# Loyalti Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Loyalti Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/10003896/Spark-Loyalty --- # Loyalti Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Loyalti ## What is Loyalti? Accelerate your sales and grow your retail business with the nation’s leading customized loyalty system! Branded as your storefront, Spark Loyalty already serves over 3 million happy shoppers nationwide. You can easily retain and engage customers by giving points, offering incentives, and delivering best-in-class perks that turn visitors into a community of loyal customers. ## What is Loyalti used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Loyalti?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://loyalti.com/&name=Loyalti) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Loyalti 4.6 (20) VS. [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (20) Ease Of Use 4.0 (958) Value For Money 4.5 (20) Value For Money 4.2 (781) Customer Service 4.3 (19) Customer Service 4.0 (753) ## Loyalti alternatives [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.9 (250)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,357)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) [View all alternatives](https://www.capterra.com/p/10003896/Spark-Loyalty/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Loyalty Program 5.0 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 4.9 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Activity Tracking 4.3 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Reporting/Analytics 4.3 (6) 33.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Campaign Management 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Loyalti 46 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Database of members to track personal information of individuals and families Optimize content to ensure it is easily accessible for mobile users Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Adjust communications based on previous interactions or personal preferences Design, communicate, and distribute incentives to perform a specific action Analyze and gain insights into data in real-time Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Send promotional campaigns or transactional messages via text messages Send messages via SMS Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.5 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/10003896/Spark-Loyalty/pricing/) Grow $49.00 Flat Rate,Per Month It includes: - SMS Campaigns - Dashboard Analytics - Campaigns - Compliance - Knowledgebase - Chat Support - Support Tickets - Add Your Branding Pro $99.00 Flat Rate,Per Month It includes: - Desktop & Mobile Apps - Add Branding and Logo - Reward - Customer Points - SMS Campaigns - Email Campaign - Automated Campaigns - Advanced Analytics Dashboards - Customer Support - Chat Support - Live Phone Support Value for money 4.5 (20) 4.5 Based on 20 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Olo](https://www.capterra.com/p/191606/Olo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (19) 4.3 Based on 19 reviews ## User reviews Overall rating 4.6 Based on 20 reviews Filter by rating 5(14) 4(4) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent CD Caroline D. CEO Food & Beverages ### "My review loyalty program" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 20, 2024 Pros How clients do not need an application or have to carry cards with them. Love the stamper! Cons How I am not able to get all my customers on text messaging campaign and how I cannot have my information sent in french when 95% of my clientele is french! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nha N. Owner Food & Beverages ### "Loyalty program/punch card" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 13, 2023 Pros It's easy to use and easy to manage. It shows all the details that we need on the dashboard. Cons The tablets draw too much power. Sometimes, the tablet doesn't work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW Grace W. Manager Restaurants ### "Loyalty program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2023 Pros Ease of use. Attract loyal customers. Easy to send out campaigns. Cons Software crashes sometimes. The app hangs sometimes when it can’t reach the server.0 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WA William A. Manager Restaurants ### "Points to keep customer loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2023 Great experience and simple to use. Our customers love to collect points to redeem for free drinks and are more likely to come back to our shop! Pros Easy to use interface for customer and staff, and points system incentives customer loyalty Cons No complaints, system always worked as needed Reasons for choosing Loyalti Reasonable price for a great system! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KT Kate T. Co-Owner Restaurants ### "Easy to use, customers really like it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 18, 2023 Pros It's easy for both customers and us as the business owners to keep track of what points and rewards they've earned. It's also very easy for us to manage sending out text and email alerts to keep our customers engaged in the brand. Cons It would be great if the program was integrated with the Clover POS system so that we could keep track of customer points for all orders, not just in store orders or ones when online customers remember to ask us to log them in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aubrey M. Owner Furniture ### "Community Involvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2023 Spark has fully embraced my business model of co-mingling other local cities/towns/villages to cross promote each other business with Community Maps, Sponsorships of events, etc. Pros I love the ease of sending email/texting campaigns. Cons I wish we could integrate other local businesses customer base with my own, willing the other businesses agree to share information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SY Shawn Y. Owner Food & Beverages ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 18, 2023 Pretty good overall. Pros Ease of use. Convenience. Simplicity. It’s great Cons Sometimes have to restart system to get it to work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Anis S. Owner Tobacco ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 18, 2023 Pros The customers satisfaction is by giving them rewards Cons Sometime don't work or company issue from main server Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Ni F. Owner Restaurants ### "1+1 Loyalty Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 Overall, my experience with Spark Loyalty has been really positive. It’s helping my business keep existing customers and prompt customers who haven’t visited in a while to come back. It’s fostered great relationships with my community and made a business transaction feel more personal. Pros My favorite features of this product is the ease for customers to have an electronic punch card that keeps them coming back and offers incentive to get a reward. My other favorite feature is the dashboard where I can control any campaigns, see my customer stats, and easily manage the program. Cons My only con for the system is that sometimes the IPad can lag pretty bad and this will frustrate the customer. Luckily, when this started happening, I called customer service and received a new one on the mail very quickly. Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reasons for choosing Loyalti I though that Spark offered the most personalized option for my business for the best price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH steve h. OWNER Food & Beverages ### "Pros and Cons of Spark Loyalty Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2023 Pros Easy to keep track of customers through check ins Cons The software for the stamping lags whenever stamp is applied Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10003896/Spark-Loyalty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)