--- title: "Cue Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cue Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10003929/Cue/" page_type: "product" language: "en" --- # Cue Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cue ## What is Cue? Cue's chatbot builder lets you create automated conversation flows across WhatsApp, web chat, and more. Guide customers through structured journeys that collect information, qualify leads, and route enquiries to the right team instantly, without agent involvement. - Build custom conversation flows for any channel - Qualify leads and collect customer data automatically - Route enquiries to the right team without manual sorting - Combine with AI agents for intelligent, knowledge-based responses - Respond to customers 24/7, even outside business hours Combine chatbots with Cue's AI agents to create intelligent flows that answer questions from your knowledge base, handle repetitive queries, and escalate complex issues to a human when needed. Customers using Cue automate up to 80% of queries, reducing agent workload and freeing your team to focus on high-impact conversations. ## What is Cue used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £249 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cue?[Manage this product listing](https://www.g2.com/products/cue/claim_requests/new?auto=true) ## Cue Overview Updated September 2026 AI summary Cue enables businesses of all sizes to automate and manage customer interactions through AI-powered chatbots and live chat capabilities. Covering chatbot, customer engagement, and live chat categories, it offers features such as automated responses, lead qualification, customizable branding, and workflow automation. Cue is delivered as a cloud-based, code-free solution suitable for customer support and sales or marketing teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cue 5.0 (8) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price £249 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (8) Ease Of Use 4.6 (1,769) Value For Money 4.7 (6) Value For Money 4.6 (1,519) Customer Service 5.0 (8) Customer Service 4.7 (1,538) ## Cue alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) ## FAQs about Cue Overview ### What company size and specific industries is Cue built for? Cue is designed for B2C businesses that handle high volumes of customer queries, especially those looking to automate and centralise support as they scale. It is best suited for companies in automotive, retail, education, real estate, and travel, across a range of business sizes within those sectors. Features and Usability ### What are the key features of Cue? Cue includes AI Copilot, live chat, chatbot, and chat/messaging for customer conversations, plus automated routing, autoresponders, and canned responses for support handling. It also offers CRM, lead capture, support ticket management, workflow automation, real-time analytics, transcripts/chat history, and third-party integrations. Integrations ### Which third-party tools and platforms does Cue integrate with? Cue integrates with LeadSquared and connects natively to Freshdesk, Google Sheets, HubSpot CRM, Microsoft Teams, Postmark, Salesforce Desk, Slack, Zapier, and Zendesk Suite. These integrations cover CRM, support, messaging, email, and automation tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Cue offer? Cue provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference for features and steps, and videos provide self-paced walkthroughs for reviewing product tasks as needed. Getting Started and Support ### What customer support options does Cue offer? Cue provides email/help desk, a knowledge base, phone support, and chat. With no reviewer feedback available about support experiences, there is no verified user sentiment to report on response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Cue supports **Automated Responses** and **Natural Language Processing**, giving teams a way to handle routine conversations automatically and better understand user intent. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, such as **Live Chat** (**48%**) and **Customer Support** (**46%**), helping businesses respond to customers in real time and manage service interactions more effectively. These features provide teams with practical tools to improve response consistency, handle questions faster, and support better customer experiences. Automated Responses 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Support 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Chatbot 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Cue 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (8) 4.8 Based on 8 reviews ## Pricing Value for money 4.7 (6) Connect £249.00 Flat Rate,Per Month Automate £499.00 Flat Rate,Per Month Scale £699.00 Flat Rate,Per Month Enterprise Contact sales Value for money 4.7 (6) 4.7 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Postmark](https://www.capterra.com/p/254711/Postmark/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 5.0 Based on 8 reviews Filter by rating 5(8) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RE Ryan E. Director Telecommunications ### "We use Cue for sales and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2023 CUE has been an invaluable asset to our team. Their swift response to client inquiries is truly commendable, saving us precious time in engaging potential leads. What stands out is their adeptness in vetting clients, ensuring our sales team invests efforts where it matters most—focusing on genuinely interested prospects. CUE's efficiency in filtering out non-qualifying clients has significantly enhanced our productivity and effectiveness. Highly recommended for their dedication to streamlining the sales process! Pros Easy to use. The team offer amazing customer service Cons None so far for us if I am honest. The solution has worked well Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [Trengo](https://www.capterra.com/p/177967/Trengo/) Reasons for choosing Cue Better service and I found their Cue to be experts in their field offering better advice. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WM Wendy M. Marketing Transportation/Trucking/Railroad ### "Efficiency" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 11, 2023 Pros Efficient for a business like ours. We can easily chat with our customers. Cons We need messages to be editable. Also the enter should be used for paragraph. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Liz R. Head of Client Experience Automotive ### "Fantastic Tool to engage with Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2023 Great service and understanding of the applications of WhatsApp within our business Pros Great team at Cue to work with ... especially \[sensitive content hidden\] Cons None that I've seen - it only has positives to offer the business Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Richard B. Director Food Production ### "Great service & excellent results " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2023 Really easy to implement and get started. When we ran into road blocks Cue was great and trouble shooting and solving the issues. Pros They are extremely customer centric which is hard to find these days. We see cue as a partner to success. Cons Nothing really, it was very simple but when there were issues both companies helped solve the issues. Reasons for choosing Cue Cost was a factor but Cues customer centric approach is why we ultimately chose them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GB Gustavo B. Head of Customer Experience Information Technology and Services ### "Cue solutions in the insurtech market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 Pros Staff commitment and good understanding of the final goal. Cons Communication on their internal updates and patches could be better but wouldnt consider a "cons". Reasons for choosing Cue Their demonstration of the product capability Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LH Loreine H. Project Manager Retail ### "Moved from WhatsApp service provider to Cue" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 Cue is an innovative South African based company that understand the retail environment. Their WhatsApp environment brings excitement to the customer journey Their turnaround time is above the standard. Pros Professionalism Constant communication and progress updates Understanding of the SA retail environment Cons There are really no least likes that can be mentioned Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Time and cost to change a user journey. No time delays with working with an overseas company. Innovation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Adam K. Group Chief Commercial Officer Education Management ### "Cue CRM in Higher Education " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2023 It’s a partnership that has significantly helped our business. Pros Their product offering is great but their customer service and customisation abilities are what I really like. Cons The pricing is linked to global currency Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Adam C. Software Engineer Information Technology and Services ### "Perfect Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 27, 2023 Pros Ease of use. Troubleshooting and issues are dealt with efficiently. Cons Features are still being implemented, so some functionality is missing, but credit to Cue, these are being addressed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10003929/Cue/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.