--- title: "Loyalti Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Loyalti Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/10003896/Spark-Loyalty/" page_type: "product" language: "en" --- # Loyalti Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Loyalti ## What is Loyalti? Accelerate your sales and grow your retail business with the nation’s leading customized loyalty system! Branded as your storefront, Spark Loyalty already serves over 3 million happy shoppers nationwide. You can easily retain and engage customers by giving points, offering incentives, and delivering best-in-class perks that turn visitors into a community of loyal customers. ## What is Loyalti used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Starting price $49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loyalti?[Manage this product listing](https://www.g2.com/products/loyalti/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loyalti 4.6 (20) VS. [### WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (20) Ease Of Use 4.8 (16,466) Value For Money 4.5 (20) Value For Money 4.7 (11,516) Customer Service 4.3 (19) Customer Service 4.3 (10,729) ## Loyalti alternatives [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [Telegram](https://www.capterra.com/p/180347/Telegram/) [4.7 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180347/Telegram/) [Text Request](https://www.capterra.com/p/167015/Text-Request/) [4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting price $47.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167015/Text-Request/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [View all alternatives](https://www.capterra.com/p/10003896/Spark-Loyalty/alternatives/) ## FAQs about Loyalti Overview ### Which roles and teams benefit most from Loyalti? Loyalti is most used by small business owners, co-owners, presidents, and general managers who need a simple way to run loyalty and customer retention programs. Store managers and operations leads benefit by tracking repeat visits, managing promotions, and improving customer engagement without adding administrative complexity. Answer based on 20 reviews Overview ### What company size and industries is Loyalti built for? Loyalti is built for small businesses, which make up 100% of reviewers, with the strongest presence in Food & Beverages at 30%. It serves retail stores, restaurants, franchise and enterprise retail, fast casual food, takeout delivery, and smoke and vape, with additional reviewer concentration in Restaurants at 20% and Health, Wellness and Fitness at 15%. Answer based on 20 reviews Features and Usability ### What are the key features of Loyalti? Loyalti offers loyalty program and rewards management, plus CRM, contact management, and customer profiles for tracking accounts and history. It also includes email marketing, SMS messaging, multi-channel communication, campaign segmentation, reporting/analytics, referral tracking, and real-time notifications for managing promotions and engagement. Pricing ### How much does it cost and what fees or limitations are included? Loyalti starts at $49 per month for the Grow plan, or $59 when billed monthly, and includes a free trial. The Pro plan costs $99 per month, or $119 on monthly billing. Grow includes branding, campaigns, chat support, and analytics; Pro adds automated campaigns, advanced dashboards, and live phone support. Integrations ### Which third-party tools and platforms does Loyalti integrate with? Loyalti integrates with 3 third-party platforms: Olo, Shopify, and Slice. These integrations cover restaurant ordering and ecommerce connections, giving Loyalti a focused set of native links for online sales and loyalty workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Loyalti offer? Loyalti provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for reviewing setup steps and product features as needed. Getting Started and Support ### What customer support options does Loyalti offer? Loyalti provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. User feedback on support is mixed: some mention quick help and fast replacements, while others report buggy issues and frustrating help desk experiences. The listed resources cover self-service and direct contact for common product questions. Answer based on 3 reviews ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Loyalti supports all three of the features reviewers rate most important: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build and run loyalty initiatives, manage customer rewards more effectively, and connect the platform with other systems, allowing teams to improve retention and create more consistent customer experiences. Loyalty Program 5.0 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 4.