# ViaDialog Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ViaDialog Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10003914/ViaFlow --- # ViaDialog Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ViaDialog ## What is ViaDialog? Viadialog is an AI-powered cloud contact center platform that helps businesses manage customer interactions across voice, email, chat, SMS, WhatsApp, and social media — all in one place. Designed for support and sales teams, it combines smart automation, omnichannel routing, and no-code workflows to boost productivity and customer satisfaction. With Viadialog, you can deploy intelligent chatbots, automate repetitive tasks, monitor performance in real time, and integrate seamlessly with your CRM. Scalable, GDPR-compliant, and fully cloud-based, Viadialog is ideal for companies looking to modernize their contact center with AI while keeping a human touch. ## What is ViaDialog used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ViaDialog?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.viadialog.com&name=ViaDialog) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ViaDialog 5.0 (4) VS. [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €39 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (1,760) Value For Money 4.8 (4) Value For Money 4.6 (1,511) Customer Service 5.0 (4) Customer Service 4.7 (1,530) ## ViaDialog alternatives [4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Multi-Channel Communication 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Interaction Tracking 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Activity Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems IVR 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Activity Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer History 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships ViaDialog 122 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically Use AI to convert voice into text automatically Create and automatically send premade copy in response to customer messages A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Track and report regulatory data to either internal management or external stakeholders Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for contact centers. A call center that primarily receives calls, typically customer service focused Identify which applications need to exchange data and enable these data connections Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Monitor and collect information from social media based on specific keywords Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allows users to manage data from a number of sources Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Arrange tasks based on the level of priority or urgency Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Enables the connectivity to send and receive calls over the internet Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Transforming unstructured text into a structured format to identify meaningful patterns and new insights Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Visually identify direction of development and areas that require attention Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Trial ViaFlow €39.00 Per User,Per Month ViaBrain €0.05 Other, ViaSay €0.24 Other, ViaLeads €0.05 Other, Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RF Remi F. Responsable informatique Real Estate ### "ViaFlow a répondu à toutes nos attentes dans un contexte nouveau pour nous " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2024 Aujourd'hui tous les flux entrants (voix et mail) transitent via notre service de relation client qui utilise ViaFlow au quotidien. Les collaborateurs sont à l'aise avec la gestion simple de l'outil qui leur permet de se focaliser sur leurs autres tâches métier. La responsable du service est en mesure piloter l'activité comme il se doit et nous sommes pleinement satisfaits de la solution (et nous continuons à implémenter certaines fonctionnalités au faire et à mesure de notre expérience grandissante dans son usage et dans le métier de la relation client). Pros La solution a parfaitement répondu à nos attentes lors de la création de notre service de relation client (SRC). Elle est simple à mettre en œuvre et l'accompagnement de ViaFlow est un point très positif du projet. Les agents ont rapidement prit en main la solution et côté administration on retrouve toutes les fonctionnalités attendues pour gérer les flux du SRC. Cons Certains points de paramétrages nécessitent un accompagnement car ils sont moins intuitifs. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reasons for choosing ViaDialog La solution répondait au cahier des charges, la technique et l'expertise associée étaient bonnes et le prix contenu ont permis un choix évident. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 18, 2024 Merci Rémi pour votre retour positif ! Nous sommes ravis que la solution CCaaS ait répondu à vos attentes et vous accompagne dans la mise en place et la gestion de votre service de relation client. Votre satisfaction sur la facilité d'utilisation, l'accompagnement, et la gestion des flux nous motive à continuer à vous offrir une solution évolutive adaptée à vos besoins. Nous restons à vos côtés pour optimiser ensemble vos usages et votre métier. VB virginie B. CHEFFE DE POLE Civil Engineering ### "Migration réussie et accompagnement de qualité" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2024 Découverte en cours, mais outil pertinent et bien adapté Pros Nous avons récemment migré de notre ancienne solution vers la solution omnicanale ViaFlow, et l’expérience a été une réussite. La modification du SVI pour un routage client optimisé a été un vrai plus. L’accompagnement méthodique, en particulier grâce au chef de projet Xavier, et l'efficacité lors de la migration sous la manœuvre du responsable support \[caché sensible contenu\] ont fait toute la différence. Nous sommes très satisfaits du résultat et gardons notre pleine confiance à ViaDialog après ce nouvel accompagnement sans faille ! Cons Le temps d’adaptation nécessaire pour maîtriser pleinement toutes les nouvelles fonctionnalités. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2024 Bonjour Virginie, Merci beaucoup pour votre retour enthousiaste concernant votre expérience avec ViaFlow. Nous sommes ravis d’apprendre que la migration vers notre logiciel de service client s’est déroulée sans encombre et que notre accompagnement a répondu à vos attentes. Chez ViaDialog, nous nous engageons à offrir un support client de qualité pour garantir une adaptation fluide à nos solutions de gestion des interactions clients. N’hésitez pas à nous solliciter pour toute question ou demande d’assistance. Notre objectif est de vous aider à tirer pleinement parti des fonctionnalités de la solution CCaaS, afin d’optimiser la gestion de vos interactions et d’améliorer la satisfaction de votre propre clientèle. Encore merci pour votre confiance et votre collaboration. Cordialement, L’équipe ViaDialog AZ Aurore Z. Directrice service client Leisure, Travel & Tourism ### "Solution omnicanale et user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 15, 2024 Pros Solution omnicanale et user friendly et équipe de suivi très impliquée Cons Le déploiement du chat, nouvel outil, un peu difficile Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2024 Bonjour Aurore, Merci beaucoup pour votre retour positif sur ViaFlow. Votre satisfaction quant à l'efficacité et la simplicité d’utilisation de notre solution omnicanale nous réjouit. C’est également un plaisir d’apprendre que notre équipe de support a su vous accompagner avec un suivi de qualité. Nous notons votre remarque sur le déploiement du chat et travaillons à améliorer cette fonctionnalité pour rendre l'intégration encore plus fluide. Votre retour est précieux pour nous aider à continuer d'optimiser la satisfaction client, la productivité de vos équipes et l'expérience utilisateur. Encore merci pour votre confiance ! L’équipe ViaDialog MT Meryam T. Responsable du service relations clients Real Estate ### "Avis PARTELIOS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2024 L'outil est utilisé quotidiennement par mes collaborateurs qui en sont satisfaits. L'installation a été simple et la prise en main utilisateurs rapide. L'équipe projet a su répondre à l'ensemble de nos demandes et encore aujourd'hui l'équipe support est réactive. Je souligne que nous avons apprécié être accompagné par \[caché sensible contenu\] dans le projet. Pros VIAFLOW possède un beau visuel, l'outil est simple. On retrouve facilement l'information recherchée, l'outil étant bien organisé. La plateforme admin est facile à appréhender et on retrouve toutes les données nécessaires au pilotage. L'équipe support est très réactive Cons La partie rapport mensuel de la plateforme admin est peut être trop dense. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2024 Bonjour Meryam, Nous vous remercions pour ce retour détaillé sur votre expérience avec ViaFlow. C'est toujours un plaisir de savoir que l’outil est apprécié pour sa simplicité, son organisation, et sa facilité de prise en main par vos collaborateurs. Nous sommes particulièrement contents que la plateforme admin réponde à vos besoins en matière de pilotage, et que notre équipe support ait été réactive tout au long du projet. Concernant la partie rapports mensuels, nous avons bien noté votre remarque et travaillons à rendre cette section plus concise et accessible pour encore mieux répondre à vos attentes. Merci pour votre confiance et votre partenariat, et nous restons à votre disposition pour vous accompagner dans vos besoins futurs. L’équipe ViaDialog ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)