# MessageWatcher Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MessageWatcher the right Archiving solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10003893/MessageWatcher/reviews --- MessageWatcher 5 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MessageWatcher Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul H. CEO Financial Services Used the software for: 2+ years ### "So Glad We Switched from Smarsh" March 23, 2023 5.0 We have to meet regulatory complaints as well as we do enjoy the eDiscovery tools as well. has most all the digital channels we use. They have great pricing! Pros We get all the critical (and many nice to have) tools we need to meet SEC and FINRA compliance. The financial services industry is highly regulated and litigious, but you can get all the functionality in as you can with big brands like Smarsh or Global Relay. Cons Not much to mention here. Any issues or complaints were immediately addressed. Switched from [Proofpoint Enterprise Archive](https://www.capterra.com/p/133893/Proofpoint-Enterprise-Archive/)[Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/)[Smarsh](https://www.capterra.com/p/130954/Email-Archiving/) Same features for a much better price. Better service too! Review Source CA Chris A. Chief Technology Officer Financial Services Used the software for: 6-12 months ### "Chief Technology Officer at Forefront" March 13, 2025 5.0 My overall experience with the company in the last year has been excellent. The migration team was highly professional and efficiently transferred our archives from our previous vendor. Their communication in resolving issues is exceptional. The compliance reporting tool is powerful and easy to use, and adding users and domains is seamless. Lastly, the ROI is exactly as expected! Pros As the CTO of my firm, I appreciate the product’s clean and intuitive UX. The interface is well-designed, making it easy to read and navigate. The workflow is straightforward and user-friendly, allowing for a smooth learning curve. Additionally, their knowledge base and support team provide excellent guidance whenever I need assistance. Cons The product lacks integration with some platforms, but I am confident they will expand their connectors as demand for their product grows. Alternatives considered [Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/)[Smarsh](https://www.capterra.com/p/130954/Email-Archiving/) Reason for choosing MessageWatcher Subscription pricing and features. Preferable UX experience during testing. Switched from [Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/) Too expensive for the return on investment. The learning curve for using the tool is steep. They nickel-and-dime for every request needed to retain or obtain data. Adding users, adding domains, and setting policies would have to be done through support at a cost. Review Source EM Eric M. CCO Financial Services Used the software for: 1-2 years ### "Message Watcher Service Stands Our " March 7, 2025 5.0 Overall the product and the service have been great for my business. Pros The service is the been part \[sensitive content hidden\] has been fantastic to work with. Always helping to optimize for my situation Cons There are not cons that come to mind. I just wish the text archiving seemed more straightforward Alternatives considered [Smarsh](https://www.capterra.com/p/130954/Email-Archiving/) Reason for choosing MessageWatcher It had good reviews, \[sensitive content hidden\] was helpful and the price was fair Review Source Response from MessageWatcher March 13, 2025 Thank you for the feedback, Eric! We appreciate your partnership. TS Tim S. I.T. Director Financial Services Used the software for: 2+ years ### "MessageWatcher is the BEST" March 14, 2025 5.0 Coming from another "800 pound Gorilla" in the industry prior to getting connected with , I can't say enough about how satisfied we have been with them. Pros The SERVICE, ease of use, and stability of the platform. Cons Can't think of anything really. We have been with them for about 13 years so far, and of the few problems we have had during that time, they were resolved the same day, if not within hours. Alternatives considered [Barracuda Message Archiver](https://www.capterra.com/p/168603/Message-Archiver/)[Mimecast Cloud Archive](https://www.capterra.com/p/168613/Email-Archive/) Reason for choosing MessageWatcher Price and function were the top consideration, but package customization was better with as well. Switched from [Symantec Enterprise Cloud](https://www.capterra.com/p/106993/Symantec-Endpoint-Encryption/) Veritas/Symantec was cumbersome, expensive, and their support not so great. Review Source Response from MessageWatcher March 31, 2025 Thank you so much for the review, Tim! We appreciate your partnership and feedback! MG Michael G. Founder and CEO Financial Services Used the software for: 2+ years ### "Highly Recommend MessageWatcher" March 14, 2025 5.0 We have used for many years and it always has worked as it should. Pros What I like most about Message Watcher is the amazing service. When we got audited by the SEC 3 or 4 years ago, I asked my rep (Craig Dinan, who is