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Activity Tracking 4.3 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Reporting/Analytics 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Campaign Management 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Loyalti 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Membership Management: Database of members to track personal information of individuals and families - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Personalization: Adjust communications based on previous interactions or personal preferences - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.5 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/10003896/Spark-Loyalty/pricing/) Grow $49.00 Flat Rate,Per Month It includes: - SMS Campaigns - Dashboard Analytics - Campaigns - Compliance - Knowledgebase - Chat Support - Support Tickets - Add Your Branding Pro $99.00 Flat Rate,Per Month It includes: - Desktop & Mobile Apps - Add Branding and Logo - Reward - Customer Points - SMS Campaigns - Email Campaign - Automated Campaigns - Advanced Analytics Dashboards - Customer Support - Chat Support - Live Phone Support Value for money 4.5 (20) 4.5 Based on 20 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Olo](https://www.capterra.com/p/191606/Olo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (19) 4.3 Based on 19 reviews ## User reviews Overall rating 4.6 Based on 20 reviews Filter by rating 5(14) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent CD Caroline D. CEO Food & Beverages ### "My review loyalty program" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 20, 2024 Pros How clients do not need an application or have to carry cards with them. Love the stamper! Cons How I am not able to get all my customers on text messaging campaign and how I cannot have my information sent in french when 95% of my clientele is french! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NN Nha N. Owner Food & Beverages ### "Loyalty program/punch card" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 13, 2023 Pros It's easy to use and easy to manage. It shows all the details that we need on the dashboard. Cons The tablets draw too much power. Sometimes, the tablet doesn't work. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GW Grace W. Manager Restaurants ### "Loyalty program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2023 Pros Ease of use. Attract loyal customers. Easy to send out campaigns. Cons Software crashes sometimes. The app hangs sometimes when it can’t reach the server.0 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WA William A. Manager Restaurants ### "Points to keep customer loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2023 Great experience and simple to use. Our customers love to collect points to redeem for free drinks and are more likely to come back to our shop! Pros Easy to use interface for customer and staff, and points system incentives customer loyalty Cons No complaints, system always worked as needed Reasons for choosing Loyalti Reasonable price for a great system! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KT Kate T. Co-Owner Restaurants ### "Easy to use, customers really like it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 18, 2023 Pros It's easy for both customers and us as the business owners to keep track of what points and rewards they've earned. It's also very easy for us to manage sending out text and email alerts to keep our customers engaged in the brand. Cons It would be great if the program was integrated with the Clover POS system so that we could keep track of customer points for all orders, not just in store orders or ones when online customers remember to ask us to log them in. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Aubrey M. Owner Furniture ### "Community Involvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2023 Spark has fully embraced my business model of co-mingling other local cities/towns/villages to cross promote each other business with Community Maps, Sponsorships of events, etc. Pros I love the ease of sending email/texting campaigns. Cons I wish we could integrate other local businesses customer base with my own, willing the other businesses agree to share information. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SY Shawn Y. Owner Food & Beverages ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 18, 2023 Pretty good overall. Pros Ease of use. Convenience. Simplicity. It’s great Cons Sometimes have to restart system to get it to work Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AS Anis S. Owner Tobacco ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 18, 2023 Pros The customers satisfaction is by giving them rewards Cons Sometime don't work or company issue from main server Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NF Ni F. Owner Restaurants ### "1+1 Loyalty Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 Overall, my experience with Spark Loyalty has been really positive. It’s helping my business keep existing customers and prompt customers who haven’t visited in a while to come back. It’s fostered great relationships with my community and made a business transaction feel more personal. Pros My favorite features of this product is the ease for customers to have an electronic punch card that keeps them coming back and offers incentive to get a reward. My other favorite feature is the dashboard where I can control any campaigns, see my customer stats, and easily manage the program. Cons My only con for the system is that sometimes the IPad can lag pretty bad and this will frustrate the customer. Luckily, when this started happening, I called customer service and received a new one on the mail very quickly. Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reasons for choosing Loyalti I though that Spark offered the most personalized option for my business for the best price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SH steve H. OWNER Food & Beverages ### "Pros and Cons of Spark Loyalty Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2023 Pros Easy to keep track of customers through check ins Cons The software for the stamping lags whenever stamp is applied Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10003896/Spark-Loyalty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.