--- title: "Chatbot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatbot Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10003916/Chatbot/" page_type: "product" language: "en" --- # Chatbot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chatbot ## What is Chatbot? Chatbot.mn is a communication-based platform for experiences between organizations and users. Our platform utilizes advanced conversational AI technology via integration with Facebook Messenger to effectively streamline the coordination of marketing, sales, and customer service teams for business organizations. This results in the efficient resolution of key business challenges and an overall enhancement in customer satisfaction. ## What is Chatbot used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $90 Usage Based, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatbot?[Manage this product listing](https://www.g2.com/products/chatbot-team/claim_requests/new?auto=true) ## Chatbot Overview Updated September 2026 AI summary Chatbot provides small businesses with an AI-driven platform for automating customer support, lead capture, and sales or marketing interactions. It features automated responses, customizable branding, natural language processing, and no-code development tools. With cloud-based deployment, Chatbot also supports multi-channel communication, live chat, chat history transcripts, and customer experience management, making it adaptable for diverse conversational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatbot 4.5 (2) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $90 Usage Based, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.8 (88) Value For Money 4.5 (2) Value For Money 4.4 (84) Customer Service 5.0 (1) Customer Service 4.7 (85) ## Chatbot alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [Clepher](https://www.capterra.com/p/276090/Clever-Messenger/) [4.8 (88)](https://www.capterra.com/p/276090/Clever-Messenger/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276090/Clever-Messenger/) ## FAQs about Chatbot Overview ### What company size and specific industries is Chatbot built for? Chatbot is designed for businesses and organizations of all sizes that want to improve customer engagement and simplify internal processes. It also targets developers who need to build custom chatbots for specific use cases, making it suitable for general business use rather than any single industry. Features and Usability ### What are the key features of Chatbot? Chatbot offers AI Copilot, AI/Machine Learning, and Natural Language Processing for automated responses and conversation handling. Core functions include live chat, multi-channel communication, lead capture, customer support, customer surveys, and transcripts/chat history. It also includes code-free development, customizable branding, and tools for sales and marketing. Integrations ### Which third-party tools and platforms does Chatbot integrate with? Chatbot integrates with 4 third-party tools: Google Calendar and Google Sheets for scheduling and data, plus HubSpot CRM and Erxes for customer management and sales workflows. These catalog integrations cover common business needs for teams managing conversations, contacts, and internal records. Getting Started and Support ### What training and onboarding options does Chatbot offer? Chatbot provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup and direct instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Chatbot offer? Chatbot offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so support experience cannot be described from user comments. The listed channels indicate several ways for users to seek help. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Chatbot supports **Automated Responses** and **Natural Language Processing**, giving teams a way to reply faster and understand user intent more accurately during conversations. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, including **Live Chat** (**48%**), **Customer Support** (**46%**), and **AI/Machine Learning** (**42%**), helping businesses manage customer interactions in real time, improve service quality, and provide teams with more efficient ways to handle incoming questions. Automated Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Support 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Chatbot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Chatbot 16 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Version Basic $90.00 Usage Based,Per Month Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Erxes](https://www.capterra.com/p/194629/erxes/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Emmanuel D. Gestionnaire Retail ### "Logiciel très intéressant " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2023 Pros C'est une plateforme bot très intéressant,très simple et rapide pour la conception, la création et le déploiement d' agents conversationnels qui fournit de meilleures services aux clients. Avec des fonctionnalités tellements innovantes. Je le recommande Cons Ce logiciel est très coûteux pour moi mais avec une version gratuite disponible.j'adore Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User COO Marketing and Advertising ### "Chatbot.mn is very useful for businesses and individuals" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 30, 2023 chatbot.mn can be a useful tool for businesses and individuals looking to provide fast and efficient communication with users. However, it's important to carefully consider their limitations and use cases before implementing them. Pros One of the primary benefits of chatbot.mn is their ability to provide 24/7 support to users without the need for human intervention. They can quickly and efficiently respond to customer inquiries, provide information about products or services, and even complete transactions. This can lead to improved customer satisfaction and increased sales for businesses. Cons So far, no weaknesses have emerged. However, the languages ​​of other countries have not yet been introduced. 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