# Loyalti Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Loyalti the right Customer Loyalty solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10003896/Spark-Loyalty/reviews --- Loyalti 4.6 (20) [View alternatives](https://www.capterra.com/p/10003896/Spark-Loyalty/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Loyalti Ease of use 4.9 Customer Service 4.3 ## Pros and Cons in Reviews WA William A ManagerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to use interface for customer and staff, and points system incentives customer loyalty“ February 19, 2023 AC Andrew C PresidentEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “Very buggy, crashes often, and helpdesk is a joke.“ February 10, 2023 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NF Ni F. Owner Restaurants Used the software for: 2+ years ### "1+1 Loyalty Review" February 17, 2023 5.0 Overall, my experience with Spark Loyalty has been really positive. It’s helping my business keep existing customers and prompt customers who haven’t visited in a while to come back. It’s fostered great relationships with my community and made a business transaction feel more personal. Pros My favorite features of this product is the ease for customers to have an electronic punch card that keeps them coming back and offers incentive to get a reward. My other favorite feature is the dashboard where I can control any campaigns, see my customer stats, and easily manage the program. Cons My only con for the system is that sometimes the IPad can lag pretty bad and this will frustrate the customer. Luckily, when this started happening, I called customer service and received a new one on the mail very quickly. Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Loyalti I though that Spark offered the most personalized option for my business for the best price. Review Source TK Terri K. owner Retail Used the software for: 6-12 months ### "I love Spark Loyalty" February 9, 2023 5.0 I feel that my customers love to get rewarded with every purchase. Pros The software is easy to use. It brings my customers back more often to redeem a reward. Cons I would like to be able to see the expiration date of the offers. Then the customer could decide whether to use one offer over another. I would like to be able to change the customers phone # when they get a new number. Reason for choosing Loyalti The salesman was super nice and explained everything very well. Customer service has been excellent. I have had to tweek several little things and they do everything that I ask. Review Source CD Caroline D. CEO Food & Beverages Used the software for: 1-2 years ### "My review loyalty program" February 20, 2024 3.0 Pros How clients do not need an application or have to carry cards with them. Love the stamper! Cons How I am not able to get all my customers on text messaging campaign and how I cannot have my information sent in french when 95% of my clientele is french! Review Source AM Aubrey M. Owner Furniture Used the software for: 6-12 months ### "Community Involvement" February 18, 2023 5.0 Spark has fully embraced my business model of co-mingling other local cities/towns/villages to cross promote each other business with Community Maps, Sponsorships of events, etc. Pros I love the ease of sending email/texting campaigns. Cons I wish we could integrate other local businesses customer base with my own, willing the other businesses agree to share information. Review Source JV Jessie V. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Spark Loyalty Review by JessieV " February 9, 2023 5.0 My overall experience has been very positive. I have repeat customers that love the loyalty program. I have team members that appreciate the easy application. And I have time that needs to be saved and this product allows me that. Pros I love how easy it is to use and how my guests love that it is interactive and "new age". Cons Sometimes it glitches because of internet usage. Reason for choosing Loyalti I love the cost, customer service and the friendliness on the front end to my guests. Review Source TG Tamika G. Owner Cosmetics Used the software for: 2+ years ### "Reliable " February 15, 2023 5.0 Pros Reliable software. Clients love it as well. Reliable Cons I would like to be able to access the history of the check ins for specific dates Review Source DL Diana L. