time

Archiving & Retention

5.0 (9)

100.00% of 9 reviewers that rated this feature as important or highly important

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Access Controls/Permissions

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Data Import/Export

5.0 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

MessageWatcher 37 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Active Directory Integration: Integrates with Active Directory
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Data Capture and Transfer: Import, collect, and capture data from multiple sources
- Data Import/Export: Import and export data to and from software applications
- Data Migration: Move from one database to another, or upgrade the version of database software being used
- Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system
- Data Retention Management: Manage/customize policies to organize data and determine where data should be stored or archived and for how long.
- Data Storage Management: Manage and store data in a database
- Digital Asset Management: Manage digital assets
- Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- eDiscovery: Finding, identifying and collecting information for legal proceedings
- Filtering: Find & retrieve relevant data or documents
- Full Text Search: Search for specific words or phrases within a document or database
- Indexing: Compile and organize data into specific metrics
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Location: Manage and support multiple locations
- Multimedia Archiving: Archiving documents of different digital mediums
- Multiple Data Sources: Allows users to manage data from a number of sources
- Records Management: Ability to record, store, update, and retrieve information
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Storage Management: Store items for a designated period of time
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- User Interface: A visual way of interacting with a computer using items such as windows, icons, and menus, used by most modern operating systems
- Web Archiving: Gathering, storing and preserving data found on the World Wide Web

---

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Features

4.7 (11)

4.7

Based on 11 reviews

## Pricing

Value for money

4.9 (11)

Free Trial

Basic

$50.00

Per User,Per Month

Small Business Bundle

$100.00

Flat Rate,Per Month

Compliance Bundle

$175.00

Flat Rate,Per Month

Enterprise Compliance Bundle

$3,000

Flat Rate,Per Month

WhatsApp Archiving

$25.00

Per User,Per Month

LinkedIn Personal Account Archiving

$10.00

Per User,Per Month

Value for money

4.9 (11)

4.9

Based on 11 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[

RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (11)

5.0

Based on 11 reviews

## User reviews

Overall rating

5.0

Based on 11 reviews

Filter by rating

5(11)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MC

Melissa C.

Vice President

Financial Services

### "Long time user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 5, 2025

Our firm has be utilizing Message Watcher's services for 10+ years. I have found their system easy to use, and their service representatives are quick to respond to our questions. I would highly recommend their services.

Pros

Ease of use and quick response for assistance from the team.

Cons

Nothing to report we are happy with their services overall.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

MM

Michael M.

President

Financial Services

### "MessageWatcher is a great and affordable service that checks all the boxes."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2025

Pros

We have been clients of MessageWatcher for many years and have consistently found their platform to be exceptionally intuitive and user-friendly. The system was particularly valuable during our recent audit, making it effortless to demonstrate our policies for monitoring emails, social media, and website backup files. Additionally, MessageWatcher's seamless integration with RingCentral—our VOIP provider—allows us to securely text clients, ensuring all text communications are retained in compliance with SEC regulations. We highly recommend MessageWatcher for firms seeking an efficient, reliable compliance solution.

Cons

We are overall very happy with the system

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

March 31, 2025

Thank you, Michael! We appreciate your feedback and are so glad that you've seen so much value in our solutions!

JM

Jennifer M.

HR Coordinator

Financial Services

### "Message Watcher Review - \[sensitive content hidden\]"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2025

We love working with MessageWatcher. A+ rating

Pros

The service! \[sensitive content hidden\] and his team respond promptly and listen to improvement requests. Message Watcher is a great company to work with.

Cons

The interface is a little outdated, but it doesn't really bother me much.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

March 31, 2025

Thank you for your feedback, Jennifer. We are grateful to have A+ customers like you!

TS

Tim S.

I.T. Director

Financial Services

### "MessageWatcher is the BEST"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 14, 2025

Coming from another "800 pound Gorilla" in the industry prior to getting connected with MessageWatcher, I can't say enough about how satisfied we have been with them.

Pros

The SERVICE, ease of use, and stability of the platform.

Cons

Can't think of anything really. We have been with them for about 13 years so far, and of the few problems we have had during that time, they were resolved the same day, if not within hours.

Switched from

[Symantec Enterprise Cloud](https://www.capterra.com/p/106993/Symantec-Endpoint-Encryption/)

Veritas/Symantec was cumbersome, expensive, and their support not so great.

Alternatives considered

[Barracuda Message Archiver](https://www.capterra.com/p/168603/Message-Archiver/)

[Mimecast Cloud Archive](https://www.capterra.com/p/168613/Email-Archive/)

Reasons for choosing MessageWatcher

Price and function were the top consideration, but package customization was better with MessageWatcher as well.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

March 31, 2025

Thank you so much for the review, Tim! We appreciate your partnership and feedback!

