# Cue Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Cue Software - reviews, pricing plans, popular comparisons to other Chatbot products and more.

Source: https://www.capterra.com/p/10003929/Cue/pricing

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# 

 Cue Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Cue

## What is Cue?

Cue enables your business to have conversations with customers on multiple digital channels with live chat and chatbots. 1. Chat to customers via WhatsApp, web chat, Messenger and Telegram 2. Respond faster - to customers with chatbots and quick reply templates 3. Reduce costs - chatbots can handle a high volume of queries at a lower cost. 4. Increase sales - with real-time quoting chatbots and lead capturing 5. 24/7 availability - help customers at any time, even outside of business hours. 6

## What is Cue used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Cue?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cuedesk.com&name=Cue)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Cue

5.0 (8)

VS.

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (8)

Ease Of Use

4.4 (73)

Value For Money

4.7 (6)

Value For Money

4.0 (58)

Customer Service

5.0 (8)

Customer Service

4.3 (52)

## Cue alternatives

[Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10012414/Chatbase/)

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

Highest Rated

[Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (78)](https://www.capterra.com/p/10016782/Botsonic/reviews/)

Starting price

$16.67

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10016782/Botsonic/)

[View all alternatives](https://www.capterra.com/p/10003929/Cue/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

5.0 (6)

66.67% of 6 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Chat/Messaging

5.0 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Automated Responses

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Automatic reply functionality for incoming messages

Real-time Consumer-facing Chat

5.0 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Real-Time Notifications

5.0 (5)

100.00% of 5 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Customer Support

5.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Cue 40 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Interprets what a user is doing based on context and helps guide them through the process.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Store and organize documents in a centralized system

Public or private sharing of digital files such as documents, audio/video, images, and more

Used as a promotional or demonstration tool in sales and marketing presentations

Automatically identify and save contact information of potential customers

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.8 (8)

4.8

Based on 8 reviews

## Pricing

Value for money

4.7 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.7 (6)

4.7

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (8)

5.0

Based on 8 reviews

## User reviews

Overall rating

5.0

Based on 8 reviews

Filter by rating

5(8)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RE

Ryan E.

Director

Telecommunications

### "We use Cue for sales and support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2023

CUE has been an invaluable asset to our team. Their swift response to client inquiries is truly commendable, saving us precious time in engaging potential leads. What stands out is their adeptness in vetting clients, ensuring our sales team invests efforts where it matters most—focusing on genuinely interested prospects. CUE's efficiency in filtering out non-qualifying clients has significantly enhanced our productivity and effectiveness. Highly recommended for their dedication to streamlining the sales process!

Pros

Easy to use. The team offer amazing customer service

Cons

None so far for us if I am honest. The solution has worked well

Alternatives considered

[Bird](https://www.capterra.com/p/160795/Bird/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

[Trengo](https://www.capterra.com/p/177967/Trengo/)

Reasons for choosing Cue

Better service and I found their Cue to be experts in their field offering better advice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WM

Wendy M.

Marketing

Transportation/Trucking/Railroad

### "Efficiency"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 11, 2023

Pros

Efficient for a business like ours. We can easily chat with our customers.

Cons

We need messages to be editable. Also the enter should be used for paragraph.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LR

Liz R.

Head of Client Experience

Automotive

### "Fantastic Tool to engage with Customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 29, 2023

Great service and understanding of the applications of WhatsApp within our business

Pros

Great team at Cue to work with ... especially \[sensitive content hidden\]

Cons

None that I've seen - it only has positives to offer the business

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Richard B.

Director

Food Production

### "Great service & excellent results "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 28, 2023

Really easy to implement and get started. When we ran into road blocks Cue was great and trouble shooting and solving the issues.

Pros

They are extremely customer centric which is hard to find these days. We see cue as a partner to success.

Cons

Nothing really, it was very simple but when there were issues both companies helped solve the issues.

Reasons for choosing Cue

Cost was a factor but Cues customer centric approach is why we ultimately chose them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GB

Gustavo B.

Head of Customer Experience

Information Technology and Services

### "Cue solutions in the insurtech market"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 27, 2023

Pros

Staff commitment and good understanding of the final goal.

Cons

Communication on their internal updates and patches could be better but wouldnt consider a "cons".

Reasons for choosing Cue

Their demonstration of the product capability

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LH

Loreine H.

Project Manager

Retail

### "Moved from WhatsApp service provider to Cue"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 27, 2023

Cue is an innovative South African based company that understand the retail environment. Their WhatsApp environment brings excitement to the customer journey Their turnaround time is above the standard.

Pros

Professionalism Constant communication and progress updates Understanding of the SA retail environment

Cons

There are really no least likes that can be mentioned

Switched from

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Time and cost to change a user journey. No time delays with working with an overseas company. Innovation

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Adam K.

Group Chief Commercial Officer

Education Management

### "Cue CRM in Higher Education "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 27, 2023

It’s a partnership that has significantly helped our business.

Pros

Their product offering is great but their customer service and customisation abilities are what I really like.

Cons

The pricing is linked to global currency

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Adam C.

Software Engineer

Information Technology and Services

### "Perfect Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 27, 2023

Pros

Ease of use. Troubleshooting and issues are dealt with efficiently.

Cons

Features are still being implemented, so some functionality is missing, but credit to Cue, these are being addressed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10003929/Cue/reviews/)

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