amazing) if he could help me get what the SEC requested and he got it to me the day I requested it! Meanwhile, we use a different provider for email through an agreement with a different company. That provider took more than a week and there was a pretty serious charge to get it. I am a big fan. Cons There is nothing so far that I don't like. Switched from [RegEd](https://www.capterra.com/p/10022679/RegEd/) They stopped supporting the product I needed. Review Source Response from MessageWatcher March 31, 2025 Thank you for your feedback, Michael! We agree, Craig is great to work with! Carl P. Owner Insurance Used the software for: 2+ years ### "Don't overpay for the same compliance and archiving services" February 13, 2023 5.0 The customer service is outstanding. I will never leave. Pros We have used some of the big brands in the industry. They are full of features and options that don't apply to our uses. We also love the flexible contracts. - Archiving of all sites, socials, and communications we use - eDiscovery platform is simple and saved us! Cons Plenty of reports are available, but a few more options for reporting parameters would be nice. They do run customer reports for us and sends them within a day or 2. Reason for choosing MessageWatcher Great tool with an excellent interface, and simple. Switched from [Global Relay Archive](https://www.capterra.com/p/85993/Global-Relay-Archive/)[Smarsh](https://www.capterra.com/p/130954/Email-Archiving/) We were paying too much for the same services Review Source MM Michael M. President Financial Services Used the software for: 2+ years ### "MessageWatcher is a great and affordable service that checks all the boxes." March 21, 2025 5.0 Pros We have been clients of for many years and have consistently found their platform to be exceptionally intuitive and user-friendly. The system was particularly valuable during our recent audit, making it effortless to demonstrate our policies for monitoring emails, social media, and website backup files. Additionally, MessageWatcher's seamless integration with RingCentral—our VOIP provider—allows us to securely text clients, ensuring all text communications are retained in compliance with SEC regulations. We highly recommend MessageWatcher for firms seeking an efficient, reliable compliance solution. Cons We are overall very happy with the system Review Source Response from MessageWatcher March 31, 2025 Thank you, Michael! We appreciate your feedback and are so glad that you've seen so much value in our solutions! MC Melissa C. Vice President Financial Services Used the software for: 2+ years ### "Long time user" April 5, 2025 5.0 Our firm has be utilizing Message Watcher's services for 10+ years. I have found their system easy to use, and their service representatives are quick to respond to our questions. I would highly recommend their services. Pros Ease of use and quick response for assistance from the team. Cons Nothing to report we are happy with their services overall. Review Source JM Jennifer M. HR Coordinator Financial Services Used the software for: 2+ years ### "Message Watcher Review - \[sensitive content hidden\]" March 17, 2025 5.0 We love working with . A+ rating Pros The service! \[sensitive content hidden\] and his team respond promptly and listen to improvement requests. Message Watcher is a great company to work with. Cons The interface is a little outdated, but it doesn't really bother me much. Review Source Response from MessageWatcher March 31, 2025 Thank you for your feedback, Jennifer. We are grateful to have A+ customers like you! John S. Director of Operations Computer Software Used the software for: 6-12 months ### "Great product, built by an amazing team" June 9, 2023 5.0 Pros is an excellent cloud-based archiving solution, managing information from a wide range of sources with ease. Its role in helping us achieve regulatory compliance cannot be overstated. The intuitive design makes it user-friendly, even for beginners. Above all, the team behind MessageWatcher deserves praise for their stellar customer service and dedication to customer relationships. Highly recommended for its comprehensive functionality, ease of use, and top-notch service Cons None, it has been a great experience for us. Review Source WA William A. Vice President Construction Used the software for: 1-2 years ### "Messagewatcher user for over 10 years. " March 8, 2025 5.0 Have had this software for years. May have been a client for over 15 years. Would not move to another software for any reason. Pros Always locates email messages. Flawless. Also support is outstanding. I send in a question and answer is returned sometimes before I can go back to my search. We have had the software for over 10 years. To say it’s saved us by locating an email we desperate needed to find is an understatement. Cons Needed to take more time to learn how to use software. That’s not a issue as much as it’s my inability to be patient and follow instructions. Review Source Response from MessageWatcher March 13, 2025 Thank you for the feedback, Bill! We truly enjoy partnering with you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.