# Cue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cue the right Chatbot solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10003929/Cue/reviews --- Cue 5 (8) [View alternatives](https://www.capterra.com/p/10003929/Cue/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cue Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard B. Director Food Production Used the software for: 1-2 years ### "Great service & excellent results " November 28, 2023 5.0 Really easy to implement and get started. When we ran into road blocks Cue was great and trouble shooting and solving the issues. Pros They are extremely customer centric which is hard to find these days. We see cue as a partner to success. Cons Nothing really, it was very simple but when there were issues both companies helped solve the issues. Reason for choosing Cue Cost was a factor but Cues customer centric approach is why we ultimately chose them. Review Source LH Loreine H. Project Manager Retail Used the software for: 1-2 years ### "Moved from WhatsApp service provider to Cue" November 27, 2023 5.0 Cue is an innovative South African based company that understand the retail environment. Their WhatsApp environment brings excitement to the customer journey Their turnaround time is above the standard. Pros Professionalism Constant communication and progress updates Understanding of the SA retail environment Cons There are really no least likes that can be mentioned Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Time and cost to change a user journey. No time delays with working with an overseas company. Innovation Review Source AC Adam C. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Perfect Customer Service" February 27, 2023 5.0 Pros Ease of use. Troubleshooting and issues are dealt with efficiently. Cons Features are still being implemented, so some functionality is missing, but credit to Cue, these are being addressed. Review Source RE Ryan E. Director Telecommunications Used the software for: 1-2 years ### "We use Cue for sales and support" December 12, 2023 5.0 CUE has been an invaluable asset to our team. Their swift response to client inquiries is truly commendable, saving us precious time in engaging potential leads. What stands out is their adeptness in vetting clients, ensuring our sales team invests efforts where it matters most—focusing on genuinely interested prospects. CUE's efficiency in filtering out non-qualifying clients has significantly enhanced our productivity and effectiveness. Highly recommended for their dedication to streamlining the sales process! Pros Easy to use. The team offer amazing customer service Cons None so far for us if I am honest. The solution has worked well Alternatives considered [Bird](https://www.capterra.com/p/160795/Bird/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Trengo](https://www.capterra.com/p/177967/Trengo/) Reason for choosing Cue Better service and I found their Cue to be experts in their field offering better advice. Review Source AK Adam K. Group Chief Commercial Officer Education Management Used the software for: 2+ years ### "Cue CRM in Higher Education " November 27, 2023 5.0 It’s a partnership that has significantly helped our business. Pros Their product offering is great but their customer service and customisation abilities are what I really like. Cons The pricing is linked to global currency Review Source GB Gustavo B. Head of Customer Experience Information Technology and Services Used the software for: 6-12 months ### "Cue solutions in the insurtech market" November 27, 2023 5.0 Pros Staff commitment and good understanding of the final goal. Cons Communication on their internal updates and patches could be better but wouldnt consider a "cons". Reason for choosing Cue Their demonstration of the product capability Review Source LR Liz R. Head of Client Experience Automotive Used the software for: 1-2 years ### "Fantastic Tool to engage with Customers" November 29, 2023 5.0 Great service and understanding of the applications of WhatsApp within our business Pros Great team at Cue to work with ... especially \[sensitive content hidden\] Cons None that I've seen - it only has positives to offer the business Review Source WM Wendy M. Marketing Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Efficiency" December 11, 2023 5.0 Pros Efficient for a business like ours. We can easily chat with our customers. Cons We need messages to be editable. Also the enter should be used for paragraph. Review Source Similar Products Featured