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "An excellent choice for Small Businesses" February 16, 2023 4.0 Spark Loyalty improved the way we attract customers and provided a way to make sure our customers would try out more of the products that aren't as well known in our store! Pros We really enjoy the simplicity and the practicality of this system. It was really easy to install and our customers adapted quickly to our new loyalty program thanks to Spark! We also enjoy the capability of sending texts directly to our customers for marketing and promotions! Cons The simplicity of the system is also one of the things we feel is a con, since we would like to customize our offers more like scheduling the offers month by month and limiting the use per customer of certain offers. We hope to see this implemented in the future! Review Source KT Kate T. Co-Owner Restaurants Used the software for: 6-12 months ### "Easy to use, customers really like it!" February 18, 2023 4.0 Pros It's easy for both customers and us as the business owners to keep track of what points and rewards they've earned. It's also very easy for us to manage sending out text and email alerts to keep our customers engaged in the brand. Cons It would be great if the program was integrated with the Clover POS system so that we could keep track of customer points for all orders, not just in store orders or ones when online customers remember to ask us to log them in. Review Source WA William A. Manager Restaurants Used the software for: 1-2 years ### "Points to keep customer loyalty" February 19, 2023 5.0 Great experience and simple to use. Our customers love to collect points to redeem for free drinks and are more likely to come back to our shop! Pros Easy to use interface for customer and staff, and points system incentives customer loyalty Cons No complaints, system always worked as needed Reason for choosing Loyalti Reasonable price for a great system! Review Source SY Shawn Y. Owner Food & Beverages Used the software for: 1-2 years ### "Review " February 18, 2023 5.0 Pretty good overall. Pros Ease of use. Convenience. Simplicity. It’s great Cons Sometimes have to restart system to get it to work Review Source NN Nha N. Owner Food & Beverages Used the software for: 1-2 years ### "Loyalty program/punch card" December 13, 2023 5.0 Pros It's easy to use and easy to manage. It shows all the details that we need on the dashboard. Cons The tablets draw too much power. Sometimes, the tablet doesn't work. Review Source GW Grace W. Manager Restaurants Used the software for: 2+ years ### "Loyalty program" February 21, 2023 4.0 Pros Ease of use. Attract loyal customers. Easy to send out campaigns. Cons Software crashes sometimes. The app hangs sometimes when it can’t reach the server.0 Review Source HC Helen C. Owner Food & Beverages Used the software for: 6-12 months ### "Decent system but not perfect" February 9, 2023 4.0 Don't love it, but don't hate it either. Wish it had a better functional and operational rate. Pros Keeps track of customer loyalty and easy to use Cons Software fails everyday requiring iPad restart and sometimes doesn't load. Review Source MP Megan P. General Manager Retail Used the software for: 1-2 years ### "Great Product!" February 15, 2023 5.0 Pros Product is very easy to use and train new employees how to use. Integrated very nicely when we switched from our last rewards program. Cons Sometimes the tablets can be a little slow or will freeze up, but that's typical of most technology. Other than that, we don't really have any issues with the software. Review Source AC Andrew C. President Entertainment Used the software for: 1-2 years ### "A good idea, with little spark" February 10, 2023 3.0 We didn't choose Spark Loyalty, it was a company that was sold a few times and we're here now. Pros Signing up customers is easy because it's the same process across the industry. Cons Very buggy, crashes often, and helpdesk is a joke. Review Source AS Anis S. Owner Tobacco Used the software for: 1-2 years ### "Great service " February 18, 2023 5.0 Pros The customers satisfaction is by giving them rewards Cons Sometime don't work or company issue from main server Review Source DM Daniel M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "BoldHouse Nutrition " February 10, 2023 5.0 Great Pros The stamp feature , I allow my customers to stamps and they love it Cons With the stamp feature , there need to be a sound ( ding, bell, sparking sound ) once the stamp has been completed . With the email marketing I would like to set up my own auto message or an ability to schedule a message for more then one date Review Source JS John S. Owner Food & Beverages Used the software for: Less than 6 months ### "Love this Loyalty Program" February 9, 2023 5.0 It has been great so far. Pros Ease of use and that it gathers all info I need for my business. Cons Can't just pull up a customer in the back office. Switched from [Square Loyalty](https://www.capterra.com/p/276727/Square-Loyalty/) Price and ease of use Review Source sH steve H. OWNER Food & Beverages Used the software for: 2+ years ### "Pros and Cons of Spark Loyalty Program" February 16, 2023 5.0 Pros Easy to keep track of customers through check ins Cons The software for the stamping lags whenever stamp is applied Review Source NS Nicky S. Owner Retail Used the software for: Less than 6 months ### "Thanks Sparks" February 15, 2023 5.0 good so far Pros User friendly so the customer can do it on their own Cons There is no way to change, at least not that I have been shown, to change what pops up on the screen Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Loyalti the Rep talked us into it Review Source Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.