MG

Michael G.

Founder and CEO

Financial Services

### "Highly Recommend MessageWatcher"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 14, 2025

We have used MessageWatcher for many years and it always has worked as it should.

Pros

What I like most about Message Watcher is the amazing service. When we got audited by the SEC 3 or 4 years ago, I asked my rep (Craig Dinan, who is amazing) if he could help me get what the SEC requested and he got it to me the day I requested it! Meanwhile, we use a different provider for email through an agreement with a different company. That provider took more than a week and there was a pretty serious charge to get it. I am a big fan.

Cons

There is nothing so far that I don't like.

Switched from

[RegEd](https://www.capterra.com/p/10022679/RegEd/)

They stopped supporting the product I needed.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

March 31, 2025

Thank you for your feedback, Michael! We agree, Craig is great to work with!

CA

Chris A.

Chief Technology Officer

Financial Services

### "Chief Technology Officer at Forefront"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 13, 2025

My overall experience with the company in the last year has been excellent. The migration team was highly professional and efficiently transferred our archives from our previous vendor. Their communication in resolving issues is exceptional. The compliance reporting tool is powerful and easy to use, and adding users and domains is seamless. Lastly, the ROI is exactly as expected!

Pros

As the CTO of my firm, I appreciate the product’s clean and intuitive UX. The interface is well-designed, making it easy to read and navigate. The workflow is straightforward and user-friendly, allowing for a smooth learning curve. Additionally, their knowledge base and support team provide excellent guidance whenever I need assistance.

Cons

The product lacks integration with some platforms, but I am confident they will expand their connectors as demand for their product grows.

Switched from

[Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/)

Too expensive for the return on investment. The learning curve for using the tool is steep. They nickel-and-dime for every request needed to retain or obtain data. Adding users, adding domains, and setting policies would have to be done through support at a cost.

Alternatives considered

[Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/)

[Smarsh](https://www.capterra.com/p/130954/Email-Archiving/)

Reasons for choosing MessageWatcher

Subscription pricing and features. Preferable UX experience during testing.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

WA

William A.

Vice President

Construction

### "Messagewatcher user for over 10 years. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 8, 2025

Have had this software for years. May have been a client for over 15 years. Would not move to another software for any reason.

Pros

Always locates email messages. Flawless. Also support is outstanding. I send in a question and answer is returned sometimes before I can go back to my search. We have had the software for over 10 years. To say it’s saved us by locating an email we desperate needed to find is an understatement.

Cons

Needed to take more time to learn how to use software. That’s not a messagewatcher issue as much as it’s my inability to be patient and follow instructions.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

March 13, 2025

Thank you for the feedback, Bill! We truly enjoy partnering with you.

EM

Eric M.

CCO

Financial Services

### "Message Watcher Service Stands Our "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

March 7, 2025

Overall the product and the service have been great for my business.

Pros

The service is the been part \[sensitive content hidden\] has been fantastic to work with. Always helping to optimize for my situation

Cons

There are not cons that come to mind. I just wish the text archiving seemed more straightforward

Alternatives considered

[Smarsh](https://www.capterra.com/p/130954/Email-Archiving/)

Reasons for choosing MessageWatcher

It had good reviews, \[sensitive content hidden\] was helpful and the price was fair

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

March 13, 2025

Thank you for the feedback, Eric! We appreciate your partnership.

John S.

Director of Operations

Computer Software

### "Great product, built by an amazing team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 9, 2023

Pros

MessageWatcher is an excellent cloud-based archiving solution, managing information from a wide range of sources with ease. Its role in helping us achieve regulatory compliance cannot be overstated. The intuitive design makes it user-friendly, even for beginners. Above all, the team behind MessageWatcher deserves praise for their stellar customer service and dedication to customer relationships. Highly recommended for its comprehensive functionality, ease of use, and top-notch service

Cons

None, it has been a great experience for us.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Paul H.

CEO

Financial Services

### "So Glad We Switched from Smarsh"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2023

We have to meet regulatory complaints as well as we do enjoy the eDiscovery tools as well. MessageWatcher has most all the digital channels we use. They have great pricing!

Pros

We get all the critical (and many nice to have) tools we need to meet SEC and FINRA compliance. The financial services industry is highly regulated and litigious, but you can get all the functionality in MessageWatcher as you can with big brands like Smarsh or Global Relay.

Cons

Not much to mention here. Any issues or complaints were immediately addressed.

Switched from

[Proofpoint Enterprise Archive](https://www.capterra.com/p/133893/Proofpoint-Enterprise-Archive/)

[Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/)

[Smarsh](https://www.capterra.com/p/130954/Email-Archiving/)

Same features for a much better price. Better service too!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10003893/MessageWatcher/reviews/)

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